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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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GB
1 review
0 helpful votes
Follow Taylor T.
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I didn't know what to expect. Everything is so inexpensive that I almost expected to be disappointed. I ordered three bikinis and received them within two weeks to the US. Size-wise, five out of six of the "items" fit very well. One top was too big, almost as if it was accidentally the wrong size selected. That was weird, but still wearable if not doing athletic activities.

The material shocked me. Everything is so SOFT and stretchy. I've worn all of mine like crazy and they have withstood lakes, oceans, cliff jumping, boating etc. and all still look brand new. I can't wait to stock up on some of their new releases!

Date of experience: January 25, 2018
Illinois
1 review
0 helpful votes
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Perfect fit!
January 25, 2018

I was very impressed with my swimsuit order from Zaful. Not only was the bikini affordable, but so flattering and fitting! It was true to size and I was even surprised on how soon it came. I feel ridiculous spending so much money on bikinis now since Zaful is so affordable! They also have regular clothes, accessories, and shoes. I am eager to purchase more items from them in the future. Will definitely be trying their clothes next!

Date of experience: January 24, 2018
Louisiana
1 review
1 helpful vote
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I purchased a few swim suits from Zaful. All of them were great except for 2. One swim suit was a little too small and the other had a stitching malfunction. I contacted Zaful and was able to get them exchanged. Fast customer service. Shipping takes about 2 weeks, but overall, a great store.

Date of experience: January 24, 2018
Norway
1 review
0 helpful votes
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Worst experience EVER
February 6, 2018

A TOTALLY DISASTER! I recommend no one to order clothes from this website. Unless you want to get the wrong packages with the wrong clothes and pay customs twice or more. They give you the worst «help», which really cant even be called help at all. I used a lot of money on this website, and my right clothes which I ordered are never arriving. Find somewhere else to buy yourself some clothes.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Not,
We're very sorry for your concerns and the issues you have raised.

Due to the stock issue, we have to split your order in two packages.

Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Italy
1 review
0 helpful votes
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Adeguato
February 6, 2018

Il costume ha impiegato parecchio tempo ad arrivare: almeno un mese o anche più. Pur avendo preso una taglia S, é un po' largo sulla schiena, e il colore non é Bordeaux come in foto ma tendente al rosso.
É molto scollato davanti e poco coprente.
Nonostante ciò, é comunque un buon costume, soprattutto considerato il prezzo molto basso.
Tutto sommato sono soddisfatta.

Date of experience: January 24, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Nadia,
We're very sorry for your concerns and the issues you have raised.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We do provide very accurate product descriptions on all of our product pages.

We have contacted you via ticket with our solution, please check it and reply to us.

Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Affordable
January 25, 2018

I am about to go on a trip down south soi was looking for swimwear but I am still a student so i was looking for good quality but still not too expensive. Zaful turned out to be exactly what i wanted! I am very pleased with my purchases.

Date of experience: January 24, 2018
Florida
1 review
1 helpful vote
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Zaful Hit or Miss
February 6, 2018

I ordered a few one piece swimsuits from this website and for the most part they did not fit spectacularly. They would fit my booty but be loose on my stomach. Often times you just want to remove any padding all together because it is lumpy or can be seen through the swimsuit. It is really cheap though so its to be expected. However it did take much longer to ship than predicted.

Date of experience: January 24, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Selina,
Let me start by apologizing personally for your experience.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.?

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Shianne D.
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I ordered 4 bathing suits from Zaful for my trip to Mexico soon and I am so happy that I did. Bathing suits from local shops in my city are typically $120 for one set and I got 4 bathing suits for around $85.00. Not to mention the quality of all of the bathing suits are very impressive. After reading previous reviews I decided to size up and I'm glad that I did. I am usually a small but order a medium and they all fit very flatteringly. I received my order in about a week, mind you I did pay extra for express shipping. I would definitely suggest express shipping if your tight on time, and it's not that much more expensive.

Date of experience: January 24, 2018
Florida
1 review
0 helpful votes
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Great cheap website
January 25, 2018

Definitely recommend this to friends. They have a lot of affordable and cute swimsuits! If you are looking for unique swimsuits, that will make you stand out, Zaful is your site to go! For the swim wear that I ordered, the material is thick and seems durable.
Shipping was average, it took about 2 weeks to get to my house, which is to be expected when ordering on sites like Zaful.

Date of experience: January 24, 2018
California
1 review
0 helpful votes
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This product is absolutely amazing. The skirt I ordered fit me perfectly and the other reviews definitely helped me to pick out what size to order. I ordered it in white but it is a bit see-through. My sister wants one exactly like it now because we are obsessed with it. I wish they had it in black because I would order it but it is sold out!

