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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Georgia
1 review
1 helpful vote
Follow Taylor B.
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I am more impressed with these bikinis than expected. They are super cute and super in style. The material is very nice and very comfortable. The only reason I did not give the bikinis a 5 star review is because they were a little bit too small and I got the largest size available. I am 5'5,150lbs, 34 DD bra size and i usually wear a m/L in most clothing. For any girls with bigger boobs or a bigger butt, I would recommend sizing up for sure. Other than that, I LOVED the bikinis I chose and I got so many compliments on them!

Date of experience: February 12, 2018
Massachusetts
1 review
1 helpful vote
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I would say zaful is great for bikinis. They are very on trend and the styles are all cute and flattering. In addition this, they are all reasonably priced and great because i can buy multiple without spending all my money. The tops are also very cute and fit well, and customer service is always nice and willing to help.

Date of experience: February 12, 2018
Italy
3 reviews
1 helpful vote
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I order from this site very often. I feel very well. I love their sweaters and their blouses. I also bought jeans and a beautiful coat.
Shipping is fast and payment is very safe.
I recommended it to many of my friends and they were enthusiastic.
Recommended given the low prices and the good quality.

Date of experience: February 12, 2018
Israel
2 reviews
0 helpful votes
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I love this website
February 14, 2018

This website is really good, I bought a couple times, They have useful items in their store, I saw the clothes and WOW, I've nothing to say, I just love this, and the prices are great! The store has a lot of coupons, even for students! Their website and their application are very comfortable. But no mater what, the prices are the best thing in the store.

Date of experience: February 11, 2018
Canada
1 review
0 helpful votes
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Changed my mind
July 12, 2018
Updated review

I did end up getting my package and Zaful was extremely accommodating. I am very happy. If you are having any problems with your order reach out to their customer service or write a review. I had some shipping problems but all issues have been resolved and I love everything I got.

Date of experience: February 11, 2018

Still havent received my package :(
February 6, 2018
Previous review

I ordered almost 2 months ago and still have not received my package. Customer service keeps saying to check the post office but my post office would send me a letter if they had something for me you dont just got to the post office and ask if they have anything for you. Customer service said that my order deadline is up and they would offer a solution but no solution has been offered they just keep telling me to go check my post office. Very disappointed. Im even starting to wonder if I will ever get my clothes.

Date of experience: January 30, 2018
Morocco
1 review
0 helpful votes
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I love this clothes
February 14, 2018

I really like Zaful because of the amount of clothes that there are to choose from.
And their fast delivery time

Date of experience: February 11, 2018
California
1 review
0 helpful votes
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Zaful Purchase
February 14, 2018

Bought 3 cute swimsuits online during the winter months and cant wait to wear them this summer! Been itching to grab new swimmers as Ive been working out a more than ever and Im gaining more confidence to put on a swimsuit. 3 swimsuits for around $30 and the quality is alright. I put on the once piece I purchased and could hear the seams give way as I put it on. Im stoked to wear it, but also cautious as I dont want any nip slips down the road. Overall, good deal for the products.

Date of experience: February 11, 2018
Oregon
1 review
0 helpful votes
Follow Sneha S.
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I ordered from Zaful for the first time after clicking on an Instagram ad, and I honestly had low expectations at first. I've ordered from online clothing "cheap boutiques" before and they've always been OK, but eventually disappoint. ZAFUL WAS DIFFERENT! There are SO many more selections for both men and women, I'm a woman but I'm about to buy some more jackets from the men's section because they're just so good looking. The clothes that I ordered also came fairly quick, in great condition, and the sizes and fitting were all extremely accurate. I also have to mention that the quality did not feel cheap at all, and the material/colors haven't been ruined in the wash either. I have absolutely no complaints and will definitely keep ordering from Zaful in the future!

Date of experience: February 11, 2018
Illinois
1 review
0 helpful votes
Follow Ahleah L.
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I'm really happy with my Zaful experience. I got two amazing swimsuits that I love. I recommend looking at the size chart and sizing up if you're in between sizes. I love the z-points you can get by sharing clothing items on social media or inviting friends, and then use the points to get discounts on your orders. Customer service is also really quick at responding and super helpful.

Date of experience: February 10, 2018
North Dakota
1 review
0 helpful votes
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I have ordered from Zaful a couple times, and aside from the somewhat lengthy arrival time (to be expected since I am in the U. S) I have had no issues whatsoever. The sizes run small, so that is an important thing to note. The customer service representatives respond quickly and each process has been successful. I love the products I have ordered and it is great quality. I will continue to order from Zaful.

