Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow olivia r.
Unfollow olivia r.
Share Review
Report Review

Zaful is a great find on the long list of online stores. It has a large variety of on trend clothing items, with every item at a great price. You can restock your closet without breaking the bank.

Date of experience: December 29, 2017
Washington
2 reviews
4 helpful votes
Follow Rebecca H.
Unfollow Rebecca H.
Share Review
Report Review

I love Zaful
December 31, 2017

I usually order only swimsuits from Zaful, and i really love them so so much! Sure sometimes they fit a little wonky, but they have reviews for most swimsuits and the reviews are great at telling us if we should order smaller or larger than what we normally order!

Date of experience: December 29, 2017
Georgia
1 review
0 helpful votes
Follow Katlyn C.
Unfollow Katlyn C.
Share Review
Report Review

Wide Variety Of Clothes
December 31, 2017

I love Zaful. They have a wide variety of clothes, and it makes shopping addicting. I love all the cute clothes, so many clothes! They usually have many reviews on every item. So many styles to choose from.

Date of experience: December 29, 2017
Italy
1 review
0 helpful votes
Follow Tonia E.
Unfollow Tonia E.
Share Review
Report Review

Nice selection
December 31, 2017

I overall enjoy shopping on zaful.com. The app is really easy to use and their selection fits every style. Their sizes fit a little small so i would suggest to go a size up when making an order. Their shipping time is a little longer than other similar websites but if you're not rushing to get an item zaful is the way to go to save money on some cool and stylish items. I also love their reward program, its nice and easy to add points that will eventually turn into cash discount at every order. I would totally suggest the website.

Date of experience: December 29, 2017
Ireland
1 review
0 helpful votes
Follow Laura O.
Unfollow Laura O.
Share Review
Report Review

No complaints
December 31, 2017

I ordered a few items and they came within the expected time frame, in the expected condition. Easy website to use and good customer service too. There's a customer service center for any queries. The often have discount codes, and have one of the best product ranges from all of their competitor websites. One of the best places to buy nice jewellery at really affordable prices.

Date of experience: December 29, 2017
India
1 review
0 helpful votes
Follow Pragati S.
Unfollow Pragati S.
Share Review
Report Review

Great shopping experience
December 31, 2017

I've heard about zaful a few months ago, so decided to give it a try, i ordered 4 jewellery pieces and a pair of fake eyelashes and i must say the quality at the price is really awesome, the items are identical as shown on the website though the shipping took some time(around 20 days to arrive India) but considering it is an international site, it is not an issue with me. Overall I'm very happy with the purchase.

Date of experience: December 29, 2017
GB
1 review
0 helpful votes
Follow Afua A.
Unfollow Afua A.
Share Review
Report Review

Great quality items
December 31, 2017

Ive found my shopping experience with zaful to be very positive. Its often beneficial to read reviews to get advice on sizing of items, i. E. some items run large, and other small. Once that has been done, items usually arrive within their time frame i. E. 7-14 days, which is reasonably good for an overseas company. The items are always of great quality, and the swimwear is second to none, especially in light of their extremely competitive pricing for swimwear (I will probably never waste money buying ridiculously expensive swimwear again!) All in all, Id definitely recommend shopping on zaful.com

Date of experience: December 29, 2017
New Zealand
1 review
0 helpful votes
Follow Emily B.
Unfollow Emily B.
Share Review
Report Review

Great experience!
December 31, 2017

My experience with Zaful has overall been a positive experience. I ordered a few swimsuits of the website, which retailed between $10-$20 (NZD). This is an exceptionally good price, considering that swimsuits bought in stores can cost $30+. Once I had placed my order, a confirmation email was promptly sent so I was assured that my payment had been received. Within the next few days, I had received emails saying that my items had been shipped, and I was also given a tracking number to track my orders. Once I had received the shipment email, the swimsuits arrived within about a week and a half, which is very quick considering I live in New Zealand and packages coming from overseas can take up to a month. The actually quality of the swimsuits very incredible and were exactly like the pictures that were shown on the website. I was a bit skeptical, considering the cheap price, although there was really nothing to worry about. The fit of the swimsuits are also great and the sizing was perfect. I did order a size up from what I normally would in other stores because I heard that Zaful clothing generally runs smaller than most, and I'm glad that I did because the swimsuits that I got fit me perfectly.
Overall, my experience with Zaful was fantastic. I can definitely say that I will be ordering more items from them in the future, and delving into other realms of the apparel that they have to offer besides swimsuits.

Date of experience: December 28, 2017
Illinois
1 review
0 helpful votes
Follow Rachel H.
Unfollow Rachel H.
Share Review
Report Review

Good Website
December 31, 2017

I love zaful's bathing suits. They are super cute and unbelievably cheap. Be careful with sizing but just follow the sizing chart. Also allow around 3 weeks for shipping. Zaful has great customee service with quick replies. Remember that this company is based in China therefore that is why international shipping takes a while. Other than that, love this website and I will continue to order from there. You can't beat the quality, price and style.

