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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Pennsylvania
1 review
0 helpful votes
Follow Marion M.
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I love, love, love Zaful. The Customer service is superb, and although the shipping takes a while, it's all worth it. The material of the bathing suits makes all of the wait worth it. I am a recurring customer and will continue to be. If you have a problem with your order, you can exchange or return it with no hiccups. Plus, IT'S CHEAP!

Date of experience: May 1, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Marion,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Canada
1 review
0 helpful votes
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Honest review
May 2, 2018

Overall, i love zaful and their style of bathing suits. They are my go to website to get cheap bikinis! However, their sizes do run small, especially if you have a bigger bust. Another thing to look into is the shipping, it took pretty long for it come in, so I would order in advance if you want it for a specific date. Other than that, I love it!

Date of experience: May 1, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Kristi,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

Washington
1 review
0 helpful votes
Follow Nicole B.
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The swimsuits are hit and miss. Most of them are pretty good quality. I ordered 3 and 1 of them fit a little funky but is still wearable. I love the other 2! I would definitely recommend this site to a friend.

Date of experience: April 30, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Nicole,

Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer Service

Nebraska
1 review
0 helpful votes
Follow Sydney S.
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I have been shopping with Zaful for the last 2 years and have loved every piece i have received! It is super affordable and comes just how it is pictured. I have always read some reviews about sizing being "iffy" or coming late but the latest I have had to wait for an item is 2 weeks. I suggest sizing up for the swimsuits but other than that I think the pricing is worth what you get. Would suggest this to any teen :)

Date of experience: April 30, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sydney,

We would like to thank you for your comment about Zaful.
We always try our best to satisfy our customers and offer the best service possible.

Best regards,
Zaful Customer Service

Slovakia
1 review
0 helpful votes
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After first order I was so amazed, that our family bookmarked this shop. Few more orders later on, as the style is really unique. These are hard to find in any local offline stores (where everything seems so ordinary and boring) so far so good and all fitted great, even the fabric and color was excellent (skirts, shorts, dress, etc) - pleasant to wear. Also the prices are very good. Site is easy to browse, and very user friendly If you are lucky, or if you watch their site or receive newsletters, like me, you have high chance to get discounts or free shipping Worldwide(!), and that seriously makes the shopping even more convenient.

Date of experience: April 30, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Ernest,

We appreciate that you spend your time on writing the review.
Thank you for your kind support.

Best regards,
Zaful Customer Service

Italy
1 review
0 helpful votes
Follow Anita E.
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Love it!
May 1, 2018

I'd like t to share my honest experience since Zaful is already my favourite online store!
I have bought some bikinis and some dresses: the quality is super, the sizes are truthful and the shipping is quite fast (two weeks to Italy, perfectly in time for my holidays), I didn't expect it!
I would definitely recommend it and will buy again for sure

Date of experience: April 29, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Anita,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Turkiye
1 review
1 helpful vote
Follow Serap A.
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My items have shipped a day after the day I bought. They are so fast and have good quality. It s reliable and awesome. Thank you Zaful.

Date of experience: April 29, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Serap,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Florida
1 review
1 helpful vote
Follow Savannah R.
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The size guide said a small was a US size 4 but i am a zero-two and they fit me well. So the size guide is wrong, heads up. Also as can be expected the quality of clothes was bad. I ordered for a music festival and the outfits probably have a summers worth of wears maybe. Also it came two weeks late and im missing one of the pieces, which was the one i was most excited for. The guy said "soon" nine times and i told him i needed it within five days and the best he could give me was "i mean it should be there by then." fun-fact i also got a free duplicate so clearly they dont check what they are shipping for accuracy.

Date of experience: April 27, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Savannah,
We appreciate that you took the to time to write a review.

Sometimes, due to the stock issue, we will send the order into different packages.
We sincerely appreciate your understanding.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
Thank you for your understanding.
Best Regards
Zaful Customer Service

Canada
1 review
1 helpful vote
Follow Annalisa F.
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My Honest Opinion
April 29, 2018
Updated review

Lately I feel as though the prices have increased (I shop from Canada). However, when I shop during sales or promotional events it is often worth it... I can get a lot for my moneys worth. Quality is ok sometimes... depends on the pieces being ordered. I ordered a two piece outfit and it was very thin and quite big on me... and i ordered two bikinis, one of which fit PERFECTLY in a size medium, and the other fit not so perfectly also in a size medium. Its really about luck... i suggest to read the reviews under each item in order to get a better perspective on how the item might fit! All in all it was worth the price despite the mishap.

