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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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It was the first time I bought something on Zaful. I just wanted to try it, because at first I thought that the products weren't going to be as good as on the site. But they were. The hoodie I bought, was really comfy and the shipping was a lot faster than expected, it took 8 business days. The only thing that wasn't perfect, was the color. The hoodie was like dark orange - red on the picture, but in real life, it was more red, but I liked it anyways. I think Zaful has good quality for their prices. I really like it and I'm going to order again soon!
I had an amazing experience at Zaful! The app was godly laid out, and easy to follow, They have an amazing shipping option where its free over $30! Once i received my items i was blown away by the amazing product i received! So so good for the price i paid. Will definitely be ordering from this heavenly shop again :)
Dear Cadence,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
My favourite website to shop from for bathing suits and potentially other items. Shipping for both my orders was reasonable and arrived within 4 weeks of ordering, faster than I expected since I live in Canada. The quality of the items was really great for the affordable prices and the fact that two piece items came together (instead of separate like most places). Sizing can differ depending on the item, but the measurements are fairly accurate, and I would suggest reading reviews for each item to make the best decision. When I had an issue with my order (a one-piece item was "back-ordered"), Zaful's customer service was speedy and answered all of my questions. This is an honest review of this shop, I have recommended Zaful to many of my friends and family and they have not been disappointed.
Dear Miesha,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I have made multiple purchases off of Zaful and I have always been pleased with my purchases. Shipping takes a while but the quality for the price is well worth the wait! Customer service is amazing and so helpful when I had questions.
Dear Ashley,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Thank you,
Zaful Customer Support
For the price, this place is definitely worth it. The bathing suits are super affordable and I have never had a problem with their customer service. Thanks!
Dear Natasha,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
I've ordered a bunch of bikinis from Zaful and I love them! They fit true to size and the prices are great and the quality is pretty good! I'll definitely buy more bathing suits from them. The only issue I've had is that I recently ordered a few hoodies and the one hoodie sold out before they could send it to me, and instead of giving me a refund they said they'd send me the hoodie as soon as it came back into stock, but who knows how long that could be? I'd rather have a refund. But besides that Zaful's bikinis are awesome and I deff recommend
Dear Andrea,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I several times made a shopping in zaful and all of them good for me. This time I bought yellow dress and it is good for beach. And for this time shipping was free. But I choosed wrong size but İt could be make some alteration. It will be best for me. The fabric is so light and good. In my opinion zaful is good choise for me. Because ın my country the same quality is so expensive. Thanks.
My first experience with Zaful was great! The shipping was very fast, I honestly didnt expect it to come that early. The overall quality of the item I ordered was great! I love the pattern and the sizing was exceptional! None of my items were damaged, due to the great packaging, in my opinion zaful has the best packaging, I really like my experience with zaful and the item that I bought. I definitely recommend buying from them.
Dear Alliah,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
I couldn't believe the quality. Like no lie, it was legit nice fabric and high quality. How with these low prices? Beats me, but I am going to keep ordering. Now there have been a few that aren't 100%, like the bras are always flimsy and I havent had thr guts to order pants. But kimonos and swimsuits totally worth it. Oh and the ring sets too! Tey are so pretty
Dear Phyllis,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
First time ordering from this site! The shipping was actually pretty fast! One of the products I received was torn - you can definitely tell the material is a little thin and cheap. I have mixed thoughts of the clothes as some were just what I accepted and great for the price! But others were sized too small or too large, poorly mad. I have not tried to return the items, yet but hope it goes smoothly!
Dear Lauren,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Awaiting for your reply.
Best Regards
Zaful Customer Service
I love shopping on ZAFUL. I'm someone who likes to constantly change my style, so the affordable prices make it one of my favorite online shops. Now, they sometimes do take a LONG time to ship. In this day and age we want things as soon as we order them, and sometimes it does get annoying. But I will order my clothes a season ahead or just buy them before I know I will really need them, the prices make it worth it to me. You also want to check the measurements. Things on this site tend to run small. And certain things (like jeans) I've found just don't fit me at all. So if you are hard to fit in a certain item of clothing, I'd say best not to order it from here. Also inspect the material and read the comments and reviews. I do tend to shy away from things without reviews. Another thing you have to realize is you get what you pay for. If I pay $13 for a skirt, I'm not expecting it to have AMAZING quality. Most things will not be. But for me if it looks cute and I paid next to nothing for it, i'm happy, even if it does fall apart after a bit. I'm usually done with something by then anyway. Then again some random things have come and I've been SHOOK by the quality. Every once in a while on this site you will get the random thing that is complete garbage, and every once in a while you'll buy a thing that'll have you saying "WOW! I only paid $6 for this?!" (And then you do a happy dance) But I'd say typically the quality usually lands somewhere in between those two things. I'm listing below my most recent order which just so happened to just be a hoodie with teddy bear ears (which is the softest thing EVER btw) But this review is based off of all of the many orders I have made in the past. Hope this helps someone! Happy shopping!