Date of experience: December 28, 2017
Illinois
1 review
7 helpful votes
Follow Dominick n.
Unfollow Dominick n.
Share Review
Report Review

Scam! Don't order here
January 1, 2018

I placed my order a month ago, I haven't received a legit tracking number and all they do is send an auto response that I've seen them send everyone else who gave 1 star ratings with the same issue. They send your packages out seperately and charge you all this extra shipping, even tho they advertise free shipping (on my order) at least. Please do not give these people your business, they won't even compensate you or give you legit answers. That just say sorry and leave you hanging. Worst website ever! SCAM!

Date of experience: December 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Dominick,
Thank you for taking your time to write your review.

Due to the stock issue, we have to split your order out in three packages. We will send you an email with tracking number once the package has been shipped out.

The shipping fee was depends on the country and the shipping method you choose when checking out.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Australia
1 review
0 helpful votes
Follow Chloe B.
Unfollow Chloe B.
Share Review
Report Review

Bought some earrings and a dress and I love all of it! The earrings are beautiful, I am usually a girls 8-10 and I bought a L in the dress. It fits nice and loosely and is a good length. Would recommend sizing up to be safe. All in all very happy.

Date of experience: December 28, 2017
Georgia
1 review
0 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

Diamond in the Rough
December 29, 2017

I am so happy I discovered Zaful! It really is a hidden jem, they have so many items to select from and such wonderful prices. They have trendy items, a lot of things you see on Instagram and Pinterest. I bought an adorable sweater with pearl details on the back that was less than $20. I will be shopping here regularly from now on, I Love Zaful and will for sure tell all my friends to start shopping there too!

Date of experience: December 28, 2017
Minnesota
1 review
0 helpful votes
Follow Elle M.
Unfollow Elle M.
Share Review
Report Review

My favorite swimsuits!
December 29, 2017

Zaful has a great variety of swimwear so you can always find what you're looking for. I had no problems with this company at all. My favorite swimwear is from Zaful!

Date of experience: December 28, 2017
Portugal
1 review
0 helpful votes
Follow Julia S.
Unfollow Julia S.
Share Review
Report Review

My experience on Zaful
December 29, 2017

Love this website! Never disappoints, my orders always arrive on time and with good quality! The prices are very reasonable and I am sure I can't find such good prices anywhere for what I get each time!

Date of experience: December 28, 2017
California
1 review
1 helpful vote
Follow Leslie M.
Unfollow Leslie M.
Share Review
Report Review

Honest review I am always satisfied with all of my
Clothes that are sent to me and I absolutely love the quality. I never been so amazed and in love with Zaful and my item. If I were to choose only one online store to shop it would be Zaful. Thank you so much Zaful.

Date of experience: December 28, 2017
Canada
1 review
2 helpful votes
Follow Yomi W.
Unfollow Yomi W.
Share Review
Report Review

The clothing is nice and comparatively cheap, but can take anywhere from 1-3 months to receive your items if you are placing an international order. However, their customer service is quick and the representatives usually reply within two days. They are courteous and you can click an option to elevate your message to a manager, so that your concerns will be prioritized.

Date of experience: December 27, 2017
Morocco
5 reviews
0 helpful votes
Follow Adam K.
Unfollow Adam K.
Share Review
Report Review

My experience on zaful
December 28, 2017

For me zaful is the best website for all clothing i find all what i need also they have a good service and good quality

Date of experience: December 27, 2017
Romania
1 review
0 helpful votes
Follow Laza A.
Unfollow Laza A.
Share Review
Report Review

Great price, good quality
December 28, 2017

When I ordered from Zaful for the first time i have to admit that I was a little bit skeptical, but everything was just fine. I knew that the shipping would take some time because they wrote that for all the customers, but my parcel arrived on time. The clothes on their site are very divesified and you can really choose, that is why I decided to try it. I chose some dresses for my first holiday in Italy and i didn't regret it. It looked exactly like the picture and the material was great (everybody there looked at my blue dress).

Date of experience: December 27, 2017
Italy
2 reviews
0 helpful votes
Follow Lele l.
Unfollow Lele l.
Share Review
Report Review

Not bad as quality
December 28, 2017

I had several orders on Zaful because I found interesting and particular items. I ordered: jewels, clothes, shoes, make up, make up organizer, keychain, bags... As regards the majority of these items they are like the pictures on this website. The quality is quite good, my jewels (earrings, bracelets, rings) are always arrived intacts, my black boots are very comfy and like the picture (i choos an other pair). The sizes of clothes are generally smaller than european, i always choos a size up (i suggest you to do like me). I also bought a swimwear that is absolutely like the picture but the sizes between up and down are a bit different (i choose an L, i'm an M). In general they use poliester material, sometimes i red cotton and others material, but it depends on your claims. If you prefer only cotton material it will be difficult to find it. I bought only a mascara and the ingredients aren't so bad, happy for this. As regards the shipping, if you choose items with the shipping into 3 days you will receive your parcel in 10 days approximately, it's different for 5-10 days.

Date of experience: December 27, 2017
NL
1 review
0 helpful votes
Follow Sanne T.
Unfollow Sanne T.
Share Review
Report Review

Review Zaful
December 28, 2017

I came on this website via Instagram. An influencer was wearing a bikini from this website. I was looking for a new bikini for so long so I was very happy I found Zaful. They sold not only bikinis here, but clothes and accessoires to. I was very excited about all the stuf, but at the end I only bought two bikinis and I absolutely love them!

Date of experience: December 27, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos