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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
0 helpful votes
Follow Robyn C.
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I bought the cutest hand bag from zaful.com. It is a black faux leather handbag with silver hardware. The strap is also a thick silver chain. It has a silver snake that mimics the gucci snake on the front that buckles together. There is a good amount of space, despite its lack of pockets. It is also the perfect concert bag! I will definitely be getting it in another colour or material.
They seemed to be sold out but I have attached a link to a similar bag below.

https://www.zaful.com/stitching-flap-metal-crossbody-bag-p_*******.html

Date of experience: January 11, 2018
California
1 review
0 helpful votes
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I absolutely love this website! It popped up on my Facebook feed some months ago, and they have the CUTEST clothes and swimsuits that I had to give it a try. Their prices are unbeatable! And their service is excellent. If you have any questions about an item or shopping they always respond in less than 24 hours! Which is almost unheard of these days! I absolutely adore the swimsuits I have ordered from them, and everyone wants to know where I got them! They beat out every in- person retail store both in prices and in style!

Date of experience: January 11, 2018
BA
1 review
0 helpful votes
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Amazing
January 14, 2018

Zaful is one of many sites that I've been ordering from. I can say that I already have ordered a lot of things and not once I was disappointed. First thing about their site is that you don't have to pay for shipping and that's one of the best things. When I ordered I didn't have any problems with my tracking number. Everything came in a amazing package and in a great condition. All the stuff I ordered fit me perfect and the quality is amazing. All of my orders took 20 days the most to come. Support center is great and reply fast on every question you have. All in all I'm very pleased with Zaful and it's service.

Date of experience: January 11, 2018
Pennsylvania
1 review
0 helpful votes
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Wonderful company
January 14, 2018

I have ordered from here a few times and have loved everything Ive gotten. Zaful always has great customer service and from where the stuff comes from the time it takes to ship and the cost of shipping isnt bad at all. Have never been disappointed will continue to use zaful!

Date of experience: January 11, 2018
Jade s.
GB
1 review
1 helpful vote
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fantastic
January 14, 2018

Im a uk customer and the delivery service is great, I know buying from the states can take a few weeks to get to the United Kingdom but with zafuls tracking system its quick and easy and you can see exactly where your parcel is. All the items I have purchased have been true to fit and look exactly like the photos and descriptions. All been in great condition and really worth its money, Im a loyal customer and love buying all my bikinis and summer clothes sweaters from them.

Date of experience: January 11, 2018
New York
1 review
1 helpful vote
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I was skeptical at first, but my order came surprisingly quickly, and it's super high quality. My one issue is that it looked slightly different than the picture in that the neckline was much lower than expected.

Date of experience: January 11, 2018
Massachusetts
1 review
1 helpful vote
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Great swim!
January 13, 2018

I got my swim items quickly and they were great quality. I don't know why people have issues with their shipping/not receiving the items because I have always gotten tracking numbers quick and if I have any issue, they respond to their tickets and inquiries within 24 hours. They honestly have great service!

Date of experience: January 11, 2018
Australia
1 review
0 helpful votes
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Lovely bathing suits
January 13, 2018

I ordered a bathing suit from Zaful - Pure Color Lace Up U Neck One-Piece Swimwear - Wine Red M - and it is beautiful. It fits quite well. The padding was a bit odd but nothing too bad. The site was easy to use and the collection of swimsuits are beautiful. The shipping was not as bad as i expected - 11 days. The package came undamaged and sealed. This is the only thing I have purchased from them and based on this one time I can say it was a good experience. Will be looking forward to purchase from them again!

Date of experience: January 10, 2018
Arizona
1 review
0 helpful votes
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The best
January 13, 2018

I've ordered from Zaful a couple of times and everything that i got was in really good shape. All of the items fit perfectly for me. I've recommended this to all my friends! All of the clothes and swim suits are super pretty. I think that are lots of different things on the site for everyone. Clothing, swimsuits, shoes and accessories. You really cant go wrong with this site. Especially with the amazing prices!

