Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Israel
1 review
1 helpful vote
Follow lital y.
Unfollow lital y.
Share Review
Report Review

I love it!
December 21, 2017

The clothes are in good quality, at first i was afried that they won't be good, but they came very soft and with good fabric. If you checking the size chart and ordering according this, the clothes will fit you well without any promlems. My first order from zaful came on time, after a week and a half, she arrived well packed. Zaful gives good customer service if there is any promlem.

Date of experience: December 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear lital,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Hungary
1 review
0 helpful votes
Follow Elena J.
Unfollow Elena J.
Share Review
Report Review

I ordered a bikini from Zaful, and I was quite satisfied with it. The material is of very good quality, I just had to pay attention to buy one size larger than usually, because the size is specified for each product. The order arrived pretty quickly, and the customer service was also very nice and replied to my questions within 24h. All in all i recommend it.

Date of experience: December 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Elena,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Spain
1 review
0 helpful votes
Follow ANA C.
Unfollow ANA C.
Share Review
Report Review

After I discovered this brand, a couple of years ago, it has become one of my reference websites where I can find all the trends and garments of each season. I am really into fashion and I like to share my looks and my style in my social networks and usually when I showcase Zaful's products my followers start to ask where they can find them. And what to say about the quality... that is one of the big point in favour, everything is made in a fantastic way and the materials usually are from good quality, what makes each garment last a long time. And if you also buy this in a cheap way... you can not ask anything from this website. I am sure when you made you first shop you will do it again and again.

Date of experience: December 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear ANA,
We would like to thank you for taking time to write the review.

If any issues, please contact us so that we can resolve the issue for you.
Best regards,
Zaful Customer Support

Italy
1 review
0 helpful votes
Follow Marianna R.
Unfollow Marianna R.
Share Review
Report Review

Good products
December 20, 2017

I have done more than one order on Zaful.
I have chosen different type of products. So the products I have bought are really beautiful like the pictures I have seen on the site.
In addition, the prices of all the products are affordable.

I have used the customer care and I can say that they are really kind and held for any case.

I'm satisfied with this site so I think I will buy again.

Date of experience: December 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Marianna,
We would like to thank you for taking time to write the review.

It is our great honour to hear you are satisfied with our items.

Thank you for your support.

Zaful Customer Support

California
1 review
1 helpful vote
Follow Christina V.
Unfollow Christina V.
Share Review
Report Review

Wrong tracking number
December 22, 2017

When I tried tracking my order on FedEx with the number they gave me it did not make any sense to me! For starters, it said "Anticipated Ship Date 6/28/17" which was definelty odd to me since I ordered my packages on DECEMBER 11,2017. I was hoping it was just a glitch so waited a few more days. It kept saying delivery date pending to Philidelphia but I live in California, so after patiently waiting a week for a new update I finally tried emailing them (since they're number doesn't even work) explaining my concerns.

They replied "The Holiday season is coming and we wish you receive your item(s) on time.

Kindly note that this is peak season for the shipping companies and local post offices that may face a backlog with deliveries. Your tracking number(s) may not get updated in time due to the delay between scanning events and the website's updates.

Thank you for your patience and kind support. Let me know if you need any further help.
Seasons Greetings from the Zaful team!"

Sounded like an auto-message to me and like no one was really investigating the issue. So I called Fedex customer service and they said the sender gave me a wrong or old tracking number. That the label fedex made back in June was under another receivers name and address. So I'm very disappointed to have to be dealing with this issue. I was really looking forward to my order. I'm still hoping to hear back from zaful with an actual solution.

(Will update my review when or IF matters were resolved)

Date of experience: December 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Christina,
Thank you for notifying us of your complaint.

The tracking number has been used to the old package by fedex before.
However it has been updated now. You can track your package with the tracking number now.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to your reply.

Best Regards
Zaful Customer Service

New Zealand
1 review
1 helpful vote
Follow Tia J.
Unfollow Tia J.
Share Review
Report Review

Trustworthy and so cheap!
December 20, 2017

Zaful has actually been really good with communication, they have really great discounts and a lot of the time cheap shipping. The bikinis I
Have a so flattering even after having a baby.

Date of experience: December 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tia,

Thank you for your sharing.
We appreciate that you took the time to write a review.

Thank you.

Zaful Customer Support

Ukraine
3 reviews
1 helpful vote
Follow Luda T.
Unfollow Luda T.
Share Review
Report Review

Recently I received my order from. The order was sent in two parts. Delivered was 15 working days. First I got a dress, and then a jacket, a sweater and a hat. I was making purchases by the winter. I liked the quality of the goods. I carefully studied the dimensions of each product, so all the clothes turned out to be my size. I wear all the clothes with pleasure. I am satisfied with the service, the quality of the goods and the speed of delivery.
I like clothes from Zaful.

Date of experience: December 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Luda,

We would like to thank you for taking time to write the review.

It is our great honour to hear you are in love with our items.

Thank you for your support.

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Madi B.
Unfollow Madi B.
Share Review
Report Review

I recently discovered the website Zaful and I'm absolutely in love! I wanted an outfit for Stakes Day so I ordered a strapless printed wide leg jumpsuit, pink tinted cat eye sunglasses and strip drop earrings. All of these were excellent quality and the pricing is perfect for the age range target. The only thing I would suggest would be to clarify the fit of the jumpsuit as I assumed it would be more or a fitted pant than flowy, other than that I couldn't wish for anything more, keep it up!