Date of experience: April 26, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Annalisa,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service


Affordable and cute
April 27, 2018
Previous review

Although the quality may not always exceed expectations and the fit may not always be EXACT. It is worth the price and it depends on the product. Most of the items I have bought have been actually really good quality for the price, and only 2-3 times has it been bad quality. Regardless it is always fixable. I definitely recommend this site, I have made so many orders at this point that I definitely think it worth it.

Date of experience: February 3, 2018
Canada
1 review
2 helpful votes
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Disappointed.
April 27, 2018

I just received my Zaful order and 2 out of the 4 shirts I received, 2 were torn at the seams and 1 was far too big and the last one was completely see through. As for the shorts in my order, they were longer than expected and the one pair is missing a belt hoop. Very disappointed for the money I spent especially being a student who wants fashionable clothing for low prices... I also want them in tact when I receive them.

Date of experience: April 24, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Bailey,
We regret that the products did not meet your expectation.
Sometimes, due to the stock issue, we will send the order into different packages.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

Once again we are sorry for any inconvenience.
Best Regards
Zaful Customer Service

Canada
2 reviews
1 helpful vote
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Stain on new dress
April 27, 2018

I had paid for a dress, payment was taken right away. I had to email them to get it shipped. When the dress finally came in, there was a stain on the front. I have emailed them to re send me a the dress. I have yet to hear from them.

Date of experience: April 24, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Smriti,
We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.
Best Regards
Zaful Customer Service

Canada
1 review
1 helpful vote
Follow Chinchin v.
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Best with s catch.
April 23, 2018

My experience with this shop was great except for the hidden fees. My first order was good there is no hidden fees. Now my second one has hidden fees of the shipping. They hay a choices there if you want standard or fast shipping with no fees. But then when my orders arrived I need to pay $30 and something in canidian and not to mention My order was shipped separately in 3. So every time my order arrives I need to pay $30 and something for the shipment so that would be $60 and something canidian. They are responsible of telling the costumers about this stuff but they didnt. So Im so DISAPPOINTED.

Date of experience: April 20, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Customer,
We apologize for this situation.

Sometimes, due to the stock issue, we will send the order into different packages.
We sincerely appreciate your understanding.
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).

Please reply to our message via the ticket system, and we will offer a solution for you.
Once again we are sorry for any inconvenience.
Thank you for your support.
Best Regards
Zaful Customer Service

California
2 reviews
0 helpful votes
Follow Natalia K.
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I've ordered twice from Zaful now - all bikinis + 1 shirt. I was skeptical at first, mainly because I've been burned before with these seemingly to-good-to-be-true websites that charge next to nothing for their clothing. First order I received two bikinis and ordered a size larger than I normally would based on others' reviews. Shipping took about 10-14 days, not too bad considering they come from China. Both are a bit too big (go figure), but very cute! The material was good quality (standard swim material), though the stitching wasn't the best. The bottoms didn't have a top seam (not sure if that is the correct term) so it 'rolls' at the edges and exposes the lining color. Annoying, but not a deal breaker for me. The 2nd suit didn't have this problem. The swim tops tend to not be adjustable and just have a single clasp, I may have a seamstress shorten straps. Because the two suits I got were a bit too large, I wouldn't expect either top to hold up to actual swimming with out a nip-slip, but are totally fine for lounging or casual dips/floating/etc. I placed another order of suits in my normal size. The tops fit WAY better (I'm a B), bottoms too, but now a little snug (UGH). I got smart with the 2nd order and made sure to get suits whose bottoms had the same color lining as the exterior color so any rolling can't be noticed. Style wise, they have all the current popular styles at a quarter the price! While the suits aren't the BEST quality, for $15 I think they're awesome. The only normal clothing item I bought was a simple ribbed cropped tshirt. Very cute, though basic. One interesting thing - there was no tag and I was unable to tell which was the front vs back. Looks the same either way so I just rolled with it! Will order from them again.

