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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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France
1 review
1 helpful vote
Follow Raphaelle B.
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I was extremely happy with my experience on Zaful. The shipping was very quick and the quality of the product I received was mind-blowing for the low price. The indications for sizing on the website are very accurate and helpful, which is a bonus. Only positivity from this purchase, I will definitely get back to this company in the future that is for sure...

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Amazing products
February 8, 2018

The Quality is great, all items I have ordered are fashionable and fit great!
The prices are so affordable.
The support team may I mention are also amazing as they are quick to respond and help you with any issues you may have.

Date of experience: February 4, 2018
Canada
1 review
0 helpful votes
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Great
February 8, 2018

Im actually really surprised that Zaful has that amazing quality of products, I ordered 4 swimwear And I have to say quality of material and also the sewing, My expectation (because of the price) was very low, but Zaful exceeded the expectations. Ive got a swimwear for more than $200 and I cant find the difference. I hope I will get some nice and trendy swimwear for some pictures and then I will change for something better, but I dont have to, this ones are really great. Cant wait to wear them on my upcoming vacation!

Date of experience: February 3, 2018
Michigan
1 review
0 helpful votes
Follow Megan P.
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I've ordered from Zaful a few times now and absolutely love it! The quality is great for such low prices. The bathing suits, from my experience are true to size. You should definitely take your measurements before selecting a size to be safe! The delivery usually takes 3-4 weeks so if you're not in a hurry to receive your items I would 100% recommend this website!

Date of experience: February 3, 2018
Ohio
1 review
0 helpful votes
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Love Zaful!
February 5, 2018

Zaful is my go to online store for all of my clothing, jewelry, accessories, and more! I order all my bikinis and swimsuits from Zaful because they are so high quality but also affordable! They are always putting new clothing on the website so you always get the latest trends, and there are always discounts and sales going on so you get a good deal. This is my real objective experience and I am not being paid to write this review.

Date of experience: February 3, 2018
Pennsylvania
1 review
0 helpful votes
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Ordered Dec 6... just received Feb 3. Shockingly poor quality. Still missing items. The items looked SO different from the pictures that it was difficult to even identify them. The box in which the items arrived has clearly been to hell and back. Every attempt to cancel the order was ignored. Easily the worst company I've ever dealt with. Deeply saddened by the amount of money they scammed me out of. And once you receive the items, there are no full refunds. I can't decide if Zaful is incompetent or brilliantly evil.

Date of experience: February 3, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Nathan,
Thank you for raising this issue.

Sometimes, due to the stock issue, we will send the order into different packages.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
We are sorry that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We regret that the products did not meet your expectation.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We have messaged you regarding your issue.
Could you please kindly login to your account and reply to us there?

Thank you very much for your collaboration.
Best Regards
Zaful Customer Service

Wisconsin
1 review
0 helpful votes
Follow Heather Z.
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Awful customer service
February 7, 2018

I haven't even received my order yet, but so far this is THE WORST customer service I have ever encountered. I Placed my order 3 weeks ago and one piece of my order did not ship. So I asked THEM why, and they tell me it's on back order for 2 months but I could exchange. I choose a cheaper item and the next day they bill me for it.
I have chatted with them multiple times and the customer service team has argued with me telling me repeatedly I am wrong and that what shows on their site isn't always guaranteed to be correct.

I am beyond disgusted with how they treated me, if I could rate them -10 I would.
Regardless of how cheap and cute their clothes are, which I haven't even received yet.

Needless to say I WILL NEVER order from them again.

Date of experience: February 3, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Heather,
We appreciate that you took the to time to write a review.

Sometimes, due to the stock issue, we will send out the stocked items first.
Then we will contact the customer to exchange the out of the item for another item or cancel the item.
If there is any price difference we will either refund it back to you or send you an invoice to cover the difference.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Once again we are sorry for any inconvenience.
Thank you for your understanding.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Tara G.
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Awesome Company
February 5, 2018

I simply love all of the items that I got from zaful! They are great quality and so beautiful. I bought several swimsuits, a dress, necklaces, sunglasses, and a hat, all of which I wear regularly and love the feel and quality of. The things that the sell are great quality for the price and I would recommend them to anyone who wants to stay fashionable on a budget!

Date of experience: February 3, 2018
Virginia
1 review
0 helpful votes
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Trusted
February 5, 2018

Zaful offers a wide selection of clothing that beats Forever 21 and Target styles and prices. The sizes have been true. I believed them to run small until I ordered a large and it was too big (I wear a small). Unfortunately, the item was out of stock after that so I gave it to my sister, who loves the dress. All of my items arrived on time and in great condition. I had zero issues with my order from Zaful and will shop there again.

Date of experience: February 3, 2018
Mexico
1 review
0 helpful votes
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Great fashion store
February 5, 2018

I love shopping online, I'm the kind of person who prefers scrolling and to find just the right product, and I found Zaful a really great website to shop clothing and accesories, they have an extense variety of styles, I order some cute chokers, bathing suits and a top, everything came in good condition and in the estimated wait time.

