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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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New Zealand
1 review
0 helpful votes
Follow Jessica G.
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Zaful is pretty cheap so you have to expect a certain quality from them, but with basic items like lingerie and tees, and well as summery dresses, the quality is pretty good for the price. Sizing is pretty much perfect and although there may be some finishing details which may seem iffy up close its never really that noticeable. I personally love the products and just pay close attention to other peoples reviews on the site to make sure its worth it. Shipping is not too long either.

Date of experience: November 25, 2017
Michigan
1 review
0 helpful votes
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The first time I ordered through zaful it was great. It was fast shipping that was trackable and once my items arrived they were amazing. I was highly satisfied with them. This made me want to order through zaful again. However, the second time around hasn't been the same as the first. It has been over two weeks since my order has "shipped", and I put the shipped in those quotes because online it says my order was refunded. I reached out to zaful and they replied saying my package was shipped and they provided the tracking number. When I track my package, it has been in the same location for over 2 weeks. I am not sure if my order has been shipped or not. Also, I figured out that one of the products I bought had sold out after I ordered it so they refunded only that bathing suit. Zaful didn't tell this information I saw they refund on my credit card. I am waiting, hoping my package arrives soon and I get it in time for my vacation.

Date of experience: November 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear taylor,
We're very sorry for your concerns and the issues you have raised.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you. You can track it later.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Philippines
1 review
0 helpful votes
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Zaful provides a wide range of selection of fashion wear. I believe they can be a trusted store for your meticulous taste. I love how the website has filter feature for every detail of the item (e.g. Checkboxes for tops with or without sleeve or preferred color). Their size charts are true to the clothes' actual size. I got myself swimsuits and they're very pretty and trendy. They offer reasonable prices for every item.

Date of experience: November 25, 2017
Georgia
1 review
0 helpful votes
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Great Company
November 26, 2017

Zaful is a really good company especially since the clothes come from China. The items are pretty cheap, exactly like the pics/descriptions and are good quality. I've order many times and shipping doesn't take that long from them to the US.

Date of experience: November 25, 2017
Virginia
1 review
0 helpful votes
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Affordable
November 26, 2017

I wasnt sure about zaful at first but then I found out it was an amazing website with cute clothes that were also affordable for everyone! I really recommend this website, they really know what theyre doing. The shipping was free for me and it didnt take that long, I ordered a super cute shirt and it was good quality as well. I also ordered some necklaces at an amazing price!

Date of experience: November 25, 2017
California
1 review
0 helpful votes
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At first I was skeptical about cheap websites coming from overseas that seemed too good to be true. However I saw that a lot of youtubers were purchasing from Zaful and I decided to try it out. The items are not crazy cheap to the point where it would be ridiculous but they are a good price for the value of the products. The products I recieved were as they looked on the picture but beware that when choosing size, you must always look at the size chart rather than your normal size. I am usually a medium but the size chart said I was a large so I went with it and the skirt fit me perfectly. Overall it was a good experience and I didnt get scammed with things that look nothing like the picture.

Date of experience: November 25, 2017
Brazil
1 review
1 helpful vote
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I paid twice the price (R$142 reais ir U$44,50 more) for the express shipping option, with the estimastes delivery time between 8 to 10 days.
It's been already 1 week since the date of purchase, my items are already dispatched but haven't yet been shipped.
I sent several messages to Zaful's website, and the only response I receive is the automatic ones.
Zaful did not give me a forecast of when the items will be shipped, did not inform me if the items I bought are available in stock, and when I asked for a refund on the shipping metode, I received no response.
I still want to receive my purchases, but I find it a shame to pay double the value for an express shipping, and the company itself Is responsable for delaying the deadline to shipping in the post office.
If I do not receive a response within two days, I will seek other more extreme means to have my refund and compensation for damage

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Andreia,
We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Poland
1 review
0 helpful votes
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Where is it made?
November 26, 2017

I am thinking about ordering from Zaful but I'm not sure what the conditions are of the workers of their factories. Does anyone have any information on this? It is very important to me to buy as ethically as possible.

Date of experience: November 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kasia,
Thank you for your message.

Our products made in China. Please kindly review our terms and conditions here: http://www.zaful.com/returns/.

If any question, please email to [email protected] titled as "inquiry from sitejabber.com".

Best Regards
Zaful Customer Service

North Macedonia
1 review
0 helpful votes
Follow Eva B.
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As I said already it's one of the best websites for online shopping and I am planning to buy more things soon. The order came fast, true to size and description. The material of the clothes I ordered is great, just as I had described. The customer service is impeccable and I will use it many times for sure. I've already recommended it to my family and friends and they are already making their accounts and filling their bags.

