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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Maryland
2 reviews
1 helpful vote
Follow Anne R.
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I ordered a bathing suit from Zaful and was incredibly pleased with the fit, style, material, and craftmenship. It quickly became my favorite suit and I'm looking forward to getting a few more from Zaful for this season. I haven't found another website which I like this much which also has clothes for full figured women which are so stylish. Their site is easy to navigate, has lots of options for sorting items, and their staff is very helpful. I'd definitely recommend Zaful to my friends looking for cute, affordable clothes!

Date of experience: January 9, 2018
Portugal
1 review
3 helpful votes
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Favorite online shop
January 11, 2018

I'm from Portugal and I never had issues with Zaful. I always received everything on time even at Christmas vacay when it's more complicated, I never got problems with them. All the clothes fits and they are just like it shows at the photos. The only thing that didn't stay right was a one size sweatshirt that I still risked even knowing it couldn't fit. Beside that, i'ts a big thumbs up!

Date of experience: January 9, 2018
Australia
1 review
0 helpful votes
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Pretty good experience
January 10, 2018

My order did take a while but no longer than a mont.
The products sizing are a little off but nothing i can't fix.
The quality is outstanding for the prices and i will definitely be purchasing it again.

Date of experience: January 8, 2018
Mexico
1 review
0 helpful votes
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I bought a bag and a set of intimate clothes, both arrived in perfect condition and in a reasonable time. The two of excellent quality and appearance. Very good shopping experience.

Date of experience: January 8, 2018
Texas
1 review
3 helpful votes
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Items still havent come
January 11, 2018

I ordered two bikinis on December 11 2017. On December 13 I received an email saying they have been shipped. Then I received another email on December 20th saying the same thing. Weird. By the looks of tracking, my bikinis are traveling separately but the tracking seems to be incorrect. For three days at the exact same time it stated my items where in route to my city from Chicago and then nothing for three more days. I'm still waiting. Luckily, I don't need them any time soon but I am disappointed in the fishy processing and shipping practices.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Jenean,
Thank you for taking your time to write your review.

We have tracked the packages for you. They have been delivered on January 11.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Michigan
1 review
0 helpful votes
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I loved this website
January 10, 2018

I loved this website the clothes is sooo nice and at a very good price i look forward to buying here all the time

Date of experience: January 8, 2018
Illinois
1 review
0 helpful votes
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I recently bought a swimsuit from Zaful, however, I forgot to change my address before they shipped it and my package was delivered to my old address and stolen. Zaful was very understanding about my issue and were very effective and efficient in making sure we could reach common ground and I'd get my order. Best customer service experience I have ever dealt with while shopping online.

Date of experience: January 8, 2018
Kentucky
1 review
0 helpful votes
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I've ordered 4 swimsuits from Zaful the past summer and was pleasantly surprised with the quality of material and the fit of the suits. It's smart to remember that because these come from overseas, the sizing can be quite different than what you are used to, so in general I found that ordering a size up was a good idea. I've ordered twice from Zaful and both shipments arrived in a little less than 3 weeks, and I always received a complete order. I love the unique designs of the swimsuits offered by this company, and got a lot of compliments at the beach when I wore them. I will definitely be shopping with Zaful again!

Date of experience: January 8, 2018
Portugal
4 reviews
3 helpful votes
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Big Fan
January 10, 2018

I really love to shop on Zaful online store! I love the styles of the clothes, they have high quality and the prices are great! They also have amazing promotions! The items are just like the descriptions and look like the pictures. The sizes correspond to the measures presented in the table. In addition they also have a great costumer service! I really recommend!

Date of experience: January 8, 2018
Canada
1 review
0 helpful votes
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At first I was skeptical about ordering from this website, so I ordered one bikini for my first time. I ended up falling in love with it, and ordering 6 more bikinis! Many of these are now my favourite bikinis that I own. Zaful is now my go-to site for bikinis, especially because the prices cannot be beat. They have all the newest styles and trends for a fraction of the price of other bathing suit companies! However, I would definitely recommend sizing up if you are unsure about your size or are between sizes. The shipping does take longer than most sites but it is not unreasonable.