Date of experience: February 3, 2018
Canada
1 review
0 helpful votes
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Would Recommend
February 5, 2018

I ordered 3 bathing suits and I loved every single one that I ordered! 2 of the bathing suits came first and it took about 2 weeks, and the other bathing suit was shipped later and took about 3/4 weeks. Overall they fit perfectly and I would recommend these products to everyone.

Date of experience: February 3, 2018
Bulgaria
1 review
0 helpful votes
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Quite satisfied
February 5, 2018

My package arrived within 2 weeks and I am very happy with it. It's exactly as it's shown on the site and the material and colours are great. Only the zipper was faulty but after that was fixed I get to use the backpack almost everyday!

Date of experience: February 3, 2018
Italy
2 reviews
0 helpful votes
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ADORO ZAFUL
February 5, 2018

Sono sempre più convinta che Zaful è un sito straordinario ha tantissimi capi da poter scegliere con degli ottimi prezzi ci sono capi sia per donna che da uomo ma troviamo anche accessori, scarpe, borse, insomma davvero una vasta gamma di articoli a buon prezzo e molto spesso con prezzi scontati farò sicuramente altri acquisti perchè ormai non ne posso fare almeno.

Date of experience: February 3, 2018
Italy
1 review
0 helpful votes
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A great experience
February 5, 2018

I have often ordered from the zaful online clothing and accessories site and I have to say that the shipping was very fast, the assistance very friendly and they answered immediately. As for the articles taken on the site, the sizes were always right based on what I was asking for and what quality I must say that surprised me, a good quality as clothing. I will continue to buy from the site because I found myself very well.

Date of experience: February 2, 2018
Japan
1 review
0 helpful votes
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Favourite online shop!
February 5, 2018

By far my favourite place to buy bikinis! Such good quality for super cheap. They have reviews on every item which is very helpful. Especially when trying to figure out if the item is "true to size" or not. I love the idea of Z-points and all the continuos sales. The shipping however can take up to 2 months. But other than that, the website layout and everything is great!

Date of experience: February 2, 2018
Thailand
1 review
0 helpful votes
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Helpful customer service
February 5, 2018

I bought a hoodie from their website that looked amazing and unlike most things you can find on the market. It happened to get lost in the mail and so I didn't receive it. But Zaful was incredibly helpful in sorting out my problem once it had arisen. They very happily offered me a redelivery or a full refund. I just asked for the full refund and am awaiting their response

Date of experience: February 2, 2018
Pakistan
1 review
0 helpful votes
Follow Hadeel I.
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There is a lot of misconception on online shopping stores and how they can be deceiving and scammy. I, myself experienced that first hand with various local and international online stores. And at first, I was very hesitant to place an order on Zaful too. But when at last got down to it, I was in awe.
I took the plunge and placed orders for nearly 20 items. From rings to dresses to shoes to bags and socks and shorts... etc. And I honestly have never been more impressed. The items all reached in due time and were all FAULTLESS. The sizing charts and sizes written on the website are true to size, whilst the quality of the material was so soft and high-end.
I've seen so many bad reviews on this site when it has been the only store that has restored my faith in online shopping.
I placed 3 orders that were shipped out in 4 times. Each time the packages took nearly 20 days ( I shipped them to turkey) to arrive but they actually took 5-7 days to be dispatched from the warehouse and reach my country. It is worth mentioning that after that they are NOT Zaful's responsibility. I contacted the customer support as usual as I thought they got lost but they directed me to the shipping couriers website and my tracking ID (these were actually displayed on the My Orders page). I tracked my parcel until it reached to my address and then did the same with the others.
Also, one of the items I booked got sold out and I contacted Customer Care. They asked me to replace the item with another of my choice. I did and they shipped out immediately. I got it a couple of weeks later and its gorgeous.
I read many bad reviews about Zaful but my experience with them was amazing.

Date of experience: February 2, 2018
Canada
1 review
0 helpful votes
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Honestly, I don't have many issues with this website! I've only purchased swim suits from them though so I can't say much on the rest of their clothing. I purchased from the plus section. I knew I had to size up when purchasing just by looking at the size chart but the bottoms fit perfectly. As for the tops, I can't say the same. None of them ever fit properly so if you're busty, be prepared to be falling out here and there. Otherwise, I live in Canada and received my order within 2 weeks (about 10 days to be exact).

Date of experience: February 2, 2018
Texas
1 review
0 helpful votes
Follow Leann D.
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The bathing suits were great quality and fit nicely. The bathing suits were true to size. I loved the items that I purchased. The bathing suits were very flattering and the material was very nice and soft.

Date of experience: February 2, 2018
Colorado
1 review
2 helpful votes
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Trash Shipping
February 7, 2018

I ordered a jacket over 13 days ago and still haven't gotten it. I tried tracking the package and the number they gave me didn't work.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 2, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Elise,
We are sorry to hear that you haven't received your order yet.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

There may be delay between scanning events and the website's updates. The tracking status will take a few days to be updated online by the shipper.

Please offer us your order number or you can email to support@zaful com titled as "complain from sitejabber".
Once we receive the feedback, we will provide you with an effective solution.
Once again we are sorry for any inconvenience.
We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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