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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Brazil
1 review
0 helpful votes
Follow Izabella A.
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Eu comprei um óculos e uma bolsa pelo site da Zaful pelo pedido número U**************. Vieram exatamente como havia sido descrito no site, excelente material e veio dentro do prazo de entrega. Recomendo muito a compra para quem mora no Brasil, pois diferente de outros sites chega rápido e o produto é de qualidade.

Date of experience: November 12, 2017
Sweden
1 review
0 helpful votes
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Ive ordered from Zaful twice now and must say I love their site and everything! Very smooth doing an order, getting the stuff quick and its just like in the pictures! Had one problem once and filed a complaint/ticket on their site and the service was super good! Cant complain over anything, everything is really good! I defiantly recommend people to check the site and very smooth making orders :D

Date of experience: November 12, 2017
Canada
1 review
0 helpful votes
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Great experience with Zaful! Their products are super on trend and very reasonably priced. Personally, the swimwear is what I shop for the most often on their site. Just a heads up though, make sure you check the size charts before you order because those will give the most accurate sizing information. Shipping time is fairly reasonable, from China to Canada it took only 2 weeks. Customer support is super understanding and helpful. They go out of their way to help solve your issues and provide sensible solutions. Will be purchasing again from this site!

Date of experience: November 11, 2017
Brazil
1 review
0 helpful votes
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Fair price
November 13, 2017

The clothes I ordered have good quality for the price I paid. Also came with the right size (they provide a table with universal sizes).
The only inconvenience that arose was that two of the products I ordered could not be delivered because they were out of stock. And just told me that after I had already paid. But I was happy with my order. It was worth the wait.

Date of experience: November 11, 2017
New Zealand
1 review
0 helpful votes
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I had a great experience buying from Zaful. Their clothing are very inexpensive and great quality. You get what you pay for on Zaful. The shipping is extremely fast. It took 3 days to ship from China overseas which is great, especially considering I had free shipping with my order. The clothing items I got were awesome quality and true to size. They looked exactly what they looked like in the photos. Zaful is an amazing place to buy clothes and accessories from. Overall my order from Zaful was very worth the price I had paid.

Date of experience: November 10, 2017
Singapore
1 review
0 helpful votes
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I have bought 5 pieces from Zaful and they were all of good quality and just like the pictures. The clothes they sell there are also very trendy and cute. The first time I order from this website, I was a bit doubtful of the quality of the items but they came in perfect condition with the colour and size all true to the pictures and size chart.

Date of experience: November 10, 2017
Panama
1 review
0 helpful votes
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GREAT
November 12, 2017

This is a great option to shop online.
The size is true to size but I always recommend check the size chart for every piece.
Its work for me. And I am very satisfied with all my purchase..

Date of experience: November 10, 2017
GB
1 review
1 helpful vote
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Fun
November 12, 2017

Zaful is so easy to use and I have ordered from their app a few times and always receive my items in good condition and quality. You generally get what you pay for although it feels like a bargain as theyre prices are so low. I shop at zaful more than other websites now, you can get really anything on there from gym clothes to outfits for a night out, I really like Zaful.

Date of experience: November 10, 2017
Poland
1 review
0 helpful votes
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In love
November 12, 2017

I'm totally in love with my bathing suit from Zaful. I ordered it before holiday in Mexico. Very unique and sexy. Palm leaves print swimsuit looks very good in tropical style photos. Few my friends asked me where did i get if from, I also got many compliments from other people staying at our resort. The best swimsuit I've ever had. If I lost it I would buy another one! :D

Date of experience: November 10, 2017
Mexico
1 review
1 helpful vote
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Problem solved
November 12, 2017

First, i had problems with the shipping. I didn't notice that my package was already here so they send it back to Mexico city (far from my hometown). After that i talked to you guys and you returned the package and finally I got it. So it would be great if you make a notification on the app so we can know when our package has arrived instead of checking by ourselves on the system.
Im ok with the products and the quality :)

Date of experience: November 10, 2017
Rhode Island
1 review
0 helpful votes
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Love!
November 13, 2017

I'm always on the look out for great deals and cute looks! My friend told me about Zaful and I was far too curious to not look into it so, I went online and fell inlove! I instantly found this beautiful set of rings and I had to buy them and so I did! I recommend this to anyone who loves shopping on a budget.

