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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've been said by my friend to order on Zaful, I'm happy I trusted them! I've ordered two swimsuits and a backless top with stripes, I love them so much! I've been asked by everyone where I got them! One of the swimsuit in particular is my favourite ever. They are the king of swimsuits. Overall, the website is well made, everything is easy to understand, the sizing is understandable, and the reviews are so helpful to understand what best suits you. I received all the items on time and perfectly packed, I had a really good shopping experience and I'm thinking on ordering again very soon.
I order two sweaters and a swimming suit and I don't know how but none of the stuff fit me! I order my regular size but everything is at least a size under and the sleeves on my sweaters were very short and I could not even pull the bottom of my swimming suit up to my knees...
Also, one of the sweaters I order is a different color and is a cropped top...
Very bad experience. I will never buy from this website again!
Dear Diane,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
I ordered several bathing suits from their website. Each of them came in the mail before I expected them which was nice since they were being shipped from overseas. They were very beautiful and fit my body perfectly based on the sizing charts. The colors were gorgeous, too. Since I'm on a budget, I really appreciated how cost-effective these suits were, as well!
Dear Brittany,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Be careful on what you order from this site. Some items are good, make sure you read the reviews/look at any real photos first. I wouldn't order anything that doesn't have a review. My items came surprisingly fast and they were decent quality.
That was the first time I ordered smth on Zaful website and I'm super happy that I found it.
My swimsuits were packed in the comfortable bag so I can easily take it anywhere.
SUPER!
Dear Lena,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I have made two purchased on Zaful and I can genuinely say that I love everything I've bought. I thought it was a little sketchy at first because of the low prices and free shipping, but when my orders came I was pleasantly surprised. I've bought 2 bikinis, a romper, 1 tank top, 1 off the shoulder top, sunglasses, and 2 chokers. I think the quality is really good for how cheap everything is, and I think it is worth taking a chance on the size. The shipping was also a lot faster than I expected. Honestly, I would recommend Zaful, especially for cute bikinis and going out clothes!
Dear Paula,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Very nice website, easy to use and very cheap and worth it products, true to size and colour and no scams, the products I ordered arrived in about 10 days which is very fast for my country, the products were so nice and I even gave one as a birthday present
Dear Brielle,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
I ordered two bathing suits from this company. The first one arrived pretty quickly and the sizing and quality was really good! However, I waited a long time for the second one but it never managed to arrive. After contacting their support they were able to offer me a full refund for the product, which was very good of them. I have ordered other items in the past and they have turned out perfect too, so I would recommend this company as you get good products for low prices!
Dear Natalia,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Zaful is my first choice when it comes to purchasing cute and reasonably priced items. The items on this website are fashionable pieces for much less! Personally, I love this website and would recommend it to anyone. I have ordered clothing from this site many times and have yet to be disappointed. I love this company and their stylish products!
Dear Alicia,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
I received my items in a timely manner, and the quality of the items were incredible. The items looked just like the pictures on the site. Zaful, also has fantastic customer service, that replays promptly and are extremely helpful. I absolutely love the swimsuit I received from Zaful. It fits exactly the same to what the size chart states. I wear it to the beach all the time and the color has not faded, nor has the fabric lost any quality.
Dear Priya,
We would like to thank you for taking time to write the review.
It is our great honour to hear you are in love with our items.
Thank you for your support.
Zaful Customer Support
I was very skeptical about ordering from this site at first. How could a site with such good deals ACTUALLY be legit. Well, it is! I ordered on two separate occasions and didn't come across any major hiccups. Yes it took a little while longer 1. It was coming from a different country. 2. I didn't pay for expedited shipping. After receiving my first swimsuit & realizing the quality was better than I expected, I ordered again. I mean these are great deals... somethings might be hit or miss, but I can only speak from my experience, and I will for sure be ordering from Zaful again. So will my friends...
Dear Azrial,
Thank you for your kind review.
