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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
Follow Cameron T.
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Great Experience for me!
February 1, 2018

My experience ordering from Zaful was super positive! I ordered two bikinis and a choker necklace. The order came in about 2 weeks, and I thought that was a normal amount of time to wait for a package. The bikinis were both great quality. One was a little large in top, but other than that I was totally satisfied. Will definitely be ordering from them again!

Date of experience: January 30, 2018
DO
1 review
0 helpful votes
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I have ordered from here twice. Products were just like pictured on the website and arrived with no problem. Quality of products is not great but not bad either. I truly believe in "you get what you pay for". Some items of mine did not last long due to the quality of them. Customer Service is good. They respond fast when e-mailing them.

Date of experience: January 30, 2018
Mexico
1 review
0 helpful votes
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Zaful, Best store ever!
December 2, 2019

I love to shop in Zaful, the quality is awesome! I've order swimwear, dresses, sweaters, pants, skirts, blouses, accesories, really all the merchandise are incredible! The shipping is very fast and cheap.

Date of experience: January 29, 2018
RU
5 reviews
0 helpful votes
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Good afternoon! This was my first acquaintance with the store. On zaful.com I bought a Temperature Sensor Mini Digital LCD Thermometer Hygrometer. I was pleasantly surprised by the price of this product. The store offered a very good discount. Delivery was about a month in Russia, this is a good indicator of speed. Packaged goods were good, there was a soft protective film. The quality of the goods is excellent, especially given the not high price. The product comes complete with batteries. The fineness of the measurements is not bad, there is practically no difference with a more expensive analogue. Support from the store is very friendly, without any problems solve the issues. In general, I am pleased with the first purchase in this store.

Date of experience: January 29, 2018
Maine
1 review
0 helpful votes
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Clothing as pictured!
January 30, 2018

Bikinis and shirt are as pictured, quality is comparable to most major mall brands (eg american eagle, abercrombie, forever 21). Low prices make it worth while to order things a little outside your comfort zone which is super fun! Reviews are honest and helpful, most agree products match what is listed. Shipping took no longer than any other online retailer and the clothes arrived clean and neatly packaged. There seems to be a myth that clothes from zaful run small - I've never found this to be the case and order my normal size with confidence!

Date of experience: January 29, 2018
Martinique
1 review
0 helpful votes
Follow Meynard A.
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Best swimwear s seller
January 30, 2018

I knew the site ZAFUL last year thanks to youtube, later I wanted to do my own experience because I saw only positive comments on the articles. I was really happy with the products they offer and I received. There is so much diversity in the choices and especially these are quality products that are resistant to washing and are really beautiful to wear. What I liked the most is the "size guide", this guide is really reliable, it allowed me to choose the size of all my clothes and swimwear correctly. In addition, I live in Guadeloupe and I have not encountered any problem of delivery. The delivery time I chose was perfectly respected. This is a site that I will highly recommend to all types of audiences. Their customer service is very attentive to our needs.

Date of experience: January 29, 2018
Canada
1 review
0 helpful votes
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Honest Zaful review
January 30, 2018

With all the suspicion as to whether or not the Zaful website site is legit (for the fact that you can literally get anything for under 20$), I have formed my own opinion after making numerous purchases. With having over 10 bikinis and a few accessories, I acknowledge that the on-site reviews are quite important in regards of the sizing and fit. This being said, all my bikinis have been true to size... Not to mention VERY cute and on trend! For the price, you could absolutely not go wrong. I will continue to shop on this site for sure.

Date of experience: January 29, 2018
Florida
1 review
0 helpful votes
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Affordable great items!
January 30, 2018

Zaful offers a variety of trendy items for a very affordable price. Bathing suits that are typically over $80 are only $12 on Zaful. They not only have great clothing, but their customer service is also amazing. The only time I had an issue with an item because it was too big on me, which is normal for online orders, they were able to refund me my money without me even asking for it. I definitely recommend Zaful!