Date of experience: January 10, 2018
Canada
1 review
0 helpful votes
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Absolutely AMAZING
January 13, 2018

I absolutely LOVE Zaful! I ordered a bikini off their site, and I knew that since the prices were so amazing, that it would take some time to get here. To my surprise it only took a few weeks! The quality of the bikini was totally amazing and exceeded my expectations. You literally can not go wrong with ordering from Zaful. I have had nothing but awesome experiences when it came to their customer service, so even if you dont like something (which you wont), there wont be any problems!

Date of experience: January 10, 2018
California
1 review
0 helpful votes
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Super Cute
January 13, 2018

I was kinda suspicious when I first found a website with such adorable swimsuits at ridiculously low prices. I decided to order from there anyway and have not been disappointed. Shipping took a bit longer than expected but it was no issue for me. When my package arrived I was surprised to see how good the quality was and how much the items resembled the ones on the website. I don't regret buying from Zaful and will probably buy again.

Date of experience: January 10, 2018
Latvia
1 review
1 helpful vote
Follow Santa N.
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Great customer service, superaffordable prices, everything is true to size, good quality. I love that there are millions & millions pages of amazing clothes, accesories, shoes. I spend my free time scrolling through the website and my shopping cart is always full of goodies for the next season. Much love, I am a big fan!

Date of experience: January 10, 2018
Colombia
1 review
0 helpful votes
Follow Lizeth V.
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I'm happy and satisfied with my items, It had been a good purchase. Good quality products. You can to feel secure

Date of experience: January 10, 2018
Spain
1 review
0 helpful votes
Follow Lueka G.
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What I ordered was as expected. Good quality, same colour and right size. However delivery of the articles took 3 weeks which is very very slow in m opinion

Date of experience: January 10, 2018
Viet Nam
2 reviews
3 helpful votes
Follow HaMy T.
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Shipping time
January 13, 2018

Wait more than 1 month and still not receive full items. Quality and match the product discription is 50:50. Some is good, some is not. Great customer service. But can not recommend it. The site also delete or not shown the lower than 3 stars review about their product. I have around 5 reviews like it and none of them can be seen in the review site.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear HaMy,
Thank you for notifying us of your complaint.

Due to the stock issue, we have to split the order in different packages.

We do provide very accurate product descriptions on all of our product pages.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Utah
1 review
0 helpful votes
Follow maren c.
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I love zaful!
January 13, 2018

I have shopped on Zaful a couple of times and it has always been a positive experience. The clothes are super cute but also affordable, which being a poor college student, I love. The shipping is not too expensive which I also like. I especially love Zaful's sweaters and sweatshirts because they are soft and comfortable, high quality, and super cute but you don't have to spend a fortune. All of the items that I have gotten from there have look just like the online picture and fit true to size.

Date of experience: January 9, 2018
Mexico
1 review
0 helpful votes
Follow Fer M.
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The stuff i bought was cute and very cheap, it took a lot to arrive but i think thats because the shipping was to mexico. All in all i would totally recommend this, specially if you live in the us and the shipping is fast, i have worn over and over the clothes they sent me and i love them

Date of experience: January 9, 2018
Australia
1 review
0 helpful votes
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Amazing Service
January 13, 2018

I have ordered over 10 products off of Zaful and products have always come in perfect condition, and in the unfortunate case that there had been any issues with products Zaful have give me a refund and asked that I donate the items to charity which I think is an amazing ethic for a company to have.

Will definitely continue to shop on Zaful! And I do recommend them to my friends and family too!

Date of experience: January 9, 2018
California
1 review
0 helpful votes
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Worth the wait
January 11, 2018

I ordered bikinis and was very impressed with the quality for the super low price. Shipping took a very long time, but I will absolutely order again if I don't need my items asap.

Date of experience: January 9, 2018
Hawaii
1 review
1 helpful vote
Follow Malia M.
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When I heard about Zaful and there cheap prices i couldnt help but want to see for myself if it was deal. There most famous for there swim suits. I order a one piece swim suit and it is one of my fav swim suits. Before ordering you might want to look at sizing because it can run small. The shipping is long too but i think its worth it for the price. I got this one piece swimsuit for $15 and i have seen it at my local store for $100 dollars. If you are looking for deals on clothes and swim wear you might want to check Zaful out.

Date of experience: January 9, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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