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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Australia
1 review
1 helpful vote
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I ordered four items from Zaful on October 2, one bathing suit and three pairs of shorts, two of which where the same style in different colours. On October 5 I received an email letting me know that the bathing suit and first pair of shorts had been sent and that the remaining shorts would soon be shipped too. I received tracking info that I checked regularly and that was helpful. The bathing suit and first pair of shorts arrived on October 31.
On October 16 I received the email telling me that the remaining shorts had been shipped and I got tracking info for this order too. The tracking info wasnt updated like it was for the first shipment, however on November 10 I received an email stating that the tracking website was having issues updating. I received the remaining two pairs of shorts on November 22.
I ordered from Zaful after having read both very great and very bad reviews and new I was taking a risk in ordering from them, however I am very happy with what I received. The bathing suit is made well with a really nice material and it fits wonderfully! It holds up well in water just like any of my other bathers do and I love how it looks on me. The first pair of shorts are wonderful! They feel so comfortable, however are the slightest bit see-through, but thats just the nature of the fabric they are made of. They are perfect for the upcoming summer. I am bummed that these shorts are no longer on the website after checking, as I think they are really nice. The remaining shorts are beyond my expectations! I ordered in black and a deep red and they are so smooth, with like a satin feel. They are a bit thicker than I thought theyd be but I love that! They also fit great!
All the items I ordered are made well and fit amazingly. The shipping did take longer than stated on the website (10-20 days to Australia) however this was not an issue for me as I was not in a rush to receive these items. I would most likely order from Zaful again.

Date of experience: November 23, 2017
California
1 review
0 helpful votes
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Everything arrived on time (the stuff does ship from across the world, so I can't blame them for long delivery times), packaged well, and the quality of the clothes matched with the prices that I paid. The clothes are trendy and cute. While sizing is a gamble for one-size items, I ended up being able to wear 3/4 things that I purchased. Not bad!

Date of experience: November 23, 2017
Mandi M.
New York
1 review
0 helpful votes
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Great!
November 24, 2017

I love Zaful! I've placed many orders with them in the past, especially for bathing suits. The quality is great given the price, and although the shipping can be a bit slow sometimes, it's worth it because of the great bargain. I recommend reading reviews to make sure your item doesn't run large or small before buying, as this can save you from having to return an item.

Date of experience: November 23, 2017
Greece
1 review
0 helpful votes
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Amazing service
November 24, 2017

Everything was exactly as pictured. The quality was exceptional, especially considering the price. My order arrived in less than two weeks. Whatever question I had, was politely and effectively answered. Really satisfied as always!

Date of experience: November 23, 2017
Spain
1 review
2 helpful votes
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Great Experience Zaful
November 23, 2017

I recently made my first order to the Zaful online store.
Buy swimwear and some beauty accessory.
The swimsuits were as they appeared on the Web. I was surprised because it was much better than I expected. The sizes were ideal and the quality is quite good.

The shipping was quick and they have a very fast and efficient customer service system.

Date of experience: November 23, 2017
Australia
1 review
0 helpful votes
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Love love
November 24, 2017

I ordered a bikini and a silicone sponge. The shipping was in a timely manner and the quality of the bikini was better than expected. Will definitely return to purchase more bikini as summer is fast approaching. The prices of the bikinis on zaful are all affordable and there is a wide selection of bikinis that is bound to appeal to all people of all shapes and sizes. Customer support also genuinely cares about its customers experience

Date of experience: November 23, 2017
Florida
1 review
1 helpful vote
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I paid for
8 batting suits, and I only got 5 because ZAFUL split my order. I didn't got the 3 other bathing suits, and I need my money back.

Date of experience: November 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Katherine,
Thank you for notifying us of your complaint.

Since there are too many orders on our websites, the stock quantity changes very fast.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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I have ordered from zaful countless times, and every time their products are exactly what is pictured on the models on the website. The quality is good for the prices they're sold at. Honestly, its a steal and I'll probably get all my "trendy" clothes there.

Date of experience: November 22, 2017
GB
1 review
2 helpful votes
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If I could give no stars I would. Poor quality and terrible UX on the site, so complicated and filled with bugs that I am unable to return anything as the site redirects every time I try. STAY AWAY FROM THIS BRAND.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear lily,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

DO
1 review
0 helpful votes
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In love with Zaful
November 23, 2017

I ordered a few items on zaful and im extremely happy with them, the products are really good, nice quality and good colors. Zaful is super affordable, order processing is super easy, shipment is good (after all it cones from china haha. Customer service is really nice, they say in 24 hours but they respond faster than that. I will definitely buy again on the page.

