Yodel UKReviews 182

I selected 2-3 day delivery on Monday 7th, therefore expecting the parcel to be delivered around Wednesday or Thursday. By Wednesday the tracking advised delivery would be on the 10th (Thursday). I continually watched to see if it was delivered but nothing. On Friday it was showing as been at the local depot and waiting for the next vehicle to be loaded. I contacted them on Friday evening and was told it would be delivered on Saturday,
All day Saturday there was no tracking update so I contacted them again and was assured it would be delivered by 9.00pm that evening. It wasn't. They don't deliver on Sunday, so on Mon 14th, there was no change to the tracking status so, for the third time, I contacted them. This time I was given a pathetic excuse that they had difficulty scanning the item so could I advise the content! What? After 40 mins I was told the best they can offer is 24-48 hour delivery. After pointing out I paid for 2-3 day delivery a week ago, I was advised it wasn't guaranteed 2-3 days. I explained I understood that but assumed that if the 2-3 day deadline couldn't be met, I should at least expect 3-5 days. As I type this, the tracking remains unchanged. I will never use Yodel again. I only used them this time because of Royal Mail issues but never again. A disgraceful excuse for a courier.

This is the absolutely worst company! The drivers lie. I got an email saying they had missed me and left a calling card in the mailbox. All lies! I was home waiting for the driver. No card in the mailbox.
I was promised they would deliver next day. Next day I get an email saying they delivered through mail slot. Total lie. The package is about 4 times the size of my mailbox so they could never have gotten it in there.
Finally they admitted to not knowing where they had delivered it.
Seller resent and replacement. Of course Yodel messed it up and claimed not to have the complete address and could not redeliver.
The Seller has now sent a second replacement, but I doubt I'll get it.
It's not the first time it happens with Yodel. I get about 50% of my deliveries from them.
Customer service is impossible to reach and chat is automated. You get the same reply from different 'people'.
I hate this company and it should be avoided at all cost.

Yodel are liars
App said parcel was in the depot. I was assured it would be delivered after numerous web chats on the app. In the space of one minute the status changed from loading on van then to sorry we missed you and have left a card. No card was left nor was any attempt made to delivery. I was in all day and the video door bell would have recorded it. They are liars. Let's hope it arrives today. Unfortunately it's another day off work as needs to be signed for

Had 2 deliveries this month from yodel … 1st one was left under my window on full view of people walking by. 2nd one was left by my front door along with the leaflet to say they'd missed me being in. There are secure areas where both parcels could have been left instead of on full display for chancers to take and then to not even post the card through the door? Don't seem to care about deliveries being safe or secure at all! Luckily I was able to see when my 1st delivery had been abandoned on my cctv cameras as it was an expensive item. If I had my way I would NEVER receive any parcels by yodel as they don't care about safe delivery of items.

Absolutely horrific company to work with. A Logistics company who cannot even manage their internal LOGISTICS themselves! Truly pathetic and abhorrent.
My parcel is "lost at the depot" - but "will be delivered at some point in time"? They cant even tell me if its 1 weeks time or 1 months time? How can a company like this continue to exist.

Tried online chat numerous times to resolve and just get told to monitor the tracking... Seems like this could be a scam company at worst or totally incompetent and zero customer services at best

Rubbish service, attitude and approach to customer service. Avoid at all costs. Miscommunication and contradiction from their so called customer service team constantly. I will not use Yodel again.

Extremely rude driver, unprofessional delivery. Dropped the parcel on the street near the house bin and giving fake information about the picking up place. Makes every customer frustrating! Leaving empty card without any details or information! Disgusting!

If I could give 0 stars I would.
This is the worst delivery company I have ever know.
First parcel was returned to the seller, because apparently the driver was told I have moved address...! News to me, but still doesn't explain why they didn't knock my door, leave a calling card, etc - surely Yodel do not take the word of some random stranger that the driver happens to speak to on the street. Of course not...! The driver clearly was clearly trying to deliver to the wrong house but Yodel won't admit that.!
So the seller sent the parcel again - yes, unfortunately by Yodel despite me telling them what had happened.
Apparently this time they managed to deliver the parcel. I just do not know where it has been delivered or who to...!
During 6 online chats with their terrible customer service team I was told the parcel had been delivered to my home and the driver sat nav proved it. They wouldn't share the sat nav info though. Then I was told actually it was delivered to a neighbour called Khan. We have no neighbours called Khan but I still checked with all neighbours and no one had it. Then on another chat I was asked to confirm my address, I did and was told that didn't match their records. Incredibly the customer services rep then went on to say but their records proved the parcel was definitely delivered to my home. They couldn't explain how this was possible when they had just admitted the address they had on the deliver record didn't actually match mine...!
I asked for a photograph of the delivery location. After repeated asking, I was sent a photograph that they claim was where they delivered the parcel to. The photo shows a number of parcels (all of them battered and damaged) stacked up against a wall - details unclear as it is taken so close in you can not see the background. However, despite being a close up shot, the address label is blurred so you can not see if it is mine or not (I suspect not as the parcel shown is completely the wrong shape for the item I was expecting). It begs the question, how could the parcel have been handed to my neighbour (the mysterious Khan) if the photo shows several parcels left against a wall.?
Running out of answers, Yodel's response is simply that I should contact the seller.
Why anyone uses Yodel defeats me completely.

ABSOLUTELY A JOKE, DISGUSTING BEHAVIOUR, UTTERLY SHAMELESS LAIRS AND RIDICULOUSLY RUBBISH DELIVERY COMPANY.
A STAR IS TOO MUCH, A CORNER OF THE START IS A LOT FOR THOSE AWFUL PEOPLE.