Date of experience: November 10, 2017
Germany
1 review
0 helpful votes
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Always faithful to ZAFUL
November 11, 2017

I've been buying clothes and swimming suits on Zaful for the last few years now.
Overall, they have amazingly cute clothes and accessories, it's really that kind of style you can't find elsewhere or in regular shops. Every time I wear something bought on Zaful people say something about my outfit and ask me where I shop. It's not always super high quality, that's for sure, but I'm 100% satisfied with the customer care service, especially. If something doesn't fit or is not exactly as you imagined it, they'll help you and re-send the item in a different size or find a solution for you. They reply quickly and are always available to help.

Date of experience: November 10, 2017
Romania
1 review
0 helpful votes
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THIS IS $#*!!
November 12, 2017

$#*!tiest thing ever. I ordered a orange sweater and on the app it appeared to be an large sweater (one size) and when I received it is so short and its not like I saw it in the photos. Also I ordered a bra... never arrived

Date of experience: November 10, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Andreea,
We are sorry that we could not meet your expectations.

We do provide very accurate product descriptions on all of our product pages.

For the bra issue, we have check it for you.

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Best Regards
Zaful Customer Service

Australia
1 review
0 helpful votes
Follow Caitlin D.
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Love zaful! Shipping takes a while but worth it for the affordable prices. Everything came in excellent quality. I ordered pants and 2 body suits, all of which I have worn multiple times since I purchased. Would highly recommend to anyone who is looking for affordable and trendy clothes

Date of experience: November 10, 2017
Serbia
1 review
0 helpful votes
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I have ordered three different articles, all three of them were perfect. This company is constantly improving, definitely wort to check it out! Keep up the good work! You can see the quality of the clothes in attachments where i sent photos.

Date of experience: November 10, 2017
Australia
1 review
0 helpful votes
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Great quality great price
November 11, 2017

I have really loved all of the products I have received from Zaful. Great price and great quality. I've only ever had one issue and the customer service team were able to assist very promptly and politely to ensure satisfaction.

Date of experience: November 9, 2017
Australia
1 review
0 helpful votes
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I honestly can say that since buying from zaful I have dropped all the higher priced brands. At first of course I was a bit scared off by the lower prices that were shown on the site. I was shocked when I saw what came in the mail. All of the products I have ordered have been quality swimwear. I am happy to say that I can now by three pairs of swimmers for the price of a top in store.

Date of experience: November 9, 2017
Canada
1 review
0 helpful votes
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Great!
November 11, 2017

First of all, the product: The product that I ordered was this summery two piece outfit which is black with sunflower pattern. When I received it, it was in perfect condition and it looked exactly as the picture online. The quality of the material is also good. The size fit me perfectly (here I still recommend people to measure themselves just to be safe). Usually I am a medium, but apparently it runs small so I brought a large, which was indeed the best option. Overall, the product satisfied me and I put a picture on what it looks like on me, if other people would like to have a general idea of what it could possibly look like.

Second of all, the costumer service and ordering process: The costumer service is very quick to answer your question which is good. My product took awhile to get here, which I will mention soon, so I sent an question about why does it take so long. The customer service answered in less than 24 hours and assured me that the package is on the way and that if i still have concerns to call. So I gave it a few extra days and the product did come. In conclusion, the customer service is helpful and quick to answer. Now in terms of the ordering, my order took a bit of time. I am not sure if that is because of my location or whatnot but it took around 2 months. I ordered my outfit in begging of July and got it the middle of September. I wanted to wear the outfit to festivals but it did not get there not time. There are many factors contributing to this, so I cannot really blame anyone. But I could recommend express shipping or just buying something REALLY ahead of time.
That is all and overall Zafull is a great store that has really nice products.

Date of experience: November 9, 2017
Arizona
1 review
0 helpful votes
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Amazing
November 11, 2017

I had ordered five different swimsuits from Zaful for roughly about $10 each and they all came within weeks! One bathing suit was on back order and the customer service reps we're extremely accommodating in giving me an exchange or refund. I love the colors and the different styles that they have to offer. I would definitely recommend shopping here.

Date of experience: November 9, 2017
California
1 review
1 helpful vote
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SO TRENDY
November 12, 2017

I ordered a yellow bikini off of this site, and i absolutely loved it. It was so comfortable and supportive that i wear it all the time. The fabric is amazing quality, that it can be stretched to a large extent and still regain its shape after. I definitely will be buying a lot more bikini off their site. It was incredible! I really want to buy more of these, and there so affordable. I would totally buy in bulk if i could.

Date of experience: November 9, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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