Yodel UKReviews 182

Never will i use these cowboys, i will not even use a company that uses them to deliver. Been watching the tracker map and see the van getting closer then the map suddenly vanishes and i see this message on screen "Sorry we missed you. We've left you a calling card *This parcel requires a signature" delivery rescheduled for tomorrow. This is not the first time this has happened, no one has arrived and no delivery card was left so why do that keep saying "Sorry we missed you. We've left you a calling card *This parcel requires a signature" when they never even turned up?

This parcel was meant to be delivered Monday by parcelforce but i see the seller used yodel Monday delivery instead hence why there is a problem.

Never used their service before, my parcel was coming. They don't give you any time slots about your delivery time. You need to wait for whole day and after all day waiting you will see online tracking that can't deliver your parcel because driver can't locate your property. Excellent and I was checking online tracking number that might be my number now but no, they don't even update you. You need to contact them. So very disappointed

Booked delivery with yodel through Parcel2go (also terrible). They picked up my parcel and then issued an e-mail saying it hadn't been picked up, as i hadn't been there at the pick up i immediately re-booked another as directed. Found out that it had been taken and contacted them to see where it was as it hadn't been delivered. They wouldn't talk to me as they said it was booked through another company, even though they now had my parcel. When parcel2go spoke to them they said they had to re-book a pick-up, already picked up! Nice little scam they've got going, my parcel has been stolen and i'll be reporting a theft with cctv footage of the pick-up. Dishonest cowboys!

Never again with Yodeldirect.
I used them to send three large parcels: 63 cm x 41 cm x 34 cm - 19 kg - 56 cm x 38 cm x 23 cm - 15 kg and 32 cm x 32 cm x 32 cm - 9 kg. Well... they lost all of them. After a month of trying to understand what was going on through the customer service (the chat on their site) I had six different versions, from the parcels are on their way (Where?), to they have been given to ASENDIA, to confirming they were in the country of destination (but not delivered yet) and today they actually said that the parcels had been delivered. This is outrageous. The customer service is the only way to contact them and when they dont want to answer legitimate questions of clarifications they just disconnect you. Totally unhelpful and rude. They obviously dont understand the meaning that one trusts them, pays them for a service (and they are not cheap) and their lack of professionalism has a devastating impact on peoples life. They come with a standard of phrase of apologies which copy and paste (Im sure many many times for the disappointed customers). Occasionally their social media team appear with an announcement and then they confirm that they can't do anything. These are not decent trading standards.
Stay away from this company for your own good.

Almost every time my parcel is delivered by Yodel there is a problem. Their couriers usually do not attempt to deliver the parcels. They do not leave the cards and have the phones off.
I have been ordering the same product for 3 weeks since the courier does not come and he just that lies nobody was at home then immediately sends the package to the sender. I do not even have a chance for redelivery.
Today I waited for the 3rd time for the courier watching the driveway in front of my house. The courier did not come and lied that he could not deliver the parcel because nobody was home. No card. No bell and his phone is off.
This is the worst company in the world. No company so ignores their customers as yodel does. This useless company should be judicious liquidated!.

On tracking my order online, they said it had been "delivered through my letterbox on 'X' day at 'X' time". However, I never received it. It was not in my letterbox. After making several attempts to chat online with their customer service team, I gave up as they were always "busy"! I finally received a response via Twitter telling me that they could not locate it because it said that it had been delivered and there was nothing they could do. On another occasion, my delivery was thrown on top of the communal letterboxes in my building without any care given for anyone to see and steal. Very unprofessional and disappointing. Will ensure never to use them again!

First I am accused of signing for a parcel when I was on holiday. When I offered to prove I was away the story changed and they said the parcel was lost at the reading depot and not delivered now the driver is adamant he put it in my porch.
The sooner this outfit goes bust the better

Yodle tried to deliver my parcel on 3 occasions all pm which should have told them there was a problem. The final card said parcel returned to depot. On visiting the depot and waiting over one hour I was told the parcel could not be found. They took my phone number and said they would call when it was found and would deliver at a day and time to suit me. Then without notice they again tried to deliver pm when I was out. Attempts to telephone failed as you cannot get by their automated service but was told by the service no further deliveries would be made and the parcel would be returned to sender the next day. I again attended the depot when the parcel was at last found. Poor service

I was quite satisfied with my parcel delivery from yodel. The parcel arrived promptly and completely in tact. I would have no hesitatiopn in using this service again.

Mrs E Watson

Midlands

They say they have attempted to deliver my parcel on three days in a row, saying that no one was in and a note was left, this is total crap, someone was in and no notes left. They said they tried to deliver at 12.04 today no one in note left, i was stood looking out onto my street at this time no one has been and again no note. The are the worst, laziest and most untruthful delivery company ever. My advice STAY CLEAR and NEVER use them.

I ordered a dslr camera 2 months ago. Yodel was supposed to deliver it.
But I have never got my parcel. Or even a card.
Yodel investigated the case. The gps details shows another address and they do not have signature. So it is no proof to the delivery.
But their website still states that the package was delivered.
The seller ignores me and paypal does not give me refund because the seller has proof of the postage. (tracking number)
So basically Yodel stole 400 pounds from me and I cannot do anything about it.

As much use as a chocolate fire guard. I live at no 13 the card I found sticking out of my letter box (obviously too difficult for the van man to push the postcard sized delivery note all the way in.) needed me to reply eitherto telelphone number or contact them on their web site. The site does not give any opportunity to inform the poor company that their driver not only is over worked and too tired to put postcards all the way into the letter box but they also put the card into no 13 when it should be for no 14, who were in all day and didn't get a parcel. The website is user unfriendly, the telephone number is for people who feel the need to be talked to like a half wit. And there's abouta s much chance of me collecting a parcel from 40 miles away from a company who are as easy to talk to asthe pope is.