YOOXReviews 541

I am so pissed right now; I need a level head before I knock someone in the face. I ordered a panty for my wife using the YOOX size guide. Apparently, the pantie I ordered was a size 8, which translated to a US-Large. The pantie came, and the tag said it was a medium. My wife was upset that I didn't know her size, but I knew I made the right selection. I called the customer service only to be told that YOOX does not guarantee product sizes; WTF! As if that was not enough, the guy on the phone said to me in my face that the size I ordered is what I got, and it was a Medium. TF! Now I cannot read and see too? YOOX is f'up, and I did not believe what other consumers used to say until I experienced this predicament myself.

Dear YOOX, you just lost a loyal customer thanks to your stupidity.

Made a purchase on a grey purse and was sent black purse. I saw on the website that they have didnt have it in stock only to find out a few weeks later that it was back on the market. They have messed up a few more items that were sent my way (incorrect sizing, whole different item).

I have been a Yoox consumer since 2011 now I will have to sever ties with this scamming company. The employees have to be high on paint and they do this to many other consumers. Hope they get shut down very soon...

I have been looking for the perfect pale pink heels to wear to my son's upcoming wedding and I thought I had found them on Yoox. I placed the order during a sale, but I would have purchased these beautiful shoes whether they were on sale or not. The order came in on time, and I couldn't wait to open the package, but low and behold the box I opened contained a pair of black flats - the complete opposite of what I ordered. The order form clearly stated that a pair of "pale pink" heels should have been in the box, but instead the shoebox information clearly stated the color was "tobacco". I quickly went online to see if I could reorder, but of course the shoes were sold out in my size. And my guess is the shoes were already sold out when I purchased them, but Yoox did a bait and switch and promised something they never had. I called customer service and the only thing I was offered for my wasted time and disappointment was "free shipping". What a crock. They had my money - at least until I return the "tobacco" shoes - and they seemed completely unconcerned about my disappointment. I think I'll go back to Saks, Nordstrom, and Neiman Marcus who might have slightly higher prices, but who have never, ever shipped me anything other than what I ordered. You get what you pay for, or in the case of Yoox, you don't get what you paid for, and you don't get customer service representation that cares.

It has been my most popular shopping method for years now, everything is as described, courier service is on time, packaging very caring, and in fact I have used the return and refund service many times without any stress. It works perfect. It takes some time for the refund orders to go through but they do go through after all! Just pay attention to the discounts and offers and be sure that you are wining when you are shopping from YOOX. Where else can you find so many brands and choices? Literally you can find everything you seek in this site, enjoy your shopping. Despina from Greece.

Not sure how people are getting bad service from this site! You need to read notes about product. I never had problem with return, but one of my friend loose her membership because her returns ratio was too high. It is reasonable since shipping and returns are free. I use this site for over 7 years and, yes, customer service got worse since that time, but I use crevice on very rare occasions since all my purchases and returns are moving very smooth.

Horrible cuatomer service! I bought a pair od Lola Cruz sneakers that were badly sized, One shoe is smaller than the other, defective! They do not want to refund my money! Do you believe in Karma? You better do! Your rudeness will hot you back! Making money with defective products is totally unfair! Your questioning methods belong to the poorest I have seen! How do you want me to take a picture of the inside tip of the shoe to prove the bad sizing! How dare you tell me that I am talking non-sense! Making money by using these poor methods will only bring you the bad reputation you deserve! The comments of your business are terrible! Dont buy here! Stay away!

I have been a customer of yoox for 10years. Then suddenly my last order was cancelled (without my notification). When I called and emailed to find out why, I got a response that "your account was cancelled". When I asked why, I was told they did not need to respond to that question and "had a right to cancel the account at any point without explanations. It's in our terms and conditions". My further multiple attempts to find out why were futile. Nobody answered my multiple emails and messages through the site. I also never received an official letter stating my account was terminated. I will never shop on yoox or their affiliated websites (OUTNET, net a porter) and I am informing all my friends using it to stop as well. And advise you to stay away as well.