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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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AE
1 review
0 helpful votes
Follow Sharleen C.
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This was the first time I ordered from Zaful and was quite impressed. I ordered a lovely linen dress and a necklace. Pre-sale, the customer service team was very helpful and answered all my shipping queries. I was surprised to receive my order within two weeks (regular shipping) and loved them. They were just as described on the site and I loved the quality of my linen dress. Clothes are reasonably priced. Would definitely use them again.

Date of experience: November 18, 2017
NL
1 review
1 helpful vote
Follow Brittney K.
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I originally saw an ad for Zaful.com that showed some dresses that were just my style. When I checked out the website, I was really surprised to see how cheap things were - and they were even offering free shipping at the time. I questioned what the quality might be... I'm hesitant to buy clothes online due to one too many experiences with "looks cute online but falls apart the second you receive it" online stores. But I decided to take a chance and order a couple of dresses. I was SO impressed when I received them! The dresses were beautiful, great quality, and fit me well. I've since made several orders from zaful and will again!

Date of experience: November 18, 2017
Turkiye
1 review
3 helpful votes
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Zaful review
November 18, 2017

I'm very happy with the products I received from a trusted site, so I haven't had a first uneasiness, but glad I got this site from East spring appropriate so I say there are things beautiful things cannot be everyone's style, I suggest you enjoy your prices will be better on you and I liked it a lot I'm sure my order numberis: UL**************
I ordered the date of the Buddha friends: Eyl. 25 24,04 2017:42:

Date of experience: November 18, 2017
Washington
1 review
0 helpful votes
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Affordable trendy clothes
November 18, 2017

The items I got were just as described in the pictures and on the website. The sizing was true to size too. The material did NOT feel cheap and felt like great quality. The shipping was quick, it took about one week. Tracking information was available too. I ordered a cropped tube top and cropped ribbed long sleeve top, and both of them looked just like the pictures! I love how affordable the clothes are, especially when I'm a college student looking to save money!

Date of experience: November 17, 2017
California
1 review
1 helpful vote
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Sizing issues
November 18, 2017

To start off, I must say that I LOVE Zaful. They have cute styles and great prices. However, you get what you pay for. It is low quality, and *always* the wrong size. If you normally wear a medium, you need a L or XL in everything. And then its still small/snug. If an item is "one size" you can pretty much consider it to be a size small. I will continue to buy here, but I will no longer buy "one size" items, and I will not purchase an expensive item.

Date of experience: November 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Shannon,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Italy
3 reviews
3 helpful votes
Follow Katarzyna K.
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It's been a while since I buy on the Zaful site. Initially I was puzzled to buy without trying clothes, but after the first order I realized that it is convenient.
For us Europeans, the important thing is to take the greatest measure of our habit to not go wrong.
The quality is really good compared to the low price of the products.
It's definitely one of my favorite stores.

Date of experience: November 17, 2017
Pennsylvania
1 review
0 helpful votes
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I love Zaful!
November 18, 2017

The customer service of Zaful is outstanding and I really enjoyed shopping on their website! The website is easy to navigate and if I had any problems or concerns, they were there to help me right away through email or phone. I received my products in a timely manner and I was very happy with what I had ordered. Everything that I purchased from the website came exactly as advertised.

Date of experience: November 17, 2017
Italy
2 reviews
0 helpful votes
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Excellent.
November 18, 2017

A really reliable site, top quality items and everything posted in 7-10 days.
I often buy and I have never had any problems, and take advantage of the discounts that I regularly have on the site. I invite you to subscribe to the newsletter to keep up to date with news and promotions.

Date of experience: November 17, 2017
Chile
1 review
0 helpful votes
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Pretty and affordable!
November 18, 2017

I used to look Zaful's dresses and swimsuits a lot, but afraid that because of the low prices the quality wouldn't be good. Fortunately, I dared and ordered a swimsuit. I received it in less than a month (which is very good considering that I'm from South America and usually arrival takes from 6 to 8 weeks) Also, I was given a tracking number, I really liked that so I knew the state of my order and could track it in my country! The size fits perfectly and the fabric is very good quality. I'm very happy with my purchase, I totally recommend Zaful.

Date of experience: November 17, 2017
Lina M.
Lithuania
1 review
0 helpful votes
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Great discovery
November 18, 2017

Zaful shop is a great discovery for me. I have the app on my phone and I found there great discounts and wonderful clothes. I was happy to get the items from Zaful. They seemed the same as in picture and came in less than three weeks. Zaful offers great opportunity to earn Z points by registering, shopping and writing reviews on their website and then you can use these points for discounting the order price. The buyers photos and size charts are very helpful, the sizes are as discribed so your task is to measure youself before putting the item to the bag and you wont be dissapointed.

