YellowPages.caReviews 412

When asked why we are getting monthly bills from them, they said we signed up a year under them. When agreeing to listen to the recording they have, they either could not record it plain enough for me to hear the words or made it so that I could not hear it as they knew it's not my voice or what I said. I call them scammers, and will definitely NEVER recommend anyone there. It's a free world but when it comes to hard earned money it's not being handed out to some company who signs me up with no agreement from me.

One of the other reviews mentioned that YP cut and pasted there website. Well its true. This is what they did with mine and now charge me 500/mth. For what they consider good work. I've spent 3 months trying to sort out the mess they created. I have not received ONE phone from this YP campaign. They look good, smell good but are rotten on the inside. $6000. 00 down the drain because I am unfortunately stuck in a 1 year contract. All I can say to others is," stay away and put your money to better use". Don't be fooled by the sales pitch.
Mike H.

Yellow Pages is a big scam, they keep on renewing our subscription even though they do not have our credit card on file or authorization from us to renew. We have tried to cancel it 10+ times just to be redirected to Client Retention team that still after 11 months somehow we end up getting bills from them. They say we have the right to charge you because it renews automatically (even though noone talked to them, signed anything or provided credit card in over 2 years!)
The clicks to our website from Yellow pages that they charged us $5k+ in the last few years? Less than 200. Bunch of crooks if you ask me..

Yellow Pages is HORRIBLE to deal with. They did a copy/cut/paste website that we built 1st, charged us for the 'work', did a video that my kids could have done better on that we told them NOT to use (which they promptly put up on the crappy website), then when we fired them for breach of contact they had the nerve to try to sue us over the balance of the contract, sending it to a collection agency that went behind the lawyers backs to get a judgement that had to be set aside. We hold on average the top 7 of 10 results when Googling our business name. When a potential customer clicks on our listing that we are supposed to have with the YPG the attached picture shows the message that this business listing no longer exists.
They are shady and dishonest. DO NOT DO BUSINESS WITH YPG!

Too bad there isn't a negative star because they deserve it for their dirty tactics of putting customers on the hook for contracts they didn't want, and not letting them get out of a contract. My husband has been trying to cancel a service that they tricked him into signing up for a year by quickly reading the terms to him over the phone and slipping that in without being transparent. And apparently on top of cancelling the contract; he has to explicitly state in a letter that he doesn't want a new one to be automatically renewed. What kind of bogus practices is that. They have been very evasive every time he calls saying "the guy" who cancels the contract is out of office and will call back. How come there is only one guy that cancels the contract and 100 vultures that can sign you up for one? Is is some special rocket science technique that only one person in the company knows. They make is difficult and a complete waste of the customers time on purpose so we will give up. What a terrible company.

If you have a problem don't expect to get it fixed anytime soon. If I ran my business like this, I would be out of business. Either they don't care that they goofed up or they are just too busy fixing other goof ups that yours will just have to wait till they get around to it. It's been a month now and I am still waiting.

I've been dealing with this Mickey Mouse organization for over 9 months trying to get answers. They are continually billing for contracts that are either cancelled, closed or have never been renewed. It's like a self administered root canal without freezing. Instead of spending money with these criminals we will be burning piles of 20 dollar bills every Friday in the parking lot. At least this way I will know what I'm getting for my money... the insurance business is less blurry and less confusing.

Contracts are impossible to break and renewals are pretty much the same. 3 month notice required. Written via registered mail is the going route. I've not seen any company run on such a rock solid scam system. This place needs to be shut down and the owners should be sent to jail.

This is pretty much the boiler room.

Do not sign anything with them and never agree to anything over the phone. Ensure if you do cancel you get a written notice or they'll renew it on you. Quite often the reps just lie.

We would put a negative 5 star if possible. Not only did they not cancel the end of our one year contract, but without contacting us, renewed the contract for another year. The customer service wants to "explain" the situation on the extra charges that came out of our business account for 2 extra months. They wouldn't have issued a refund cheque if we wouldn't have called after almost three months to request one. Finally last month they took the payment out of our account and we were charged NSF from the bank. They don't take any ownership of any wrong doing. I had to request a manager 5 times and had to tell the representation to "shut up and put your manager on the phone" before getting anywhere. After 5 minutes on hold was told that no managers were available and they were "all in a meeting". They just wanted to explain the charges and that we were getting a refund, but can't get anywhere with anyone at this company!

Started a new business in 2016 and got Yellow Pages for marketing/advertising purposes. They charged $******* for 1 year, we did not get a single prospect from YP, not even a phone call. Our business did not do so well in the last year and we had spoken to our rep to ask for some leniency with payment and we were granted a payment plan yet we kept getting calls more than once a day from different people harassing us for payment. We kept asking them to put it in our file that we had spoken to our rep and was granted another payment plan but they continued harassing us.

Fast forward 1 year later we decided we were not going to renew, we called our rep to shut down our account. He informed us that our Bell phone line account was connected to our YP account and if we cancel YP we also have to cancel Bell otherwise they were going to renew our account. So obviously we quickly cancelled our Bell account, however we were under a 3 year contract with Bell and thus have a $900 cancellation fee with Bell now, we found a copy of our contract with Bell and nowhere does it even mention YP. I really think the YP rep lied to us to try and scare us into renewing our YP contract. This company has very bad business practices, they are rude and customer service is no help. They give you the run around until you are exhausted. They just want your money and will send threatening letters to sue if you're late with payment, one of these letters was sent to us in an unsealed envelope, so unprofessional. We are completely livid and fed up with this good for nothing company. I would recommend people to really think ******* times before dealing with these ignorant people.

I was contacted in Sept 2016 I listened to the sales rep and made the mistake of saying yes on the phone. He sent me two emails which I never responded too. He tried calling me. Never answered those. I never received a contract to sign even on the initial phone call I requested it. Three months later I started getting nasty calls from their accounts payable dept for online advertising fees I never agreed too. They won't cancel my advertising even after months of emails and phone calls from me to them. They are still billing me and I am not paying it. This is now June 2017 and they are the most disgusting company I have ever dealt with. Bunch of scammers. Don't use anything affiliated with yellow pages If I could rate them as 0 I would

After cancelling my advertising over the phone with a sensis yellow pages with a representative that informed me that the account was closed. I have been harassed for payments without receiving a Tax Invoice with bank details to pay the amount. Then I received a call from an outside collection agency for payment with their fees added to the invoice. I was then then instructed that the cancellation needs to be in writing. (so the yellow pages sensis staff member lied to me) All this time over two months I stated to them that I would pay the original amount while I waited for an ATO recognised tax invoice with payment options. Then to find out that their T's & C's state that they can suppress tax invoices (which means they don't send them out). Totally misleading and are a form of corporate theft. Another example of corporate steeling from whom ever signs their contracts. Steeling from Aussie Battlers. DO NOT USE THEIR SERVICES. The ombudsman should be aware of their dealings. Totally wrong and a discussing way to do business. Will never advertise with them ever again no matter. It's the opinion of many in reviews I have read today.