Young Living Essential OilsReviews 91

When I call customer service, and have to press 1 for English I expect to get someone who acutally speaks English. Today I called, because I had an issue with a product. I pressed 1 for English got a man who barely spoke English and in frustration I hung up. I called back and again pressed 1 for English, this time getting a women who had difficulty understanding me because of the language barrier, again I hung up. Companies who charge premium prices need to do better and hire Americans, not pawning their customer service lines off to the Philippines, Mexico, India or some other country to save $$. The issue was my Super Cal Plus Capsules had a few empty capsules. I thought it should be brought to someone's attention, because it might be a processing problem.

Been a customer for about 4 years now and I will never go back to other products. Never had bad expreriences, not with the product nor customer service. For me nothing but the best for my family and this definitely is the best, completely natural product out there.

Horrible experience with ordering from this company. I follow someone on FB who was promoting the Aria Diffuser and clicked the link to order and filled in all the information including my credit card and could not find my order or tracking information. I emailed customer Service and received a response three days later saying they could not find my order. I called the number listed on the website and explained what happened and the person on the other end could not help me and hung up on me. I called back and spoke to someone else and was told there was no order. I asked to speak to a supervisor and was told there wasn't one available. She was finally able to process a new order after 30 minutes of telling me she couldn't do it. I originally placed the order with the product being 50% off and had to pay far more when the mistake wasn't even mine. Had to pay upgraded shipping as I needed this for a gift. A cost I shouldn't have had to pay for since a week had gone by since I ordered. There was no apology for all the inconvenience I had to go through, just to order an item. Nobody should have to work this hard to buy a product.
A bad experience and the last purchase I will make from this company.

I have been using Young Living products for many years and I have never been disappointed with anything I have purchased. There are certain oils that I purchase on a regular basis that have improved my wellbeing and health. The Thieves, Valor and Progessence are oils that I use the most. Please do not let these negative comments keep you from trying the products from this company.

First off, I've been a loyal to YL and do selectively like a few of their oils exclusively. With their latest sale, I was adding items to my cart and this pop up happens after each add, one says go to cart and the other says buy with PayPal (or something along those lines). My finger slips and hit the PayPal button. I'm automatically checked out for over $300. No confirmation or anything.like amazon, but without the ability to cancel right away or get any help from customer service. I needed it cancelled, because I was not done finalizing the order and was not wanting to pay through the account it took the money from. I dealt with customer service 3 different times over this. The first one I was told after being on hold for 30+ minutes that she couldn't change the payment or edit the order at all. Literally nothing to be done to just make it an easy fix. She told me she would "request" to stop the order and have it refunded to my original payment, but I wouldn't know for a few hours when I check the order status online. Well, they did stop it, but put over $300 as credits on my account. So then there was a headache of getting ahold of them through chat to deal with that and other issue of placing another order and the "free" items weren't showing up because of the cancelled order. First chat lady told me she would request my money be refunded to original payment. But wasn't helpful with anything else. Then the chat disconnected. More time waiting, having to re-explain AGAIN. She was finally able to re-order after I spelled it out for her how she could actually help me. 1 week later and after an responding to my initial problem (I tried every way of getting ahold of them) with a very basic sorry for the inconvenience, I find out my money is still not in the process of being refunded to my PayPal account. I was told it would be in my account in 5 business days, so I was hopeful that was the case since I was told twice, that would happen. So now apparently I have to wait another 5 days (so at least 12 total) to get my money back in my account. If you have crappy customer service, you should not have an automatic payment button. Also? The lack of care or support from customer service was horrid. I will not be giving this company my business again.

I ordered one product but got another. I had two order numbers with two different products. I ordered 1 product. Tried to clarify problem to two different agents. My email was lost. Despite their contacting me that way. Didn't have either order number. No offer to help, refund, replace not a thing. Wasn't impressed. To tired to add pictures again to something. You lost me.

I was buying young living oils for a few years until I just found. Revive almost 50% cheaper, Just as good oils if not better

Lamento la non trasparenza delle informazioni offerte, ti inseriscono in un programma dove in automatico si generano gli ordini mensili e se non si è attenti nel sito ti arrivano prodotti del valore di 100 eur al mese, quando nessuno ha chiesto questo.

