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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Utah
1 review
1 helpful vote
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AWESOME
March 1, 2018

It did take about a month to get my order (I live in the US), so I ended up purchasing my swimwear from another company. Eventually my order came and I didn't want to keep the products. I later found out that you can't return swimwear to their store, yet they still refunded me for all of my items and told me to donate the ones I wasn't happy with. They responded quickly and were so quick to give me everything I asked for.

As for the actual product quality, I feel like it is hit and miss. One of my swimsuits is the best quality swimsuit I think I might ever own, but the other ones were just kind of "eh".

Date of experience: February 27, 2018
Pennsylvania
1 review
0 helpful votes
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I love zaful and now buy all my bathing suits from this site. I have never had a problem with any of the swimsuits I bought on the site and love them more than any of my other suits from other stores. The only reason I took one star off is I wish I could order the tops and bottoms in different sizes. I have a larger bottom and smaller top so usually I would purchase them separately. With my zaful bathing suits, the top is usually slightly large but with some diy, the problem is solved. The other great thing is most of their tops are adjustable which is a huge perk for different sized girls. Overall a great site if youre looking for a cute and good quality swimsuit at a bargain

Date of experience: February 27, 2018
Israel
1 review
0 helpful votes
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I ordered 4 bathing suits and it came on time but one of them isnt the size I wanted.
I've tried to contact by email with customer serviece but no one bothered to answer!

Still waiting.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Danielle,

We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Great Customer Service
February 27, 2018

I have used Zaful a couple of times now and I can say that my main take away was the Customer Service. The first time I used Zaful my items didn't arrive on the expected timeline. I quickly wrote the customer service team explain my situation and I received a response right away. Not only did I receive a speedy response, but the message was detailed and very attentive. All of my experiences since that initial exchange has continued to be professional and fast.

Date of experience: February 26, 2018
Canada
1 review
0 helpful votes
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Terrible
March 1, 2018

Very disappointed in this site. Ordered 6 bathing suits 1 month ago just received 4 and contacted Zaful because they said I received all of them once talking to a rep they said my 2 other bathing suites haven't been shipped yet and one was now on back order. Very pissed off since I wasted my money and time and they aren't even giving me a full refund for the 2 other bathing suites. And only 1 of the bathing suites I ordered actually came in with how it was shown on the website. These are not true to size what so ever.

Date of experience: February 26, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jessica,
We are sorry to hear that you are not satisfied with your order.

We are sorry that due to the stock issue, we have not sent your items together.

We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Please kindly review our warranty policy here: http://www.zaful.com/returns/

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you very much for your patience.
Best Regards
Zaful Customer Service

Illinois
1 review
0 helpful votes
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I love this website!
February 27, 2018

I ordered strictly bathing suits and sunglasses from this website and I absolutely love them. While the material is not the nicest, stretchiest long-lasting material, you only pay like $11 for each suit which explains the moderate quality. I re-order from here every summer in bulk because they're so cheap but cute!

Date of experience: February 26, 2018
Spain
1 review
0 helpful votes
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Zaful tiene muy buenos productos con un coste realmente bajo para la calidad que tienen. Además el servicio de atención al cliente es excepcional y ante cualquier cuestión o problema hacen lo posible para solucionarlo. Lo recomiendo al cien por cien a todos los usuarios. El envio tarda un poco pero merece la pena además hay muchas ofertas y rebajas y vas sumando puntos, también puedes encontrar cupones descuento.

Date of experience: February 26, 2018
South Carolina
1 review
0 helpful votes
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Best Support From Zaful
February 27, 2018

Not only are the quality of the clothes and most importantly swimwear incredibly good for the prices, but their customer support gets back to you very fast and returns are easy and quick.

Date of experience: February 26, 2018
Australia
1 review
0 helpful votes
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Great quality and price!
February 27, 2018

Such a cute little dress for summer. Easy to slip on and although its a bit short, is great for the beach! I received so many compliments on this so very happy with the purchase!

Date of experience: February 26, 2018
Italy
2 reviews
0 helpful votes
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I'm very satisfied with Zaful's web store offer. I have made many orders already and I have to say my opinion is that Zaful offers excellent products at affordable prices. The pieces you can find there are on trend, well made, stylish and affordable price wise. The customer service is always quick to reply to any inquiry you might have, and very friendly, always offering you a solution. I feel this is a trusted on line shopping destination and will be purchasing more again in the future.

