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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
1 helpful vote
Follow Lexi J.
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Love this store!
May 12, 2018

The bathing suits are super cute! Like any other store, read reviews and adjust sizes accordingly. Ive never had a problem and have ordered many times from them! Super affordable as well

Date of experience: May 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Lexi,

We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.

Best regards,
Zaful Customer Service

Ohio
1 review
2 helpful votes
Follow Kirstin P.
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I LOVE Zaful!
May 12, 2018

Zaful is one of my favorite sites EVER! They have the cutest clothing for a reasonable price. They are my go-to for all types of clothing, including summer and winter, and their shipping times are quick! Furthermore, their customer service is the best - quick to respond and always able to help. This is my real objective experience that I am willing and happy to share with others.

Date of experience: May 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Kirstin,

We appreciate that you spend your time on writing the review.
Thank you for your kind support.

Best regards,
Zaful Customer Service

Florida
1 review
1 helpful vote
Follow Ana C.
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This online shop offers the trendiest things out in the market at such an affordable price. The products are all well made and the pictures are true to the product you order. The customer service is extremely helpful and prompt. I have never had a problem with the shipping or quality of the items ordered. I love this shop!

Date of experience: May 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Ana,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Australia
1 review
1 helpful vote
Follow Megan A.
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Zaful has been my favorite website to order affordable, high quality bikinis from for over 3 years now! The products are always true to picture, which is something I feel a lot of people worry about when it comes to online shopping, and are surprisingly great quality for the price!
As for shipping, it can take a bit longer than other website and sometimes the products ship in separate packages, however they always send tracking numbers and will let you know if the products are being shipped separately. You are never mislead.
Overall I would highly recommend Zaful, especially if you are looking for an affordable alternative to trendy items!

Date of experience: May 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Megan,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

California
1 review
1 helpful vote
Follow Madison A.
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Love everything I ordered from Zaful! It all fits as expected and is nice material. Everything arrived in a timely manner and is perfect for my summer wardrobe! Will definitely be placing more orders! (This is my honest, and genuine review).

Date of experience: May 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Madison,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Lebanon
1 review
1 helpful vote
Follow Valeria G.
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I really love this store, and their customer service is perfect. I keep on wearing their products like every week and I received many compliments while wearing them.

Date of experience: May 9, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Valeria,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

Canada
1 review
1 helpful vote
Follow Haley A.
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My order got messed up and ended up getting sent back to zaful (issues with Canada post) so therefore zaful said they would refund me. I contacted them 4 times to ask about when I would receive the refund and they have yet to answer. It's been over 4 months. DO NOT ORDER FROM THEM. You will get ripped off, they will never contact you about any issues with your order, also their shipping takes FOREVER so you're better off spending your money elsewhere.

Date of experience: May 7, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Haley,
Thank you for your message and informing us about this issue.

We are so sorry for that due to the stock, we sent your order into two packages.
The delivery of your second package was unsuccessful and your item was sent back to us.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

Thank you very much for your collaboration.
Best Regards
Zaful Customer Service

Hungary
1 review
0 helpful votes
Follow Panka B.
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Zaful is great, both in quality and in customer service. I have ordered several clothes from their website, each of them came fast and they were all like in the descriptions and on the pictures. They don't have size issues, and out of stock is very rare. Women's clothes has a large variety to choose from, each piece is unique and fashionable; however, men's clothes still has to improve I think. They are just not that fashionable, but there are exceptions of course, for example their men's hoodies and jumpers are really good.
When I ordered, the clothes arrived on time, each in their separate bag and we didn't have size issues; but you should always check the size chart, as men's M is a little shorter than I thought.
With their discounts and coupons, you can buy fashionable clothes for a very, very fair price; and they always have coupons.
Overall, I recommend buying from Zaful, you won't regret it!

Date of experience: May 5, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Panka,

Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer Service

Canada
1 review
3 helpful votes
Follow Bryce B.
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They say if you order over a certain $ amount that shipping is free, but that means your packages will be bigger and will collect "tax charges". Youll end up paying fedex or DHL $50 dollars in shipping. Its a $#*!ing scam. Ya the bathing suits are cute but not cute enough for that kind of money. So mad rn.
Also, 1 of my packages never showed up and zaful arent doing jack sh! T to refund me.

Date of experience: May 4, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Bryce,
We apologize for this situation.

We are so sorry for that due to the stock, we sent your order into three packages.
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).

Please reply to our message via the ticket system, and we will offer a solution for you.
Once again we are sorry for any inconvenience.
Best Regards
Zaful Customer Service

Poland
1 review
0 helpful votes
Follow Klaudyna T.
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If you are looking for cute summer clothing and bikinis, Zaful is perfect for you! I've always struggled to find my perfect bikini store and finally I found one :) I ordered two bikinis on Zaful and both turned out really cute, comfortable and true to size. Zaful products are affordable but made out of good quality materials. The shipping doesn't take that long. I live in Europe and it took about two and a half weeks to get my order. If you have any problem you can easily contact Zaful support team and get a very quick and helpful response. I recommend Zaful and I'm definitely going to buy more pretty products on their website! :)

Date of experience: May 3, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Klaudyna,

We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.

Best regards,
Zaful Customer Service

Oregon
1 review
0 helpful votes
Follow Melissa A.
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I love Zaful.com it is great! They are affordable and have everything trending! They don't slack on their quality either! Zaful is amazing! If you see something on Instagram, youtube or social media in general check zaful! I'm sure they will have it and probably for half the price! And they always have sales!