Date of experience: February 10, 2018
New York
1 review
0 helpful votes
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Gorgeous bathing suits
February 12, 2018

Zaful's swim suits are very inexpensive, but the designs are simple and gorgeous and fit very well on me. I normally size up from a Small to a Medium because they can fit very snug, and I don't like my bottoms pinching the fat on my sides. The mediums in both top and bottom fit perfect! Shipping is quick and I've never had any problems during shipping/ delivery. All the swimsuits are packed individually in a nice bag you can use again and again. Really love this website and would use again for future swim purchases.

Date of experience: February 10, 2018
Poland
1 review
0 helpful votes
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I really love Zaful for the amount of clothes and accesories they offer because there is a lot to choose from!

Their clothes are very flattering and fashionable but you can also find there some basic and classic items that would go with everything, which I think is really great!

Mostly, what I love about buying their items is that they are really affordable and there are ALWAYS some discount codes so that you can save up even more!

I haven't experienced any issues with my orders on Zaful. The packages arrived as expected and the products were well and carefully packed.

Overall, I think this is a great site and if you have any doubts about it, I can assure you there is nothing to be afraid of and you can go ahead and place yourself an order and enjoy your picked items!

Date of experience: February 10, 2018
GB
1 review
0 helpful votes
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Amazing
February 12, 2018

I'm impressed. Zaful is a great brand to buy from. From first-hand experience I have ordered from many other brands like Zaful before, and for me Zaful is the best. The greatest thing is that the product looks exactly like the picture. Which really made me happy because I have gotten things that don't look like the pictures from other brands before. Packages come really quickly. The only concern I would have is that the sunglasses are quite big but that's the only concern. Otherwise I am impressed and happy about Zaful.

Date of experience: February 10, 2018
Australia
1 review
0 helpful votes
Follow Katia M.
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This was the second order of bikinis I have purchased with Zaful and once again I am so impressed. Majority of bikinis are great for women who tend to be bigger on the hips then the breasts. The colours and styles are also really different to what you can find on other online fashion retailers. Any concerns made about orders are also quickly fixed by zafuls customer support team.

Date of experience: February 10, 2018
Canada
1 review
8 helpful votes
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I DIDNT GET MY PACKAGES!
February 12, 2018

I ordered my clothes back in December. It's now February. WHERE ARE MY CLOTHES? I am unable to track my packages too. Some of my clothes have come but where are the rest? Its been almost 2 months now and I still haven't received the rest of my shipment. I am very disappointed.

Date of experience: February 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Jessica,

Thank you for raising this issue.

We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Massachusetts
1 review
0 helpful votes
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Shop Zaful!
February 12, 2018

Zaful clothes are super cute! I have ordered a handful of suits and sweaters from here! I definitely recommend this site. If anything doesn't fit or you are unhappy with it, the customer service is spectacular. All you have to do is send in a ticket and they help you out with whatever you need!

Date of experience: February 9, 2018
Poland
1 review
0 helpful votes
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The clothes are cheap and high quality! There are amazing, so cute and beautiful. The hat is perfect size. Delivery is fast, i have my pack in 2weeks. Their customer service is so helpful and packaging is also very nice! But from the one order i have just 5 items from 8. I ordered pack in November and I don't have these 3 items. I really enjoy Zaful and their products. I always aim to find fashionable clothing at an affordable price, and Zaful always meets my needs.

Date of experience: February 9, 2018
New York
1 review
3 helpful votes
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Ordered once, package didnt arrive for a month, size was too small. Second time, ordered a hoodie (I'm a sucker) that appealled to me from a Facebook ad. Ordered it XL, came in size small. But not only that, the material was scracthy, uncomfortable, and wouldnt stretch, also couldnt find a return address anywhere.

It also concerns me 99% of their positive reviews are seemingly artificial, and only come from people who bought bathing suits/swimwhere. Very suspect. Should've have researched them more before ordering a single thing.

Date of experience: February 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Jamie,
We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Please kindly review our warranty policy here: http://www.zaful.com/returns/

Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you very much for your collaboration.
Best Regards
Zaful Customer Service

Indiana
1 review
0 helpful votes
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I placed an order with Zaful on November 24,2017 for a yellow gingham sundress to wear during Christmas vacation, and as soon as I put it on for the first time, I fell in love. Not only was the dress true to the picture on the website, it was also comfortable, flattering, and sturdy. This was not the first time id ordered something from Zaful and it certainly will not be the last!

Date of experience: February 9, 2018
Pennsylvania
1 review
0 helpful votes
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My Zaful product came in stellar timing. Although not quite the right size (that part is kind of on me) their shipping was pretty and organized. Their packages were zipped and neat and it all came much faster than expected. I would recommend Zaful to others. My product looked exactly like the pictures and Im very happy with the quality and style.

Date of experience: February 9, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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