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YellowPages.ca Reviews Summary
The homepage of Yellow Pages Canada features a search bar at the top, allowing users to find local businesses and services. The page also includes sections for popular searches, featured articles, and a map view of nearby locations. Users can browse by category or location, and there are links to various tools and resources such as the YP app, X, Facebook, and Instagram. The page also includes information about advertising with Yellow Pages and managing print directory delivery.
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I was a long term advertiser with Yellow Pages and now I am leaving. Every year for the last three years they try to add one extra month to the contract even after I have lower or reduced my advertising. Don't advertise with Yellow Pages. Yellow pages customer service sucks. Yellow Pages sales associates don't care. Yellow Pages management does not care and does not return e-mails and calls.
I give YP one star because there is not option to give them less than that. Bunch of scammers. Stay away of this Company. They will take your money ( In my case, $300.00 during three months) and you will only receive junk calls.
Hi Julio, we're sorry to read that you had a less than pleasant experience working with Yellow Pages. We are continuously working to deliver top quality products and service to our small business partners, and take any complaints very seriously. If you need more support or clarity with a particular incident, please feel free to call 1-877-909-9356 during business hours and one of our representatives would be happy to investigate further. Thank you.
Very bad company to deal with, I was told there was no contract and it was month-month then after I decided to cancel after a few months as YP advertising is garbage then they say there is a contract, We just meant that you pay month to month lol. My info to cancel was sent to Account Receivables and haven't heard from them in 2 months, when I ask YP for contact info for receivables I am told it is impossible to contact them lol. This company is a joke and it is no wonder they are going down the drain, will be good for all people if this company does not exist anymore after a few years. STAY AWAY FROM USING YELLOWPAGES
Hi Matt, we are very sorry to hear that you were not satisfied with the services provided by Yellow Pages, and then had such difficulties confirming the cancellation of your contract. If you have any outstanding questions or concerns regarding the status of your contract, please email your request to [email protected]. (business name and phone number) and a member of our Customer Service team will reach out to you directly. Thank you!
DON'T sign anything with them. When every second word is CONTRACT you now you're screwed. They refused to admit to an obvious wrong and my agent. That I thought was a pretty decent person refuses to return any correspondence, the one person that knows the wrong that's been done and now I'm left to deal with the excuse givers they call customer service. What a rip off, scam, joke, you name it! Their lack of ability to deal with this issue has lost them both my companies and all my respect for them.
Hi there, we're very sorry to hear that your calls were not returned. We can assure you that quality customer service is a priority for us, and we'd really like to resolve this for you. Please reach out to us at 1-877-909-9356 during regular business hours as we would like to have the opportunity to investigate into your situation and address your concerns. Thank you.
DO NOT I Repeat DO NOT use Yellowpages for anything website related they are a joke and a scam, the customer service is laughable, embarrassing and I have no idea how they are still in business. They are a nightmare, I am trying to regain my website hosting and domains back its taken me OVER A MONTH my website is now down and no longer active and still trying to get all my information back and they refuse! I am ready to go to a lawyer and take legal actions. AVOID THIS NIGHTMARE!
We appreciate the time you have taken to express your feedback and frustrations on your overall experience with Yellow Pages. We’re are very sorry that this happened to you and we can assure you that Customer Service is of the utmost importance to us - this is an area which we continue to improve and focus upon.
Do not hesitate to contact our customer service department at 1-877-909-9356 during business hours with your business information and contact number. We would be more than happy to help you and better assist you with regaining access of your website hosting and other digital services. Thank you.
Hi have been trying to cancel for months and months and months. I send emails, I have told the billing department when they call. I even had someone from the complaints department call me and I told them I am requesting that they cancel me. I am still getting billed month after month. Has anyone figured out how to make it stop. They are relentless.
Thank you for your message. We are sorry to read that you are not satisfied with the services provided by Yellow Pages. Our small business customers are at the heart of our operations and have been since our beginnings. Please be assured that quality customer service is our main priority as we work hard to improve our internal processes in order to continue to provide satisfaction to our customers every day. We would like to look into this as this situation seems unusual to us. Please contact our Customer Service team at 1-877-909-9356. Our representatives are available to take your call from 8:00am - 5:00pm, Monday - Friday, and will be happy to investigate your concerns.
With yellow page for just one year, since its failure of providing promised" click rate" for our website, I decided to end the service. I requested to cancel all service when Aug 22en, to may account manager *, which is one week before new year service(September 1st).
They are still billing me for the service I requested to cancel. No matter how I tried to reach my account representative * or manager. No one help me to escalate my dispute. I emailed them two weeks ago, mentioning I will send this case to BBB, till this moment, no reply still.
They just DO NO CARE.
*Personal information redacted by admin
Hi Jasmine! Thank you for taking the time to share your feedback with us. We understand your frustrations concerning your recent contract cancellation request and we would like to investigate your case. Please do not hesitate to contact our customer service department at 1-877-909-9356 with your business information and contact number. We would be more than happy to help you and resolve this unfortunate situation. Thank you.
