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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Texas
1 review
1 helpful vote
Follow Clor c.
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Ordered item and receipt has shipping address on it however received email items shipped and address shipped to was off should be 4300 they sent to 4307? Unable to reach anyone and finally after a week told me to contact fedx however fedx said they didn't have that tracking number. Total run-around. Now Chinese New year and still no bathing suits and out$35 dollars. Buyers beware!

Date of experience: February 21, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Clor,
We apologize for this situation.

We shipped your order to the address you provided.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Amazing Bathing Suits
February 24, 2018

I absolutely love the bathing suits found on this site. There is so much variety at such a great price. I ordered 3 bathing suits and they arrived in a month right in time for my vacation. Order ahead of time and there should be no problem. The prices are very good and the quality surpassed my expectations. Very happy with my order from Zaful and will be ordering again.

Date of experience: February 21, 2018
Spain
1 review
0 helpful votes
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I ordered two jumpers in the Black Friday Sale (the same jumper in two colours) and I absolutely love them. There was a bit of a delay in the delivery but this is totally understandable due to the amount of orders and also the fact that it was over the Christmas period too. The customer service team were so helpful in keeping me up to date on when my delivery was due to arrive and it was totally worth the wait.

Date of experience: February 21, 2018
Spain
2 reviews
0 helpful votes
Follow Lorena F.
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Siempre suelo adquirir prendas en esta web desde hace aproximadamente un año y hasta el momento nunca he tenido ningún tipo de problema. Los envíos suelen durar unas dos semanas y los artículos, en su gran mayoría, son fieles a lo que muestra la imagen.

Date of experience: February 21, 2018
Singapore
1 review
0 helpful votes
Follow Izza S.
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Item: Criss Cross Spaghetti Strap Texture Bikini Set, Halter Pineapple Print Wrap Bikini, Floral Hollow Out One-Piece Swimwear

The prices on the site is great. It's on the cheaper end of most retail prices, but there are always different sales and discounts which help you to save a lot. And also z points give you more discounts if youre an active customer!
Sizing-wise, it's really easy to navigate and determine which is best for you. There is a Size Guide on the page with measurements of bust, hip and waist in both centimeters and inches. I used the chart and true enough, the product that came was a perfect fit. Furthermore, there are loads of feedback where customers are able to review the sizing, whether it's true to size, too large or too small, which also helps you to make your decision. The quality of the items are all great, whether it's the swimsuits or previous dresses that I have ordered before. Quality is definitely something that you do not have to worry about with Zaful.

Lastly, the service is just as impressive. I received the item within a week which is really fast for an online purchase.

Date of experience: February 21, 2018
Australia
1 review
0 helpful votes
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Tiffany
February 23, 2018

I absolutely love the brand Zaful! I have ordered through them for a long time now and have never had any problems. The shipping time can be a bit slow sometimes depending on where you are/how much you've ordered but i've always received mine within three weeks maximum! Quality clothing, you will have to go up one or two sizes as the sizing is a lot smaller but no big deal! Worth every cent!

Date of experience: February 20, 2018
Illinois
1 review
0 helpful votes
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Lovely item!
February 23, 2018

Hello! I placed my first order with Zaful for christmas and I ordered a few bikinis, and amazingly they all fit great! I ordered a size small and Im a size A cup around 110 pounds and it fit perfectly. I was so excited that I ordered even more swimsuits! Everything was amazing and I wanted to buy more clothes. Christmas, this year I bought more clothing items and they fit just as well, ordered a size small in everything. Fits true to size. Very impressed!

Date of experience: February 20, 2018
California
1 review
1 helpful vote
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I had the worst experience ever with an online company. From false advertising with delivery dates to rude costumer service. I used EXPRESS shipping and the package will get here 7 BUSINESS DAYS after I ordered it. DO NOT ORDER FROM HERE! YOU WILL REGRET IT!

Date of experience: February 20, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jenny,
Thank you for notifying us of your complaint.

We will try the best to improve our service.
We offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you very much for your patience.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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STAY CLEAR...
February 22, 2018

I ordered from this website over 2 months ago without ever receiving my items. I've attempted to contact them twice with an automated response robot over fb messenger. Haven't got a refund of inquiry to help find my lost package that is apparently "stuck in customs" for a over a month and a half. I'm really disappointed with this company. Poor reputation. Don't order from them... I'd trust in their customer service if they respond back to me.

Date of experience: February 19, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Erica,
We apologize for this situation.