Date of experience: November 25, 2017
Brazil
1 review
0 helpful votes
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I love Zaful!
November 26, 2017

I had a amazing experience buying clothes at Zaful. The website has a lot of great options to choose. What surprised me was the good quality for the price. Worth it! You can buy everything in just one place. I bought one jacket, necklace, cute pineapple shaped bag and fashion sunglasses. I need to say that the customer service is very polite, what's very important when we buy online.

Date of experience: November 24, 2017
Philippines
1 review
0 helpful votes
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Millennial Color
November 26, 2017

I love Zaful, i ordered two coat (Order No. U**************) last Nov. 13,2017 and the colors are so millennial like rose pink and pink beige which are my favorite colors. I was looking for these coats at the mall and i didn't find it. And when i checked zaful's website they have it and i was so happy like i ordered right away and now i can say that my upcoming trip in korea for a winter season will be perfect because of my coats. I received the item for less than a week and im so thankful. Thank you zaful! :)

Date of experience: November 24, 2017
California
1 review
0 helpful votes
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Super cute stuff!
January 24, 2019

I've order with zaful a couple of times and I haven't been disappointed yet. The clothing is really affordable and they have a pretty large inventory to choose from. Plus I never really have to worry about popular items selling out since they keep a lot of their things in stock. I'm always surprised by how good the quality of their items are too. It's never any super thin and cheap fabrics.
The shipping time is pretty decent too. Each time I've ordered, the items always come even earlier than the date I would expect. So that's definitely a plus too! They're pretty awesome so far, I don't really have any bad feedback to give.

Date of experience: November 24, 2017
Mexico
1 review
0 helpful votes
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Trajes de baño
November 25, 2017

Realice 3 pedidos seguidos en la pagina y realmente quede encantada! El producto realmente es como el que te muestran y la calidad excelente sin duda seguire haciendo compras online ahi! El envio llego antes de lo pensado y mis articulos en excelente estado.

Date of experience: November 24, 2017
Missouri
1 review
0 helpful votes
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Ive ordered multiple items from Zaful and have never been displeased with any items. Love them all and everything is so cost friendly.

Date of experience: November 24, 2017
Singapore
2 reviews
0 helpful votes
Follow Darsha N.
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I was doubtful at first as the prices were too good for the quality of the products to be true. After reading reviews, I decided to give it a try. For the past 3 months, I have made purchases once every month! What is good are the reviews posted with pictures of other customers wearing the product which gives you the assurance that the products are of quality. Their customer service is really good and prompt.

Date of experience: November 24, 2017
Germany
1 review
0 helpful votes
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I order two pullover by zaful and im very happy! :) Beautiful color, nice quality, well finished, warm, and comfortable. Great price. Would recommend. Got compliments on both fit and color.

Date of experience: November 24, 2017
Italy
1 review
0 helpful votes
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I like this website, I ordered grey shorts and I'm in love with them. The shipping is quite slow, but it's ok. The customer support always answer if you have problems. They have a lot of sales and offer and the items are cheapy but great quality. I like watching reviews at the bottom of the items, sometimes there are photos where girls are wearing the items so you can see how the dress/short/bodysuit etc fit. Reccomended.

Date of experience: November 24, 2017
Turkiye
1 review
0 helpful votes
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Nice quality
November 24, 2017

I bought High Low Mohair Sweater Green Color. I got a sweater. The fabric was soft, feathered and good quality. However, the product came in special zipped zaful bag, I use this bag to put other materials. I also bought a Embroidered Faux Suede Fringed Waistcoat. The material was sweet and soft. I wear it quite often with my jeans. The ethnic patterns on it are overly cool.

Date of experience: November 23, 2017
Romania
2 reviews
0 helpful votes
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I have more then a year experince and always looking forward to the next order. The order arrived always in aprox 20 days at my local post office ( not vamal post office! Like from other websites, where I need to wait for hours in row) I always had the best fitting clothes even being XS and S size, being on budget the clothes are unexpected good quality and beautiful! Always a fun to post pictures with my clothes and received discounts points on the website! I have more then 20 products saved for the next orders! The reward system is working, plus a lot of discounts. Looking forward to purchase more! Totally recommend it!

Date of experience: November 23, 2017
Canada
1 review
2 helpful votes
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Worst experience!
November 24, 2017

I bought a body suit, sweater and shorts from Zaful. The only thing I was semi happy with was the sweater. The sweater and body suit did not come until well after a month of ordering and I still haven't received the shorts. It's now been two months. There's a hole in my body suit, and when trying to get ahold of them 3 times I gave up. I am beyond annoyed and disappointed with this website. They have not responded to any of my emails or my Facebook messages. Would not recommend this website to anyone.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Taylor,
Thank you for taking your time to write your review.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Coud you please tell us your right order number or ticket number so that we look into your problem and then give you a satisfactory solution?

If any question, please contact us via ticket or email to [email protected] titled as "complaint from sitejabber.com".

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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