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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
2 helpful votes
Follow Lydia Y.
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Refund Scam
March 4, 2018

Don't buy from this place its an absolute scam for your money. I purchased 10 items, and they notified me 2 weeks later after parts of my order were missing that they had sold out of a few items. I chose 1 replacement item and declined to replace the other 2. They declined to refund me the full amount of the two items because since I did not replace the other 2 items my order did not qualify for a volume discount and shipping. This would have been fine, but no one explained to me this would happen and no where on their website that they listed this would happen. Absolutely terrible customer service as I've been disputing this with them for 3 weeks.

Date of experience: March 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Lydia,
We regret any inconvenience or frustration that your experience has caused you.

After changing, the product cost is is below 99USD. Therefore, there is extra shipping fee. For the shipping fee, you can refer to https://www.zaful.com/shipping-info/ for more details.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you very much for your patience.
Best Regards
Zaful Customer Service

Texas
1 review
0 helpful votes
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Recommend it!
March 3, 2018

I've ordered bathing suits in the past which took a little while to come in but after watching a haul on youtube, I decided to try out their clothing line. The thing's that I ordered came in about 3 weeks and great quality, especially for what you pay for!

Date of experience: March 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Tatum,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

NL
1 review
1 helpful vote
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Awful
March 4, 2018

It has been almost 3 months and still haven't recieved my order. Remove the Z and add an W after the first letter. That's how they should be called!

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Joe,

Thank you for raising this issue.

We are sorry to hear that you haven't received your order yet.
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Massachusetts
1 review
1 helpful vote
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Amazing prices
March 3, 2018

It was my first ordering from Zaful they have amazing collections. I recently purchased a coat and it was exactly like the picture. There is something for everyone. Its definitely a must try! I loveed it guys and you will

Date of experience: March 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Ainu,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Best regards,
Zaful Customer support

Canada
1 review
0 helpful votes
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I ordered the low waisted padded scoop bikini set in green from zaful and it was amazing! The colour was exactly like in the pictures and it fit perfectly. It is a small fit so I would suggest going a size up. It was very flattering and a received compliments on it when I wore it on my vacation. Overall it was a great purchase, very good material and quality for a very good price.

Date of experience: February 28, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Rebecca,

We appreciate that you took the time to write a review.

Best regards,
Zaful Customer support

Florida
1 review
0 helpful votes
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Satisfied
March 1, 2018

So far I've been happy with my purchases. I will not buy swimwear from anywhere else now because the ones on this site are so cute and so cheap. The clothing you have to be careful. I've been lucky though.

Date of experience: February 28, 2018
Spain
3 reviews
1 helpful vote
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Great products!
March 1, 2018

I'm buying regularly from Zaful about 3 years and i like this shop. I can choose different styles from other shops and look like different from my friend. Also they offer good quality and good prices, which is very important!

Date of experience: February 28, 2018
Canada
1 review
0 helpful votes
Follow Amelia D.
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I ordered three different bathing suits from Zaful and they were all really great. I received them after approximately 1 month. The quality of all the swimsuits was really great. The fabric is really resistant and comfortable. The swimsuits run small so you have to order a size up but hen you do, they fit perfectly. The bottoms of the suits I ordered are cheeky but not too much; I really like them. I will order with Zaful again, because their swimsuits are not expensive but are of really good quality.

Date of experience: February 28, 2018
California
1 review
0 helpful votes
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Excellent service
March 1, 2018

Zaful has been a great shopping experience so far and their customer support team is very quick to answer anything Im having an issue with. This brand has sooo many styles to choose from at such low prices, I couldnt recommend it highly enough.

Date of experience: February 28, 2018
Czechia
1 review
0 helpful votes
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LOVE the stripped shirt. It has a wonderful shape and washes well. I'm a B cup and normally wear a US 2 or 4 and this fits perfectly. I want to order in another shirt in a different color!

