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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Florida
1 review
0 helpful votes
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Cheap
January 24, 2018

I love that they are very cheap! Their clothing (especially bathing suits) are absolutely gorgeous and I want all of them. However, because some of their items are cheap, they are from my experience, cheaper quality. Some things do run too small, and others too big. Their shipping isn't also the fastest. My item came in a month after I ordered it, rather than the 2 weeks they said.

Date of experience: January 22, 2018
Australia
1 review
10 helpful votes
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SCAM! DO NOT BUY I have been waiting for an order that I place on November 10th 2017! I have reached out multiple times and their customer service team keeps blowing it off and conveniently pushing back the standard delivery time frames. First it was 25 business days now its can take up to more than 2 months! They ignored my request for a refund completely, didnt even acknowledge it! I have been dealing with their online support team for months, and have decided maybe social media is the only way to get real customer service. However, all my comments on social media are being deleted - instead of acknowledging and responding to negative feedback and working on improving they are scared, unprofessional and LAZY! Social media 101 - don't remove negative comments - use these as a source to prove me wrong and provide good customer service!

Date of experience: January 22, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Chelsea,
Thank you for taking your time to write your review.

The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Isabelle L.
Canada
1 review
0 helpful votes
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Love
January 24, 2018

The products from zaful are really inexpensive and are honestly great quality. I would really recommend buying from zaful for those great reasons. I already bought twice from zaful and i am obviously going to buy from them again!

Date of experience: January 22, 2018
Australia
1 review
0 helpful votes
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Amazing Yet Affordable
January 24, 2018

Zaful is an amazing company, they sell such high quality clothing for such affordable prices. They have the most trendiest outfits and clothing you could ever imagine. The colour selections are also great for all the diverse customers on there. They are quick to reply if you have any disputes and are very generous. I highly recommend this site if youre on a budget but want to look amazing.

Date of experience: January 22, 2018
Estonia
1 review
0 helpful votes
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Zaful is truly a place where I can find myself some fitting clothes. I have never been an online shopper, because of the sizing and everything, but Zaful just has so big variety of clothes and bikinis I could not resist.
I am very pleased with the material, never believed that it can be actually nice quality and comfy while wearing.

I would recommend it!

Date of experience: January 22, 2018
Singapore
1 review
0 helpful votes
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Very good
January 24, 2018

Had to pay alot for the shipping and some of the pieces were abit big but other than that i am quite happy with the service. The models moddeling for the outfits can be deceiving as it looked small on the model but arrived in a huge size. Fast shipping.

Date of experience: January 22, 2018
California
1 review
0 helpful votes
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Zaful review
January 24, 2018

Zaful is amazing. They always have the latest styles for so cheap. Their service is also amazing in that they respond within a day and are very accommodating with customer needs. Will definitely be shopping here again in the future.

Date of experience: January 22, 2018
Australia
1 review
0 helpful votes
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Fantastic service!
January 23, 2018

Absolutely loved the two tops I ordered! They looked exactly how they were on the website! Great quality in terms of the material used! Customer service was fantastic! The only minor downside would the the amount of time taken for shipping, but other than that, great! Just want to emphasise on the great customer service, because everyone that I spoke to were so patient and understanding, and were a great help! Amazing service overall and I will definitely be coming back!

Date of experience: January 21, 2018
Canada
1 review
2 helpful votes
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The swimwear is perfect!
January 23, 2018

I ordered 5 different bathing suits from zaful and loved every single one! The quality and fit of the suits were great, especially for the prices. The fabrics were all soft and comfortable as well. I found using the reviews of the pieces very helpful for finding an accurate size, and definitely had to size up in each swimsuit, each swimsuit fit perfectly!

Date of experience: January 21, 2018
Texas
1 review
0 helpful votes
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This is 100% an honest review of my thoughts on Zaful. At first, I was skeptical about purchasing from them but I gave it a try due to the fact that they have a variety of affordable bikinis! Some in which are cheaper versions of brand name expensive ones. I decided to order the "Soft Pad Spaghetti Straps Thong Bikini" and "Push Up Plunge Bathing Suit" and let me tell you... super cheap and great quality! After purchasing these two, I became obsessed with this website and have been ordering from them ever since! I would recommend looking at the size chart before ordering though just to make sure but I'm very satisfy with them.

Date of experience: January 21, 2018
North Carolina
1 review
0 helpful votes
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Cheap and cute!
January 25, 2018

This website offers such cute bathing suits for cheap prices. They always have great deals and such a variety to choose from. People with all sorts of shapes and preferences could find something they like.

Date of experience: January 21, 2018
Israel
1 review
0 helpful votes
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Excellent service in any aspect
Great product quality! Always answer my question in few hours. Very easy to follow the shipping.

Date of experience: January 21, 2018
Wisconsin
1 review
0 helpful votes
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Zaful is great!
January 23, 2018

I have ordered from Zaful a few times and have not had any problems. Everything was good quality and looks just like the pictures but the bikinis do run a bit smaller so I would order a size up. The shipping does take awhile but I did get everything that I ordered. When I emailed them they always got back to me right away. Overall, I would recommend this website to anyone!

Date of experience: January 21, 2018
Italy
1 review
2 helpful votes
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Best online store
January 23, 2018

I've bought from Zaful and I am amazed by the quality of the products, they fit well and are very comfortable to wear.
Plus, the products are very feminine and classy and not very expensive, so you can buy many items and not feel guilty: D
I love Zaful, the product arrived on time and had the right size/colour.

Date of experience: January 21, 2018
Canada
2 reviews
12 helpful votes
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I ordered my NYE dress a month and a half in advance and never received it. It is almost February and I'm unbelievably disappointed.

Date of experience: January 20, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Christine,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Zaful Customer Support

California
1 review
1 helpful vote
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I don't remember how I came across this website but as soon as I viewed their clothing I fell in love with everything on there. I was a bit skeptical at first because I didn't want to pay money for clothing that wasn't going to be worth it. However, I decided to take my chance. I ordered two bikinis and a dress and fell in love with all three items! Not only did I pay very little money but the quality of the products was great! I love Zaful and will continue on ordering clothing from them.

Date of experience: January 20, 2018
Pennsylvania
1 review
0 helpful votes
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I ordered two shirts and a pair of sunglasses from Zaful and I was very pleased with the products! Both of the tops are great summer pieces not to mention my glasses I wear them all the time! And for the price totally worth it, would recommend! The only thing I would recommend is a tad bit faster shipping but other than it is good!

Date of experience: January 20, 2018
Italy
1 review
0 helpful votes
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Ordered from Zaful before Christmas and was delighted with the three jumpers I bought. Really warm, nice quality and they looked exactly like the pictures on the website. The delivery was quick (it was so close to Christmas I was expecting a delay) but they came within 2 weeks. Ive gotten a lot of compliments on them so far and know Ill wear them a lot in the future. Already ordered more summer clothes already and cant wait to try them!

Date of experience: January 20, 2018
Portugal
1 review
0 helpful votes
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I've ordered different items, the sizes are a little bit smaller than I thought, but they all fit. I had problems with one item, but it was quickly solved. The prices are good.

Date of experience: January 20, 2018
Poland
4 reviews
0 helpful votes
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My favourite shop
January 22, 2018

I am very happy with shopping in the zaful.
The good is high quality and consistent with the description.
I've never had problems. I would recommend.

Date of experience: January 20, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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