We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Andrea M.
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Zaful is a great online store, that I have ordered a couple of times and have been pleasantly pleased each time. This review is 100% my own opinion based on my own experiences. Considering how cheap the clothing is (almost everything under 20$) I really do believe that the quality is really great nice. The seams are always well done, everything is clean and put together, material is soft and comfortable and I've worn each item on multiple occasions and received many compliments. Zaful definitely sells high-fashion styled clothing for a significantly cheaper price. The only issues that I've had have been shipping times-items usually come in within 2-3 weeks however for 1 item that I bought it took closer to 3 months to come in. However, out of the many items that I've ordered (25+) this only happened once. Also the sizes don't exactly match up to the sizes in my country (eg. A medium on Zaful isn't the same as a Canadian medium) but I just look at the size chart and order accordingly and this isn't an issue. Overall, I really recommend, and would definitely be buying from them again.

Date of experience: February 19, 2018
New York
1 review
0 helpful votes
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The clothes from Zaful always arrive within a decent time period, and I am always surprised at the quality for the good cost! The bathing suits are very flattering, and I got some sweaters that were of good quality. I will definitely be shopping from Zaful again.

Date of experience: February 18, 2018
Florida
1 review
0 helpful votes
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I absolutely love Zaful. Their prices are unbeatable and the quality of their products is amazing! I have ordered from this company plenty of times in the past and everything I have order I have been blown away by. The shipping time is also very fast considering the products are made farther away. I will continue to shop at Zaful and I would highly recommend this company to anyone!

Date of experience: February 18, 2018
Canada
1 review
0 helpful votes
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I love the swimsuits!
February 21, 2018

Though they take a while, the swimsuits I have received are awesome and fit great. Seem more high quality than the price!

Date of experience: February 17, 2018
Canada
1 review
0 helpful votes
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TERRIBLE
February 21, 2018

NEVER RECEIVED ORDER AFTER TWO MONTHS. This company has terrible customer service and has been awful at communicating where my order is and when I will be received it. DO NOT order from Zaful unless you do not want to receive your order and waste your time and money.

Date of experience: February 17, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Bailey,
We are sorry to hear that you haven't received your order yet.
We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.

Thank you very much for your collaboration.
Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
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Very impressed!
February 21, 2018

I ordered bikinis and some clothing items from Zaful and OMG! I am so impressed! I thought because the items were cheap and from China that they might not be the best quality or fit right... but they actually fit perfect and are great quality!

Date of experience: February 17, 2018
Australia
1 review
0 helpful votes
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Great Swimwear!
February 20, 2018

If I want to purchase new swim wear for under $25, Zaful is where I go everytime. I've bought 5+ pairs of bikinis and love most of them. They fit nicely, and don't feel cheap. I usually go a size up than the normal just according to the smaller sizing they have. I definitely would purchase from here every time.

Date of experience: February 16, 2018
Colorado
1 review
0 helpful votes
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I love this website! Super cute, inexpensive clothing that you find in other retail stores although way cheaper. I have found looking at past reviews has allowed me to get a better idea in sizing. There shipping may take quite a bit of time but it's worth it in the end once you receive your package! I love this website and my friends use it too. I have never had a problem with my orders and find that they respond very fast back if I have a question. If you love bikinis and cute clothing this is the website for you!

Date of experience: February 15, 2018
New York
1 review
0 helpful votes
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Everything on the site is really cute and in style. I ordered their bathing suits and they feel good quality and not cheap. Their prices are very reasonable and I don't think you can find such good priced items anywhere else. I am not giving a 5 star review because the shipping took quite a while to come (3 weeks to a month) but other than that, loved everything about zaful.

Date of experience: February 15, 2018
Missouri
1 review
1 helpful vote
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Losing my patience
February 18, 2018

I ordered a bathing suit weeks ago and it says it was shipped out on 1/27/18 and Im using standard shipping. Every single time I try to track my package nothing comes up or it says No tracking Details yet. Its been 19 days now and Im starting to think theres no package. I dont even want the bathing suit anymore, if its not been shipped out yet, I would like a refund. Thanks.

Date of experience: February 15, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Maria,

Thank you for your message.

We are sorry that due to the stock issue, we sent your order into different packages.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.

Thank you very much for your patience.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Misha I.
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I purchased a few times from Zaful. First Bikinis, which all fit true to size. And then some clothing items my last order, which also fit true to size. I like that they offer the ability to pay for faster shipping when I need the items sooner. I would recommend this site as I was very happy with the quality of the items.

Date of experience: February 15, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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