Date of experience: January 7, 2018
Pennsylvania
1 review
0 helpful votes
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I recommend being careful and examining fabric as much as you can and reading the details per piece on this site! Sometimes the items are not as quality as hoped. However I have had really good luck with their swimsuits, just have to size up!

Date of experience: January 7, 2018
Italy
1 review
0 helpful votes
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Really good website
January 8, 2018

I bought from this website a beautiful item that I had to use for a dancing performance. Apart from the fact that the things they have are very particular, the quality is really good! I did not expect such a product for that low price. Moreover, the shipping was fast, just two days later than expected. Also, the support is always kind, they reply to every message and they are very fast.

Date of experience: January 7, 2018
GB
1 review
0 helpful votes
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Good designs
January 8, 2018

Some lovely designs and colour-ways at cheap prices. My order was a good fit which is so important and I think they do a good range of sizes. They have some particularly nice swimming costumes and lots of things in the high-waist silhouette which I love. I found the shipping fast and the customer service is responsive. I feel like my feedback was listened to which was nice. I am hoping that the design team is able to specify some more natural, breathable fabrics in the future and I would also love to see a bit more in the way or promoting sustainable fashion from this company as I think the Facebook/Instagram advertised online fashion is definitely going to be an industry that grows and changes the way we shop so now is an opportunity for companies like Zaful to set an example.

Date of experience: January 7, 2018
Michigan
1 review
0 helpful votes
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Amazing!
January 8, 2018

This site is now my go-to! I ordered multiple bathing suits on here and they were all adorable and affordable. The quality is good for the price and the products came in just as they were pictured. I do wish I could order different sizes for the tops and bottoms, but otherwise my experience with Zaful has been great.

Date of experience: January 7, 2018
Portugal
1 review
0 helpful votes
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Speed and quality
January 8, 2018

Since my first order I was addicted to the site. Starting with the speed of delivery, it is a very trustworthy site, very attentive and very professional. I was able to follow the track of my order and arrived in Portugal without any problem. The quality of the clothes is fantastic, super durable and very comfortable. The scarf has already been months and after numerous uses it has no butterflies. Wonderful.

Date of experience: January 7, 2018
Portugal
1 review
1 helpful vote
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Amazing Summer nights
January 8, 2018

I orded one bikini and some crop tops in Zaful and i really loved everything! I used them a lot and I received many compliments from all my friends! It really made my summer! Thank you zaful.

Date of experience: January 7, 2018
GB
1 review
0 helpful votes
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AMAZING BIKINIS
January 8, 2018

I bought some bikinis off here for my last holiday as I felt for the price I couldnt go wrong. They fitted the same as almost identical ones I paid 5 times the price for. Ive been asked where theyre from several times and have since had several friends use the website. Good when washed, good quality and sexy fit. Ill always buy from here now- genuinely made me feel super confident on holiday

Date of experience: January 7, 2018
GB
1 review
0 helpful votes
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I ordered an off the shoulder long sleeved top with a lemon print for a holiday and it was true to the image! I was a bit wary with it having no pictures on models as I find those helpful, but I thought as it was quite cheap I would risk it - great decision! It was true to size and came quickly. The quality far exceeded what I expected, although is not quite the same level as somewhere like Zara. But for the prices you cant complain!

Date of experience: January 7, 2018
Canada
1 review
2 helpful votes
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I've ordered from Zaful a couple of times and have never been in a serious issue with them. Besides long waiting times for my order, the items i received were great! I mainly get swimsuits because they are cheap and cute. They fit to size and are great quality. I have ordered an actual shirt from them and a pair of high knee boots, they were great too except the shirt size was a bit too tight for a small. But other than that I definitely recommend this website for swimsuits!

Date of experience: January 6, 2018
NL
1 review
1 helpful vote
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Nice experience
January 8, 2018

I first saw lots of advertisements from Zaful and instantly fell in love. They only sell things that I really like. It's like I found the shop that has everything I needed. I've ordered twice from zaful now and I'm awaiting another order. They came within the indicated time and the clothes are of nice quality!

Date of experience: January 6, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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