Yodel UKReviews 182

Prior to this week I had had no problems with Yodel. However, for my most recent delivery I had requested it be delivered today, when I knew I was going to be in. According to the tracking app, an attempt was supposedly made yesterday (when I wasn't in, hence asking for it not to come yesterday) but they claimed not to be able to find the house? Yodel have never had trouble with this before, and if the sat nav had taken the driver to the exact location as claimed, it would have been possible to find. Also, using the tracking on the website isn't the best way of notifying of a problem - as I wasn't expecting it yesterday, I had no reason to look at it then, whereas if I'd had an email or text, I would have got that yesterday and could have resolved it sooner. Supposedly I'm to wait 24 hours for the system to be updated...watching this space to see whether that happens. I usually get an email with a time slot, but didn't even get that yesterday, which makes me question if an attempt was actually made!

Stay away from Yodel. They are an unprofessional company not because of lost items but even their customer service is bad.

Yodel are a load of CRAP - crap service from a crap company with a crap website & a crap tracking system that does not track parcels - crap webchat system

If you are looking to use Yodel to deliver your parcel please be very careful. I've had a horrendous experience with them. On 10/07, I paid Yodel to deliver an item to a shop to receive a refund. The shop's Terms and Conditions stated that I had to return the item within 14 days for a refund.

I paid and trusted Yodel to deliver my parcel in a timely manner. But the entire experience with Yodel has been a terrible nightmare. Despite me giving Yodel the opening and closing times of the shop they made two failed deliveries because they went to the premises long after the shop was closed for the day (Gone 6.30 pm).

15 days later they delivered the parcel but once again turned up after closing hours and dumped my parcel with an unknown source.

Yodel Customer Services is an absolute joke. The online chat is operated by BOTS I believe from South Africa and India. All they do is copy and paste from a script like parrots. The same goes for Customer Services on the phone. The BOTS simply read from a script from South Africa and India. It's a horrendous joke at the expense of the paying customers. If you want a package delivered to a business premises be careful because Yodel thinks they can rock up whenever they want and the parcel will not be delivered for weeks! Third grade service from this useless company

Absolutely disgusting service provided by Yodel
Liars, starting with the drivers, continuing with the supervisors and ending with the customer service
Strongly do NOT recommend to use their services
They have no standards, no consideration for customers and unbelievably disrespect

Delivery date was missed and the reason the customer service gave was that delivery was not attempted! So basically the driver decided of his own accord not to do my Delivery and no one thought to update the customer, disgusted

One month ago the lost my parcel, the sender send this again, they came outside my building 3 times the door was open no one came to knock my door not even once, I am home everyday as I have a newborn baby. Now I was told I had to collect the parcel as they attempted the delivery 3 times. I am disgusted and shocked how they managed the situation!

Package never arrived although tracking showing delivered! Contacted Yodel via live chat and was told driver had left package and satnav showed van at my address at time of delivery!
Recieved an email from yodel next day confirming package was delivered as stated and again saying tracking of delivery van showed it was at my address,asked for photographic evidence only to be told to download Yodel app and view image,tried a few times but unable to install app,contacted live chat again and asked if they could send image only to be told their system couldn't access it!
Finally got app loaded on my phone but no image showing,back to live chat and this time they could send image,package definately not left at my address but still they are certain it was and suggest I contact sender,why?
Eventually package turns up,kind person who lives at address driver left it at has brought it to me,possibly a 15/20 minute walk away from me,so driver obviously just wanted to get rid of package and was lying when he said he had delivered to me and image was taken at my address
And live chat stating satnav showed van at me was a lie as well? Can imagine this driver is now no longer working for Yodel but somehow I think he will still be and still dumping your package anywhere just to get finished for the day,def not a company you would trust to deliver anything!

13 days and counting since Yodel got their hands on my parcel bought off ebay...ebay information said out for delivery 7 days ago...Yodel site says still at depot today...my parcel went missing in Yodels depot, add your own conclusion...Yodel are a waste of space, off the scale negative star rating, DO NOT USE!

Is less than 1 star an option?

Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local!

Please use ANY other delivery service, even carrier pigeon would be more efficient

This was the worst experience with any courier I have ever had. My delivery kept being allegedly attempted even though I was home, and no one rang the bell or knocked on the door. When I used the live chat to arrange for them to call me at the next delivery attempted, no call came through. I used the Live chat and called customer services through the app and it was just bot after bot. You can't speak to an actual person and they don't offer any solutions. Now my Parcel is in a faraway depot where I cannot get it. They just don't care. I will never use this courier again. Truly terrible.

Stole my £500 parcel, had evidence the courier wasnt even close to my address, delivery photo was just a black photo. Done a fake investigation that was supposed to take up to 7 days but ended up not even being 24 hours, Bunch of Frauds

Delivery driver didn't knock, didn't leave a card, didn't leave it with a neighbour and recorded it as delivered on the Yodel system. Tried calling the driver (NCH Tasif) as instructed via the yodel tracking page but was repeatedly hung up on. After texting them with the details I got the response "try number 131", I did and they had not received the parcel. I checked with all my close neighbours on both sides of the street, non had received my parcel. Tried contacting the driver again and was repeatedly hung up on, eventually they turned their phone off. I can only assume from this that the driver has either stolen the parcel or delivered it to an address that is well outside my neighbourhood.

Its bad enough when courier drivers blatantly don't care about what happens to the parcels they have been entrusted with and paid to deliver, but its even worse when they ignore attempts to rectify it and hang up on you repeatedly knowing full well they have caused financial loss.

Worst experience I have ever had from delivery service. They told me they had tried to deliver 3 times. No communication with me about these attempts prior to me contacting them in their "webchat" - I had left my phone number and everything with them, no excuse to not contact. By the time I realised my parcel was late and got in contact they said they had sent it back to the seller. They lie to your face and don't bother to actually deliver the parcel. Absolutely appalling behaviour from them. They are seem to be worse than Hermes/Evri was. With Hermes your parcel was probably smashed and found somewhere obscure - but at least the delivery people would actually come. These guys just lie about having been there.

DO NOT USE YODEL disgusting service the driver was calling me asking me to go out and find him as he couldn't find the address when I eventually explained how to get to my address I see him dragging my parcel along the street and than refused to bring it to my door because he was to tired and doesn't deliver up the stairs I had to sit there and wait for a friend to come and help me he than walked off swearing I'm can't believe this company

I was away on my Easter holiday. The driver just dropped off the parcel to the front of the door. He did not use even the parcel box across there and the parcel was stolen when I came back. They did not compensate.

First off YODEL lied about my parcel being sent, I sat indoors all day waiting for my parcel and there was no delivery. Despite getting a message saying "sorry we missed you" at 650pm two hours later than estimated delivery time, when checked via tracking my delivery was sitting in the depot. Then when I requested my date to be changed to the next day 5/4/2023, the parcel never left the depot the entire day. I attempted to call to complain webchat wasn't working (it didn't even ring) and the only other way to complain was their stupid autonomous machine that only clarified despite asking where my parcel was that which was shown in the tracking (still sitting in the depot) Absolutely RUBBISH and the company SHOULD be held liable for lying about the "attempted delivery".

I had a negative experience with Yodel delivery as the driver delivered my package to the wrong address over two months ago. Despite continuous communication with Yodel, I did not get any positive outcome. I believes that Yodel is unreliable, dishonest, and lacks transparency in their dealings with customers. My advise to people is to be careful when using Yodel as a delivery company.