Recently I was meant to have a delivery. The yodel delivery driver sent this to the wrong address. I did not receive a call/email/text or any form of communication to let me know this had been delivered. When I personally changed it up they told me that I should have contacted them to enquire about it sooner. The delivery date I had was 3 weeks later than when I had originally attempted to chase it up. So I was calling up sooner. With no details stating that this parcel was delivered I was none the wiser about the delivery. When speaking to an employee on the phone I found her to be rude, unhelpful and in fact a bully. She was talking to me like it was my fault the delivery driver hadn't delivered it to the right address. When I called up again a different person let me know about the mix up and was more helpful. A third call was placed and the same lady spoke to me once more and was even more annoyed and rude that I was chasing this up. Horrible service. Wouldn't recommend and I would rather use carrier pigeon as a delivery service. You might actually receive your parcel then.

Horrible service! Please avoid if you can!
I order a bicycle for a birthday gift of my Son. They was late to deliver but on the day of his birthday I recieved an message that parcel will be arriving that day. I took day off from work to make sure I get the parcel. I was looking at the map where the driver was (probably a mile away from my house) and suddenly got a message " Sorry we have missed you!" I went online to check what is happening and got in their live chat and they try to convince me that I missed my delivery and that the driver left me a calling card! That was a lie as I was looking trough the window at the front door throughout the whole time! It was so disappointing. They ensured me it will delivered next day. When I got the message I got a cup of coffee and I sat in front of my house! I cud see on the map showing the driver was in front of my house (but he was not) then I cud see he was gone far away. This time did not recieve any message nothing. I contact them and they said we are sorry there was issue with your package! What a joke! They now told me they will try again next day.
Please do not use this service go to any other company out there at least you will be able to speak to real person over the phone!
Never again this yodel! It's not the first time I had issues with them but it's the last time now!

Ordered flowers to be a surprise. They were scheduled to be delivered after her business was closed. So I had to call her and tell her so she would stay after. The delivery company said it was "delivered to back porch". The business is a university, it does not have a back porch. She searched everywhere even went to the neighbors and no one had it. The delivery company said "well open and investigation". Never heard from them again.

Absolute rubbish. Always use someone else. They're inefficient, they damage parcels. They overcharge. The drivers are rude and lazy and don't bother to make an effort to deliver parcels properly. A true disgraceful organisation. The sooner it ceases to exist the better. Impossible to speak to anyone other than a recording which shows they have no thought for their customers and don't actually care beyond taking our money for the privilege of ruining our day by showing up when they please and not even bothering if they don't feel like it. Pathetic organisation, use someone else, I'd give 0 stars if I could.

Appalling. From experience I can say this outfit is useless. Van broke down, my backside. The tracking showed the driver in the next road to mine with two drops before me, they had my mobile they could have called, explained and asked if I wanted to collect. NO. Two days later, the driver set out at 12.30 with 147 drops to make, I am drop 140! Delivered at 21.05,4hrs later than scheduled, the £150 tool was just left on doorstep, driver could not even be bothered to press the door bell. I will now start asking sellers if Yodel is their chosen courier because if so I will buy elsewhere.

Today is the 5th day. I checked the track again and was told that it would arrive today but with a slight delay. It's not a problem, I'll wait, it's 12 o'clock at night and nobody called me, they didn't send us an email, they didn't text me. Do you really make fun of customers? Delivery paid on 19.05.2020 with the option Next Day Delivery... I hope to be able to receive the package and then I promise that I will avoid this company. Even after the 5th day to lie to me? Are you really kidding? It bothers me that no one told me anything, I check the track on the first day it tells me that it will be delivered, the next day the day is known when it will be delivered, I wait, the 5th day that it will be delivered until the evening but with a little delay, so that at 12 at night nothing is delivered... Disgusted... Does a lawyer read my review, really can't take any legal action?

I bought a £30 item on eBay and paid by PayPal. Delivery was supposed to be 21 June and Yodel tracking showed that it had been delivered at 11.59am although no card had been left to say where. No package anywhere at my house, or garden or in the shed. The seller asked me to check with neighbours, look in my dustbins etc but no joy. EBay couldn't help at all as they said tracking showed the package had been delivered. Same with PayPal.

I tried phoning Yodel using a phone number eBay gave me because yodel quite clearly don't want people to phone them. No answer at all anyway. I tried webchat for two days but "no advisor available".

Today, 24 June, the package was dumped at my front door, damaged, with no effort to put it around the back of the house or in the shed. Then the yodel tracking was amended to say it was delivered today.

This company is a total disaster, based on my experience. UNCONTACTABLE and quite clearly couldn't care less or enough to have people answering a phone, answering webchat or handling a parcel with respect and delivering it properly.

I will never purchase from any seller of any item if they used yodel for delivery. I will always buy somewhere else.

A total shower who deserve every bit of the bad publicity they get

In the space of 3 weeks I've had 4 parcels not delivered - 2 already declared lost - the rest STILL in transit two weeks later. Totally given up with Yodel and the website has been down twice in 3 days sort it out Yodel - off back to Evri - you've cost me a fortune!

Where ever I see a seller using Yodel I automatically know it will never arrive. Their by far the worse I've ever come across. And nothing has changed. Look at the reviews, everyone saying the sane thing, the app is rubbish, the tracking doesn't work, customer service is a joke.

So the must be asked why does this company not listen to their customers and why do they not care

If you are sending or receiving do not use this company, it will be stressful and your more likely will need to pick it up

Ever time we had a seller send us a parcel, same problem, same excuse, same lack of service.

Avoid avoid avoid