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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I expected to be waiting a fair few weeks for my deliveries, however I received them within just 1-2 weeks and was very pleased with them. Really good quality, look just like the photos and good customer service from Zavul too! I will be purchasing my summer bikinis from this site again next summer 100%
I am a satisfied customer of zaful! So pleased that everyone should know!
I ordered products at a cost of about $ 70 on August 27th, and apart from the fact that the shipment arrived fast, the products are of excellent quality.
The shopping experience was easy and the products came exactly as presented. I buy 15 years on the net, which is undoubtedly one of the reliable sites, offering merchandise that matches the price that the customer pays.
Thank you very much for everything,
Moragi, order: UUB**************
chouldn't be happier with the level of customer service, as well as receiving a good quality product that was identical to the photo. very pleased with Zaful and will be using them again!
He realizado algunos de los pedidos con esta compañía, Zaful, y la verdad es que la calidad de los productos es muy buena. Todos los productos que he recibido han sido de mi agrado. Estoy bastante contenta con esta compañía. En un principio tuve mis dudas sobre si comprar en esta página web, pero ahora, sin duda, lo volvería a hacer.
I was absolutely in love with my items once I received them. The shipping time was reasonable and so are their prices. I will defintely reccomend them to anyone who loves online shopping!
I ordered knitted dress and some accessories from Zaful. The shipping was free and took about 1 month to Ukraine. I am really satisfied with accessories I received, they look the same as on the picture at website, and the quality is good. However, the dress was too big, I wrote to the customer service and they replied very quickly and offered to refund this item. I received the refund in a few days. In general it was great shopping experience, I will be shopping here more and can recommend it to all.
I've been buying Online for at least 10 years, and until now I didn't find Online shopping site that has clothes that are even better live than in the pictures. Also, they have a very quick and friendly customer service that will answer any question and always are very helpfull. I have never had a problem with delivery on Zaful - it is extremely fast and things are always as said. I will always recommend buying on Zaful.
The bottoms are extremely flattering due to their high cut and thick band. I am normally a size small and i got a size medium which fits pretty snug so definitely size up! The red color is absolutely beautiful and bold. My order was easily tracked too and it arrived quicker than expected.
This company is a scam. Order processing date was misrepresented, no response from online customer service, and the phone number on the website is not a working number.
Also, please notice every positive review has suspiciously perfect grammar which is NEVER the case. Anyone who has ever been on a review site knows this.
This is 100% a scam and NOBODY SHOULD USE THIS SITE!
I found Zaful through a youtuber, Kelsey Simone, and I loved the clothes that she ordered, but I fell in love, specifically, with one of the sunglasses. I searched the site and end up buying 4 or 5 items and loved the pieces. A few months later I downloaded the app and realized that it offers a lot of discounts and promotions. I already made 4 orderds through my account and I must say I love every single thing I own. Beyond that, the service its really good. The Zaful costumer service is always worried about my satisfaction with the products and I apreciate their concern and kindness.
Hello, Zaful! Im very liked your customer service cooperation. My order is awesome. The same like in a photo. I was surprised how qualitatively and awesome it looks. I had a size problem with my first order. But support centre kindly helped me immediately. And gave me a choise. Im appreciate and im very grateful to Zaful.
I really like the website how it is setup.
I am also fascinated with the customer support team they are really fast on their replies. Thank you.
Also the products that i ordered from the site got delivered really fast and in great shape, not damaged or anything.
Thank you very much, keep up the good work.
Ive placed multiple orders with this company and Ive never been disappointed. I was really skeptical the first order because the prices are so low i figured it must be a scam or really bad products. Not at all! Everything Ive ordered has been exactly as pictured and described. Size chart is accurate. Ive ordered sweaters, swimsuits, body suits, and dresses and Ive been very happy with everything. Shipping takes a little longer but worth the wait!
Item is in very good quality, with a very very huge collection on their website. One of the thing I like about zaful is their frequent promotion and sales during festivals like halloween and more. Reviews on their website are also great as it would show me how the product is look when worn. However, shipping can take a little long, which is something zaful can look into working on, like many other e-commerce
Ordered two outfits and both are awesome and comfortable! Been telling everyone to buy and will definitely be purchasing from them again. Also a really great price!
I have ordered many clothes from the store made of many different fabrics, like sweaters, bikinis, a leather-like skirt and so on. I liked the quality of everything and of course the patterns! It may take a little while for your order to get to you but that happens with every online service. If you are lucky, the order may be in no time at your doorstep, it depends on the shipping companies. The sizes are as described so measure yourself before doing your order and the clothes will be just fine in size. You can also make an estimation of the sizes by watching buyers' photos, which I found really helpful. Last but not least, their customer service is really responsive and can help you in no more than one day with whatever you may need. I will totally buy again from this store.
This is my 2nd time ordering with Zaful and I really had no issues with them. I'm happy with what I got and their customer service is quite efficient.
Zaful is one of the best online clothing websites! They always keep up with the trends of society for a very affordable price! All their clothing is great quality. I have ordered multiple one piece swimsuits. They carry unique and sexy styles for great prices. It is hard to find one piece swimsuits that dont look like grandma's suit. Lol Also I am extremely impressed with their customer service. They are so nice and willing to help you in any way they can.
I bought a 2 piece pants with a matching crop top and the material is amazing. Love the feel and quality. Shipping took a while but overall it was well worth the wait. I would definitely recommend this store to any online shopping lover :).
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nick,
We regret for this issue occurred.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We are sorry that the processing time has been delayed due to the stock issue.
We are sorry to hear you've had difficulties to reach us via phone. Our phone service is available from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888.
We have contacted you via ticket with our solution, please check it and reply to us.
Best Regards
Zaful Customer Service