On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
I decided to place an order on Zaful.com after I saw a good friend of mine rock some bathing suits in her vacation. Since I was going on vacation I decided to give it a try. The website was pretty easy to use and my information was protected by Zaful. Prices are pretty reasonable. I received my order, and loved what I ordered. The shipping and delivery were pretty fast. The material for the bathing suits were amazing. I was able to wash them and kept their color and material. I definetly trust them and will continue to use them as one of my online clothing stores.
I'm really happy with my purchase on Zaful. The product has really good quality and looks exactly as the picture. It came in 2 weeks, I was really satisfied. I would definitely recommend this website!
I ordered at Zaful on 14/04/2017, my order is UU************** and my NickName is Irene1234. I am very happy for the quality of the products because all the products I ordered had an high quality and an amazing Price. I love my red swimsuit and I wore it a lot. The only thing that hadn't satisfied mewas the delivery time, But I this this is because I Live in Italy, However it was worth the wait
First I had to pay an insane amount of shipping+taxes (around 70 for an order of 100). Next, the clothes were way too small and measurements were not met at all. Then, I send it back and payed another 30 shipping. Even though I like that the support is answering relatively fast, it still has been 2 month and I have not been refunded yet. What a rip off! Save your money.
Dont order anything from these people. I ordered a jacket, a watch and a necklace on 12/29/17 and the tracking info is now saying that they delivered my package but it hasnt actually been delievered. I addressed this to customer service and they ignored me. So basically I threw $30 down the toilet because Im never even going to have the items I paid for. This place is a scam and after seeing how many people this happens to I think this business should be shut down. DONT LET YOURSELF GET SCAMMED
Dear Brittany,
We would like to offer my sincerest apologies to you for the issue.
We have shipped your order out to the address as you requested. We have tracked your package on http://www.fedex.com/us/, it has been delivered on January 17.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to your reply.
Best Regards
Zaful Customer Service
I loved my order from Zaful! I ordered two bathing suits which fit me perfectly and were of excellent quality. I will definitely be ordering again from Zaful.
My experience with Zaful so far has been great! The app is very easy to use and convenient for at home shopping. Each item Ive received has been great quality, especially at such a low cost. The only thing would be wait time for shipping. It took about a month to receive my order, which isnt ideal. But I will gladly order again!
Low price but scam-like customer service.
I got 2/3 of my bikinis in two weeks and they are nice and quality is okay. However, they did not send me my third pair that I ordered and when I asked they said sorry its not available at all.
They dont show it on the website if something is out of stock and once you buy it they offer you to switch the item or receive zaful money aka no real money back.
I have sent at least five links to bikinis I want to replace them with and everything so far has been out of stock and the website itself again does not say that. A lot of effort for a pair of bikinis, will not buy again
Dear Susanna,
We apologize for the inconvenience we may have caused to you.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have changed the item as you requested and shipped it out.
Please note that for the unshipped item we can refund in full to your original payment account.
We have contacted you via ticket with our solution, please check it and reply to us.
Best Regards
Zaful Customer Service
I love my swimsuit cover that I bought, great quality for the price! Very happy with my swimsuit! Fits small, but I expected that, and its a great price! Swimsuit had a small tear in it, and they fully refunded me no problems at all. Very quick and great customer service! Would definitely recommend buying from this website, I will for sure again!
Love my orders from zaful! They have trendy swim suits at an affordable price. There are a lot of reviews and pictures from the customers themselves to help you pick and see what the products look on different body types. I found Zaful had great customer service, they reply very quickly and will answer, solve any issues you have with the product.
I had a very good experience with Zaful. Everything I ordered was in good quality and fit pretty well! The only reason why I am giving 3 stars is because shipping takes a while and you have to buy swim suits in the same size sets. It would be more convenient if you could purchase them individually. However, I love the products they have to offer and the affordability.
This website has amazing bikinis for a cheap price. I thought that the selection was amazing at it was a great site. I belive that it does take a while to come in and my package did not come all at once however, this was international and it only makes sense. The quality of the bikinis i got were okay, they do fit a little bit small but ive learned my actual size on this website. Overall the website was not the worst. Bikinis are great if youre just looking for something quick and cheap
The page its really easy to use, you can find a lot of things! The package arrived in time, and it came with a very good looking packaging. I love it. Looking forward to make another purchase
That was my first shopping online, and it was easy and fast. The Zaful app is easy to use et the prices are low. They have clothes, accessories, swimsuit, jewellery... Everything you need. Also, I speak with the support center a couple times, and they answered me so fast and so respectfully. The fact that you can read reviews from others costumers on every products, make it easier to chose the right size. I mostly bought swimsuit, and I loooooooove them. They are cheap, but the quality is good. You sometime need to take a size up, but who cares? You just need to read the review and customers usually write their hight, weight and size to help you to choose your right size.
I already did 3 orders, and I'm not done yet!
Jolyanne M.
I ordered a bunch of swimsuits from Zaful and can say that I really like them! I especially really love how cheap the prices are for the quality that you get. For less than $10 sometimes, you can get a really nice swimsuit! I have only tried their bikinis, and in the future, am so excited to try the one-pieces. Zaful also has a wide selection of other clothing items, but I have yet to try them. I will definitely be returning back to Zaful to make future purchases!
A great selection of interesting clothes. Fast shipping which, of course, depends on the shipping option you choose. Small detail: if you choose a shipment via DHL and you live in Europe - then you pay the duty tax. If you choose a normal parcel then you do not pay the duty tax. Zaful can make really satisfying shopping for all occasions. The selection of shoes and bags its also great.
I love zaful, i bought the cutest pants ever, and the quality is so good, I'll definitely buy from them again and again.
Zaful is one of the best online stores ive ever came across to! I am so happy with all my orders and cant wait to order more! I am extremely happy with quality that they deliver and they great service they provide to their customers... Their bikinis are affordable and they also have alot of discounts which are absolutely fantastic! I would recommend anyone seeking for the best quality bikinis or clothes to use Zaful!
I ordered a couple of earrings and a rainbow coloured sweater. I am in love with both! I received so many compliments and to be honest, I was afraid the sweater wouldn't be true to size but it is! Definitely a trustworthy site that has many different styles of apparel and a lot of the clothes also come in bigger sizes!
Zaful bathing suits are always good quality and reasonably priced. It's nice that they have similar styles to the more expensive brands. There is room for improvement in the shipping department as is can take a month to get to Canada, and also the sizing department. They always have size charts but they are not always accurate.
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephan,
We're very sorry for your concerns and the issues you have raised.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
All shipping fees to return the item, and the original shipping fees, are non-refundable.
We have refunded in full for your return package on January 21. You can check your payment account history.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
Zaful Customer Service