Date of experience: February 28, 2018
Czechia
1 review
0 helpful votes
Follow Brendan D.
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I got two pieces from Zaful, one body chain which I love and a sweatshirt which I also love. They were both super cheap and good quality, especially the body chain. My only complaint would be that the sweatshirt was a slightly different shade in person than in the photo, but 10/10 would still order again.

Date of experience: February 28, 2018
Australia
1 review
0 helpful votes
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I heard about Zaful from a friend who had bought really cute swimsuits from them. I purchased two swim suits and a co-ord set while I was on holiday and the parcel was waiting for me when I got home: it came so quickly and I'd ordered it right around the Christmas rush too. So that was really impressive to me.

I hadn't been too sure initially about the quality because of how low the prices were but when I received my order I was so happy! The quality of the clothes were fantastic, the swim suits were really well made and sturdy. They look exactly like they did in the pictures and were extremely comfortable.

Definitely recommend this site! Unbelievable prices and really great quality swimsuits!

Date of experience: February 28, 2018
Arizona
1 review
0 helpful votes
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Great service
March 1, 2018

Ordered a dress from zaful at a fantastic price. There was an unexpected delay in shipping, but the company was very responsive, and shipped out a replacement at no cost to me. I was very impressed at the customer service. I love the variety they sell on the site, and the prices are impossible to beat. I have recommended zaful to a number of my friends!

Date of experience: February 27, 2018
Florida
1 review
0 helpful votes
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This site is one of my favorites! I originally came across this site for bathing suits. I ordered a few and found the prices to be very affordable, and was even more excited to see that the fit was fantastic. Why spend $100 + on a bikini when these are just as fashionable, and well made?! I have also ordered tops, dresses and rompers from this site and have been equally as pleased. When I first ordered, the shipping took quite awhile but things have seemed to ship quicker as time progresses. I recommend this site to all of my friends!

Date of experience: February 27, 2018
California
1 review
0 helpful votes
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I honestly love their bathing suits and have never once been disappointed. The sizing can be tricky so order big when in doubt so you can fix it yourself. Shipping is pretty fast too except during the holidays so plan accordingly!

Date of experience: February 27, 2018
Norway
1 review
0 helpful votes
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Zaful has it
March 1, 2018

This page has so many incredible pieces at amazing prices! It's all about what style you want to try next. I've done a couple of orders now and I can't complain. I did in fact wait a little bit but then again I'm in Norway. The overall result has been a five stars experience therefor I do recommend trying it out but be careful, you might fall in love.

Date of experience: February 27, 2018
Poland
1 review
0 helpful votes
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At first I was a bit sceptical about shopping from overseas. What if the size is wrong? What if I don't like the product? However, Zaful staff is amazingly helpful - quick responds and convenient solutions. Once I received damaged dress, I send the photos to Zaful and within two days they send me another dress free of charge! Come on, that's just amazing: D
Okkk, The negative aspect is that you have to wait long time before you receive the package, but it's worth the wait.

For sure you will not stop on just one order from this site. I love it and totally recommend it <3

Date of experience: February 27, 2018
Colorado
2 reviews
0 helpful votes
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I cannot say enough good things about Zaful, from their affordable pricing, to their stylish swimsuits, the quality is so so good- better than more expensive suits I have paid for. I can rely on Zaful to come thru with the cute suits at an unbeatable price- with decent fabric and something I know that is in season and wont break the bank even if it goes out of season the next year, the price wont make you think twice about the purchase! I love Zaful!

Date of experience: February 27, 2018
Poland
1 review
0 helpful votes
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100% satisfied!
March 1, 2018

I ordered on Zaful recently for the first time, and I'm really satisfied! Processing and shipping was fast, and items I've bought were really good quality, for really low price. I recommend shopping and definitely will order more on Zaful!

Date of experience: February 27, 2018
Belgium
1 review
1 helpful vote
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Perfect!
March 1, 2018

Awesome website! Great quality and prices. I do recommend looking at the reviews to see which size you should get.

Date of experience: February 27, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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