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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I love that they are very cheap! Their clothing (especially bathing suits) are absolutely gorgeous and I want all of them. However, because some of their items are cheap, they are from my experience, cheaper quality. Some things do run too small, and others too big. Their shipping isn't also the fastest. My item came in a month after I ordered it, rather than the 2 weeks they said.
SCAM! DO NOT BUY I have been waiting for an order that I place on November 10th 2017! I have reached out multiple times and their customer service team keeps blowing it off and conveniently pushing back the standard delivery time frames. First it was 25 business days now its can take up to more than 2 months! They ignored my request for a refund completely, didnt even acknowledge it! I have been dealing with their online support team for months, and have decided maybe social media is the only way to get real customer service. However, all my comments on social media are being deleted - instead of acknowledging and responding to negative feedback and working on improving they are scared, unprofessional and LAZY! Social media 101 - don't remove negative comments - use these as a source to prove me wrong and provide good customer service!
The products from zaful are really inexpensive and are honestly great quality. I would really recommend buying from zaful for those great reasons. I already bought twice from zaful and i am obviously going to buy from them again!
Zaful is an amazing company, they sell such high quality clothing for such affordable prices. They have the most trendiest outfits and clothing you could ever imagine. The colour selections are also great for all the diverse customers on there. They are quick to reply if you have any disputes and are very generous. I highly recommend this site if youre on a budget but want to look amazing.
Zaful is truly a place where I can find myself some fitting clothes. I have never been an online shopper, because of the sizing and everything, but Zaful just has so big variety of clothes and bikinis I could not resist.
I am very pleased with the material, never believed that it can be actually nice quality and comfy while wearing.
I would recommend it!
Had to pay alot for the shipping and some of the pieces were abit big but other than that i am quite happy with the service. The models moddeling for the outfits can be deceiving as it looked small on the model but arrived in a huge size. Fast shipping.
Zaful is amazing. They always have the latest styles for so cheap. Their service is also amazing in that they respond within a day and are very accommodating with customer needs. Will definitely be shopping here again in the future.
Absolutely loved the two tops I ordered! They looked exactly how they were on the website! Great quality in terms of the material used! Customer service was fantastic! The only minor downside would the the amount of time taken for shipping, but other than that, great! Just want to emphasise on the great customer service, because everyone that I spoke to were so patient and understanding, and were a great help! Amazing service overall and I will definitely be coming back!
I ordered 5 different bathing suits from zaful and loved every single one! The quality and fit of the suits were great, especially for the prices. The fabrics were all soft and comfortable as well. I found using the reviews of the pieces very helpful for finding an accurate size, and definitely had to size up in each swimsuit, each swimsuit fit perfectly!
This is 100% an honest review of my thoughts on Zaful. At first, I was skeptical about purchasing from them but I gave it a try due to the fact that they have a variety of affordable bikinis! Some in which are cheaper versions of brand name expensive ones. I decided to order the "Soft Pad Spaghetti Straps Thong Bikini" and "Push Up Plunge Bathing Suit" and let me tell you... super cheap and great quality! After purchasing these two, I became obsessed with this website and have been ordering from them ever since! I would recommend looking at the size chart before ordering though just to make sure but I'm very satisfy with them.
This website offers such cute bathing suits for cheap prices. They always have great deals and such a variety to choose from. People with all sorts of shapes and preferences could find something they like.
Excellent service in any aspect
Great product quality! Always answer my question in few hours. Very easy to follow the shipping.
I have ordered from Zaful a few times and have not had any problems. Everything was good quality and looks just like the pictures but the bikinis do run a bit smaller so I would order a size up. The shipping does take awhile but I did get everything that I ordered. When I emailed them they always got back to me right away. Overall, I would recommend this website to anyone!
I've bought from Zaful and I am amazed by the quality of the products, they fit well and are very comfortable to wear.
Plus, the products are very feminine and classy and not very expensive, so you can buy many items and not feel guilty: D
I love Zaful, the product arrived on time and had the right size/colour.
I ordered my NYE dress a month and a half in advance and never received it. It is almost February and I'm unbelievably disappointed.
Dear Christine,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Zaful Customer Support
I don't remember how I came across this website but as soon as I viewed their clothing I fell in love with everything on there. I was a bit skeptical at first because I didn't want to pay money for clothing that wasn't going to be worth it. However, I decided to take my chance. I ordered two bikinis and a dress and fell in love with all three items! Not only did I pay very little money but the quality of the products was great! I love Zaful and will continue on ordering clothing from them.
I ordered two shirts and a pair of sunglasses from Zaful and I was very pleased with the products! Both of the tops are great summer pieces not to mention my glasses I wear them all the time! And for the price totally worth it, would recommend! The only thing I would recommend is a tad bit faster shipping but other than it is good!
Ordered from Zaful before Christmas and was delighted with the three jumpers I bought. Really warm, nice quality and they looked exactly like the pictures on the website. The delivery was quick (it was so close to Christmas I was expecting a delay) but they came within 2 weeks. Ive gotten a lot of compliments on them so far and know Ill wear them a lot in the future. Already ordered more summer clothes already and cant wait to try them!
I've ordered different items, the sizes are a little bit smaller than I thought, but they all fit. I had problems with one item, but it was quickly solved. The prices are good.
I am very happy with shopping in the zaful.
The good is high quality and consistent with the description.
I've never had problems. I would recommend.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Chelsea,
Thank you for taking your time to write your review.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service