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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Zaful is pretty cheap so you have to expect a certain quality from them, but with basic items like lingerie and tees, and well as summery dresses, the quality is pretty good for the price. Sizing is pretty much perfect and although there may be some finishing details which may seem iffy up close its never really that noticeable. I personally love the products and just pay close attention to other peoples reviews on the site to make sure its worth it. Shipping is not too long either.
The first time I ordered through zaful it was great. It was fast shipping that was trackable and once my items arrived they were amazing. I was highly satisfied with them. This made me want to order through zaful again. However, the second time around hasn't been the same as the first. It has been over two weeks since my order has "shipped", and I put the shipped in those quotes because online it says my order was refunded. I reached out to zaful and they replied saying my package was shipped and they provided the tracking number. When I track my package, it has been in the same location for over 2 weeks. I am not sure if my order has been shipped or not. Also, I figured out that one of the products I bought had sold out after I ordered it so they refunded only that bathing suit. Zaful didn't tell this information I saw they refund on my credit card. I am waiting, hoping my package arrives soon and I get it in time for my vacation.
Zaful provides a wide range of selection of fashion wear. I believe they can be a trusted store for your meticulous taste. I love how the website has filter feature for every detail of the item (e.g. Checkboxes for tops with or without sleeve or preferred color). Their size charts are true to the clothes' actual size. I got myself swimsuits and they're very pretty and trendy. They offer reasonable prices for every item.
Zaful is a really good company especially since the clothes come from China. The items are pretty cheap, exactly like the pics/descriptions and are good quality. I've order many times and shipping doesn't take that long from them to the US.
I wasnt sure about zaful at first but then I found out it was an amazing website with cute clothes that were also affordable for everyone! I really recommend this website, they really know what theyre doing. The shipping was free for me and it didnt take that long, I ordered a super cute shirt and it was good quality as well. I also ordered some necklaces at an amazing price!
At first I was skeptical about cheap websites coming from overseas that seemed too good to be true. However I saw that a lot of youtubers were purchasing from Zaful and I decided to try it out. The items are not crazy cheap to the point where it would be ridiculous but they are a good price for the value of the products. The products I recieved were as they looked on the picture but beware that when choosing size, you must always look at the size chart rather than your normal size. I am usually a medium but the size chart said I was a large so I went with it and the skirt fit me perfectly. Overall it was a good experience and I didnt get scammed with things that look nothing like the picture.
I paid twice the price (R$142 reais ir U$44,50 more) for the express shipping option, with the estimastes delivery time between 8 to 10 days.
It's been already 1 week since the date of purchase, my items are already dispatched but haven't yet been shipped.
I sent several messages to Zaful's website, and the only response I receive is the automatic ones.
Zaful did not give me a forecast of when the items will be shipped, did not inform me if the items I bought are available in stock, and when I asked for a refund on the shipping metode, I received no response.
I still want to receive my purchases, but I find it a shame to pay double the value for an express shipping, and the company itself Is responsable for delaying the deadline to shipping in the post office.
If I do not receive a response within two days, I will seek other more extreme means to have my refund and compensation for damage
Dear Andreia,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".
Best Regards
Zaful Customer Service
I am thinking about ordering from Zaful but I'm not sure what the conditions are of the workers of their factories. Does anyone have any information on this? It is very important to me to buy as ethically as possible.
Dear Kasia,
Thank you for your message.
Our products made in China. Please kindly review our terms and conditions here: http://www.zaful.com/returns/.
If any question, please email to [email protected] titled as "inquiry from sitejabber.com".
Best Regards
Zaful Customer Service
As I said already it's one of the best websites for online shopping and I am planning to buy more things soon. The order came fast, true to size and description. The material of the clothes I ordered is great, just as I had described. The customer service is impeccable and I will use it many times for sure. I've already recommended it to my family and friends and they are already making their accounts and filling their bags.
