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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
0 helpful votes
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I was a little skeptical about ordering from zaful for the first time, especially with how low the prices are! I was extremely happy with the swim suit I ordered! It is very cute, looked exactly like the image and fit true to size! It's a good quality swim suit and has become my favourite go to! Would definitely recommend! Zaful has such a wide selection, definitely where I'll be buying my swim suits from now on!

W842qx57

Date of experience: February 2, 2018
Australia
1 review
0 helpful votes
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Good for the price.
February 5, 2018

I ordered a play suit off of this company a few months ago for an event. I payed express shipping and was told that it would arrive within 2 weeks (I live in Australia). The last day that it would possibly come was the day of the event. The item arrived a week after it was supposed to and i had to find a new outfit. Zaful apologized for the inconvenience and gave me 200 Z-points.The quality of the play suit is okay but looks better in the photos than real life. It was mostly true to size although would recommend going up a size to be safe.

Date of experience: February 2, 2018
Anna D.
Wisconsin
1 review
0 helpful votes
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Awesome!
February 3, 2018

I really am so satisfied with my zaful order(s). I get so many compliments on all of my suits and the prices are unbeatable. I love how trendy and high quality my items have been. Im really excited to keep ordering from Zaful, this is where I get all of my swimsuits. They also fit very well and the colors are very vibrant and true to the pictures.

Date of experience: February 2, 2018
New Jersey
1 review
0 helpful votes
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I ordered a few items from Zaful.com a little bit ago. I ordered two t-shirts, a midi skirt, and two one-piece bathing suits, and everything was on great sale! I ordered up in size for the tshirts since I like mine a little looser so I can tie a knot at the bottom if I'd like to. They came and were soooo cute and comfy, they are my new favorites. The one is a little thin but just wear a light bra under it and it is fine; the material is SO soft. The skirt was one size and perfect. I love to pair it with strappy sandals. The bathing suits I sized up on, so I got a medium, since some reviews said they ran a little small. Unfortunately they are both still too small on me, but I am in the process of losing weight so I am hopeful that I'll be able to wear them next summer. I was impressed with everything and will definitely shop from Zaful more often.

Date of experience: February 2, 2018
New Jersey
1 review
1 helpful vote
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Alright for the price
February 5, 2018

I have ordered from Zaful about 3 times over the past 2-3 years. They are fairly cheap for most items, but some items are overpriced for the quality of the product. Customer service is also very quick to respond which is good. Often the items do not look as good as it did on the website. Sometimes the clothes come with threads hanging from the stitches. The sizes are also hard to navigate and clothes run small. Another thing is, shipping always takes long (about 1 month) and Zaful always splits the order into multiple components and ships them at different times (which can be very annoying).

Date of experience: February 2, 2018
Canada
1 review
0 helpful votes
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Total Scam
February 6, 2018

My sister ordered a bathing suit from Zaful and never received it. She tried contacting them but never got a response. This is fraud and is being reported to the RCMP.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 2, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Jordyn,
We apologize for this situation.

We are so sorry for that due to the stock, we sent your order into two packages, the another item is in the second package.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Once again we are sorry for any inconvenience.
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service

Switzerland
1 review
0 helpful votes
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Amazing Bikinis
February 3, 2018

Zaful is a great website! It's nicely laid out and has super nice trendy things for some super good prices. I ordered two bikinis and a shirt. I love the bikini's, they have an amazing selection of them and are all really good quality for the price you pay. Everything I have ordered looks exactly like the photo which is amazing. The top I ordered was very short but I have a rather large chest so it makes sense. I suggest looking at reviews to guide you in sizing and what not. Though standard shipping can take around a month so if you want something from there for a specific time I suggest ordering it at least a month in advance. Personally, I don't mind waiting. I would suggest also paying with a card that already has a third party security or they ask you to send a photo of your card which seems dodgy though they have a reason, but I would use an already secure card to avoid it. When I asked about my order as well they answered rather quickly and were helpful. I would totally recommend the bikini's, I haven't tried enough of the actual clothes to say anything about that but the bikinis are amazing. I can't wait to order more bikinis and try more of their clothes in the future :)

Date of experience: February 2, 2018
Jennifer S.
Canada
1 review
0 helpful votes
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I ordered a few bathing suits and they came super quick to Canada and were all of very good quality. They look exactly like the photos and the colours and patterns are very cute. I contacted them for assistance on sizes and they responded super quickly. The sizing is a little bit small but the reviews are usually accurate with photos to let you know to size up or down.

Date of experience: February 2, 2018
Morocco
4 reviews
1 helpful vote
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Shopping from Zaful
February 3, 2018

I will talk about one of the best website is zaful, on zaful you will find best products for men & women with good price and better offers, and they have good service.

Date of experience: February 2, 2018
Canada
1 review
0 helpful votes
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Highly recommend!
February 3, 2018

I loved Zaful! At first I was iffy on making a purchase because I saw very mixed reviews online but I decided to give it a shot and Im so glad I did! My order came within 2 weeks and I was expecting at least one flaw but there were none! The quality was amazing for its price and I will definitely be ordering from them again! A bunch of my friends have even made orders on Zaful after and loved it as well!

Date of experience: February 1, 2018
North Carolina
1 review
0 helpful votes
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I LOVE ZAFUL!
February 3, 2018

I first noticed Zaful ads popping up on my Facebook and i loved everything I was seeing. I looked up reviews for the site and was reluctant to buy from them after I saw so many bad ones. However, I decided to give Zaful a try and I am so happy that I did. I ordered a swimsuit, lingerie set, sunglasses, and a ring. It took about two weeks for my order to arrive with regular shipping and no insurance. I received my order in 3 different packages and they were all packaged safe. I was very pleased with the great quality of everything with it being such a cheap price! If you measure yourself and read the size chart your order should fit because their size chart was 100% accurate for me and everything was exactly as pictured online. VERY HAPPY. Also, customer service was super helpful, always responding in 24 hours and always able to resolve my question/concern. I have noting but good things to say about Zaful and highly recommend that you shop with them for really good deals on super cute fashion. I know I'll be buying from Zaful.com again in the near future! I am not being paid to write this review.