Date of experience: May 3, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Melissa,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Arizona
1 review
0 helpful votes
Follow Isabel L.
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Honestly, everyone needs to try Zaful! I swear by it! I have ordered 6 bathing suits from this website and I have found that each of them have had wonderful quality! They only take 1 - 3 weeks to ship but most of mine have come within 2 weeks. BUT CAN WE TALK ABOUT THE PRICE. Most of these suits are only 12$! AND THEY COME WITH A TOP AND A BOTTOM! My only complaint would be that it is hard to find full coverage bottoms but it's possible and for the price u can just go out and buy new ones. Overall I'm never shopping anywhere else to buy swimwear. I am excited to try there other products!

Date of experience: May 3, 2018
New York
1 review
1 helpful vote
Follow Leigh-anne B.
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Zaful just shortened their shipping time, so I got my order within a week! I was so happy because it used to take so much longer. I just bought a bodysuit and bikini and I love them both, the quality is so great! They also have great customer service!

Date of experience: May 3, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Leigh-anne,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

TW
1 review
0 helpful votes
Follow Ashley O.
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Zaful is a reliable online shopping retailer. They really care about providing their customers with a positive shopping experience and will follow up to make sure you are happy, even after you have received your order.

Will always be a return customer!

Date of experience: May 2, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Ashley,

Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer Service

VE
2 reviews
1 helpful vote
Follow Ayari O.
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Nice purchase
May 6, 2018

I have been totally delighted with my order in Zaful. At first I was not sure about buying because of the low prices they have, but the quality of their products is good. The shipment takes a month to get to my house in Venezuela.

Date of experience: May 2, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Ayari,

We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.

Best regards,
Zaful Customer Service

Illinois
1 review
2 helpful votes
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TERRIBLE
May 6, 2018

I saw positive reviews and wanted to believe. They charged my credit card for the non-discount amount & then claimed that they did apply the discount and only gave me partial refund.

The clothing quality was either nice (2-3) items but overall poor (scratchy, bad sewing, terrible sizing) as they source from all over china.

SHIPPING- Over 6 weeks and after many customer service complaints, charging my credit card was on time though...

RETURN was terrible and complicated, I had to go drive to a local Post Office only to be told that the shipping label they provided me was not enough $$$ for the return cost. ALSO ZAFUL DOES NOT PAY FOR RETURN SHIPPING. They subtract the dollar amount from your refund. So I ended up paying for both USPS and "ZAFUL" shipping.

Date of experience: May 2, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear lauren,
We apologize for the inconvenience we may have caused to you.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please note that you have enjoyed the discount. The shipped fee was charged by your local post office.
We have contacted you via ticket with our solution, please check it and reply to us.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Jada M.
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Zaful has really good quality and offers the most affordable prices that I know of. I continue to shop here. The only thing I think needs improvement would be the shipping as it can take sometimes more than a month for me to receive my items. I usually have to plan in advance if I want to order from here because I need to ensure that I get my items for the time that I need them for.

Date of experience: May 2, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Jada,

We appreciate that you spend your time on writing the review.
Thank you for your kind support.

Best regards,
Zaful Customer Service

Australia
1 review
3 helpful votes
Follow A N.
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I saw an ad on facebook for this gorgeous dress and went through to the site to purchase it. It was not on sale, it had no indication that the stock was running out (i think maybe the medium had sold out?) so I went ahead and purchased this item (with a few other things). About 1 month later, i receive an email saying the item i ordered was out of stock, and they would need to wait until they received more before they could send it out to me. How long? They weren't sure.
I understood, sometimes suppliers and stockists etc can let them down, but they hadn't indicated which item. So i asked, they said it was just the dress but wouldn't send the other items out until the dress was ready? I was frustrated by this point. I asked for a full refund to get it over and done with as it wasn't worth the hassle. I received another 'advice' reply suggesting what I should do and if i could just wait until they got the item back in stock. I replied AGAIN saying no, I just wanted my refund. To which they processed it and said to wait 7-14 working days.

1 month later I still have seen no sign of the refund.
I messaged the live chat crew to see if they could help, they just said to check the card account as it should have been paid. I repeated, that I have not received a single refund for this goddamn dress that i ordered 2 months ago. They said they'd get back to me via email.

I get it, sometimes things go wrong. But in this case, the customer service have done very little to ensure my needs are met in this instance and seems like they couldn't care less if I wanted to buy with them again. So frustrated and disappointed.

Date of experience: May 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear A N,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have contacted you via ticket with our solution, please check it and reply to us.
Best Regards
Zaful Customer Service

New York
1 review
0 helpful votes
Follow Melissa L.
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Simply fabulous
May 2, 2018

I love Zaful! Their suits are amazing and good quality. The best part is the price! They have affordable prices which is very helpful. I have been ordering their suits for many years now and every time Im more surprised by the quality and how well made the suits are. Overall zaful is literally a life saver. If it wasnt for them I would maybe have a pair or two suits max since theyre so expensive everywhere else.

Date of experience: May 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Melissa,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

New York
1 review
0 helpful votes
Follow Sarah N.
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I had a great experience when ordering bikinis off of Zaful. Zaful has really great customer service and they made sure I was satisfied with my orders. One of the bikinis I ordered was too small but Zaful was super nice and sent me the correct size for free. The quality of the bikinis turned out to be very good especially for how cheap the prices are. Overall, Zaful is a great website to shop for cute affordable bikinis.

Date of experience: May 1, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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