I had a amazing experience buying clothes at Zaful. The website has a lot of great options to choose. What surprised me was the good quality for the price. Worth it! You can buy everything in just one place. I bought one jacket, necklace, cute pineapple shaped bag and fashion sunglasses. I need to say that the customer service is very polite, what's very important when we buy online.
I love Zaful, i ordered two coat (Order No. U**************) last Nov. 13,2017 and the colors are so millennial like rose pink and pink beige which are my favorite colors. I was looking for these coats at the mall and i didn't find it. And when i checked zaful's website they have it and i was so happy like i ordered right away and now i can say that my upcoming trip in korea for a winter season will be perfect because of my coats. I received the item for less than a week and im so thankful. Thank you zaful! :)
I've order with zaful a couple of times and I haven't been disappointed yet. The clothing is really affordable and they have a pretty large inventory to choose from. Plus I never really have to worry about popular items selling out since they keep a lot of their things in stock. I'm always surprised by how good the quality of their items are too. It's never any super thin and cheap fabrics.
The shipping time is pretty decent too. Each time I've ordered, the items always come even earlier than the date I would expect. So that's definitely a plus too! They're pretty awesome so far, I don't really have any bad feedback to give.
Realice 3 pedidos seguidos en la pagina y realmente quede encantada! El producto realmente es como el que te muestran y la calidad excelente sin duda seguire haciendo compras online ahi! El envio llego antes de lo pensado y mis articulos en excelente estado.
Ive ordered multiple items from Zaful and have never been displeased with any items. Love them all and everything is so cost friendly.
I was doubtful at first as the prices were too good for the quality of the products to be true. After reading reviews, I decided to give it a try. For the past 3 months, I have made purchases once every month! What is good are the reviews posted with pictures of other customers wearing the product which gives you the assurance that the products are of quality. Their customer service is really good and prompt.
I order two pullover by zaful and im very happy! :) Beautiful color, nice quality, well finished, warm, and comfortable. Great price. Would recommend. Got compliments on both fit and color.
I like this website, I ordered grey shorts and I'm in love with them. The shipping is quite slow, but it's ok. The customer support always answer if you have problems. They have a lot of sales and offer and the items are cheapy but great quality. I like watching reviews at the bottom of the items, sometimes there are photos where girls are wearing the items so you can see how the dress/short/bodysuit etc fit. Reccomended.
I bought High Low Mohair Sweater Green Color. I got a sweater. The fabric was soft, feathered and good quality. However, the product came in special zipped zaful bag, I use this bag to put other materials. I also bought a Embroidered Faux Suede Fringed Waistcoat. The material was sweet and soft. I wear it quite often with my jeans. The ethnic patterns on it are overly cool.
I have more then a year experince and always looking forward to the next order. The order arrived always in aprox 20 days at my local post office ( not vamal post office! Like from other websites, where I need to wait for hours in row) I always had the best fitting clothes even being XS and S size, being on budget the clothes are unexpected good quality and beautiful! Always a fun to post pictures with my clothes and received discounts points on the website! I have more then 20 products saved for the next orders! The reward system is working, plus a lot of discounts. Looking forward to purchase more! Totally recommend it!
I bought a body suit, sweater and shorts from Zaful. The only thing I was semi happy with was the sweater. The sweater and body suit did not come until well after a month of ordering and I still haven't received the shorts. It's now been two months. There's a hole in my body suit, and when trying to get ahold of them 3 times I gave up. I am beyond annoyed and disappointed with this website. They have not responded to any of my emails or my Facebook messages. Would not recommend this website to anyone.
Dear Taylor,
Thank you for taking your time to write your review.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Coud you please tell us your right order number or ticket number so that we look into your problem and then give you a satisfactory solution?
If any question, please contact us via ticket or email to [email protected] titled as "complaint from sitejabber.com".
Best Regards
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear taylor,
We're very sorry for your concerns and the issues you have raised.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you. You can track it later.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".
Best Regards
Zaful Customer Service