Date of experience: December 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Madi,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Slovakia
1 review
0 helpful votes
Follow Alena N.
Unfollow Alena N.
Share Review
Report Review

Zaful is the best
December 20, 2017

This was my second order from Zaful, and I was again very pleased with the delivery time and the clothing. I ordered 4 iitems and I totally love them. They came within 2-3 weeks to Slovakia. They look exactly as on the pictures and they are very goog quality. I am XS size (size US 2) so it is very hard to find clothing that fits me. But I checked the size guide on the Zaful site and the items fit me perfectly.
I am recomending this site to all my friends.

Date of experience: December 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Alena,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Poland
1 review
0 helpful votes
Follow Klaudia W.
Unfollow Klaudia W.
Share Review
Report Review

Zafull shopping
December 20, 2017

Heyy:)
I am really satisfied with the purchases on this site. Let me explain why. Mainly I order bikinis they are very good quality and are cheap. The shipping to Poland take about two weeks. I have never had problems with this site. And when there were any ambiguities, there was always contact with the support. I recommend the site and I encourage you to shop there. :)

Date of experience: December 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Klaudia,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Romania
3 reviews
0 helpful votes
Follow Cristina I.
Unfollow Cristina I.
Share Review
Report Review

Zaful clothes
December 20, 2017

The clothes on Zaful are very fine. You must pay attention to the sizes specified for each product itself. Also look at all the pictures. I like the products I choose from Zaful.
The green jacket in the pictures I'm wearing it. I is so pretty and has the hood. The fur is detachable. I intend to buy more from Zaful.

Date of experience: December 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Cristina I.

We would like to thank you for taking time to write the review.

Be sure to come back at Zaful soon for all our latest offers.

Thank you.
Best regards,
Zaful Customer Support

New Zealand
1 review
0 helpful votes
Follow Farrah P.
Unfollow Farrah P.
Share Review
Report Review

Happy customer
December 19, 2017

Such good quality! Was a bit hesitant to order from this website after reading some reviews but i had no problem at all. Shipping came within a week even through the xmas peek time and the quality of the material is really good. The only place a buy by bikinis off and will continue to. Be sure to go up in sizing as I am a Small but usually will order a Medium and it fits perfect.

Date of experience: December 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Farrah,
We would like to thank you for taking time to write the review.

Thank you for your support.

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Share Review
Report Review

Amazing service
December 19, 2017

Purchased two swimsuits although one did not fit, the customer service was so quick and helpful. My new size was shipped out right away for no extra cost. Amazing range of swimsuits for half the price!
Have recommended this website to all my friends for this summer although standard shipping to Australia is quite long it is worth the wait.

Date of experience: December 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

Hawaii
1 review
0 helpful votes
Follow Jade O.
Unfollow Jade O.
Share Review
Report Review

The product I ordered was a grey knitted mini dress. The product was great but the shipping took over 2 weeks. The dress was made with good quality and wasnt TOO Short. I would recommend getting one size bigger than you actually are just to ensure you have a little room after you wash it. The buttons can be undone which is also nice if you have a larger chest size

Date of experience: December 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jade,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Hungary
1 review
0 helpful votes
Follow Edit H.
Unfollow Edit H.
Share Review
Report Review

The products on the website look gorgeous. Thanks to the sales, you can often purchase what you want for a very good price.

Date of experience: December 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Edit,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

North Carolina
1 review
0 helpful votes
Follow Kaylee R.
Unfollow Kaylee R.
Share Review
Report Review

LOVE
December 19, 2017

I ordered a bathing suit off of Zaful. I was a little skeptical at first because I thought the price was too good to be true. However, it turned out to be my favorite bathing suit this summer. It is SO cute and really good quality. The color was vibrant just like in the pictures. I will definitely be ordering more bikinis from here next summer!

Date of experience: December 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kaylee,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Poland
1 review
0 helpful votes
Follow Izabella Z.
Unfollow Izabella Z.
Share Review
Report Review

Zaful is a Shopping website, with really good quality of clothes. They have there also stuffs for home, Accessories and beauty. Shipment is really fast.

+6
Date of experience: December 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Izabella,

Thank you for your sharing.
We appreciate that you took the time to write a review.

Thank you.

Zaful Customer Support

Philippines
1 review
0 helpful votes
Follow Julia J.
Unfollow Julia J.
Share Review
Report Review

I've been ordering swimsuits in Zaful and I really love their swimmies. Very good quality and fits very well also. A lot of beautiful designs and big discounts is a steal for me.

Date of experience: December 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Julia,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Thank you for your support.

Zaful Customer Support

Arizona
1 review
0 helpful votes
Follow Adv C.
Unfollow Adv C.
Share Review
Report Review

Great service
December 18, 2017

Based on my experience at Zaful, I can truly and genuinely say Zaful has never failed me, they have very affordable and good quality clothing. They deliver in a timely and responsible manner and have always gone above and beyond my expectations. I will continue to buy products from Zaful and recommend that everyone gives them a chance. Overall, I give them five stars and I look forward to getting more things from them.

Date of experience: December 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Adv,

Thank you for your sharing.
We appreciate that you took the time to write a review.

Thank you.

Zaful Customer Support

Canada
1 review
1 helpful vote
Follow Samara C.
Unfollow Samara C.
Share Review
Report Review

I have ordedex approximately 10 bathing suits off of zaful and one dress. The bathing suits all fit expect one had a strange top so I ordered it one size smaller. I am 5"3 and 130 pounds I order Larges from zaful but Mediums anywhere else there sizes run small. When I ordered the dress I ordered a Large and it was tiny. It barely covered my butt, more of a shirt forsure. The products were super cute and decent quality for the CHEAP! Prices. The downside is it usually takes 1-3 months to receive your package in my experience. And you cannot track your order which I love to do. I'm happy to say all of my packages have been recieved and I have not had to deal with customer service. I would recommend this site for bathing suits and I would like to try other products from zaful in the future!

Date of experience: December 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Samara,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos