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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I was honestly so surprised with my purchase at Zaful. I've watched so many positive Youtube videos that I decided to give them a try and I ended up absolutely loving everything I ordered. I even get compliments and questions asking if I purchased these items at higher end stores! The only downside I had was I wished the shipping was quicker. Other than that the prices are spot on and quality from my experience has been great!
I love zaful so much. All of the clothes, especially the bikinis are so trendy and the prices are amazing! It takes a little while to get the orders but when they come its work it.
I have ordered at least three bathing suits from zaful that I love. Orders take a long time to ship but are always exactly what I ordered and so worth the wait. The bathing suits here are so cute for so cheap. I have also ordered two tops from zaful that i wear on a regular basis, and if you ever do have any issues with zaful, the customer service team is so helpful and quick replying.
The prices were not only affordable, but the clothing was exactly as pictured. Definitely refer Zaful to many friends who are looking to get their moneys worth.
I have ordered from this website two times and have bought three items. The first item I purchased was a swimsuit which fits perfectly and was at a very good price but it took at least a month to come. Then a few months ago, I bought two sweaters and only one of them came and the other one got lost. I have yet to locate it but honestly the prices make up for like everything.
I had been looking everywhere for this style swimsuit at a cheap price. I purchased this swimsuit for a trip to Thailand and I was happy with my order. I'm very petite and there wasn't an xs, but the small fit pretty good! My only concern would be since I have a smaller chest, that it didn't fill out the top, so sometimes the bottom part of the top was a little loose. The material is very nice, soft and comfortable. I would recommend this swimsuit, especially for vacations!
I ordered a few swimsuits from Zaful and although I ended up ordering too small, the styles were really cute and the material was comfortable. Will definitely order these suits again in the right size!
Tis my body so well! Very flattering and super cheap! Love! I order all my bathing suits off this website
Zaful has very cute clothing, and the material is nice. The clothes do take awhile to arrive, but are always worth the wait. Ive ordered with Zaful about 6-10 times and I will continue to order from them, especially when there is a sale!
The delivery was slow when i got it the zipper broke in 2 days and the size was to small. I dont have anything else to add i say it all already.
Only issue i had with this site was one minor sizing issue, and it was on me for not checking the sizing chart! I love the prices and the customer service is great!
Zaful is a store that meets my needs. The clothes are beautiful and fashionable. My compares in 20 days at the most and comes packaged well. This time I got a boot and a jacket. The pieces are a luxury. I am very satisfied.
I don't live in the USA and i'm honestly scared of trying international shipping to Mexico (because of meican shipping) so i ordered it to a cousins house and i have a family member who is coming to visit so my time line was very short. The package arrived in four days! I was so thrilled, can't wait to wear my clothes out!
I love the prints and designs of all the clothes at Zaful - they are always up to date with the latest fashion and very flattering. One thing I will say is definitely use the measurements for each garment as they are all different, but at the price they're sold at it's not a huge issue! :)
Zaful has the best quality clothes for the cheapest price. Their bikinis are so cute and stylish. The clothing is always high quality and true to size. Customer service always answers quick. Love this store!
I ordered over £150's worth of clothing from Zaful. Not only did they split my order into 4 packages but this meant every time it came through the English border I had to pay £20 each time to let it through customs. I messaged Zaful about this problem and they were only willing to refund me £9... What an insult that was. This wasn't the only problem. I bought a black and white jumper that I made sure I washed with care but it still ended up running and staining the rest of the jumper and all the other clothing in the washer. However it didn't end there. The dye ended up staying in the washer many washes after and all my white items of clothing that were washed after were dyed too. About 4 jumpers I bought through Zaful were ruined because of this. The item's of clothing are poor quality, cheaply made and the sizing's are terrible. I will not be ordering from here again and will advise everyone to do the same.
Dear Morgan,
We apologize for this situation.
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Please feel free to contact us anytime.
Best Regards
Zaful Customer Service
I ordered for the first time off zaful and oncd the order came i realized the size was wrong. Immediately messaged the customer helpline and within the hour i was on track for the same shirt but a different size, free of charge aswell as being able to keep the original.
I have been shopping with Zaful for about two years now and have never been disappointed. Now, I only buy my bathing suits from Zaful because their deals cannot be beaten anywhere else. Although there great deals, the quality of the bathing suits is always amazing and they last for very long time (I've never had an issue with any bathing suit from the site). I highly recommend purchasing suits from them and their jackets are very stylish and cute as well. I have never been let down by this company and will continue to use them for a long time!
Love this store! Perfect for trendy items you do not want to spend a lot of money on because they will go out of style within the year. Quality isn't the best, but for the prices it's honestly not what I am worried about. Shipping takes a couple of weeks but this is expected! The clothes fit well and i have ordered here three times. I have purchased 9 total for all less than 100$!
I ordered from Zaful over Black Friday and had a wonderful experience. They were quick to answer all of my questions and my clothes came in great quality. I ordered a sweater and two swimsuits. They took about a month to arrive but I'm sure Zaful was swamped with orders around Black Friday. In conclusion, Zaful has great service and awesome prices; I will be ordering more soon!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Kaarel,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you very much for your patience.
Best Regards
Zaful Customer Service