Date of experience: January 29, 2018
Colorado
1 review
0 helpful votes
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Absolutely Love Zaful!
January 30, 2018

First and foremost, this review was not forced and i am not being paid to post, this is a GENUINE review and i want to leave my honest thoughts about Zaful. Most of my purchases on Zaful have been of swimwear so i will start there. The variety of swimsuits available is incredible, there are sooo many styles to choose from and i guarantee you there will be at least a couple of pieces that you will totally fall in love with. My favorite part about buying swimsuits here is that they are sold in sets, so for bikinis you dont have to buy the top and bottom separate like in most of the other websites, they come together. The material of the swimsuits is very good, it does not become transparent when wet. For clothing, the options are endless and so cute! Ive noticed for clothing the material does vary but is usually pretty good. I have never received any of my packages harmed, the items are usually come in a basic shipping box AND Zafuls own protective zip bag. Customer service is amazing! They respond so fast and are so kind, if for some reason you are unhappy with your purchase they will try their all to satisfy you. They are always making sure you are happy with your product. 10/10 recommend, prices and quality is amazing! The only issue i have with zaful is that shipping does that forever but thats all honestly.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Dimana E.
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I have ordered two items on the 16th of January. Surprisingly enough I got sent an email that they have been shipped out SEPARATELY. The shipping companies tracking does not work I have not had a single update since ordering and it keeps saying there's a "delay and your package will be with us soon". So I wrote one of those tickets and they just told me its holiday season and to wait patiently. The shipping time keeps changing wherever you look for it - first it says 8-15 days then on their FAQ it says 8-20 and on the ticket, they told me it's up to 25 working days due to "holiday season". The automated answer also started with immediately telling me I am unable to cancel my order even though I never mentioned cancelling in my ticket just info on the tracking as no website provides me with any. Incredibly disappointed and would not recommend because of the horrible customer service. I haven't seen the products yet and even if their great quality I would not be ordering from this website again. By far the worst online shopping experience I have had.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Dimana,
We are sorry to hear that you haven't received your order yet.

Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Kaitlin S.
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Ordered a couple bathing suits on this site.
One of them was defective, so i emailed the customer service team and they were very pleasant and helpful and sent me a replacement suit, however the suit i was sent was different from the one i originally ordered.
Overall good experience, will likely order from there again

Date of experience: January 29, 2018
District of Columbia
1 review
0 helpful votes
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Although shipping is a little slow, I think the quality of the products is excellent for the price you pay. I will definitely shop with them again.

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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I have ordered from zaful and have nothing but good things to say. The reviews on the website are very helpful so you can see exactly what you are buying. They help to compare sizing and different designs. My order came in a timely manner and I was able to track it fairly well. The quality of the products were great and the customer service was friendly.

Date of experience: January 29, 2018
Saint Lucia
1 review
0 helpful votes
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I have bought several products from zaful and I fully recommend this site. The quality of the clothes are amazing, the prices are reasonable and the customer service is awesome.

Date of experience: January 29, 2018
Panama
1 review
0 helpful votes
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Excellent!
January 30, 2018

I really loved the bathing suits I got, the size were as described and fitted perfectly on me. The material was so soft, made of good quality. Was shipped on time, the only thing is that the packages were sent separately instead of a whole one.

Date of experience: January 29, 2018
Maryland
1 review
0 helpful votes
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I have been ordering from Zaful since January 2017 and love their stuff. You really can't find these cute & simple clothes for these prices anywhere else. Most my purchases are swimsuits and tops which are great because bikinis are always going in and out of style and no one wants to spend $100's of dollars on bikinis that you're only going to wear for one summer. (January 29,2017)

Date of experience: January 29, 2018
Sweden
1 review
0 helpful votes
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Poor quality
February 1, 2018

I ordered a lingerie set from them. It took 40 days for it to reach me in Northern Europe. The quality is horrendous. It's made of polyester and contains no elastic, so it doesn't stretch at all. Feels like harsh, hard, literal plastic. Unwearable.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Charlie,
We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you for your understanding and support.
Best Regards
Zaful Customer Service

Kentucky
1 review
1 helpful vote
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BEST DEAL BEST SHOP!
January 30, 2018

I am obsessed with awful. There has been a lot of talk about the quality not being good or sizing being off, but I have never had a problem and I have ordered 5+ times and received 15+ items. They always reply to my messages extremely fast and truly care about making their customers happy. I recommend awful 100%! You are missing out if you don't buy from them!

Date of experience: January 29, 2018
Michigan
1 review
1 helpful vote
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I needed some new bathing suits for my upcoming vacation and found this website. Bought 10 bathing suits and loved them all. They are so affordable and great quality that i will continue to buy more clothing from this website. Ive recommended Zaful to several of my friends and they are addicted like i am. They have great customer service and thats very important to me. More places need to be like Zaful! - Tiffany 1/10/18

Date of experience: January 29, 2018
New York
1 review
1 helpful vote
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When I first ordered from Zaful I didnt know what to expect, but I loved what I got. I had ordered a few things, 4 tops, 1 skirt, and 4 bathing suits. Everything was great quality and looked exactly like the picture. Everything fit perfectly too. For the price you pay, the quality is definitely better than expected. Ill be placing more orders in the future.

Date of experience: January 29, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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