Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
I ordered a beautiful playsuit, was not expecting much because of the cheap price but I was pleasantly surprised when it came, it was lovely and it came so quickly. I've worn it to absolute death.
Zaful is a cheap, stylish website full of flattering and cute clothes! 10/10 would recommend! I have ordered a few rompers and bathing suits from Zaful. Everything i have ordered has come in fast.
Dear Grace,
We appreciate that you spend your time on writing the review.
Thank you for your kind support.
Best regards,
Zaful Customer Service
I bought in the zaful one jumpsuit, 1 dress, 3 swimsuits, 2 sunglasses and one earing it was all good quality. Jumpsuit and dress didnt fit me well than i contacted with the zaful and they refund my money back. Good quality and alsa good communication
Dear Burcu,
We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.
Best regards,
Zaful Customer Service
I was a bit skeptical of ordering from a foreign website for such a low price, but I was delighted when I got the products. They are great quality and I have never felt so confident in swimwear. The only downside was the length of shipping, which took about a month, but it was well worth the wait. Additionally, the customer service is amazing. When I needed new sizes, the responses were quick and I was sent new swimsuits for free. So happy I found this website!
Dear Maria,
Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer Service
I ordered 2 bikinis and a one piece from the site. They all fit perfectly and were very flattering. I received so many complements when I wore each of them. They were all true to size and the color was exactly how it was pictured online. Also, you can't beat the price! The shipping was decently timely as well. Would definitely recommend and will definitely use this site again!
Dear Ashley,
Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Service
I ordered 6-7 items and they came in two separate packages. The first package arrived and everything was fine however the second package which included the remaining 5 of my items has not yet arrived even that i order it over 3 weeks ago and when i go to check when its coming it doesn't say the date. In the website it said it was only going to take a week.
Dear Margo,
We appreciate that you took the time to write a review.
We are so sorry for that due to the stock, we sent your order into two packages.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We are looking forward to assisting you.
Best Regards
Zaful Customer Service
I bought in the zaful several dresses, I never imagined that would have so much quality, fabric and perfect trim, attendance note 1.0000 thank you zaful,
Dear Daiane,
Thank you for your feedback.
We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Service
He tenido una excelente experiencia de compra en Zaful, Sin duda recomiendo muchísimo esa tienda en linea, ya que todo lo que ordene llego en el tiempo establecido, tienen una excelente presentación porque todo llega muy bien empaquetado, me parece una pagina muy profesional, ademas todo lo que encargue llego de una calidad muy buena y son demasiado amables a la hora de resolver dudas, tienen estilos de ropa muy original, me encanta mucho!
I have had an excellent shopping experience in Zaful, I definitely recommend that online store, since everything I ordered arrived in the established time, they have an excellent presentation because everything arrives very well packaged, it seems to me a very professional page, besides everything I order comes from a very good quality and they are too kind when it comes to solving doubts, they have very original clothing styles, I love Zaful very much!
Dear SARA,
Thank you for sharing your experience with us.
We really appreciate your support.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer Service
I am shocked at how great the quality of this clothing is. The prints are gorgeous, the material does not look or feel cheap, and i got five full outfits for my trip to Hawaii for less than $90! Amazing.
Dear Kassandra,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer Service
I ordered 2 tops in Zaful and again they did not disappoint! I am super happy to have purchased again, everything came perfect (:
Dear Aitana,
We appreciate that you spend your time on writing the review.
Thank you for your kind support.
Best regards,
Zaful Customer Service
I love the quality of goods in this website, it's as it's said in the picture, i greatly recommend it.
Dear Hamza,
Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Service
I ordered 2 swimsuits, 1 two piece outfit, 1 necklace, and 1 pair of sunglasses. I paid an extra 2 dollars for shipping insurance. Totaled at 50.58. Everything was going well, it shipped out quickly along with a FedEx tracking number. I tracked the package daily, seeing where it went. All of sudden it's stuck in Memphis, TN with a clearance delay. Confused on what the term means, I call FedEx and they say its stuck in customs and all they need is 2 forms filled out. They emailed me the 2 forms meant for the manufacturer to fill out. I send the forms to Zaful's support team. They send back a totally different form. Not helpful. Next day, I get a message from Zaful saying my package has been destroyed and I can get a 20% refund. What? That's 10 dollars and I've literally never even touched my package. I'm currently still disputing this but I've had to go out my way to contact FedEx and Zaful as they should be communicating to each other, not through me.
