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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I seriously LOVE every item I received! I ordered 3 tops and 1 dress; they all came individually wrapped and exactly as pictured. I paid attention to the other reviews and sizing instructions, instead of just ordering my usual sizes, which was a great decision overall! The quality exceeded my expectations. Zaful is my go-to for online shopping for summer dresses and crop-tops. I will definitely be ordering from Zaful again!
My friend Marisha shared with me a Zaful link during the Halloween sale. She said: "Go, check out the online shop, they have free delivery now". And so I did.
I appreciate the whole idea of Z-points, Holiday sales and coupons. The clothes are nice, bright-coloured, comfy and soft.
I am absolute sweater-lover, so Zaful - is the place I want to shop a new items over and over again!
I like delivery service, Items I ordered had a neutral smell and I also like the package bags I keep them in case of traveling somewhere and keep clothes in there.
I have never shopped online before. And Zaful.com helped me to love online shopping.
I have made a few orders from Zaful recently and couldnt be happier with the products Ive received. The articles of clothing came within the expected time, were true to size and colouring for the most part, and were of a great quality for such an affordable price. The website itself is easy to navigate and has a huge range of items to choose from. Whilst sceptical at first of such low prices, Zaful has proven themselves a worthy competitor to not only online brands but stores too.
The products of the order made were sent separately, all within the expected delivery times. The first after 20 days, the second after 30 days and the third after about 35, so I'm a bit long but I think this is due to the fact that they had to ship to Italy. They were all perfectly sealed and packed. I bought 5 bikinis and both the quality of the fabric and the stitching seem to me excellent compared to the price they have. As for the sizes I had problems with only one of them, but I think it was my mistake because I have not looked at the references of the measures on the site. For the rest I love these costumes because they are very original and well made.
If you're looking for cute, cheap and good quality, you found the right place. I currently own 3 swimsuits from Zaful and can say nothing but great things about all of them. The most expensive suit I purchased was $19.99. Yes, that's right. For the ENTIRE suit, top and bottoms. To me, that's mind-blowing because you can't even buy a top or bottom for that price at most places. What about quality? Honestly, a lot better than expected. Because it was cheap, I expected pretty low quality material. But that wasn't the case! The fabric and material is sturdy and have held up so well. They don't look cheap at all and I get loads of compliments from everyone. Sizing runs small so always make sure to order a size up. If you're looking to look cute on a budget (like myself), then you just found what you were looking for.
I enjoyed the bikinis I received. Got them on time and they fit well, good and thick material. Was able to track my order. Try making orders ahead of holidays or after. It makes sense that things could take awhile to come if they are busy. I've NEVER had a problem with any of my deliveries and if I ever had questions, customer service was quick to reply.
I ordered two bikinis from here and cost me less than £25 for both! They quality was okay and they both fit very well, just check the reviews and size guides before buying. However because i wore the white bikini a lot it started to go green from the chlorine so be careful when washing but im still looking forward to ordering from there again.
I ordered off of Zaful on January 27th for my upcoming trip February 28th, and I paid for express shipping ($12.99) in hopes it would all get here before then. First of all, only 3 of my items have even shipped yet, and the other 2 are due to ship either Jan 31st or Feb 6. They charged me an extra $30 to get my order through customs and that was not stated anywhere on the website. Very annoyed I was not told this before ordering and if I would have known all my items were not going to ship at once, I would not have ordered from this site.
Zaful has quickly become one of my favorite websites. So far, everything I have purchased from them has been great quality and fit.
With everything that say's 'one size', I feel like you have to be skeptical, but even still the quality of the clothes I have received is higher than some of the clothing I own from AE and other stores at the mall. Not to mention their point system is actually pretty good.
I just received the last of my most recent order from them-which if you're expecting something to come in in a standard week you need to be patient with this website-trust me it is so worth it! My sunglasses were well packaged, the bathing suit fit perfectly (although it sounds like with all of their swim wear you need to size up from your regular size), and the sweater was true to color, soft, and again durable. You can't beat their prices or quality. An order that would have cost me over $100 USD but cost my around $30 USD-you cant beat that, and it is well worth the wait.
Ive gotten numerous compliments on the things Ive purchased from Zaful and have been telling everyone about how worth it is is to try it- my MOM even wants me to get her stuff the next time I order. Im obviously very happy with my experience, and have yet to have a bad one.