Be sure to come back at Zaful soon for all our latest offers.
Thank you.
Best regards,
Zaful Customer Support
Very happy in talk about my experience with Zaful. My orders arrived very quicly, well packed and are exactly as show on the site
DO NOT ORDER on this site, its CLEARLY a scam to make money whitout sending your items and the really good reviews you'll see, are fakes ones for sure. When you order, they take right away your money but after you don't have any news and no items. They say 5-10 days, i didn't recieve anything. Per chance i just purchased one item and I payed Paypal but whatever are your reasons, if you write that the expedition is 5-10 days, ITS 5-10 DAYS. Thats it. The concept is good, beautiful clothes, not to expensive but this is not gonna last forever if 1. Its a scam 2. You don't have ANY GOOD CLIENT SERVICE and fake expedition time.
That was the first time and the last time.
Dear Sarah,
We regret the inconvenience we may have caused to you.
Please note that your order has been shipped out on October 1.
The standard shipping time will be around 8-15 business days after dispatch if there are no delays.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to your reply.
Best Regards
Zaful Customer Service
Overall good purchase. I bought 3 pairs of underwear and it all fits great and looks very flattering on me. I would suggest ordering one size up to make sure you fit in it. Good quality and pretty cheap. It also came in very fast. Just wanted to share this so everyone else can see it and feel confident when they order something from this website. You will be satisfied. Also, they have an awesome customer service that answered many questions that I had! I will buy again
Dear Nikolina,
We would like to thank you for taking time to write the review.
It is our great honour to hear you are in love with our items.
Thank you for your support.
Zaful Customer Support
I'm a big fan of Zaful, mainly because of prices. As a student, I'm literally always on a budget. My biggest pet peeve of life is when a bikini (literally the amount of fabric of underwear) is like $100. Zaful is a life saver for buying swimwear on a budget, and they make so many different trendy styles! Literally, I will never purchase swimsuits from anywhere else, all the items I've ever gotten have been of good quality and fit well if you follow size guides. So if I can help any of you fellow struggling students buy like 5 spring break suits for the price of a single one on average retail sites, I'm gonna try my best to help y'all out. Trust me guys, it's the bomb.com
Dear Isabel,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
I was pleasantly surprised with my experience with Zaful! There was so much choice and when I did place my order and it arrived much faster than expected and everything was exactly as described and matched the measurements and photos on the website. The quality surprised me to considering how cheap the prices are and while they're not exactly investment pieces they will last through a few seasons. I would definitely recommend them and I will definitely be purchasing from them again in the future!
Dear Cate,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Zaful is my favourite online shop because it is so cheap and I have never had any issues with it. Everything I have ordered has come in a relatively quick time considering it isn't an Australian based sight and all products were made to a fine standard. I will definitely keep shopping here!
Dear Jasmine,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I purchased three swimming suits from Zaful, and I wasn't disappointed as I expected first due to the prize of the suits. The quality is pretty much the same as Victoria secret and prize is much better than there. Off there is few things that might not be perfect like the way it was on my body but due to me being very. Skinny not all swimwear fits me, however it still looks and feels good.
Dear Maria,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Zaful for the price has very good clothing with great quality. It has quickly become my favorite place to shop online just because I know when i walk out my door no one will be wearing what I'm wearing if they just went to the mall. Just before you order you do have to be careful with sizing but if you encounter any issues they are very quick at responding and make sure you are satisfied with your purchase. Although it is from China, the items get here at a decent time no longer then 3 weeks and the tracking is up to date
Dear Linda,
Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I bought the most beautiful dress from Zaful.com. The fit is absolutely perfect and the dress looks exactly like in the picture, which isn't always a guarantee when buying clothes online! The only downside is that the dress is slightly seethrough, so you'll need to wear a slip under it. Although I don't find this a problem. I'll definitely buy again!
Dear Emma,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Chiara,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support