Date of experience: November 22, 2017
Florida
1 review
0 helpful votes
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Affordable and On-Trend
November 23, 2017

I have to admit that I was a bit skeptical at first to shop on Zaful. Other similar sites tend to get a bad rap for either not delivering on time or showing something different in the photo than what is delivered. However, the prices were so low (and the sales so tempting!) that I took a chance and ordered a few dresses. I have to say that I was pleasantly surprised at the quick delivery and quality of the pieces. They all came wrapped in their own branded zip bags. The items were all as described. My only note would be to make sure to pay attention to measurements - sizing can be tricky but that's the case with many online retailers.

Date of experience: November 22, 2017
France
1 review
0 helpful votes
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I ordered a few times on the site of Zaful and the product was really consistent with the picture on the site. I ordered a swimsuit that cuts very well (we have access to a very useful size guide) and a sweater that I have for 2 years and is still in good condition, although the material is not very soft.
The delivery time is very reasonable! I recommend zaful for swimsuits mainly.

Date of experience: November 22, 2017
North Carolina
1 review
0 helpful votes
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I admit I had my reservations about buying clothing off of Zaful. I have always heard about people dealing with clothing sites where what you paid is what you get however this is NOT the case with Zaful. I was very pleasantly surprised with my first purchase on the site in which I ordered a beautiful modest dress with long sleeves and a full skirt, both of which are difficult to find these days in mass markets. The site truly boasts a huge variety of clothing styles where anyone and everyone could find something for themselves. Upon receiving my order I fiund everything to be perfect and the dress looked exactly like the picture used on the site.

Date of experience: November 21, 2017
Thailand
1 review
0 helpful votes
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I have ordered swimwear, sweater, Jacket and so many things from this website because it is convenient for order and update fashion. And also, about customer service is superb! This is an awesome place! I love Zaful

Date of experience: November 21, 2017
Canada
1 review
0 helpful votes
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Good buy, would buy again
November 22, 2017

I bought two bikinis from zaful in a medium size ( theU Neck Bralette Thong Bikini Set and the Bandeau Padded Bikini Top and Bottoms which is my best Zaful purchase). Both are true to size though I recommend sizing up because the top is tight but the bottoms fit perfect. They look high end but are really affordable. Idk about their clothes though just bikinis!

Date of experience: November 21, 2017
New Zealand
1 review
0 helpful votes
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AMAZING
November 22, 2017

Zaful is my new favourite website. I have bought so much from them and everything is at a high quality and true to the size guide. Their customer service team is outstanding, they are always willing to help and they reply fast as well. I would definitely recommend zaful :)

Date of experience: November 21, 2017
New Jersey
1 review
0 helpful votes
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I love each item I purchased from Zaful. This was my second-time ordering from this website and most of the items have become my goto outfits in my closet. Each item was true to size and I did not have to worry about returning anything. The quality of the products is ok especially for such low costs. I will be making more orders from this website in the future because I love their products.

Date of experience: November 21, 2017
New Jersey
1 review
0 helpful votes
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2 Swimsuits -- Perfect!
November 22, 2017

I purchased two swimsuits on August 16th, 2017 and they arrived to my boyfriends house in Florida on August 30th, just in time for our trip on September 1st! I absolutely love both swimsuits, and they wear great. I wore them during my entire trip to Punta Cana, where I did everything from swimming in a pool and ocean to off-roading in the swimsuits and they held up the entire time. Absolutely love both my swimsuits, and will definitely be ordering from there again.

Date of experience: November 21, 2017
Australia
1 review
0 helpful votes
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Super impressed!
November 22, 2017

I was a little hesitant to use this website after being scammed by other sites but the fun discount wheel convinced me to go ahead with my purchase. I didnt expect amazing clothing for such a reasonable price but that is exactly what I got! A beautiful quality off the shoulder piece, sized perfectly and labelled with their brand, and presented in a branded gift bag. I will definitely be back for more, I love it!

Date of experience: November 21, 2017
Australia
1 review
0 helpful votes
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Good quality
November 21, 2017

This website has a good interface and is very easy to use. The clothes are cheap but still look good on. I especially like the swimsuits, as they are cheap but nice so you can get lots of them. Would defiantly recommend to people who are looking to pay less for a good quality item. The range on the website is also very good.

Date of experience: November 21, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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