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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've made two orders on Zaful last year and had no issues with any of them. In my second order I've bought a midi skirt with vertical stripes which impressed me because the fabric looked so good and expensive, a white vest and a pink dress with floral print. The dress was a little big in the bust area but I didn't find it an issue, so I took it to a tailor and fit it for me. My experience was pretty good and I will buy again from Zaful, especially because they have many midi skirts at good prices.
I've known Zaful for a long time, and to be completely honest I was a little bit insecure about ordering there but I decided to give a shot. And I must say, I got surprised. I loved the item's that I ordered, and I am already planning to order some more. Zaful is a store for everyone who wants to stay on budget yet have some quality clothes.
Dear Anaisa,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I ordered twice in this site and I really love it!
The price is fantastic, the quality great!
They are famous for swimwear but also dresses and t-shirts are good.
The shipping the second time was very fast only six business days!
Dear Elisa,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
They have amazing pieces of clothing and most of them have other user's reviews, which helps you have a more accurate idea of what the product looks like irl. I have never ordered anything that wasn't as I expected it. Sizing is accurate, and it has a very helpful size guide, so that you don't have to do it by heart, you can just take your measures.
Dear Lilamedusa,
We appreciate that you took the time to write a review.
Best regards,
Zaful Customer support
I LOOOOOOOOOVE this website! Their two-piece sets are AMAAAAAZING! So cute! The only advice or warning I would give is to make sure you know your measurements (best way to get an accurate size) or AT LEAST your dress size! That's the best way to ensure 100% that your clothes will fit. It really helps. The only downside of this site is, for the 2 pieces, you have to order the top and bottom as 1 size. So if you're a busty girl like me, just get stuff based off of your top size, and get the bottoms adjusted. Your stuff is coming from China, so be patient. All my stuff came in 2 weeks or less. And you can track it.
Dear Cecori,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
I bought some items from Zaful in November 2017. Now is March 2018. Zaful has never sent my item. Zaful has never returned my money. This is the way Zaful makes business.
I have wrote a lot of messages to Zaful, but customer support is totally blind and deaf. They sent me some inner document which to their opinion should prove that my money were returned. I can only try to open a dispute with my Bank having this "document".
Dear Yulia,
Thank you for taking your time to write your review.
Please kindly note your order has been sent out on December 5.
We have refunded in full 65.97USD to your original payment account on February 07.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you.
Best Regards
Zaful Customer Service
I really love the high quality material for the bathing suits, at such a low price. As this company has developed I have received my shipments at a much faster rate which makes me excited to continue ordering from them! There are a few bikinis that I have ordered from here that are my all time bathing suits and I think they would flatter any shape. Any bikinis that I have ordered that do not fit to the standard of the sizing chart show have been refunded or exchange. As well as one bikini I received was damaged and I received a store credit to order a new bathing suit all together (because the original one was sold out). Over all I have had an amazing experience with Zaful and they always put their customers first.
Dear Hailee,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I love ordering from Zaful - of course, you get what you pay for, but in this case you actually do get your 20 dollars worth instead of the many cheap scam sites that give you a terrible product that looks nothing like the picture.
You have to be selective with Zaful and really look at the fabric, reviews, pictures etc. but they don't hide anything from you - you can zoom in on fabric in high quality pictures, they sometimes offer videos of the models wearing the clothes so you know what it looks like on a moving person and not just in one cute pose, customers post pictures of what they got, and the customer service is really generous and helpful.
My only customer service issue is that many of the "coupons" and offers are, as with many sites, kind of a trick. They are legit, but you have to work to get stuff recognized and coupons added to your account, and you can only use one at a time in any given order, so you might have 60 dollars in coupons but they milk the money from you anyway. Not a lot of money though, and that is the case with pretty much every commercial clothing site.
Overall, I would say that you can trust them to send you the correct product as it is shown in the pictures, the prices are good and you get really stylish stuff, so it is good for buying a seasonal outfit that you don't want to break the bank on. I would recommend this site, just be selective, and don't be afraid to demand that your expectations are met if something goes wrong.
Also, KILLER BATHING SUITS. Seriously, and they are typically high quality. Get some.
Dear Sarah,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
I have bought multiple swimsuits from Zaful and plan on buying more. They usually come in 2 weeks and are really good quality. I have never had a problem with anything i have bought. Occasionally they don't fit the best but overall they fit pretty well and are super cute. Also the great prices make it worth it! I definitely recommend ordering from Zaful.
Dear Skye,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
Order 7 items, one of the items arrived broken. I went to their customer service center and they quickly offered to exchange it or give me back the money. The clothes are beautiful but not of great quality, the prices are cheap and there are discount coupons. As for the shipment, it took me two months to get to my house for customs reasons
Dear Luisa,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I've never had a problem with Zaful! My items have always arrived promptly and have always been exactly as pictured. Happy with all my purchases.
Dear Veronica,
We appreciate that you took the time to write a review.
Best regards,
Zaful Customer support
I've buy on Zaful some times and I'm always satisfied about my orders, the swater "Friday" is amazing, top quality, lowcost price and very fast shipping!
Dear Federica,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
El envío fue super rápido en dos semana tenía el paquete en casa. Todos los productos venían en envoltorios individuales y muy cuidados. El Jersey rosa super suave y muy bonito. Las camisas son super originales y todos los productos tallan como se indica en la web.
Dear Cristina,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I ordered many things from Zaful so far (shorts, accessories, dresses) and I always loved what I received! It is true sometimes shipping takes a bit long but I like the result, in the end, quality textile, accessories that look fancy but actually cost few dollars. I also like that you can check the reviews of other buyers for products so you have an idea what you will receive (real user photographs and size information etc)
Dear Ekin,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
I'm satisfied with my order, they have so many option to choose. They shipped my order fast. I ordered dresses and swimwears. Most of them are fitted perfect. I had a problem only with 1 bikini but the buyer protection team solved me a situatoion smootly.
I would recommend to order from this site.
Dear Heni,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
I loved the swimsuits and the service. The first bathing suit was just as for me. But one of the swimsuits did not fit me, it was smaller that I thought it would be. So I contacted the service and in two weeks I got my perfect size with no problem at all. I am going to shop the swimsuits only in zaful for sure.
I purchased three bikinis from Zaful and I was pretty happy with their quality. They were all a good material that felt thick and the sizing was almost perfect. Besides from a few loose threads and slightly disproportionate straps, which can be easily fixed, everything else was fine. You definitely get what you paid for, but the quality is still good, and there is a huge selection of bathing suits to choose from online. Did have a problem with the shipping time but customer service was very helpful.
Dear Mia,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
This is my honest review of Zaful! I always have a great experience when it comes to online shopping on Zaful's websites. They always send ship updates and I am usually aware of when my package should arrive. Sometimes shipping can take longer than other times but for me the items have been worth the wait! I have only purchased swimsuits from this website and have enjoyed/ gotten compliments on them all! I am definitely looking to order more from Zaful because their website is so easy to find everything.
Dear Customer,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
Zaful is one of those gems that you encounter while looking for a nice, affordable and trendy swimsuit (a friend from Peru recommended it so had to try it!). Just love my black velvet one piece and sexy burgundy bikini. My experience in the website was great, it is very easy to use, great pictures and descriptions and the customer support is always there for you!
Dear Sara,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I ordered a bunch of swimsuits for spring break and got them fast. They all fit and were exactly as pictured on the site! I recommend measuring yourself and ordering the size according to their chart and you won't have any problems. I plan on ordering many more in the future... prices are fantastic!
Dear Laine,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Theodora,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support