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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
Follow Danielle G.
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Extremely surprised!
February 17, 2018

I was honestly so surprised with my purchase at Zaful. I've watched so many positive Youtube videos that I decided to give them a try and I ended up absolutely loving everything I ordered. I even get compliments and questions asking if I purchased these items at higher end stores! The only downside I had was I wished the shipping was quicker. Other than that the prices are spot on and quality from my experience has been great!

Date of experience: February 15, 2018
Virginia
1 review
0 helpful votes
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I love zaful.
February 17, 2018

I love zaful so much. All of the clothes, especially the bikinis are so trendy and the prices are amazing! It takes a little while to get the orders but when they come its work it.

Date of experience: February 14, 2018
Virginia
1 review
0 helpful votes
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Worth it
February 17, 2018

I have ordered at least three bathing suits from zaful that I love. Orders take a long time to ship but are always exactly what I ordered and so worth the wait. The bathing suits here are so cute for so cheap. I have also ordered two tops from zaful that i wear on a regular basis, and if you ever do have any issues with zaful, the customer service team is so helpful and quick replying.

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
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Awesome
February 17, 2018

The prices were not only affordable, but the clothing was exactly as pictured. Definitely refer Zaful to many friends who are looking to get their moneys worth.

Date of experience: February 14, 2018
California
1 review
1 helpful vote
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I have ordered from this website two times and have bought three items. The first item I purchased was a swimsuit which fits perfectly and was at a very good price but it took at least a month to come. Then a few months ago, I bought two sweaters and only one of them came and the other one got lost. I have yet to locate it but honestly the prices make up for like everything.

Date of experience: February 14, 2018
California
1 review
0 helpful votes
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I had been looking everywhere for this style swimsuit at a cheap price. I purchased this swimsuit for a trip to Thailand and I was happy with my order. I'm very petite and there wasn't an xs, but the small fit pretty good! My only concern would be since I have a smaller chest, that it didn't fill out the top, so sometimes the bottom part of the top was a little loose. The material is very nice, soft and comfortable. I would recommend this swimsuit, especially for vacations!

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
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I ordered a few swimsuits from Zaful and although I ended up ordering too small, the styles were really cute and the material was comfortable. Will definitely order these suits again in the right size!

Date of experience: February 14, 2018
Canada
1 review
0 helpful votes
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Amazing experience!
February 17, 2018

Tis my body so well! Very flattering and super cheap! Love! I order all my bathing suits off this website

Date of experience: February 14, 2018
Germany
1 review
0 helpful votes
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Zaful has very cute clothing, and the material is nice. The clothes do take awhile to arrive, but are always worth the wait. Ive ordered with Zaful about 6-10 times and I will continue to order from them, especially when there is a sale!

Date of experience: February 14, 2018
Estonia
1 review
2 helpful votes
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Pleasable
February 17, 2018

The delivery was slow when i got it the zipper broke in 2 days and the size was to small. I dont have anything else to add i say it all already.

Date of experience: February 14, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Kaarel,
We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Please kindly review our warranty policy here: http://www.zaful.com/returns/

Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you very much for your patience.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Fantastic site!
February 17, 2018

Only issue i had with this site was one minor sizing issue, and it was on me for not checking the sizing chart! I love the prices and the customer service is great!

Date of experience: February 14, 2018
Portugal
1 review
0 helpful votes
Follow Lanne R.
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Zaful is a store that meets my needs. The clothes are beautiful and fashionable. My compares in 20 days at the most and comes packaged well. This time I got a boot and a jacket. The pieces are a luxury. I am very satisfied.

Date of experience: February 14, 2018
Mexico
1 review
0 helpful votes
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Shipping is amazing!
February 17, 2018

I don't live in the USA and i'm honestly scared of trying international shipping to Mexico (because of meican shipping) so i ordered it to a cousins house and i have a family member who is coming to visit so my time line was very short. The package arrived in four days! I was so thrilled, can't wait to wear my clothes out!

Date of experience: February 14, 2018
Australia
1 review
0 helpful votes
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I love the prints and designs of all the clothes at Zaful - they are always up to date with the latest fashion and very flattering. One thing I will say is definitely use the measurements for each garment as they are all different, but at the price they're sold at it's not a huge issue! :)

Date of experience: February 14, 2018
New York
1 review
0 helpful votes
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Great store!
February 16, 2018

Zaful has the best quality clothes for the cheapest price. Their bikinis are so cute and stylish. The clothing is always high quality and true to size. Customer service always answers quick. Love this store!

Date of experience: February 13, 2018
GB
1 review
3 helpful votes
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I ordered over £150's worth of clothing from Zaful. Not only did they split my order into 4 packages but this meant every time it came through the English border I had to pay £20 each time to let it through customs. I messaged Zaful about this problem and they were only willing to refund me £9... What an insult that was. This wasn't the only problem. I bought a black and white jumper that I made sure I washed with care but it still ended up running and staining the rest of the jumper and all the other clothing in the washer. However it didn't end there. The dye ended up staying in the washer many washes after and all my white items of clothing that were washed after were dyed too. About 4 jumpers I bought through Zaful were ruined because of this. The item's of clothing are poor quality, cheaply made and the sizing's are terrible. I will not be ordering from here again and will advise everyone to do the same.

Date of experience: February 13, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Morgan,
We apologize for this situation.

We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Please feel free to contact us anytime.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Great customer service
February 16, 2018

I ordered for the first time off zaful and oncd the order came i realized the size was wrong. Immediately messaged the customer helpline and within the hour i was on track for the same shirt but a different size, free of charge aswell as being able to keep the original.

Date of experience: February 13, 2018
Pennsylvania
1 review
0 helpful votes
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I have been shopping with Zaful for about two years now and have never been disappointed. Now, I only buy my bathing suits from Zaful because their deals cannot be beaten anywhere else. Although there great deals, the quality of the bathing suits is always amazing and they last for very long time (I've never had an issue with any bathing suit from the site). I highly recommend purchasing suits from them and their jackets are very stylish and cute as well. I have never been let down by this company and will continue to use them for a long time!

Date of experience: February 12, 2018
South Carolina
1 review
0 helpful votes
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Love this store! Perfect for trendy items you do not want to spend a lot of money on because they will go out of style within the year. Quality isn't the best, but for the prices it's honestly not what I am worried about. Shipping takes a couple of weeks but this is expected! The clothes fit well and i have ordered here three times. I have purchased 9 total for all less than 100$!

Date of experience: February 12, 2018
Michigan
1 review
0 helpful votes
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Zaful is Great
February 15, 2018

I ordered from Zaful over Black Friday and had a wonderful experience. They were quick to answer all of my questions and my clothes came in great quality. I ordered a sweater and two swimsuits. They took about a month to arrive but I'm sure Zaful was swamped with orders around Black Friday. In conclusion, Zaful has great service and awesome prices; I will be ordering more soon!

Date of experience: February 12, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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