Young Living Essential OilsReviews 91

The website seemed to state the only difference between the premium starter kit and the basic start kit was the inclusion of a diffuser. This is not true, the basic starter kit also doesn't have the oils.

Unlike most companies, you have to pay for the shipping of the return. I contacted the customer service and talked to the supervisor on the floor, Natalia. They would not even apply the shipping to a future order just to keep a member.

It will probably just be a six dollar return shipping, but if it is this difficult to work with them, I would gladly find another company.

I have used Young Living oils for 17 years and have never been disappointed. They have changed my life and families health and well being. When there are product or service questions I have been helped. I have found that product availability is a matter of these being a real "natural" from nature product dictated by things like weather... that says a lot to me as it means they won't compromise by using an inferior product to 'make a sale'... thank you Young Living. We appreciate your integrity and all the ways you help the less fortunate all over the world, wherever you go you bless and enrich the lives of those you partner with. Now that is something I can support :)

I signed up after 3 years of consideration. After getting 5 or 6 shipments using essential rewards, I have decided to cancel the ER minimum of $50/mo ordering. I like the oils just fine but don't need to have the pressure of ordering something every month to get "discounted" shipping ($6) and earn monthly rewards. Plus, I have never received my shipments sooner than 2 weeks from the time I placed my order. I have another very good direct essential oil company that I order from, get free shipping and excellent customer service and the shipments arrive in an average of 5 days. I am sticking with them!
When I called to cancel there was no questioning as to why I was cancelling, just the reminder of how I am losing my already earned points and discounted shipping. When asked if there was anything else, I let her know my diffuser had never worked properly then was blamed for why it was not working properly. No, " how can I make things right" or anything to remedy my defective diffuser... disgusted! I work in the customer service industry and this was POOR!
I then asked to cancel my membership and was told not to order anything for a year. I want my membership cancelled today and even that was a NO. Really? Even though I like their oils I will NEVER order from them again based upon the customer service I was given.

Firstly, Young Living has great quality oils, however, they promote themselves with outright lies and half truths.

"From Seed to Seal" is one of the marketing ploys to fool the public into buying their oils. They are not the only company that does that.

They label their oils with such terms as "Therapeutic Grade", etc... There are no such terms. In fact, there is no regulating agency in existence that authorizes such terms.

If a company will go to such lengths to justify their outrageous prices, what else will they do?

There are other companies that sell essential oils that are just as good at 1/2 the price. That's where I shop for mine. Actually I get my oils from a company that has been around much longer than Young Living and allows their products to be purchased directly from them in order to avoid the extra markup prices of retail and they also eliminate the Multi-Level Marking cost add-ons by distributing without going through that MLM system.

This company literally scammed me. Worst experience of my life! I bought an oil & diffuser in recommendation of a friend. My boyfriend was coughing horribly from it so I called & was told I could get my money back & be reimbursed for the shipping if I sent the products back. So I did. & then I called to see when my refund would arrive back in my checking account. The woman I spoke to told me that their policy would not abide by me getting a full refund which is what I was told. She told me they had to review the phone call of the woman who told me that & call me back. I never got a call back. I called them again the next day, asking for a supervisor. He told me the package I sent back only had the oil, not the diffuser. My shipping receipt from the post office said the package was $10.80 & it is based on weight of the contents. So this supervisor said he would check with the receiving department & call me back. Never got a call back. So I called again the next day, I asked for a supervisor again & the woman on the phone said hold on one moment, came back on the phone & said we will refund you immediately. & I asked when I would get refunded for the shipping charges I paid out of pocket. They told me to call after I faxed or emailed in the receipt. So I emailed it to them & they said they credited my account. Which is not what I was told from the beginning of all this $#*!. I was told I would be refunded for my shipping as well. They refuse to refund my shipping & said its credited to my account. I am never buying anything from this company again. This is the worst experience I have ever had. I was lied to, ignored & ripped off. DO not buy anything from this company. Its a pyramid scam.

If you don't know about this site yet, you should, if you are at all into healthy living and things good for your body. Their products are unsurpassed. I order every month from them and I have researched their competitors. Gary Young really is in a league above the rest in terms of his commitment to quality and consistency to excellence. I use these oils on a daily basis and I also take the multivitamins for women called "Hers" - yes, men, they have some for you as well called "His" - lol. TIP: If you become a distributor you can get a hefty discount on your own product and you don't have to sell to anyone else. You can email me if you would like and I will explain how to do that. These essential oils smell heavenly, work wonders AND are hard to live without once you start using them. Their quality speaks for itself.