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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Illinois
1 review
0 helpful votes
Follow Kimberly A.
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Great Prices!
December 18, 2017

Honestly I really like ordering from Zaful. I was hesitant at first because I saw some negative reviews, but I'm really glad I did anyways. The quality of the fabric has always been good and the prices even better! I have never had an order take a long time, except with one order my items shipped separately. I contacted them and they responded the same day explaining the situation and my second item came within the week. I was actually shocked at how well the quality of the sweater was. The dress is perfect for business casual and the skirt is perfect for wineries, love all items!

Date of experience: December 15, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kimberly,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Israel
1 review
0 helpful votes
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Great expirience
December 18, 2017

I want to share with you my review about the product and service I received. I bought 2 items (sweaters) and hoped they would be the right size and of good quality, and that exactly how they were!
Plus, the package came really fast!
I'm sure I'll buy from you again. Soon

Date of experience: December 15, 2017
Charlie F. ZAFUL Rep
over a year old

Dear limor,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Canada
1 review
0 helpful votes
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Happy With All Purchases
December 18, 2017

I ordered a hoody, a lace teddy, a necklace and earrings from Zaful. It took about a month to arrive, which is about what I expected. The clothing was actually higher quality than I expected, and the fit was excellent. The earrings are absolutely adorable. I have placed new orders based on my satisfaction from the first one, and I have referred friends as well. Zaful also has a really great rewards program. I'm pleased. :)

Date of experience: December 15, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Sarah,
We would like to thank you for taking time to write the review.

Thank you for your support.
Best regards,
Zaful Customer Support

Spain
1 review
0 helpful votes
Follow Sonia F.
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Buena experiencia
December 18, 2017

Pedí una gorra bicolor con mi inicial, unos botines marrones con flecos y un cinturón estilo western y todo llegó en perfecto estado, de buena calidad y de mi talla, muy importante para no tener que hacer cambios o devoluciones.

Date of experience: December 15, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Sonia,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Thank you for your support.

Zaful Customer Support

Chile
1 review
0 helpful votes
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I loveeeeed it, it was just like the pictures and the quality was awsome, the shiping was fast and even though you need to be carefull with the sizing i will definitly buy again

Date of experience: December 15, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Gabriela,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Texas
1 review
0 helpful votes
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Great
December 18, 2017

So far I've only ordered one item which is a hoodie. I didn't know what to expect from reading reviews and was a bit skeptical. My hoodie was delivered within a decent time frame and it looked exactly like the picture. I made sure to utilize the size chart and it fits perfectly fine. So far so good. I'm going to continue using Zaful in the hopes of being providing with the great service as the first time.

Date of experience: December 15, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kevin,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

California
2 reviews
0 helpful votes
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I am a huge of Zaful! So far, I have bought two swimsuits and a bodysuit and they all fit me perfectly. Everything cost me under $35 and the items came in a few weeks. I would highly recommend Zaful for inexpensive, adorable clothes.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Lauren,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Thank you for your support.

Zaful Customer Support

Michigan
1 review
0 helpful votes
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Best online shop
December 16, 2017

I am not much of an online shopper, but ever since I bought a swimsuit from this store I fell in love. I love that the clothes are affordable and cute and they offer many sales! I bought a black fitted one piece and it's a bit snug but it accentuates my body so well. I am planning to buy a dress from there as soon as I get my paycheck. I love it!

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Koreen,

We would like to thank you for taking time to write the review.

Be sure to come back at Zaful soon for all our latest offers.

Thank you for your support.

Best regards,
Zaful Customer Support

Canada
1 review
1 helpful vote
Follow Cayleigh G.
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We placed an order mid-November for bikinis for a trip next week and still have no valid tracking other than "Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)" and "Dispatched to Overseas". These were updated Dec 1 and Dec 5 and it is now the end of Dec 14. So it looks like you shouldn't order anything unless you leave over a month for delivery which doesn't help me.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Cayleigh,
Thank you for recent comments.

The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you. You can track it later.

We have contacted you via ticket with our solution, please check it and reply to us.

Best Regards
Zaful Customer Service

GB
1 review
0 helpful votes
Follow Ana L.
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The quality of the items I bought is quite nice. When it comes to their sweaters, they are not the thickest you are ever gonna have; but the fabric is pretty decent, especially when compared to the prices in other shops.
However, their prices are not as low as they used to be, but still affordable and cheaper than many other shops. Although if you are thinking about buying complements, they are genuinely good and really cheap.

I had to contact their customer service a couple of times and they are very fast and efficient. Easy to cancel your order if you had any problem and get your money back. However, I recommend emailing them rather than using the online chat (specially on busy days such as Black Friday) since they are usually overwhelmed.

Cons: I live in the UK and it takes ages to receive my orders.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ana,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Thank you for your support.

Zaful Customer Support

Canada
1 review
0 helpful votes
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Overal Great!
December 16, 2017

I have ordered from Zaful numerous times and I can confidently say that I have never been disappointed with any of my orders. The quality is always very good and the price very reasonable. I particularly recommend their bathing suits as they have so many different styles to choose from. They also have clothes though which I have never ordered but also look very promising.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Allison,

Thank you for your kind review.

