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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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GB
1 review
1 helpful vote
Follow Victoria M.
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Beautiful Playsuit
May 23, 2018

I ordered a beautiful playsuit, was not expecting much because of the cheap price but I was pleasantly surprised when it came, it was lovely and it came so quickly. I've worn it to absolute death.

Date of experience: May 22, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Victoria,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Florida
1 review
2 helpful votes
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Zaful
May 22, 2018

Zaful is a cheap, stylish website full of flattering and cute clothes! 10/10 would recommend! I have ordered a few rompers and bathing suits from Zaful. Everything i have ordered has come in fast.

Date of experience: May 21, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Grace,

We appreciate that you spend your time on writing the review.
Thank you for your kind support.

Best regards,
Zaful Customer Service

Turkiye
1 review
0 helpful votes
Follow Burcu M.
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I bought in the zaful one jumpsuit, 1 dress, 3 swimsuits, 2 sunglasses and one earing it was all good quality. Jumpsuit and dress didnt fit me well than i contacted with the zaful and they refund my money back. Good quality and alsa good communication

Date of experience: May 21, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Burcu,

We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.

Best regards,
Zaful Customer Service

Ohio
1 review
0 helpful votes
Follow Maria M.
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I was a bit skeptical of ordering from a foreign website for such a low price, but I was delighted when I got the products. They are great quality and I have never felt so confident in swimwear. The only downside was the length of shipping, which took about a month, but it was well worth the wait. Additionally, the customer service is amazing. When I needed new sizes, the responses were quick and I was sent new swimsuits for free. So happy I found this website!

Date of experience: May 20, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Maria,

Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer Service

Michigan
1 review
0 helpful votes
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Loved it!
May 22, 2018

I ordered 2 bikinis and a one piece from the site. They all fit perfectly and were very flattering. I received so many complements when I wore each of them. They were all true to size and the color was exactly how it was pictured online. Also, you can't beat the price! The shipping was decently timely as well. Would definitely recommend and will definitely use this site again!

Date of experience: May 20, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Ashley,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

Costa Rica
1 review
0 helpful votes
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Customer Service
May 22, 2018

I ordered 6-7 items and they came in two separate packages. The first package arrived and everything was fine however the second package which included the remaining 5 of my items has not yet arrived even that i order it over 3 weeks ago and when i go to check when its coming it doesn't say the date. In the website it said it was only going to take a week.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Margo,
We appreciate that you took the time to write a review.
We are so sorry for that due to the stock, we sent your order into two packages.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We are looking forward to assisting you.
Best Regards
Zaful Customer Service

Portugal
1 review
0 helpful votes
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Thank you zaful
May 21, 2018

I bought in the zaful several dresses, I never imagined that would have so much quality, fabric and perfect trim, attendance note 1.0000 thank you zaful,

Date of experience: May 19, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Daiane,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Mexico
3 reviews
0 helpful votes
Follow SARA L.
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He tenido una excelente experiencia de compra en Zaful, Sin duda recomiendo muchísimo esa tienda en linea, ya que todo lo que ordene llego en el tiempo establecido, tienen una excelente presentación porque todo llega muy bien empaquetado, me parece una pagina muy profesional, ademas todo lo que encargue llego de una calidad muy buena y son demasiado amables a la hora de resolver dudas, tienen estilos de ropa muy original, me encanta mucho!
I have had an excellent shopping experience in Zaful, I definitely recommend that online store, since everything I ordered arrived in the established time, they have an excellent presentation because everything arrives very well packaged, it seems to me a very professional page, besides everything I order comes from a very good quality and they are too kind when it comes to solving doubts, they have very original clothing styles, I love Zaful very much!

Date of experience: May 18, 2018
Charlie F. ZAFUL Rep
over a year old

Dear SARA,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

California
1 review
0 helpful votes
Follow Kassandra E.
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I love you Zaful
May 19, 2018

I am shocked at how great the quality of this clothing is. The prints are gorgeous, the material does not look or feel cheap, and i got five full outfits for my trip to Hawaii for less than $90! Amazing.

Date of experience: May 18, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Kassandra,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Spain
1 review
0 helpful votes
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LOVED IT!
May 19, 2018

I ordered 2 tops in Zaful and again they did not disappoint! I am super happy to have purchased again, everything came perfect (:

Date of experience: May 18, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Aitana,

We appreciate that you spend your time on writing the review.
Thank you for your kind support.

Best regards,
Zaful Customer Service

Morocco
1 review
0 helpful votes
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I love the quality of goods in this website, it's as it's said in the picture, i greatly recommend it.