Date of experience: January 23, 2018
South Carolina
1 review
0 helpful votes
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Honestly, Zaful is a good company. They have great prices and surprisingly well made products. It can be pretty hit or miss with them, but they have great customer service, inexpensive products, and they really work with customers for excellent satisfaction. They are really improving, too! Shipping usually takes a little bit (like a month...), but its not an issue at all, for me at least.

However, they have sizing issues that vary from product to product. But, I think this issue is mostly because they cater to international markets (like the US and Australia) and the sizing chart is different in Hong Kong than in the US so sizing issues will not be resolved until they require sizing to be reviewed by an outside source or they simply allow things like bathing suit tops and bottoms to be purchased separately (for sizing purposes). They do, also, order from China, so that is something to be aware in regards to sizing. But, seriously, the purchase is a good one and it's really hard to go wrong with Zaful, especially if you read the product reviews on the products on their website prior to purchasing anything!

I would definitely recommend Zaful! For sure! I do think that many of that many people leaving bad reviews on here just simply don't really know how Zaful worked and didn't read any product reviews before buying anything, either. Zaful is great, but reading product reviews on their website before buying things is ESSENTIAL. I've had a good experience with Zaful, and I hope that when I buy from them in the future, I have another good experience!

Date of experience: January 23, 2018
Illinois
1 review
0 helpful votes
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Amazing!
January 25, 2018

This website was truley amazing throughout my entire experience with it. Everything comes at a great price lower than almost any competitor I have seen, but the swimsuits still are high quality and last a long time.The size charts were accurate and the vast amount of review and comments on each swimsuit help a lot when deciding what swimsuit would fit and look best without actually being able to physically try it on. Shipping didn't take too long. Overall I was very satisfied.

Date of experience: January 23, 2018
Montenegro
2 reviews
1 helpful vote
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Great clothes
January 25, 2018

On the website you can find very quality and stylish clothes with a very low price. Shipping is also very fast and so far i am happy with customer service.

Date of experience: January 23, 2018
Florida
1 review
0 helpful votes
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Everything that I have ordered from this website has been true to its size or has great material. Zaful has many things to pick from such as shoes, makeup, accessories, bathing suits and clothes. I love zaful.

Date of experience: January 23, 2018
Washington
1 review
0 helpful votes
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This clothing company is one of the best online clothing companies out there. They respond to your questions in a very timely matter and they genuinely care for their customers. They have plenty of amazing clothing options. Ive bought a bikini from them and the quality was similar to Victoria Secret. Hands down an amazing online clothing store.

Date of experience: January 23, 2018
Latvia
1 review
0 helpful votes
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Great things at Zaful
January 25, 2018

I defiantly recommend you to shop at Zaful. Clothes there are beautiful, good quality and looks just like in the picture. I'm very happy about my order, it came quickly and there were not any mistakes about shipping or ordering, all was fine. Prices are very friendly too, so I think that is very good deal to get a very good quality clothes for little price.
I definitely will buy something else form zaful and recommend you too, you will be happy about your order.

Date of experience: January 23, 2018
GB
1 review
0 helpful votes
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I was very nervous to try Zaful, as a lot of online cheap websites do not offer good quality products or have rude staff. However, I was pleasantly surprised by my experience with Zaful. It has very affordable prices and each product I have ordered I have been very satisfied with and is of good quality that I will wear lots. It offers sooo many gorgeous items that I love and have a lot of sales on, so there is always something to buy! And the staff are incredibly friendly and fast to reply online. Definitely recommend.

Date of experience: January 23, 2018
Italy
2 reviews
1 helpful vote
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Scrivo una recensione per far conoscere a tutti la qualita e la convenienza di questo magnifico brand. Ottimi articoli alla moda e adoro i vestitini e two set, come in nessun altro sito shop online. Gli articoli hanno una vestibilita giusta e corretta. E la spedizine arriva solo dopo pochi giorni. Do 5 stelle Amici

Love Zaful

Date of experience: January 23, 2018
Canada
1 review
0 helpful votes
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Shopping experience
January 24, 2018

I've ordered from this site twice now, the orders items come as expected and look like they do on the site. One order did send mismatched sizes of bathing suits, however zaful was prompt to fix the issue and send another bikini of the proper size. I usually order items that have reviews on the site to see what the product looks like on other people. Will be ordering more in the future.

Date of experience: January 23, 2018
North Carolina
1 review
0 helpful votes
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Great Bathing Suits
January 24, 2018

This past May I ordered two bathing suits. At first I was nervous to order them because they are at such a good price and a whole set for that amount seemed very suspicious. I ordered the bathing suits and they came quickly. I was surprised by the quality and immediately loved them. I'm happy I ordered them and it is safe to say I will be making more orders.

Date of experience: January 22, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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