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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Illinois
1 review
0 helpful votes
Follow Carrie M.
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I seriously LOVE every item I received! I ordered 3 tops and 1 dress; they all came individually wrapped and exactly as pictured. I paid attention to the other reviews and sizing instructions, instead of just ordering my usual sizes, which was a great decision overall! The quality exceeded my expectations. Zaful is my go-to for online shopping for summer dresses and crop-tops. I will definitely be ordering from Zaful again!

Date of experience: February 1, 2018
Ukraine
1 review
0 helpful votes
Follow Rina V.
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My friend Marisha shared with me a Zaful link during the Halloween sale. She said: "Go, check out the online shop, they have free delivery now". And so I did.
I appreciate the whole idea of Z-points, Holiday sales and coupons. The clothes are nice, bright-coloured, comfy and soft.
I am absolute sweater-lover, so Zaful - is the place I want to shop a new items over and over again!

I like delivery service, Items I ordered had a neutral smell and I also like the package bags I keep them in case of traveling somewhere and keep clothes in there.

I have never shopped online before. And Zaful.com helped me to love online shopping.

Date of experience: February 1, 2018
Australia
1 review
0 helpful votes
Follow Margot R.
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I have made a few orders from Zaful recently and couldnt be happier with the products Ive received. The articles of clothing came within the expected time, were true to size and colouring for the most part, and were of a great quality for such an affordable price. The website itself is easy to navigate and has a huge range of items to choose from. Whilst sceptical at first of such low prices, Zaful has proven themselves a worthy competitor to not only online brands but stores too.

Date of experience: February 1, 2018
Italy
1 review
0 helpful votes
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Love these Bikini
February 2, 2018

The products of the order made were sent separately, all within the expected delivery times. The first after 20 days, the second after 30 days and the third after about 35, so I'm a bit long but I think this is due to the fact that they had to ship to Italy. They were all perfectly sealed and packed. I bought 5 bikinis and both the quality of the fabric and the stitching seem to me excellent compared to the price they have. As for the sizes I had problems with only one of them, but I think it was my mistake because I have not looked at the references of the measures on the site. For the rest I love these costumes because they are very original and well made.

Date of experience: February 1, 2018
Florida
1 review
0 helpful votes
Follow Sammee M.
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If you're looking for cute, cheap and good quality, you found the right place. I currently own 3 swimsuits from Zaful and can say nothing but great things about all of them. The most expensive suit I purchased was $19.99. Yes, that's right. For the ENTIRE suit, top and bottoms. To me, that's mind-blowing because you can't even buy a top or bottom for that price at most places. What about quality? Honestly, a lot better than expected. Because it was cheap, I expected pretty low quality material. But that wasn't the case! The fabric and material is sturdy and have held up so well. They don't look cheap at all and I get loads of compliments from everyone. Sizing runs small so always make sure to order a size up. If you're looking to look cute on a budget (like myself), then you just found what you were looking for.

Date of experience: January 31, 2018
Canada
1 review
0 helpful votes
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Good bikinis
February 2, 2018

I enjoyed the bikinis I received. Got them on time and they fit well, good and thick material. Was able to track my order. Try making orders ahead of holidays or after. It makes sense that things could take awhile to come if they are busy. I've NEVER had a problem with any of my deliveries and if I ever had questions, customer service was quick to reply.

Date of experience: January 31, 2018
GB
1 review
0 helpful votes
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I ordered two bikinis from here and cost me less than £25 for both! They quality was okay and they both fit very well, just check the reviews and size guides before buying. However because i wore the white bikini a lot it started to go green from the chlorine so be careful when washing but im still looking forward to ordering from there again.

Date of experience: January 31, 2018
Canada
1 review
0 helpful votes
Follow Mackenzie M.
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I ordered off of Zaful on January 27th for my upcoming trip February 28th, and I paid for express shipping ($12.99) in hopes it would all get here before then. First of all, only 3 of my items have even shipped yet, and the other 2 are due to ship either Jan 31st or Feb 6. They charged me an extra $30 to get my order through customs and that was not stated anywhere on the website. Very annoyed I was not told this before ordering and if I would have known all my items were not going to ship at once, I would not have ordered from this site.

Date of experience: January 31, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Mackenzie,
We appreciate that you took the to time to write a review.

Sometimes, due to the stock issue, we will send the order into different packages.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
We will do our best to resolve any issues to your satisfaction.
Thank you for your understanding and support.
Best Regards
Zaful Customer Service

New Hampshire
1 review
0 helpful votes
Follow Lexi D.
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Zaful has quickly become one of my favorite websites. So far, everything I have purchased from them has been great quality and fit.
With everything that say's 'one size', I feel like you have to be skeptical, but even still the quality of the clothes I have received is higher than some of the clothing I own from AE and other stores at the mall. Not to mention their point system is actually pretty good.
I just received the last of my most recent order from them-which if you're expecting something to come in in a standard week you need to be patient with this website-trust me it is so worth it! My sunglasses were well packaged, the bathing suit fit perfectly (although it sounds like with all of their swim wear you need to size up from your regular size), and the sweater was true to color, soft, and again durable. You can't beat their prices or quality. An order that would have cost me over $100 USD but cost my around $30 USD-you cant beat that, and it is well worth the wait.
Ive gotten numerous compliments on the things Ive purchased from Zaful and have been telling everyone about how worth it is is to try it- my MOM even wants me to get her stuff the next time I order. Im obviously very happy with my experience, and have yet to have a bad one.