Date of experience: February 26, 2018
Natalia C.
Pennsylvania
1 review
0 helpful votes
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Love Zaful
March 1, 2018

I always buy bikinis from Zaful and they have so many choices you're guaranteed to find something you like. Just read the comments because sizing can be different sometimes. I love how great the quality is for cheap prices and shipping only takes a few weeks but they also have an option for faster shipping. I'd definitely recommend this site for bathing suits and more

Date of experience: February 26, 2018
New York
1 review
1 helpful vote
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If I could compare zaful.com to another well-known company, it would probably by Charlotte Russ or Forever21. Zavul however has a wider selection of bathing suits and better options of dresses, without the hassle of going into the store. Also, many clothing options come in an assortment of colors. The shipping takes just as long as a standard shipping package. They also accept returns if the clothing does not fit.

Date of experience: February 26, 2018
Czechia
1 review
0 helpful votes
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I was impressed with the clothes I received. I mean you have to be careful with choosing what you order, but everything I bought was great. Few loose threads, but not a big deal. For the price it is great. You can also find really cool pieces that you will not find in the stores! It comes from China so be aware that it will take about a month to get it, but if you count on it, its not a problem.

Date of experience: February 26, 2018
Italy
1 review
0 helpful votes
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User friendly site
February 27, 2018

Zaful is a very goid web site that iffers quality clothes for a very low price, the variety of styles is big and I think that everybody could find something interesting. It also has a great community that writes reviews on the clothes and posts photos so you can see what other people thin about their clothes

Date of experience: February 26, 2018
Singapore
1 review
0 helpful votes
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Awesome experience
February 27, 2018

I had a really pleasent experience with my order from zaful! The quality of the clothes was of very good standards and quality and it was really worth the pricing, the customer service staffs were really friendly and quick to reply to my queries well. I had my items ordered and the clothes arrived at a really quick period of time would definately order from zaful again in the future :)

Date of experience: February 26, 2018
New Zealand
1 review
0 helpful votes
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Great
February 27, 2018

I thoroughly enjoyed my experience shopping with zaful. Their website is easy to find and easy to look through and has a heap of options to refine your search to fun what youre looking for. I ordered three bikinis from them and they came within 3 weeks all the right size and exactly what I ordered! Would totally buy from them again!

Date of experience: February 25, 2018
Florida
1 review
0 helpful votes
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My favorite bikinis
February 27, 2018

I've bought a lot of bikinis throughout the past year from zaful and everytime I've had a problem, they've always quickly fixed it with great customer service. This last time I ordered from them, I chose the same shipping as always and surprisingly, they had sent it within a week. The bikinis have been WAY better quality and I can tell they have worked hard on their products to make them better and the service a lot faster. I won't stop ordering from them anytime soon.

Date of experience: February 25, 2018
California
1 review
0 helpful votes
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Zaful really has improved since I first heard about it online and started ordering from them. There was some quality issues the first one or two times that I ordered, but I really think they have improved their quality! I recommend ordering products that have reviews and picture reviews, that way you can actually tell what the product looks like on a person. Usually if there aren't any reviews, I choose not to order that product. I would highly recommend Zaful to anyone looking for cheap and trendy clothing, that way you're not spending an insane amount of money on clothes that won't be useful in a couple months.

Date of experience: February 25, 2018
Canada
1 review
0 helpful votes
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I've made several orders on zaful and I will continue buying from them. I only buy their bathing suits because they are so cheap and super cute compared to other stores. They ship separately and it takes a long time to receive them, which is a little frustrating but its worth it! The prices are beyond amazing, always impressed. The quality of the bathing suits are actually really good. Good material, not too thin, never see through. Sizing is a bit hard to figure out so I suggest looking at the product reviews first.

Date of experience: February 25, 2018
Ireland
1 review
1 helpful vote
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Zaful has some great stuff with brilliant prices! If you are willing to wait a bit longer then normal online sites then I would definitely go with these guys! The quality is decent too! I got 4 lovely bikinis hat lasted me all Summer!

Date of experience: February 25, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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