Be sure to come back at Zaful soon for all our latest offers.

Thank you.
Best regards,
Zaful Customer Support

Texas
1 review
0 helpful votes
Follow Jessica D.
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Ordered the "I am a cat" hoodie as a Christmas present. The price was great. It came a week earlier than expected and in great packaging. It looks so cute but haven't been able to test quality since it is a Christmas present.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jessica,
We would like to thank you for taking time to write the review.

It is our great honour to hear you are in love with our items.

Thank you for your support.

Zaful Customer Support

Singapore
1 review
0 helpful votes
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Affordable
December 16, 2017

The clothes are great dupes for more pricey stores such as brandy melville. Package took about 3 weeks to arrive so if you are in a hurry, do pay for express shipping as i am still currently waiting for the second half of my package. But overall really happy with the clothes and the fitting. One thing i would recommend is to check the size guides and comments before purchasing as most of the clothes require you to size up.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Crystal,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

Brazil
1 review
0 helpful votes
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My order was cheap and very good when it came. The only problem that i had with part of it that didn't came, was a problem in the mail and it was solved in a matter of hours. The store has really great products that look the same as in the website and standard shipping which is amazing.

Date of experience: December 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Fernanda,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Malaysia
1 review
0 helpful votes
Follow Humaira I.
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Great find!
December 16, 2017

The website was beyond my expectations. I thought of it to be a Wish.com type of website but it turned out to be otherwise. The website seems to be well-curated in terms of the the products they offer. All the products are very trendy and cater to the aesthetics of the day, which appeals to me. I ordered a backpack and expected shipping to take at least a month but it arrived within two weeks so yes, the service is speedy. I also had no problems with customer service when I had inquiries regarding order status. The quality of the product is alright, no defects or anything. Overall, I would definitely purchase from Zaful again.

Date of experience: December 13, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Humaira I,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Australia
1 review
0 helpful votes
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Zaful is a truly amazing and vital shopping website for every girl (& boys!) who loves some cheap quality trendy clothing. There are so many coupons codes at your disposal and constant deals and sales which help lower the already cheap price. I save approximately 1/3 of each purchase by taking advantage of coupons codes and deals! The clothing itself is of the highest quality at such a inexpensive price. The bikinis feels like expensive branded bikinis. The shipping is really fast too! Express shipping takes 3 days after shipped from China to Australia which is so crazy! I recommend zaful to anyone wishing to save some money but look cute at the same time!
Also their customer service is amazing and they reply very fast and are happy to help.

Date of experience: December 13, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Rosa,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Australia
1 review
0 helpful votes
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Excellent!
December 16, 2017

Date: 14/12/17
I bought three bikinis from online clothing store Zaful and was pleased with all of them! They arrived relatively quickly and were packaged safely and conveniently, each item with its own resealable bag. The swimwear was of great quality and fit pretty much perfectly. I was surprised by how affordable the items were and was hesitant to order however after receiving and wearing my bikinis I will definitely be ordering from Zaful again.

Date of experience: December 13, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Rachel,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Illinois
2 reviews
0 helpful votes
Follow Shon E.
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Zaful not only helped me resolve my issue regarding my item, but did so in a vert timely fashion. They were helpful, and made me as a customer feel confident in getting my package safely. I would definitely recommend zaful to any or maybe even all of my friends. Their items on their website are very fashion-forward not to mention the pricing is wonderful. From now on I will take all of my fashion shopping to zaful. With the confidence that I will receive quality Care and also quality items. I would rate zaful 10 Stars if I could. Once again I highly recommend this site.

Date of experience: December 13, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Shon,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

Chile
1 review
0 helpful votes
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Realice mi pedido de una sudadera una mochila y accesorios como anillos y correas realmente bonitas se demoro menos de 2 semanas en llegar a mi país de destino, sin embargo se demoro mas tiempo en llegar a mis manos por el penoso servicio de correo local de mi país, pero cuando recibí quede realmente satisfecho porque la ropa y accesorios son realmente de buena calidad y también agregar el excelente servicio al cliente que me brindaron respondiendo ante cualquier duda que tenia yo con la mas total disposición, nada mas que decir que: buena calidad de ropa, envíos eficiente y rápido, servicio al cliente excelente, da gusto comprar! Muy recomendable yo comprare mas!

Date of experience: December 13, 2017
Canada
1 review
7 helpful votes
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I placed my order on November 27th and part of the order has shipped to me and arrived. There was a large extra cost charged for duty, tax, and processing charges that was not stated upon ordering the items ($40!). Also, the other part of my order has not been processed or shipped yet and it has been 2 and a half weeks with no confirmation of when they are being sent out. Also, who knows how much that shipping will cost. I chose the 8-10 business days shipping option to ensure quick delivery, the site says that it takes a max of 7 days to process the items. I have contacted the Facebook Messenger multiple times with no response and the customer service phone line will not connect my call. I am not impressed or satisfied with my first experience using Zaful.
I don't recommend this site to anyone since they are so hard to get ahold of and they don't advertise the cost of shipping. Very dissatisfied.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Emma,
We're very sorry for your concerns and the issues you have raised.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

Please note that the tax and customs fee is charged by your local customs office and it depends on your local customs policy.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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