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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Spain
2 reviews
0 helpful votes
Follow Anabel M.
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I love this clothes
February 10, 2018

I really like Zaful because of the amount of clothes that there are to choose from. Orders do not take long to get home and are always in good condition.
I like the relation quality-price

Date of experience: February 9, 2018
California
1 review
1 helpful vote
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Zaful bikini are amazing but you may have to go up a SIZE as they do run a little small but for the price you can not beat it, you can get like two to three bikini from zaful for the the price of one somewhere else. Big tip read the reviews before you buy, it's a big help on what size you should get plus there picture of people wearing them so you can see what it would look like on you.

Date of experience: February 8, 2018
California
1 review
0 helpful votes
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Great
February 9, 2018

A great place to buy affordable and trendy clothing, accessories, and bathing suits. I ordered three bathing suits that took around 2.5 weeks to get to me and were great quality. Before I ordered I made sure to read all of the reviews on the product and look at the pictures that other customers posted. Zaful is a great and trustworthy website.

Date of experience: February 8, 2018
West Virginia
1 review
0 helpful votes
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I have bought swim suits from this website twice and I loved everything that I received. Shipping time was a lot quicker than I thought which was awesome! Swim suits fit great. Sizing ran a little small, but after reading comments from other customers saying to size up, it helped to get something that fit me.
I will definitely continue to shop here.

Date of experience: February 8, 2018
California
1 review
0 helpful votes
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Amazing Experience
February 9, 2018

I bought a variety of clothing off of this website and did not have high expectations, but I knew I wanted to try out Zaful for a really long time. I received my clothing in a timely manner which they pre warned how long it would ship and I honestly did not think it took too long at all. Once I received my clothing I was pleasantly surprised and honestly loved every single item I order. Everything was great quality and fit perfectly to size. Once I received my clothes I went on there website and bought more items because I was so happy!

Date of experience: February 8, 2018
New York
1 review
0 helpful votes
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I was originally skeptical when I first came across Zaful because of how cheap everything on their website was. I decided to give it a try anyway and order a few bathing suits (I haven't ordered any other clothing items from there so I am not sure about that) but their bathing suits have all come and were exactly what were pictured on the website. Their shipping does take a bit long so just plan ahead if you're ordering for a specific occasion. Also, I'd recommend reading the reviews on each item because many suggest ordering a size up!
P.S. Two of my friends have also ordered from Zaful and been happy with the items they received

Date of experience: February 8, 2018
Virginia
1 review
0 helpful votes
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Amazing Quality
February 9, 2018

I would love to rate this website a 10/10! I love how cute and up to date with fashion their products are! I love how they fit and how trendy everything is. I would definitely recommend this website to a friend! Thank you Zaful!

Date of experience: February 8, 2018
Tennessee
2 reviews
0 helpful votes
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Great
September 26, 2018

Orders come fast, are good quality, and are at a good price. I always look to Zaful first for key pieces and I can always find cute clothes within my price range. The swimsuits are great and so cute. The clothes always look just like the picture, I highly recommend.

Date of experience: February 8, 2018
Georgia
1 review
0 helpful votes
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Would Recommend Zaful
February 9, 2018

I placed an order with Zaful in November and it took a while for me to receive my purchases. However, they did forewarn me that the shipping would take a while due to the holiday season. When I reached out to customer service, they were VERY nice & responded in a timely fashion. Even though my purchase didn't arrive until January, Zaful's customer support helped my track them & they were great quality products. I personally wouldn't mind shopping at Zaful again and would recommend it to my friends.

Date of experience: February 8, 2018
Illinois
1 review
3 helpful votes
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Bathing suit
February 10, 2018

I ordered a bathing suit on January 8th and its been a month later and I still have not received my bathing suit. I emailed Zaful and they did not get back to me. I just want the bathing suit and thats it but its taking forever and I hate it.

Date of experience: February 7, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Megan,

Thank you for raising this issue.

Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.

Awaiting for your reply.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Definitely recommend!
February 9, 2018

This was my first time ordering from Zaful and I was pleasantly surprised by the good quality products that arrived and the great customer service.
While the shipping is not very quick, the website does tell you to expect your shipment to arrive up to 25 business day after processing, so it is not a surprise. I appreciate them being up front about this. I ordered my items during the holidays, so it took a bit longer, but the situation was handled very well by their customer service representatives.
I ordered two bathings suits and a sweater. Unfortunately, the fabric of the sweater was itchy, but again, the refund was handled without a problem.
As for the bathing suits, I could not be more impressed. They were very inexpensive, extremely cute and fit well! One word of advice - prior to ordering, definitely look at the reviews to decide on sizing. I'm usually an S but I ordered an M for one of the bathing suits and it fits perfectly.
Overall, great experience shopping at Zaful!

Date of experience: February 7, 2018
New York
2 reviews
5 helpful votes
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I order two bathing suits and a teeth whitener off this website, and this actually wasnt my first order. I ordered another bathing a few months ago and loved all of them! Such good quality and looks exactly like the pictures. Make sure you read reviews to determine your size though! Overall, the packages came pretty quick and i loved everything! I will definitely be ordering from zaful again.

Date of experience: February 7, 2018
Texas
1 review
0 helpful votes
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Great!
February 9, 2018

I have had a good experience with Zaful! Items I received were as described. I have had no issues with the company.

Date of experience: February 7, 2018
Canada
1 review
1 helpful vote
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Zaful is my new favourite shopping site, especially for bikinis. They have so many styles and they're all well made, good quality, reliable, true to size, and I will continue to buy all of my bikinis from Zaful from now on! I'm so impressed. My orders came very quickly, within 1-2 weeks, and they had very nice customer service whenever I emailed them with questions.

Date of experience: February 7, 2018
Canada
1 review
0 helpful votes
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Cute affordable close
February 9, 2018

I was kind of hesitant to buy from Zaful because I thought I was going to get some bad quality items because of the ''cheap'' price but I still took the risk. Two weeks later I received my bathing suit and was surprised by the quality of the material and the sizing, even if the straps of one of my bathing suit broke it's ok because it was a two style bathing suit I recommended zaful to my friends and plan to buy more bathing suits!

Date of experience: February 7, 2018
rachel r.
Louisiana
1 review
0 helpful votes
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would use again
February 9, 2018

I have ordered many different bathing suits from Zaful. At times I have been extremely happy with the orders but others have been disappointing. I would like to say most of my experiences have gone very well. Those times I was disappointed Zaful customer service was quick to answer my questions as well as refund me when needed. The sizing is a bit strange so I would always order one size up personally.

Date of experience: February 7, 2018
Argentina
1 review
0 helpful votes
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Excellent service
February 9, 2018

I have bought many items from Argentina, everything came in order: correct size, fast, no problem at all.

Date of experience: February 7, 2018
Tennessee
1 review
0 helpful votes
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Zaful
February 9, 2018

Their swimsuits are good quality for the price, the sizing is completely off though and people always say to get a size up because they are made extremely small. The customer service is extremely friendly and want to solve your issues and really care about your order. Overall they are a good company, just not good with sizing.

Date of experience: February 7, 2018
Peru
1 review
0 helpful votes
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Good clothes
February 9, 2018

I truly recommend this page because the garments are of good quality and the designs are great. I have already placed two orders and I have not had any problems. The fit of the clothing are truly with the size chart. However the shipping is a litte bit slow.

Date of experience: February 7, 2018
Ukraine
1 review
0 helpful votes
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I ordered a very beautiful dress! And its awesome!)
I recommend zaful to you!
The quality is perfect! You can buy all what you want!

Date of experience: February 7, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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