YOOXReviews 541

I have been bying for Yoox for a very long time and have been haapy. But now its been a disaster. I have 3 orderes with them 2 from french yoox, and on from USA. The orders from french yoox are horrific. One back is a poor quality FAKE. Could not believe when i opened the package. The other one was deffective. The pair of shoes was deffective as well. Dont know what is going on with this company but its definetely gotten worse over the last couple years. So sad. Their cusstomer cervise, stopped responding to me after i sent them all the pictures of the fake bag. Will have to stop buying from them. As 3 out of 3 orders ended up being a rip off.

10/01/17 Had to say that finally they took their product back and refunded me the money.

Something has happened to this company they always used to have good stock from big brands on there site at very good prices. Over the last 2 years I have noticed stock is not so good anymore, the quality is shabby and the brands are really standard now. The pricing is very high on most items even sometimes more higher than retail from other shops. YOOX has gone wrong somewhere and it's a shame as YOOX use to be a good, interesting and fun place to shop where you could grab yourself a stunning big branded bargain. Now it's a dive with rubbish and shabby stock how sad!

This review was given to Yoox US after placing 160+ orders over a 4-year period. Sales terms and conditions and customer service may differ in other markets. Some of the reviews here are entirely fabricated. Please judge with common sense.

Yoox Net-a-Porter group is the world's largest designer fashion online retailer. Yoox owns and sells an enormous collection of off-season designer products acquired from brands and retailers at sale price all year round. Yoox has completely changed my relationship with designer fashion from unfamiliar and unrelatable to a wealth of knowledge of the market and brands, because it made designer fashion more affordable and accessible. On Yoox you will find up and coming brands, obscure niche brands, heritage luxury brands, brands that no longer exist today, and the vast collection of contemporary brands at prices that drop overtime.

I've always used free standard shipping delivered by UPS and Yoox has consistently fulfilled my orders within the time frame it stated (usually quicker than 5-8 business days). I can count the number of defective products or wrong orders I received in one hand. This rate is reasonable considering its transaction volume. Yoox customer care has been fair and efficient in issuing refund or price adjustment. If Yoox is responsible for the return, return shipping is free and full refund includes sales tax.

Your finance is protected by the law. Yoox as a public company is unlikely to conduct business in a way that causes your financial loss. Although I've had a few negative encounters with customer care, I'm very pleased with Yoox's service as a whole and believe my opinion based on 4 years of frequent interactions with them can give you the confidence you need.

Terrible customer service, or close to none I should say. These guys my screwed up my delivery address, shipped my order to the wrong country, shipped it back to the warehouse immediately then automatically refunded it without my consent. During the entire process no one has ever contacted me about the error. Before the refund I emailed them about the issue and they said the appropriate department would contact me soon but no one did that even after the refund has been issued. I called and they said they will not react with responsibility to this because they said I have ordered my items from their website of the wrong country. I said, "When I visited your website in Hong Kong, should I expect the browser to direct me to a different yoox website? Especially when I typed in Hong Kong twice for my delivery address, should I expect my delivery to be elsewhere?"

Someone from NYC refered me to this site I checked it out found a couple of items of my interest decided to make a purchase as I'm going thru the purchase process they start asking for account #'s transaction id #'s etc so I asked why they said policy so I started doing research smh the things that I found do I immediately called my bank and PayPal they got rite on they froze everything and called and told me these people were trying to withdraw 1000's of dollars out of my account without my knowledge

Love this Italian made site! I mainly purchase my coats/jackets camisole tops & leggings from Yoox.com because of their uniqueness. Their cuts and fabrics are nothing like you would find anywhere else and they all arrive and appear untouched and in mint condition. Plus there are no dilemmas when returning (sizing are at times an issue) so all these negative reviews comes at a surprise. Judging by the craftsmanship and the feel of the fabrics, they're definately not counterfeit. Doing a little reading into YOOX, an order is placed with them every 11 secs and they've even had to employ robotic means to deal with the sheer amount of distribution. -This speaks volumes! So I wouldnt be put off by the negativity on here until you try yourself!

The customer service $#*!ing sucks. My order number is 3007Y*******, I've asked thier customer service to change my shipping address before the package has been shipped.
At first I was told the package HAS been shipped. Which was a lie. When I have sent a screenshot with tracking number that proved the package was not shipped they have said they couldn't change the shipping address for the security reasons. Which also turned to be a lie when I contacted EMS and they've told only the sender can change shipping address... for guess what? The security reasons.

All in all yoox has been a $#*!ing dissapointment. The customer service just tries to think of a reason to not do anything instead of helping.

Wanna be cheated - register on Yoox. They will ship you second-hand, defected or faked goods, very different from the description on their site.
International shoppers - stay away from American Yoox! These guys acquired an insatiable taste for cheating and dirty business, and there is no way to stop them when they see the payment comes from abroad (it means they can and DO ship you any crap they wish knowing that the Client will never be willing to return the parcel since international shipment there and back might cost up to $200, which is a crazy idea to pay for NOTHING because after you send their defected crap back and pay for a return, you will have to start the process from the very beginning).

Judging from over-the-top amount of the negative reviews, this business should be out of law. It dishonors the USA online shopping.

I tried to purchase a coat on YOOX and was gobsmacked when they added an extra USD152.00 for duties and taxes on checkout when the coat was LESS than AUD1,000.00! When I enquired they said they use 710USD as the 'add taxes point'. All the conversion rates I checked on Google brought my coat in between 945 and 978 AUD. So, if you're shopping internationally watch for this and don't press the 'confirm order' until you've double checked there are no extra charges. This is robbery!