Worst and longest Shipping company They say one to six days the order will be packed and packed as soon as possible They should say they pack on the sixth day

Unethical company. I ordered once from them, then learned of their business practices, such as the multiple lawsuits they currently have against former employees for having the audacity to leave their company. I then repeatedly asked to have my account canceled, finally starting to get rude with them when they repeatedly ignored me. Then in retaliation they place an unauthorized order on my account! Now Im having to have my bank change my debit card JUST to keep them from putting more charges on my account.

I ordered a one time order as a Christmas present. They automatically enrolled me in a loyalty program and both months following, charged me $47 dollars.

I called canceled and am in the process of returning the additional orders. What a pain! They know what they are doing.

Uh, first off. MLM, so that's NOT fun, second. Theses oils contain synthetic chemicals that are not FDA approved. The creator of this company has been through so many scandals that its hard to turn a blind eye to. Its a harmful company that exploits and lies to its customers...also when used as directed it causes rashes, breakouts... there are better companies out there that are more ethical and cheaper. (i personally have not bought the product, however my mother has, and she was not happy either.)

They have setup the website in a way that end user confuses at every stage and end up in either paying more unintentionally or have to call customer service for resolution. The website is misleading and seems fraudulent where limited access is allowed to sort out the issue.
I was overwhelmed by their strong social media campaign, and therefore trapped in their products.

Customer service is HORRIBLE, and therefore, I strongly doubt on the products are as well. If such a big brand claims big wins on social media then how could they forgot to improve their customer service followed by user experience on their website.

I purchased 3 packages of rollers for my oils. They will only replace 2 of the packages since one of the packages was purchased 1 year ago. I understand it has been 1 year, but all 3 of the packages have the same issue. They are all too large to fit on any of the oil bottles. This shows the company is neglecting quality control. It makes you wonder what other quality issues are going on with their other products. This is bad news for Young Living.

I love love these oils! Helped us so much. Or they did anyways. 8 years in. Disappointed last few years. Price is way high! Changing site Confusing website and point system ect. Oils seem weak or watered down, not strong at all! Don't last, Bottle caps pop off and crack causing oils to evaporate! They just make excuses. Very disappointed! I'm seeing a rise in greed as well …

Horrible service July 5th order still no order how they still in business is beyond. Me terrible terrible terrible company

Young Living used to be a good company! They totally suck now and if you love essential oils you should use doTERRA!

Young Living Essential oil company took 357.00 out of my account on error on June 20. I called them two minutes later the money was deducted from my account and they told me I cannot get a refund until the order ships and I have to send it back unopened. They promise your order will be shipped within two business days. Today is the 27th, 7 days later and my order is still being processed! I just called them and was told all the managers are "busy"
I decided to join doTerra! They have a better reputation and program than Young Living!
Young Living Essential oils is a scam!

I've ordered from this company for the past 5 years and I have never had any problems with their shipping until now. I placed an order on March 4th 2022 and I used their free shipping option. It is now the 21st of March and I still have not received my order. I contacted customer service, which has always been super helpful, and they told me I just have to wait.

Incredible product, helpful customer service, no issue when something was missing from an order (2 times in 15 years), no cracked lids ever, web site updates took a little time to learn, altho good tutorials if used (I like to learn on my own). Healing that I receive is beyond measure. Their organic and safe process is better than any other I have researched. I have grand nephews who benefit from the KidScents line. For keeping my home clean... I add oils to my drinking water to add to my healthy eating. The oils fort cooking - nothing better as the essence of the herb or spice. I encourage all to give them a go for your own health and healing. Blessings

Amazingly complicated system to purchase, then get rewards points, then points dont equal dollars and you can only buy certain parts of the range.
I failed to meet a buying deadline and my discount that took a year of buying was deleted. I tried to review and it seemed that they took great joy of reminding my of their "Terms and Conditions".
A very expensive company with one good product... Stay away