Date of experience: February 1, 2018
Oregon
1 review
0 helpful votes
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I like zaful because it has great variety of things that you can get. I've ordered clothes from there a lot and I know theres also shoes and electronics for sale. They have great cheap bathing suits. The one downside of this site is the shipping time, it can sometimes take up to one month to get your order. Shipping is free though and the customer service is really good.

Date of experience: February 1, 2018
Canada
1 review
0 helpful votes
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Zaful is my favorite online site when looking for trendy/affordable pieces! I have ordered on multiple occasions, and everything I have receive so far has been exactly what I was expecting. I placed my order on Nov 17th, and it was shipped out less than three days later. Im very impressed with the quality of all the pieces I received. In my experience, Zaful is way better than so many of the other online stores, that now I always look through their app first when searching for that item seen on instagram!

Date of experience: February 1, 2018
Indiana
1 review
0 helpful votes
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NOT PLEASED
February 6, 2018

I was not pleased with our order. Both men's sweatshirts we received were too small. We tried to understand the sizing chart ahead of time but it was very complicated and did not appear accurate. I tried to send a question about this and received an auto reply back. Also, I placed this order 11/27/17 and we got part of the order within a couple of weeks but the majority of it didn't come until way after Christmas. I was not able to reach anyone by phone. I sent another email about it being late and received an auto reply that it was still within the time frame allowed for deliveries. I really thought we'd lost our money and had written it off as lost until we finally received the delivery in January. Today I received an email from them to review my experience, so I tried by following the link they sent. Even this is complicated and will not let me submit it. Every time I try it says, "question is does not belong you", which makes no sense in the English language. I finally tried the "close and review" button at the bottom of the link and it sent me to a review page, but it won't accept my rating. It keeps popping up as "failed to score". Not pleased.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Miriam,
Thank you for notifying us of your complaint.

Sometimes, due to the stock issue, we will send the order into different packages.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/

For the review issue, we have feedbacked this issue to our related colleague and we will resolve the issue as soon as possible.
We have messaged you regarding your issue.
Could you please kindly login to your account and reply to us there?

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Ohio
1 review
0 helpful votes
Follow Somtochukwu h.
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Hi, my name is Soso and I just want to let you know about one of the best shopping websites I have had the chance to order from. Zaful is a clothing website thats has modern and cheek trendy outfits. Their outfits are true to size and are so beautiful and unique. Their customer service is superb and I highly recommend this for anyone to shop from.

Date of experience: February 1, 2018
New York
1 review
0 helpful votes
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Great!
February 3, 2018

I ordered two bikinis recently off zaful. I have ordered them before and have always liked my suits, but this time they really exceed my expectations. The suits are amazing quality and are both beautiful. I will definitely be ordering from them again, can't wait. I am super excited to wear my suits this summer! Sizing was very true to size and accurate

Date of experience: February 1, 2018
GB
1 review
0 helpful votes
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The items on Zaful are incredible and the items I have bought from them have become some of my favorite items. That said, it is an online store so when things don't go well, it's difficult if not impossible to return items. The customer service is good and they try to ensure you are satisfied but it has always been difficult to have to pay to ship it back to them if it isn't good, but they are good about giving "points" for this. It does take a lot of time to ship so you must order about a month in advance to ensure you get it on time!

Date of experience: February 1, 2018
Canada
1 review
0 helpful votes
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Not too Shabby
February 3, 2018

I ordered 3 bathing suits for $53 $USD (which is a great piece for 3 bathing suits!). It took about a little over a month to receive half of my my order. One came completely separate 2 months after I ordered. However, I only truly like 1/3 of the bathing suits I ordered (which is fine since it is so cheap). I bought two of the same bathing suites in different colours which was a cotton fabric material. The strap broke off as soon as I tried it on since it was not sown on well... but I got it fixed. I wouldn't purchase another bathing suite with a fabric cotton material. Also, the white lining from the inside stuck out. These suits were not well made...

The third bathing suit was the normal bathing suit material. It isnt as cheaply made as the two other ones and no lining sticks out.

If you order from this site... make sure it's not something you need right away... it will take a month or more to actually receive it. Also, make sure you check what kind of material it is.

I also watched some YouTubers try on some of the bathing suits to see what size I would be.

I think I'll try ordering more bathing suits from there in the future.

Date of experience: February 1, 2018
Canada
1 review
3 helpful votes
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Bittersweet
February 3, 2018

My experience was bittersweet for the most part. I fell in love with the bikinis that I had ordered and waited about a month for them to come. When they arrived, I was super excited as it was mid summer and I couldn't wait to use them. Unfortunately, only about half of them fit. Either the top fit or the bottoms fit and not one suit fit perfect. This was my mistake as I had sized up but apparently should have sized up again. This has not ruined my future with Zaful as I believe the swimsuits were great quality for the price and I will definitely be trying an order again!

Date of experience: February 1, 2018
Canada
1 review
0 helpful votes
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Amazing
February 3, 2018

Recently I ordered 2 bikinis on zaful. Best decision Ive made. For the price, they are incredible. I am so impressed! The quality is outstanding! It is exactly like how it is presented online. The coloring is perfect, and completely spot on. It also came really quick, within about 6 business days. Incredible service. 100% would shop again and recommend to everyone

Date of experience: February 1, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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