Dear Kiva,
Thank you for raising this concern.
We sincerely apologize for this delivery issue.
Here are our terms and conditions for your reference: https://www.zaful.com/terms-of-use/
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
Thank you for your kind understanding.
Best Regards
Zaful Customer Service
I am very pleased with Zaful's quality, prices, and customer service. Take a look at their website and you will see at first glance you can see they have a lot to choose from. From accessories to bathing suits to athletic wear. And I think I their prices are killer! The quality of the clothes were definitely great as well. Any issues? Zaful will make the solution easy for you. They are quick to respond (no more than 24 hours) and really do the best they can to help your needs. I wish the shipping was quicker, however I understand why it is 10-15 business days. I definitely recommend Zaful to all online shoppers!
Dear Breanna,
Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer Service
I was tentative about ordering online from Zaful originally but have been more than impressed since. I've ordered 4+ times and they have all looked just like the images. The shipping is quicker than I expected and everything is very affordable. Sizing can be tricky, but there is a great customer review section which always helps me to pick the right size. Love it and always recommend it!
Dear Danielle,
We would like to thank you for your comment about Zaful. We always try our best to satisfy our customers and offer the best service possible.
Best regards,
Zaful Customer Service
I have ordered from Zaful more than enough times to write an honest review on my overall experience. I was satisfied with the majority of my purchases (bikinis, dresses, 1 pair of sunglasses). The prices are definitely cheaper than a lot of big name stores and brands and the quality of everything I have received are pretty good for the cost. Sizing tends to vary a lot so be sure to read a lot of reviews before you make your purchase.
Dear R H.,
We appreciate that you spend your time on writing the review.
Thank you for your kind support.
Best regards,
Zaful Customer Service
I have ordered from zaful on 3 occasions and I have been satisfied 2/3 times. The only thing I can caution people about is sizing! Very hit or miss. I am usually a size small (in Canada) but I tend to order a M in everything unless the previous reviews on the product say otherwise. The QUALITY of the products have been awesome and worth the price (if you can get the size right). Shipping takes awhile but I'm always pleased when my order comes and it has fit great the last 2 orders I did. I definitely recommend :) The one time I contacted customer service they were really nice and helpful. I love zaful :)
Dear Emese,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer Service
Super made up with my order.
Came quick, it does what is says it does. It falls the way it should.
So yeah, i recommend, you can go there with your eyes closed! (chose the colors first :P)
Dear Stephanie,
Thank you for sharing your experience with us.
We really appreciate your support.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer Service
I just want to give my honest opinion about this compagny so that people can know that it is a good site and there is no scam, the products we receive are very beautiful and good quality/price. All of my bikinis are coming from Zaful! The bikinis are the best quality/price. It happened sometimes that the size didn't fit with me but it's not a big problem, and it doesn't happen often. The bikinis they sell are very fashionable.
Dear Laurence,
Thank you for your feedback.
We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.
We appreciate your support.
Thank you,
Zaful Customer Service
I just made an order in Zaful.com, and I recommend to anyone that is searching for reasonable price accessories. They gave a huge catalogue with trendy styles in jewelry, sunglasses, bikinis, etc. I bought from them a bikini and some earrings and the shipping process was correct, my package arrived on time, with separate boxes and all was the same as stated on the website.
Dear Arantza,
Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Service
Although there are a lot of mixed reviews given about Zaful I think this is one of the most amazing online sites to order bikinis! They are true to size and they are a good quality. The ship in a reasonable time and I am always satisfied!
Dear Abby,
Thank you for your kind review about Zaful.
We are always happy to hear that our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Victoria,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer Service