Date of experience: April 19, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Natalia,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

Wisconsin
1 review
0 helpful votes
Follow Brooke T.
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My first zaful experience was a great one. I ordered a top and two bikinis and they were exactly what I was expecting and wanted. I love the top and have worn it very often. I cannot wait to wear the bikinis this summer. My second experience was not too great but Zafuls customer support was very helpful when I asked to make an exchange.

Date of experience: April 16, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Brooke,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Florida
1 review
1 helpful vote
Follow Martha L.
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I ordered a lot of items during a sale, but some items were out of stock so there was a minor inconvenience that the shipping got delayed. But when I addressed the issue they acted very promptly and gave me different options, I wish I knew the name of the representative that helped me they were so polite.

Date of experience: April 16, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Martha,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Australia
1 review
0 helpful votes
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Great
April 13, 2018

Great experience ordering with Zaful, I ordered the wrong size and when I contacted them they fixed the problem immediately. The swimsuit looks great and is super comfortable, and I often get complimented on it! The material is high quality and holds together well for such a great price. I plan on buying a few more bikinis from there when summer rolls around so that I can have a great variety for such a small cost.

Date of experience: April 12, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jamie,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Support

Morocco
1 review
0 helpful votes
Follow Nabil E.
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Review ZAFUL
April 12, 2018

Products with high quality, fast shipping. I received a carefully assembled. And it matches the image participating in the site.

Date of experience: April 11, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Nabil,

Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Support

Spain
3 reviews
3 helpful votes
Follow Yelaz Y.
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Fabulosa
April 12, 2018

Me fascina Zaful por su calidad tan buena! Es de las tiendas online que mejor calidad tiene en general, he hecho varios pedidos grandes y nunca me ha decepcionado, siempre tienen ofertas y eso también se agradece. La recomiendo muchísimo! El envío es rápido y la atención al cliente es buena. Mi consejo para pedir en Zaful es fijarse muy bien en las medidas de cada prenda, ya que la talla S no tiene porque tener las mismas medidas en todos los jerseys de la web, cada uno tiene sus medidas individuales y para asegurarte de que pides tu talla lo mejor es que tengas apuntadas tus medidas y elijas la talla fijándote en las de la prenda! Así jamás falla. Aquí podéis ver una review de esta tienda que subí a mi canal hace algún tiempo: https://www.youtube.com/watch?v=nT1iucsO1Ss

Date of experience: April 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Yelaz,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Alabama
1 review
0 helpful votes
Follow Kayla L.
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Overall worth it!
April 11, 2018

Although I've had some issues with some of the bathing suits and clothes I still love to order from this site. I like how they keep coming out with new things and have a lot of variety. I wish they communicated a little better because they'd usually reach out to me and I'd only see it after the return policy was invalid. I didn't receive any emails concerning it which made me sad because I really did like most of what they sent me. I just wish that they reached out to me a little more effectively back then so I wouldn't feel as though I wasted money on things that don't fit or look good on me. Besides those small issues I really do love this company and don't see myself stopping from ordering from them in the future. Their product quality has really improved since I first started ordering from them, but I still find that the clothing they send is a little lower quality still. Room for improvement but I really do think its worth the money it costs!

Date of experience: April 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Kayla,

Thank you for sharing your experience with us.

We appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer support

Julia D.
Canada
1 review
2 helpful votes
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Better than expected
April 11, 2018

I was a little skeptical when I ordered my first cart from Zaful because the prices were so cheap. I thought for sure nothing would fit me and the quality of the clothing would be trash. However, I was pleasantly surprised that my outfits fit me perfectly and looked adorable. The quality was pretty good for the price, and I feel super confident in them. I did have an issue with one of the pieces sizing but Zaful customer support was amazing and I was given a full refund and didn't have to worry about shipping the piece back, I just gave it to my roommate! Overall a great experience and I will be buying again! The one thing I would say is that it did take a while to ship, but it's understandable because it's coming from an international location!

Date of experience: April 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Julia,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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