Date of experience: May 17, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Hamza,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

Washington
1 review
2 helpful votes
Follow Kiva L.
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Disappointed
May 20, 2018

I ordered 2 swimsuits, 1 two piece outfit, 1 necklace, and 1 pair of sunglasses. I paid an extra 2 dollars for shipping insurance. Totaled at 50.58. Everything was going well, it shipped out quickly along with a FedEx tracking number. I tracked the package daily, seeing where it went. All of sudden it's stuck in Memphis, TN with a clearance delay. Confused on what the term means, I call FedEx and they say its stuck in customs and all they need is 2 forms filled out. They emailed me the 2 forms meant for the manufacturer to fill out. I send the forms to Zaful's support team. They send back a totally different form. Not helpful. Next day, I get a message from Zaful saying my package has been destroyed and I can get a 20% refund. What? That's 10 dollars and I've literally never even touched my package. I'm currently still disputing this but I've had to go out my way to contact FedEx and Zaful as they should be communicating to each other, not through me.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Kiva,
Thank you for raising this concern.
We sincerely apologize for this delivery issue.
Here are our terms and conditions for your reference: https://www.zaful.com/terms-of-use/
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
Thank you for your kind understanding.
Best Regards
Zaful Customer Service

Arizona
1 review
0 helpful votes
Follow Breanna H.
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I am very pleased with Zaful's quality, prices, and customer service. Take a look at their website and you will see at first glance you can see they have a lot to choose from. From accessories to bathing suits to athletic wear. And I think I their prices are killer! The quality of the clothes were definitely great as well. Any issues? Zaful will make the solution easy for you. They are quick to respond (no more than 24 hours) and really do the best they can to help your needs. I wish the shipping was quicker, however I understand why it is 10-15 business days. I definitely recommend Zaful to all online shoppers!

Date of experience: May 15, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Breanna,

Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer Service

Massachusetts
1 review
0 helpful votes
Follow Danielle S.
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I was tentative about ordering online from Zaful originally but have been more than impressed since. I've ordered 4+ times and they have all looked just like the images. The shipping is quicker than I expected and everything is very affordable. Sizing can be tricky, but there is a great customer review section which always helps me to pick the right size. Love it and always recommend it!

Date of experience: May 15, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Danielle,

We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.

Best regards,
Zaful Customer Service

New Jersey
1 review
1 helpful vote
Follow R H.
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I have ordered from Zaful more than enough times to write an honest review on my overall experience. I was satisfied with the majority of my purchases (bikinis, dresses, 1 pair of sunglasses). The prices are definitely cheaper than a lot of big name stores and brands and the quality of everything I have received are pretty good for the cost. Sizing tends to vary a lot so be sure to read a lot of reviews before you make your purchase.

Date of experience: May 15, 2018
Charlie F. ZAFUL Rep
over a year old

Dear R H.,

We appreciate that you spend your time on writing the review.
Thank you for your kind support.

Best regards,
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Emese L.
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Try it out!
May 15, 2018

I have ordered from zaful on 3 occasions and I have been satisfied 2/3 times. The only thing I can caution people about is sizing! Very hit or miss. I am usually a size small (in Canada) but I tend to order a M in everything unless the previous reviews on the product say otherwise. The QUALITY of the products have been awesome and worth the price (if you can get the size right). Shipping takes awhile but I'm always pleased when my order comes and it has fit great the last 2 orders I did. I definitely recommend :) The one time I contacted customer service they were really nice and helpful. I love zaful :)

Date of experience: May 13, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Emese,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

France
1 review
0 helpful votes
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Super made up with my order.
Came quick, it does what is says it does. It falls the way it should.
So yeah, i recommend, you can go there with your eyes closed! (chose the colors first :P)

Date of experience: May 12, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Stephanie,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Canada
1 review
0 helpful votes
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I just want to give my honest opinion about this compagny so that people can know that it is a good site and there is no scam, the products we receive are very beautiful and good quality/price. All of my bikinis are coming from Zaful! The bikinis are the best quality/price. It happened sometimes that the size didn't fit with me but it's not a big problem, and it doesn't happen often. The bikinis they sell are very fashionable.

Date of experience: May 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Laurence,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Spain
1 review
2 helpful votes
Follow Arantza N.
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I just made an order in Zaful.com, and I recommend to anyone that is searching for reasonable price accessories. They gave a huge catalogue with trendy styles in jewelry, sunglasses, bikinis, etc. I bought from them a bikini and some earrings and the shipping process was correct, my package arrived on time, with separate boxes and all was the same as stated on the website.

Date of experience: May 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Arantza,

Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Service

Florida
1 review
1 helpful vote
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Zaful is awesome!
May 12, 2018

Although there are a lot of mixed reviews given about Zaful I think this is one of the most amazing online sites to order bikinis! They are true to size and they are a good quality. The ship in a reasonable time and I am always satisfied!

Date of experience: May 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Abby,

Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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