Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Jillian F.
Unfollow Jillian F.
Share Review
Report Review

My Zaful Order
June 21, 2018

I loved everything I have ordered from zaful. All the material in all the products, and the quality was exactly what I had been looking for. I know a lot of people have mixed reviews about it, but I have absolutely loved everything I have ordered from them and so have my friends! The stuff is cute and adorable for any occasion, and I have always received my order in a fair amount of time. All their stuff is super cute and reasonably priced I love it! 10/10 would recommend to anyone wanting to order

Date of experience: June 19, 2018
Florida
1 review
0 helpful votes
Follow J J.
Unfollow J J.
Share Review
Report Review

AMAZING
June 21, 2018

I honestly can say without a doubt I love zaful!, Ive yet to be disappointed. You offer such a wide variety of clothing and accessories AMAZING!.
I genuinely recommend zaful to all my friends, but theyre so skeptical but I think its so worth it, especially now with the update shipping. ZAFUL IS THE BEST!
I love your products so much and Im looking forward to my future purchases with your company.

Date of experience: June 19, 2018
Maryland
1 review
1 helpful vote
Follow Audreymarie F.
Unfollow Audreymarie F.
Share Review
Report Review

I have ordered from zaful before and I absolutely love it! The prices for the items are under what you would pay for most websites. My favorite part of this website is that the bathing suits come in sets (even though it can be hard for some people who have different size tops and bottoms) I suggest using the app because they have a lot of promotions and it is easy to see how many items you need to qualify for them! The only complaint I have is sometimes the sizing runs small and it normally takes a while for the items to get here but they have updated their website since the last time I ordered so I hope this time theyll come quicker. Overall 10/10 website!

Date of experience: June 18, 2018
Texas
1 review
0 helpful votes
Follow Katelynn N.
Unfollow Katelynn N.
Share Review
Report Review

Overall Experience
June 19, 2018

Zaful is an amazing online store ranging for all year round, it is trendy and affordable as well as having an outstanding variety of clothes for all shapes and sizes! Shipping varies especially during holidays and/or weather, but usually takes 6-8 Business Days. I've only experienced one shipping delay out of many orders due to weather in my area. Overall, I'm very happy with all of my orders.

Date of experience: June 17, 2018
Canada
1 review
0 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

Zaful is a great website if youre looking for cheap trendy clothes and especially bathing suits. It has so much choice that youre bound to find the exact style of clothes youre looking for. Also doesnt hurt that its so cheap! Really enjoy the website overall

Date of experience: June 17, 2018
Canada
1 review
0 helpful votes
Follow Jasmine J.
Unfollow Jasmine J.
Share Review
Report Review

Amazing!
June 18, 2018

Zaful is completely underrated, they have good quality items for a great price. The heat they receive is completely undeserved in my opinion because my whole process with their company was a breeze, there was no mix up with my order and I didnt even spring for shipping insurance. Even while I was getting a bit antsy and impatient with my order their customer service responders update you on the status of your package and there is a reliable tracking app they associate with that does the job as well. To this day Im still happy with what I order and will be buying from them again.

Date of experience: June 17, 2018
Croatia
1 review
0 helpful votes
Follow Jasmina V.
Unfollow Jasmina V.
Share Review
Report Review

I'm very surprised how good this site is! Usually when I'm ordering online I am always so afraid that it's going to be bad quality, wrong size or something else. I had some doubts with sizing, but products description and size guide really helped me with right choice. Items arrived in about two weeks and I was so happy with fit, quality and style of the things I've bought. I really like nice ziplock-bag in which items are packed. I've already made a couple of purchases and I'm always satisfied. And another great thing is that Zaful always have discounts and affordable prices, you can win many coupons or points which will give you even more discounts or prizes. Overall, the site is very user-friendly, it's easy to find what you are looking for, sizing is true and also, I really like that there are many customer photos, so you can actually see how the items fit. Great webshop if you want stylish clothes with awesome prices! :)

Date of experience: June 17, 2018
Florida
1 review
0 helpful votes
Follow Hi H.
Unfollow Hi H.
Share Review
Report Review

LOVEEEE THIS SITE!
June 18, 2018

This site has not failed me yet! I love this website! Their customer service when fixing an issue is great and they also always follow their word. Everytime I order something it always seems to come in well before the promised 10-15 business days which is GREAT for any site and the material and quality of my purchases are also great for it to be at such a low price. They have great affordable swimsuits and outfits and their size guides and reviews sections help determine the perfect fit and outfit for you by being able to see other people wearing the outfit and getting their honest reviews of it which is great when I am looking for the perfect fit!

Date of experience: June 16, 2018
Canada
1 review
4 helpful votes
Follow Jessica C.
Unfollow Jessica C.
Share Review
Report Review

NEVER order from ZAFUL. I bought 100$ worth of bathing suits from here, they sent them in 2 separate orders and I was charged $38.50 for duty for EACH order I received. So $77 extra for 6 bathing suits that I was told received free shipping

Date of experience: June 15, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Jessica,
Thank you for raising this issue.
We apologise for not having shipped all the items together due to the different warehouse.
We apologize that you have had issues with import tax.
According our website's policy import taxes are solely customer's responsibility.
Taxes are charged by their local Customs Office and country regulations that is beyond our control.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
From Apr. 12,2018, customers can enjoy FREE STANDARD SHIPPING on orders over USD$49(shipping cost excluded).
For more details please check: http://www.zaful.com/shipping-info/
We have sent you a ticket and will offer you a solution, please check and reply to us.
We look forward to hearing from you soon.
Best Regards
ZAFUL Customer Service

Brazil
1 review
0 helpful votes
Follow Giovana L.
Unfollow Giovana L.
Share Review
Report Review

My first experience with an international order was at Zaful. At first I was a bit worried because the products imported to Brazil (my country) usually take longer than they should have to arrive and I was also worried about the quality of the product because it has a relatively cheap price. However, I was surprised in several ways, the product arrived in a month (imports usually arrive in 3 months or even more here in Brazil) and the quality of the products was incredibly good and fits me like a glove. Believe or not, that was my real experience with Zaful!
My final consideration is: I will definitely come back to buy more clothes, my experience with Zaful was wonderful.

