Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
Love love love it! The shipping was great, nice and fast, and the quality of the items were great, especially for the price! The sizing was true to the website. I order most of my clothes for this website, from bikinis to sweaters, etc and it's amazing and it's offered at a great price. I would definitely 10 out of 10 recommend this website to my friends. If you're looking for cute trendy clothes at a super low price, Zaful is the place to go!
I bought 5 bathing suits from zaful two summers ago and still wear most of them - so they have lasted super long especially considering they were so affordable. The only issue I had with them was finding out which sizes to get so they would fit properly but the individual reviews and size charts underneath each item were pretty helpful with deciding which size to get. So all in all I'd recommend buying from zaful for bathing suits.
Dear Emily,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
I am overall very happy with the service that awful provided me, some of the bikinis are hit and miss but honestly what more can you expect. The price indicates the quality so it is best to get the slightly more expensive (around $20-$25 AUD) as they are better fit/quality.
Dear ebony,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I have ordered bikinis and clothes off of the Zaful website and have been extremely impressed with the quality of all the products I received. The bathing suits look and feel just as nice as many higher end bikinis I've purchased in the past for a fraction of the cost. I recommend this website to ALL of my friends.
Dear Maddie,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I had low expectations when I first ordered from Zaful because of the relatively affordable pricing. However, the quality is almost as good as places like Zara, and even better than H&M and F21! I am pleasantly surprised and will shop here again.
Dear Akshaya,
We appreciate that you took the to time to write a review.
Best regards,
Zaful Customer support
I ordered my first swimsuit off this website on August 5th. It said it would take 10-25 business days for the package to arrive, and it does take awhile. The package was finally shipped on August 13th and I received it at the end of the month. When I took the swimsuit out of the packaging it looked just like the picture online. I knew that the swimwear tends to run small, so I ordered up and got a medium. It fits perfectly. I would definitely order from this website again.
Dear Molly,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
They did a great job and it came quickly. I ordered two swimsuits and they both fit really cute and came in time for my vacation.
Dear KAYLYNN,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
I usually don't order from online business that ship their items from China, becuase I live in Sweden so I either think that my order isn't gonna reach me or I'm worried about the quality of the things I've ordered. But I've ordered from Zaful several times now and I'm really happy with everything I've got from there. The quality is really good for their precies, I would compare the quality of the clothes and accessories to the items you can find at H&M. But Zaful often have better prices than them! Sure, it takes about a month to get the stuff you order, but I think that resonable when I think about how far away from me they're shipped from. I will definitley order from here many more times! :)
Dear Martina,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I recently ordered 3 bikinis off of Zaful. I was impressed with the timely arrival, quality, and well-priced items. Zaful offers a range of styles that suit all body types and the products look the same as they do online. Further, the items are extremely well priced (about 20 USD for a bikini). The quality of the bikinis was also amazing! They also have a great app that you can use to browse on your smartphone, save favorites and buy items with. My only tip is to order a size up because the sizing can run small.
Dear Abbie,
We appreciate that you took the to time to write a review.
Best regards,
Zaful Customer support
When you receive the items they are as advertised and I have not had any issues with the sizing or the bathing suits not fitting properly. If for some reason it is too small or too large they'll gladly send you a new size that is a better fit which makes you want to continue shopping at Zaful. The quality of the bathing suits is really good unlike some other online sites where it ends up being cheesy when you receive the order.
Dear Rebecca,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
Most of the items have a great price compared to going to a store to buy and, from what I bought, the fabric was ok and the quality overall was pretty good.
Obviously not the best quality in the world, but it was the same as if I went to the shopping center and bought it.
Overall great website for buying clothes!
Dear Dana,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
When I first heard about Zaful, I was hesitant to shop there because they are a strictly online retail store and what is online is not always as good as real life. However, my experience shopping at Zaful was actually very pleasant. I purchased a fairly decent sized order and it was all shipped in one package, delivered at my door within 25 days (which followed the timeline they estimated). I had a tracking number that worked for me so I knew the day of it's arrival that it would be coming! That was really nice. I could use paypal which was also convenient for me. My order itself exceeded my expectations, and I'll tell you why. I ordered a dress that was only $13 and it was a thick, comfortable material that looked absolutely adorable on. The jewelry was pretty and delicate and sturdy. I didn't know what to expect because of the prices, but the reviews other people had left helped me figure out what would be a good size for me (the sizing charts were accurate as well but allowing photos on reviews is very nice of Zaful!). Zaful, for me, sells super cute clothes at a price I couldn't resist trying out. I'm very glad I did!
Dear Michelle,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer suppor
I discovered Zaful a few years back and it has never been a disappointment. Their prices are extremely reasonable and their merchandise is always in style. They also have amazing dupes for high end products. The quality can sometimes be a hit or miss, but for the prices, it is very worthwhile. I have recommended so many friends to this site and have received so much more compliments on the items I purchase from Zaful.
Dear Rachel,
We appreciate that you took the to time to write a review.
Best regards,
Zaful Customer support
The shipping was great and so was the quality of the item(s) the sizing was also surprisingly great and I love what I recieved
Dear Shelby,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
About half of my closet is from here, the clothing is always so trendy and gorgeous. The quality is great and the clothes are long lasting.
Dear Espy,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
I came across Zaful on Facebook as one of those sponsored or recommended ads. I was quite impressed with their choice of clothing at very affordable prices. Therefore, I chose the ad and downloaded the app to view more. I'm usually never confident with buying clothes online as i'm constantly worried about it not fitting or the material of the clothing not being up to standard. However, Zaful had a wider range for sizes. They carry styles that I don't usually come across in other websites. I made my first purchase and was very impressed with how it fit and the material was in excellent condition. I made a wrong size purchase once and i wrote in to Zaful to assist me with changing with outfit. They were prompt with their response and follow ups. They even made an effort to check with me after deliveries to make sure the outfits have reached me.
Dear Hebroni,
Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I had my first purchase at Nov. 08,2017 with my nickname 5k546qj6, it took a month to arrive to my destination, but it worth it the items were very good and look exactly like the pictures and fit me very well i m very happy with my order and the service itself they were very helpfull and fast to answer. And i will order from them very soon
Dear Fatine,
Thank you for your sharing.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We appreciate your feedback.
Zaful Customer Support
Their clothes are super cute and have good quality. They're customer service is great, they respond within 24 hours!
Dear Krogen,
We would like to thank you for taking time to write the review.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I purchased swimwear from Zaful for the first time a few months back as my icebreaker to decide whether to trust the site or not. I absolutely LOVED each piece that I ordered. The swimwear was true to photo's provided online and sometimes there are reviews on the actual purchasing webpage from previous clients to explain the fit which is helpful. I often vary in sizes between Tops and Bottoms, however, I ordered a Medium for every item and they fit pretty well (the bottoms were a little tight but weren't terrible). Im excited to move into the rest of the items Zaful has to offer!
Dear Lauren,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
Zaful is an amazing web to buy fashion and affordable clothes.
They always have the last trendy items and the customer service is very quick.
The only inconvenience is the shipping time because it takes sometimes too long time to arrive, between 2 weeks to 2 months.
Dear Silvia,
We would like to thank you for your feedback.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
Many thanks.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Eileen,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support