I found this site turning on the internet, so I decided to try to buy a little something so I made an order with a little something. I must say that I was pleasantly surprised: fast and traceable shipping. The products are the same as seen in photos, the quality is really good, can compete with the quality of other brands. So I think I will buy again on this site, so I suggest you to recommend it.
I love the Zaful platform because, unlike other sites, the quality of its products is very high. I was surprised at an economic price for excellent garments. I have already made purchases in other websites and had decided to stop doing this type of shopping for bad experiences, but in Zaful everything was different. I also want to mention the attention and support given by the company responding briefly to the concerns I had as a client.
The price and the quality is unbeatable! I thought the phrase "too good to be true" was going to apply, but I was dead wrong. I ordered two dresses I get compliments every time I wear them. The dresses were true to size and turned out exactly like the picture. I will definitely purchase more in the future and recommend this site to my friends! :)
I basically got scammed 100$. I usually wear size medium but was recommended to order a size larger which I did and even then, the shirts wouldn't even fit my 12 year old brother. I sent a detailed message to customer support asking how to proceed to exchange the items or get reimbursed and they completely ignored it. The response they gave me had nothing to do with my question. I ended up shipping everything back and they later explained they couldn't exchange the items of pay me back after the items were already shipped. After multiple emails they finally tell me they would reimburse 20$ out of the 100$ I originally purchased from them. I still haven't received the 20$. AVOID Zaful, they will scam you.
Dear Philippe,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order.
Nevertheless, we respect your opinion.
It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We regret that the products did not meet your expectation.
Please check our ZAFUL warranty policy here: http://www.zaful.com/returns/
All returns must first be approved by our customer service team.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you for your understanding.
Best Regards
Zaful Customer Service
The overall service of Zaful was great, although the shipping took a little while, it was expected and understandable. I loved the packaging that Zaful provides, and the products themselves are great quality, the products definitely exceeded my expectations. Especially for the price, Zaful's products are definitely worth it.
Zaful is a great company. Their projections are always original and unique. I love the quality of their clothes and the heart they put in their work. They always approach the client professionally, parcels always arrive well packaged and at the right time. Therefore, I would like to share my experiences with others. I love Zaful for the fact that their clothes are always sophisticated and unique and they have exactly what other shops lack. I think that everyone will find something there, and stay with them for longer.
I ordered and then read reviews on how terrible their customer service and product is then the same day I wanted to cancelled and got ignored. A few days later... ofcourse they said they couldnt cancel. The bathing suit I received were fairly cheap and had no hygiene covers which Ive never seen before not sure if they're used or the company is just not hygienic but you are better off purchasing from a store! Also you get hit with a $40 duty on top of whatever you purchased. Now they are fully ignoring my concerns and their stuff is garbage :)
Dear Customer,
We apologize for this situation.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you for your support.
Best Regards
Zaful Customer Service
I loved all of my swimsuits and they fit perfectly! My friends also love my swim suits and are always asking me where I got them from! I would recommend this website to all of them!
Was looking for a swimsuit like Tilda Swinton's from 'A Bigger Splash' but obviously didn't want to pay Dior prices. Ordered a black backless one piece called the Monokini High Cut that I love! People keep asking me where I got it from. Great value for a trendy suit! Appreciated that I could track the shipping progress so I didn't get nervous while I waited. Will definitely order from them again, especially for trends.
I love this site, the products are of excellent quality and faithful to the images, I am from portugal and until now I have no complaints about zaful.
I strongly advise to buy through this site, I have had an excellent experience, with nothing to complain about.
The products are different and of excellent quality.
My assessment regarding zaful is totally positive!
Thank you, Filipa.
I first noticed Zaful ads popping up on my Instagram feed and I had to have some of their swimwear. Since my first purchase, I've collected 7 bikinis that I'm completely in love with. The shipping was standard with they time advertised on the website and the packages when they arrived were in great quality! The swimsuits matched the images advertised online and looked even better on. Definitely will be ordering again soon!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Mackenzie,
We appreciate that you took the to time to write a review.
Sometimes, due to the stock issue, we will send the order into different packages.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
We will do our best to resolve any issues to your satisfaction.
Thank you for your understanding and support.
Best Regards
Zaful Customer Service