Date of experience: November 17, 2017
Poland
1 review
0 helpful votes
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I ordered some pieces of clothing from zaful and everything was as I expected. Great quality, and everything was the same as it was in the photos. I had some problems with one dress, the size was to big. But the contact with the staff was great. They were very helpful, send me another dress immediatly. Moreover the delivery took about a week so it's great :)

Date of experience: November 17, 2017
Belgium
3 reviews
1 helpful vote
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I have ordered a SIM card adapter set at ZAFUL. It was really a very small purchase and i have paid 10 cents or something like that, i don't remember the exact price now. And they have sent it via registered mail! Yes, it means it had a tracking number! I was really surprised because the registered postage is not cheap and the orders below $5 are usually sent by untracked mail. I think it's a good attitude towards a customer and i would recommend this store to others.

Date of experience: November 17, 2017
Portugal
1 review
0 helpful votes
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Shopping at Zaful
November 18, 2017

I've made several purchases at Zaful and I have no reason to complain!

The quality of the products is very good and the service is fantastic. When I first ordered, I thought the order would take a long time to arrive, but no! It was super fast, I loved it!

If there is a problem, Zaful tries to solve it quickly.
They never leave us unanswered beyond 24h.
I will continue to do my shopping in this online store and I recommend

Date of experience: November 17, 2017
India
2 reviews
0 helpful votes
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Nice Collection
November 18, 2017

I ordered two products from Zaful.com and I got my package in time. The quality and fabric of the product were in great condition as was shown on their website. They have cute collection for girls and their blouses collection is must watch. I would definitely recommend buying from this website to my friends. You must check out too.

Date of experience: November 16, 2017
Australia
1 review
0 helpful votes
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Zaful is great
November 18, 2017

Ordered 2 bikini's on here and they were great quality! Shippping was quick too, I was surprised when they reached my address so quickly. I keep coming back to put things into my cart because I want to buy so much more! Can see myself buying from this site frequently in the future!

Date of experience: November 16, 2017
California
2 reviews
0 helpful votes
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Good Experience
November 18, 2017

My first order from Zaful was a good experience. I picked up some cute clothing and accessories and all arrived looking just like the pictures from the website.
I got white lace kimono coverup with a delicate lace design that is so pretty.
I ordered a cute necklace that has a good weight to it and a boho feel and also picked up a vest with cute, colorful embroidery and pom poms. The fit on this one was a little tighter across the back, but I didn't pay as close attention to the measurements compared to what I usually do. All in all, just pay attention to the dimensions of the items before ordering and you'll be fine.

Date of experience: November 16, 2017
Australia
1 review
1 helpful vote
Follow Jessica M.
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To be honest, I was really skeptical of this website but I figured I'd give it a go because the prices are so good. Maybe it's because I'm in Australia and closer to China, but my order arrived in a week and it was exactly what I expected. I read somewhere to be really cautious with sizing and to go up a size, which is definitely true. The other thing I'd note is that each item has a different sizing scale--so for one bikini you may go up one size and for another you may need to go up two sizes! The best way to know is to read the comments from other shoppers.

Now for the quality--I was really impressed! I bought four bikinis, a skirt and a pair of summer sandals. The skirt and sandals were of quality I'd expect for the price but the bikinis reminded me of something five times the price! Seriously. I don't think I'll ever buy a swimsuit anywhere else. Give it a try. :)

Date of experience: November 16, 2017
Australia
2 reviews
0 helpful votes
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Very affordable and fast
November 18, 2017

I have ordered from Zaful eight times. Zaful is based in Asia so sizing of every item differs and doesn't necessarily mean you would be the same size you always buy. I always pay very close attention to their measurements listed next to every item and I've never had a problem. Standard shipping is very quick (I live in Australia and always took under 2 weeks) and items always came safely wrapped. Their point system offering you points for every order you make is just a nice bonus. :)

Date of experience: November 16, 2017
California
1 review
1 helpful vote
Follow Kassidy B.
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Zaful is an affordable online clothing retailer. They have a plethora of clothes, shoes, and accessories to choose from, all of which are relatively inexpensive! The quality of everything is good considering the low prices. The delivery time was less than two weeks for all of the items I ordered. Zaful definitely cares about its customers and tries to make the experience as easy as possible! I recommend ordering from this site.

Date of experience: November 16, 2017
New Jersey
1 review
0 helpful votes
Follow Alexandra H.
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I have recently received two orders from Zaful and I am very impressed, other than very minor size issues that I always get as a very tall person I have loved all of the items that I have received. I had my doubts about the site when I first heard about it but both orders came within 2-3 weeks and when I made a mistake with an order they rectified it straight away with bonus Zaful points even though it wasn't their fault! I would definitely buy from them again!

Date of experience: November 16, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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