Date of experience: January 31, 2018
Italy
1 review
0 helpful votes
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Excellent quality
February 1, 2018

I found this site turning on the internet, so I decided to try to buy a little something so I made an order with a little something. I must say that I was pleasantly surprised: fast and traceable shipping. The products are the same as seen in photos, the quality is really good, can compete with the quality of other brands. So I think I will buy again on this site, so I suggest you to recommend it.

Date of experience: January 31, 2018
Argentina
1 review
0 helpful votes
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I love ZAFUL!
February 1, 2018

I love the Zaful platform because, unlike other sites, the quality of its products is very high. I was surprised at an economic price for excellent garments. I have already made purchases in other websites and had decided to stop doing this type of shopping for bad experiences, but in Zaful everything was different. I also want to mention the attention and support given by the company responding briefly to the concerns I had as a client.

Date of experience: January 30, 2018
Florida
1 review
0 helpful votes
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The price and the quality is unbeatable! I thought the phrase "too good to be true" was going to apply, but I was dead wrong. I ordered two dresses I get compliments every time I wear them. The dresses were true to size and turned out exactly like the picture. I will definitely purchase more in the future and recommend this site to my friends! :)

Date of experience: January 30, 2018
Canada
1 review
2 helpful votes
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SCAM
February 6, 2018

I basically got scammed 100$. I usually wear size medium but was recommended to order a size larger which I did and even then, the shirts wouldn't even fit my 12 year old brother. I sent a detailed message to customer support asking how to proceed to exchange the items or get reimbursed and they completely ignored it. The response they gave me had nothing to do with my question. I ended up shipping everything back and they later explained they couldn't exchange the items of pay me back after the items were already shipped. After multiple emails they finally tell me they would reimburse 20$ out of the 100$ I originally purchased from them. I still haven't received the 20$. AVOID Zaful, they will scam you.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 30, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Philippe,
Thank you for notifying us of your complaint.

We are NOT a con. We really do not need to risk our reputation over a single order.
Nevertheless, we respect your opinion.
It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We regret that the products did not meet your expectation.
Please check our ZAFUL warranty policy here: http://www.zaful.com/returns/
All returns must first be approved by our customer service team.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Thank you for your understanding.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Great Website
February 1, 2018

The overall service of Zaful was great, although the shipping took a little while, it was expected and understandable. I loved the packaging that Zaful provides, and the products themselves are great quality, the products definitely exceeded my expectations. Especially for the price, Zaful's products are definitely worth it.

Date of experience: January 30, 2018
Poland
1 review
0 helpful votes
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Zaful is great company
February 1, 2018

Zaful is a great company. Their projections are always original and unique. I love the quality of their clothes and the heart they put in their work. They always approach the client professionally, parcels always arrive well packaged and at the right time. Therefore, I would like to share my experiences with others. I love Zaful for the fact that their clothes are always sophisticated and unique and they have exactly what other shops lack. I think that everyone will find something there, and stay with them for longer.

Date of experience: January 30, 2018
Tennessee
2 reviews
5 helpful votes
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Do not waste your money
February 6, 2018

I ordered and then read reviews on how terrible their customer service and product is then the same day I wanted to cancelled and got ignored. A few days later... ofcourse they said they couldnt cancel. The bathing suit I received were fairly cheap and had no hygiene covers which Ive never seen before not sure if they're used or the company is just not hygienic but you are better off purchasing from a store! Also you get hit with a $40 duty on top of whatever you purchased. Now they are fully ignoring my concerns and their stuff is garbage :)

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 30, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,
We apologize for this situation.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you for your support.
Best Regards
Zaful Customer Service

Ava K.
Illinois
1 review
0 helpful votes
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I loved all of my swimsuits and they fit perfectly! My friends also love my swim suits and are always asking me where I got them from! I would recommend this website to all of them!

Date of experience: January 30, 2018
Canada
1 review
0 helpful votes
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Loved my one piece!
February 1, 2018

Was looking for a swimsuit like Tilda Swinton's from 'A Bigger Splash' but obviously didn't want to pay Dior prices. Ordered a black backless one piece called the Monokini High Cut that I love! People keep asking me where I got it from. Great value for a trendy suit! Appreciated that I could track the shipping progress so I didn't get nervous while I waited. Will definitely order from them again, especially for trends.

Date of experience: January 30, 2018
Portugal
1 review
1 helpful vote
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Excellent site
February 1, 2018

I love this site, the products are of excellent quality and faithful to the images, I am from portugal and until now I have no complaints about zaful.
I strongly advise to buy through this site, I have had an excellent experience, with nothing to complain about.
The products are different and of excellent quality.
My assessment regarding zaful is totally positive!
Thank you, Filipa.

Date of experience: January 30, 2018
California
1 review
0 helpful votes
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Love It
February 1, 2018

I first noticed Zaful ads popping up on my Instagram feed and I had to have some of their swimwear. Since my first purchase, I've collected 7 bikinis that I'm completely in love with. The shipping was standard with they time advertised on the website and the packages when they arrived were in great quality! The swimsuits matched the images advertised online and looked even better on. Definitely will be ordering again soon!

Date of experience: January 30, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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