Date of experience: June 15, 2018
California
1 review
0 helpful votes
Follow Britney N.
Unfollow Britney N.
Share Review
Report Review

I love Zaful's cheap prices and cute clothing. The sizing can be hit or miss so I suggest sizing up for most of the items or reading the reviews before purchasing. I wish shipping time was faster, but overall Zaful never disappoints.

Date of experience: June 15, 2018
Massachusetts
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

Nothing to say except that I bought so many cheap clothes pretty good quality and the refund is very easy to have. The consumer service replies very fast and it's easy to have any conversation with someone if any problem. I recommended this website. Sometimes the clothes can be too small so check the review and take an extra size if needed. If you are ordering your clothes in a popular period be careful to know that it's not going to come at your house very fast (except express shipping...).

Date of experience: June 15, 2018
California
1 review
1 helpful vote
Follow Ashley A.
Unfollow Ashley A.
Share Review
Report Review

I have ordered from Zaful many times, as they have tons of super cute stuff for such good prices! I usually don't have any issues with their orders, however some of their pieces run a bit small so I highly recommend measuring yourself and double checking their sizing chart (I def recommend sizing up if you're a little unsure). I'm currently waiting for my new swim suit, as my friend had ordered one and it was soooooo cute! I can't wait to get my new suit:-)

Date of experience: June 15, 2018
Florida
1 review
0 helpful votes
Follow Brianna M.
Unfollow Brianna M.
Share Review
Report Review

I have seen the same bathing suits this website has to offer in other boutiques, etc and they are half the price here while maintaining the same great quality. You would think that you may have to wait a long time for your order to come in but you don't. Efficient, good quality, and great priced zaful is all around super convenient. Not to mention their customer service. Whenever I have had a question, comment or concern, they have immediately offered assistance and provided the best help possible.

Overall, I recommend Zaful to anyone looking for a fast and easy way to get cute clothes at a fair price.

Date of experience: June 15, 2018
Australia
1 review
0 helpful votes
Follow Bianca J.
Unfollow Bianca J.
Share Review
Report Review

I have ordered twice off this website and loved the outfits. I order pretty standard clothing both time (shirred top and skirt sets) and a crop top and i wear all of them regularly. I love how they allow you to save money through games and referrals as well.

Date of experience: June 14, 2018
Illinois
1 review
0 helpful votes
Follow Mariana M.
Unfollow Mariana M.
Share Review
Report Review

So impressed!
June 17, 2018

Ive never been a person to shop online but zaful has completely changed my mindset! The pricing and the quality is amazing as well as the shipping and customer service. I was so impressed that all of the products i ordered fit me perfectly with no problems! I would totally recommend this website to all of my friends and family! Im so obsessed

Date of experience: June 14, 2018
California
1 review
0 helpful votes
Follow Karon P.
Unfollow Karon P.
Share Review
Report Review

Great Online Shop!
June 17, 2018

I've ordered from zaful quite an amount of times, and I have not yet been disappointed. If you're looking for cute swimwear or trendy cute fits for a reasonable price, I would totally recommend this store!

Date of experience: June 14, 2018
Croatia
1 review
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

I ordered my package more than a month ago. It still did not arrived. They told me that the estimated shipping time is 10-25 business days. That time passed long ago. When I contacted them, they told me that I should go to my local post office and check where the package is and also to track my item on track site. At the post office they could not check where my package is and on the track site I could not even track the order. After that I contacted them again and they were persistently telling me how my order is on my way. Of course, the money has been removed from my account and obviously they do not intend to return it. Big, biig disappointment!

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Laura,
We apologize for this situation.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Once again we are sorry for any inconvenience.
Best Regards
Zaful Customer Service

California
1 review
1 helpful vote
Follow Ivon O.
Unfollow Ivon O.
Share Review
Report Review

Zaful has so many trendy clothing at really discounted prices. One of my favorite things on Zaful is definitely their variety of affordable bikinis. They have almost every style and such good quality. I ordered two really cute bikinis and i like how the set comes together. The packaging is also really cute because it serves for easy storage. I ordered a crochet two piece which was so cute! Go up a size if you are a medium because bottoms are a little tight. Overall my experience shopping at Zaful has been very satisfying each summer I buy my bikinis from here. Shipping is so great item doesn't take months like other companies.

Date of experience: June 13, 2018
Canada
1 review
0 helpful votes
Follow Julia S.
Unfollow Julia S.
Share Review
Report Review

Pretty Good
June 14, 2018

Zaful is great for quick buys, their sizes are small so must size up, overall I've been shopping there for many months and love it. It's a hit or miss so you really have to read reviews, look at pics other shoppers post, and make your decision. This is my honest opinion and I'll keep shopping with them!

Date of experience: June 13, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos