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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Florida
1 review
0 helpful votes
Follow Valentine J.
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White dress: Absolutely beautiful, but keep in bind you'll only be able to wear it over a bikini to go to the beach or something (the picture is from a Lual I went at the beach with friends and we went swimming). The front is fine, but the back is completely sheer, so idk... I wouldn't wear it in a mall lol

Blue dress: Super flattering in the body! It has a white strip in the back that was too big, but it took me 10 min to cut and sew it back on. I think they do that to ensure the dress will fit you, and you can alter that strip according to your shoulder width. Everyone kept asking me where I got it! Love it! I'm 5'4" and I got a M. Small would have fit too, but I like the flow it has with the super large sleeves.

Date of experience: May 29, 2018
Belgium
1 review
2 helpful votes
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Excellent service
May 30, 2018

Zaful offers great products, and also great customer service. The Z points they offers encourage a lot of people to write reviews about products en post pictures of them. This really helps customers to decide what would look good on them. The customer service is always ready to help you with every problem you might have, and they respond very quickly. I didnt receive my order once, and they immediately send it again, without extra charges.

Date of experience: May 29, 2018
Romania
1 review
0 helpful votes
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My opinion!
May 29, 2018

I odered 1 swimsuite and a short, and are very beautiful.The price in Zaful is very favorable despite other wbsides.

Date of experience: May 28, 2018
Brazil
1 review
0 helpful votes
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Fast delivery
May 28, 2018

I am from Brazil and I am very satisfied with the service provided by the store. I am a long time customer and I always buy clothes through the site, there was never any problem related to the team. The support provided is fast and the clothes are exactly as described.

Date of experience: May 27, 2018
Mexico
1 review
0 helpful votes
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10/10
May 28, 2018

I have ordered from Zaful 2 times and they give you amazing quality products with five star shipping and amazing costumer service I really recommend buying from zaful

Date of experience: May 27, 2018
Illinois
1 review
0 helpful votes
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Zaful has such good affordable pieces and the items always come in great quality. I have ordered from Zaful several times and am always pleasantly surprised. If you are on the edge of whether or not to place your order- do it!

Date of experience: May 27, 2018
Spain
1 review
0 helpful votes
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Good
January 26, 2019

Clothes were the same as the picture showed. I'm glad to have ordered in this webside. And it was not the first time. I had already ordered there 2 bikinis and the product was great. Thaks!

Date of experience: May 27, 2018
Connecticut
1 review
0 helpful votes
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Worth it
May 27, 2018

I've ordered from Zaful twice. With the help of customers reviews, I was able to find the products I was looking for without having to worry about size at that point. Obviously, the price is really low, so you can't expect a Frankies bikini material out of it, but you can easily find good quality items that are comparable to forever 21/target etc. I believe its worth it and you save a lot of money.

Date of experience: May 26, 2018
Norway
1 review
0 helpful votes
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10/10
May 27, 2018

10 things:
* Lovely customer service
* Fantastic prices
* Nice shipping rates
* Good sales
* Amazing quality of clothes
* Reviews w/ pictures! - really helps when deciding whether to buy something or not!
* Fashionable items, statemen pieces AND basics to really nie prices
* Nice shipping - with tracking!
* Fast shipping - my longest order took about 3 weeks, but it was due to holidays!
* Durable clothes
* True to size clothes - if not customer service helps out :)

Date of experience: May 26, 2018
Washington
1 review
0 helpful votes
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I've bought multiple bikinis from Zaful in the past and have had great experiences. The color shown in the pictures online match perfectly, as well as the cut. For the price you're paying for these bikinis, I'd say the quality is very good. One thing I'd say that disapointed me was the sizing because they're not very true to theri size guide. I'd like to see a more accurate size guide in the future.

Date of experience: May 25, 2018
Canada
3 reviews
42 helpful votes
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Zaful
May 27, 2018

If nothing goes wrong with your order then it should be fine but if anything does go wrong ZAFUL will NOT help. They have AWFUL customer service and are terrible and rude in their responses. I ordered earrings and never received them even though in their tracking system it says RECEIVED. I paid extra insurance for delivery and it meant nothing to the customer service representatives. They did absolutely NOTHING to help. Even if you don't think you're paying a lot, the cheap prices are not worth the trouble, it is simply a waste of your time and money. Then they try to send you a $20 gift certificate to write a good review about them. Please don't trust this company and save yourself from a terrible experience.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Mara,
We sincerely apologize for this delivery issue.
According to the shipping website the package has been delivered.
Unfortunately these kinds of losses are beyond our control.
Please refer to our terms and conditions about shipping here for more details: http://www.zaful.com/terms-of-use/
Please rest assured that we will do our best to resolve any issues to your satisfaction.
We have contacted you via ticket with our solution, please check it and reply to us.
We look forward to hearing from you.

Best Regards
Zaful Customer Service

New York
1 review
0 helpful votes
Follow Mackenzie m.
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I ordered a few bathing suits back in February 2018 for my spring break trip in March. Shipping took a bit of time but they were HONEST about the time it would take. I received my package on time just took about 3ish weeks.
The bathing suits run small. I ordered all of mine Larges. The tops usually fit or were a bit small, and the bottoms were all small. I recommend ordering your size larger than you normally would.
As for quality, the bathing suits are well made for their price. I was expecting bad quality and for them to be falling apart considering they were cheap but they were surprisingly good quality. Definitely could be better quality, but enough to last you a season or two if you wear them frequently. Ive washed all of them and ran into no conflict there as well.
I continue to order them and tell friends about this website as well. It really is the best bang for your buck. You get an entire swimsuit (top and bottom) for relatively cheap and theres always sales going on. You can normally buy 2-3 swimsuits off of this website for the price of one from any mall store.
Overall, I recommend buying from them if youre going for fashion. If you need a good durable long lasting piece, perhaps look elsewhere.

Date of experience: May 24, 2018
New Hampshire
1 review
0 helpful votes
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Amazing website
May 25, 2018

I bought two bikinis from Zaful and I love them! They are so cute and flattering! Shipping was quick as well! Will be buying more!

Date of experience: May 24, 2018
Idaho
1 review
0 helpful votes
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Ordered a dress over 3 weeks ago from Florydays. As of today, no dress. How on earth can a company operate with no customer service, no way to contact them and no communication from them?

Date of experience: May 24, 2018
Florida
1 review
0 helpful votes
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Zaful has really cheap prices for really cute clothes. If you're looking for fast-fashion, this is a great site to use! They also have a fun point/reward system. Sizes are always smaller than you think, and waiting for you package will take awhile, though.

Date of experience: May 24, 2018
Canada
1 review
0 helpful votes
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HIGHLY RECCOMEND!
May 27, 2018

I have seen them advertising online for years... after finally giving it a shot and placing my first order i cannot rave about them enough.
Love the quality, the variety of styles and even more... their customer service is amazing!

Date of experience: May 24, 2018
Greece
1 review
2 helpful votes
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Disappointed
May 25, 2018

I order from zaful 4 months ago and I didn't received my order I tried to contact them and they said that it didn't passed the deadline and it will arrive till that time. After some days I send them an email If I can take my money back and they responded that the package arrived to my country. After all i still didn't received any of my clothes. I am very disappointed. :/

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Alexandra,

Thank you for notifying us of your complaint.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.

Best Regards
Zaful Customer Service

California
10 reviews
31 helpful votes
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Hit or Miss
May 23, 2018

I ordered a bikini for about $15 and waited a month to receive an extremely low quality swim suit. It was barely sewn together and looked like it could break at any moment. The border of the swim suit was supposed to be a scallop pattern and it didn't look anything like the picture. Due to the amount of time it took to get it, I didn't bother to even return it. However, I have friends who have ordered from this site and had better luck. I guess its mostly a hit or miss.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Brianna,
Thank you for raising this issue.

Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

Thank you for your understanding and support.
Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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I would highly recommend Zaful! The prices and quality of the pieces was amazing. Great styles and huge variety to choose from. I recommend looking at review for information on sizing as sizing can differ from country to country and between different pieces but overall I am extremely satisfied with my order. Additionally I am pleased with how fast Zaful responded to any inquiries I had about my order

Date of experience: May 22, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Steph,

Thank you for your feedback.

We are glad to hear that you had positive shopping experience with us and we are look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Service

Denmark
1 review
0 helpful votes
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I've ordered from Zaful.com twice now and everytime has been a success! Ofc, you have to remember to order based on the size guide, the measurements, to be sure you get the right size. The materials are fine, not super high quality, but you get what you pay for and the service is DEVINE! They respond quickly and helps you out any way they can.

Date of experience: May 22, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Gabrielle,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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