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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Ordered item and receipt has shipping address on it however received email items shipped and address shipped to was off should be 4300 they sent to 4307? Unable to reach anyone and finally after a week told me to contact fedx however fedx said they didn't have that tracking number. Total run-around. Now Chinese New year and still no bathing suits and out$35 dollars. Buyers beware!
I absolutely love the bathing suits found on this site. There is so much variety at such a great price. I ordered 3 bathing suits and they arrived in a month right in time for my vacation. Order ahead of time and there should be no problem. The prices are very good and the quality surpassed my expectations. Very happy with my order from Zaful and will be ordering again.
I ordered two jumpers in the Black Friday Sale (the same jumper in two colours) and I absolutely love them. There was a bit of a delay in the delivery but this is totally understandable due to the amount of orders and also the fact that it was over the Christmas period too. The customer service team were so helpful in keeping me up to date on when my delivery was due to arrive and it was totally worth the wait.
Siempre suelo adquirir prendas en esta web desde hace aproximadamente un año y hasta el momento nunca he tenido ningún tipo de problema. Los envíos suelen durar unas dos semanas y los artículos, en su gran mayoría, son fieles a lo que muestra la imagen.
Item: Criss Cross Spaghetti Strap Texture Bikini Set, Halter Pineapple Print Wrap Bikini, Floral Hollow Out One-Piece Swimwear
The prices on the site is great. It's on the cheaper end of most retail prices, but there are always different sales and discounts which help you to save a lot. And also z points give you more discounts if youre an active customer!
Sizing-wise, it's really easy to navigate and determine which is best for you. There is a Size Guide on the page with measurements of bust, hip and waist in both centimeters and inches. I used the chart and true enough, the product that came was a perfect fit. Furthermore, there are loads of feedback where customers are able to review the sizing, whether it's true to size, too large or too small, which also helps you to make your decision. The quality of the items are all great, whether it's the swimsuits or previous dresses that I have ordered before. Quality is definitely something that you do not have to worry about with Zaful.
Lastly, the service is just as impressive. I received the item within a week which is really fast for an online purchase.
I absolutely love the brand Zaful! I have ordered through them for a long time now and have never had any problems. The shipping time can be a bit slow sometimes depending on where you are/how much you've ordered but i've always received mine within three weeks maximum! Quality clothing, you will have to go up one or two sizes as the sizing is a lot smaller but no big deal! Worth every cent!
Hello! I placed my first order with Zaful for christmas and I ordered a few bikinis, and amazingly they all fit great! I ordered a size small and Im a size A cup around 110 pounds and it fit perfectly. I was so excited that I ordered even more swimsuits! Everything was amazing and I wanted to buy more clothes. Christmas, this year I bought more clothing items and they fit just as well, ordered a size small in everything. Fits true to size. Very impressed!
I had the worst experience ever with an online company. From false advertising with delivery dates to rude costumer service. I used EXPRESS shipping and the package will get here 7 BUSINESS DAYS after I ordered it. DO NOT ORDER FROM HERE! YOU WILL REGRET IT!
Dear Jenny,
Thank you for notifying us of your complaint.
We will try the best to improve our service.
We offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you very much for your patience.
Best Regards
Zaful Customer Service
I ordered from this website over 2 months ago without ever receiving my items. I've attempted to contact them twice with an automated response robot over fb messenger. Haven't got a refund of inquiry to help find my lost package that is apparently "stuck in customs" for a over a month and a half. I'm really disappointed with this company. Poor reputation. Don't order from them... I'd trust in their customer service if they respond back to me.
Dear Erica,
We apologize for this situation.
We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to hearing from you soon.
Best Regards
Zaful Customer Service
Zaful is a great online store, that I have ordered a couple of times and have been pleasantly pleased each time. This review is 100% my own opinion based on my own experiences. Considering how cheap the clothing is (almost everything under 20$) I really do believe that the quality is really great nice. The seams are always well done, everything is clean and put together, material is soft and comfortable and I've worn each item on multiple occasions and received many compliments. Zaful definitely sells high-fashion styled clothing for a significantly cheaper price. The only issues that I've had have been shipping times-items usually come in within 2-3 weeks however for 1 item that I bought it took closer to 3 months to come in. However, out of the many items that I've ordered (25+) this only happened once. Also the sizes don't exactly match up to the sizes in my country (eg. A medium on Zaful isn't the same as a Canadian medium) but I just look at the size chart and order accordingly and this isn't an issue. Overall, I really recommend, and would definitely be buying from them again.
The clothes from Zaful always arrive within a decent time period, and I am always surprised at the quality for the good cost! The bathing suits are very flattering, and I got some sweaters that were of good quality. I will definitely be shopping from Zaful again.
I absolutely love Zaful. Their prices are unbeatable and the quality of their products is amazing! I have ordered from this company plenty of times in the past and everything I have order I have been blown away by. The shipping time is also very fast considering the products are made farther away. I will continue to shop at Zaful and I would highly recommend this company to anyone!
Though they take a while, the swimsuits I have received are awesome and fit great. Seem more high quality than the price!
NEVER RECEIVED ORDER AFTER TWO MONTHS. This company has terrible customer service and has been awful at communicating where my order is and when I will be received it. DO NOT order from Zaful unless you do not want to receive your order and waste your time and money.
Dear Bailey,
We are sorry to hear that you haven't received your order yet.
We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
I ordered bikinis and some clothing items from Zaful and OMG! I am so impressed! I thought because the items were cheap and from China that they might not be the best quality or fit right... but they actually fit perfect and are great quality!
If I want to purchase new swim wear for under $25, Zaful is where I go everytime. I've bought 5+ pairs of bikinis and love most of them. They fit nicely, and don't feel cheap. I usually go a size up than the normal just according to the smaller sizing they have. I definitely would purchase from here every time.
I love this website! Super cute, inexpensive clothing that you find in other retail stores although way cheaper. I have found looking at past reviews has allowed me to get a better idea in sizing. There shipping may take quite a bit of time but it's worth it in the end once you receive your package! I love this website and my friends use it too. I have never had a problem with my orders and find that they respond very fast back if I have a question. If you love bikinis and cute clothing this is the website for you!
Everything on the site is really cute and in style. I ordered their bathing suits and they feel good quality and not cheap. Their prices are very reasonable and I don't think you can find such good priced items anywhere else. I am not giving a 5 star review because the shipping took quite a while to come (3 weeks to a month) but other than that, loved everything about zaful.
I ordered a bathing suit weeks ago and it says it was shipped out on 1/27/18 and Im using standard shipping. Every single time I try to track my package nothing comes up or it says No tracking Details yet. Its been 19 days now and Im starting to think theres no package. I dont even want the bathing suit anymore, if its not been shipped out yet, I would like a refund. Thanks.
Dear Maria,
Thank you for your message.
We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
Thank you very much for your patience.
Best Regards
Zaful Customer Service
I purchased a few times from Zaful. First Bikinis, which all fit true to size. And then some clothing items my last order, which also fit true to size. I like that they offer the ability to pay for faster shipping when I need the items sooner. I would recommend this site as I was very happy with the quality of the items.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Clor,
We apologize for this situation.
We shipped your order to the address you provided.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
We look forward to hearing from you soon.
Best Regards
Zaful Customer Service