Dear Haley,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I was skeptical at first ordering from a website I'd never heard of before, but I was so happy with everything I've ordered and look forward to getting more quality items from Zaful. The shipping was a bit longer than expected, but within the timeline they gave me, and the items arrived perfectly as described and in great condition!
Dear Carly,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
Zaful est un excellent site pour faire shopping, les articles sont super qualité. Sont toujours comme les photos
Je suis très contente de service, la délai de mes commande assez rapide.
Ainsi pour les prix sont raisonnable.
Je suis très satisfaite de zaful et je suis très très heureuse que tout mes vêtements sont de zaful.je le recommander c'est un super site pour être moderne et styliste.
Merci beaucoup zaful
Dear Nona,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
My zaful experience was sort of bumpy. I received some high quality products and some low quality ones. Zaful is sort of a gamble but I feel if you look for the right things it can be worth it. For example I bought a jacket, a hoodie, shorts, a top and a two piece. I was happy with the hoodie, shorts and jacket but the two piece did not fit true to its size and the top ripped the minute I tried to wear it. Despite this my jacket is really high quality. My only other issue is the amount of time it took my jacket to get here. Around a month and a half which I thought was fairly ridiculous but other than that ok.
Dear Joanne,
We appreciate that you took the time to write a review.
Best regards,
Zaful Customer support
Zaful has such COOL stuff and I think it's really dependent on what you're looking for. Prices are very affordable, and add to that their special coupons and promotions you're getting a heck of a deal.
Stuff to buy: Bikinis are AMAZING quality and a fraction of the Instagram brands that sell the same ones, sunglasses and jewelry are also quite cute, and I've even gotten a full velvet tracksuit that I love!
Costumer service wise Zaful is very helpful and informative when I've had questions. I've had one item broken in the shipping process but I contacted Zaful and they had no problem refunding me after I sent them a picture.
Shipping was only around two weeks and all my items came as shown. Overall, I would definitely give it a try if you're eyeing their swimwear - it's definitely worth your coins!
Dear Helena,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I have ordered quite a few time from Zaful and I have to say that what you pay is what you get, although there are quite a few times I would be impressed by the material of certain items. A tip would be reading the reviews posted by others about the product, to see if the sizing of the product would fit you, or should you up or down a size.
Dear Amanda,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
I ordered a high top bikini and it came in less than a week, which was very surprising given the reviews on its slow shipping. I've had a very positive experience. The bikini was just like the photos and it was very well fitting. I'll be ordering from Zaful again in the future for sure, maybe not clothing and just swimsuits though.
Dear Ocean,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
The dress i ordered was made of thick material, and was cute and stretchy. Perfect with a white tshirt for a day out.
The cut was a little rough but decent for the price.
It does take at least two weeks to turn up though so bear that in mind for planning to take things on holiday.
Dear Aylin,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
Zaful is an excellent website, and I was a little hesitant because of what my friends told me about it, but now I recommend the website TO them. I ordered a bikini and it fit super well and looks great!
Dear Maya,
We appreciate that you took the time to write a review.
Best regards,
Zaful Customer support
When first ordering from Zaful, I was a little skeptical about the variety of reviews, however I took a chance and ordered several swim suits. I got all my items in a timely fashion and almost all of them fit (one bottom was a little small, though Zaful credited me some money for it). The clothes run small but overall the quality was decent and the styles are cute. Can't really be beat too much!
Dear Customer,
Thank you for your sharing.
Please review the product's measurements in the Size Guides on the right of product pictures.
You need to choose the item size according to your own measurements (in inches or cm).
Hope to see you again on Zaful.com soon!
We Best regards,
Zaful Customer support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Emma,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support