Its was a nightmare and hopeless experience dealing with Yellow pages. I signed a year contract but they will not allow me to cancel it and addition Yellow pages staff taking the money in my account without my consent. I feel helpless because they have my credit card and in addition Yellow Pages staff will take you to collection agency if I didn't pay. I agreed with all the victims of Yellow pages Stay Away doesn't get worse than this. You can sleep better if you don't do any business with this company. L. P. J
Hi Lito! Thank you for your feedback. We are very sorry to hear that your experience with Yellow Pages has not been ideal. We strive to ensure a great Customer Experience. If you feel at all that your concerns/queries were not addressed, then please contact us at 1-877-909-9356 during business hours with your business information and contact number. Thank you.
If Yellow pages calls you HANG UP ride a way... scammers they rip you off by 12 months contract that u cant cancel after they sign u in by VOICE SIGNATURE which is stupid and not worth a penny they charge me 3000$ for nothing all what I received back is scammed emails every week and after I called YP telling them about whats going on they replied by Cant do nothing for u.:::: STAY AWAY EVERYONE
Hi Ali. We sincerely apologize for any inconvenience you've experienced as a result of this issue. We do not take this lightly as many customers like you trust us with the task of making their small business shine. If you would like to contact our Customer Service team at 1-877-909-9356, one of our team members will gladly look into your contract stipulations with you. While we don't currently have any products available on a month to month basis, we do have the option of shorter three-month contracts in some cases. We would be happy to discuss other options with you if you're still interested. Thank you!
We found that YP allows anyone to besmirch a business even if that person has never been in the business, bought anything or had any service done. Someone we never met went on our business site and made a derogatory insulting comment and when we got in touch with YP, we received an arrogant answer to the effect that they don't really care. Yellow Pages claimed that they have ""Integrity of ratings on the YP review platform". So,... allowing total strangers venting personal grudges and general anger on our business YP website, which has nothing to do with "Review" is "Integrity"? Stay away from YP... we'll not renew our ad... YP sucks.
Hi Gunter! Thank you for your message. We are sorry to hear that you are having issues with the Rating & Review option on yp.ca. We would like to look into this as this situation seems unusual to us. When you have a moment, please contact our Customer Service team at 1-877-909-9356. Our representatives are available to take your call from 8:00am - 5:00pm, Monday - Friday, and will be happy to investigate your concerns. Thank you. -
Help us and take Yellow Pages to court! They are now sending emails threatening to send our file to collections, lawyers, court etc. We refuse to pay Yellow Pages! Avoid Yellow Pages at all costs! If they call, email etc DO NOT answer do not reply! They will record your voice as a signature and use it against you if you ever try to cancel. The 12 month term contract is a joke. We have received nothing but computer generated emails from fake people for jobs. SCAM!
Hi Bria. We're sorry to hear you had such a bad experience. Our services are tailored to the needs of each individual customer. We also offer YP analytics – a free platform that allows customers to analyze all parts of their marketing campaigns and ultimately adjust their campaigns accordingly so they can increase their ROI and connect with more of their potential customers. Please rest assured that Customer Service is of the utmost importance and that we’ll be sharing this information internally so that the appropriate team is aware of the situation as we do not take this lightly. In the meantime, we urge you to contact our customer service department at 1-877-909-9356 during business hours with your business information and contact number so that we can look at your case closely. Thank you.
Very disappointed in yellow pages. Echoing what Cody J said and others, they make promises on what a one year contract will deliver, which you end up finding is absolutely not true and do not work but yet, won't let you out of the contract for not delivering their promises. AVOID AT ALL COST. Spend your marketing dollars elsewhere.
Hi Alexandra. We're sorry to read that you were left so disappointed in doing business with Yellow Pages. At YP, we will always strive for the best Customer Experience for our business clients. If there is any assistance you may require, please call Customer Service at 1-877-909-9356 during regular business hours as we would love for a second chance to assist you.
Don't ever say yes to their service on the phone they will put you on a one year contract and send you to collections if you tell them to cancel it and refuse to pay.
Hi Cody, we’re sorry to hear you’ve had a less than desirable experience with Yellow Pages. While many of our advertising services do come with a one-year agreement, it should be clear when you’re signing up that this is the case. If you were not made aware that you were entering into a one-year agreement, please don't hesitate to contact our Customer Service team at 1-877-909-9356 and one of our representatives will be happy to investigate your account. Thank you.
They create uncontrolled, not examined reviews. Harming innocent businesses for years, causing innocent employees losing their jobs. Shut yellow pages down. Do not do business with them. Even when they promise to take the review away.
Hi Pierre! Like many established companies, we’re continuously adapting to changes in technology and developing efficiencies. Our digital transformation and growth as a company is a process – that is not without its challenges. But we’ve accomplished a lot so far. Our focus for the last 100 years has been on our customers and it continues to be. Our focus as alway been on our customers. That’s why we have an 85% customer renewal rate – a leading rate in the industry – and we why work hard to continue to provide satisfaction to our customers every day. We appreciate your feedback and we’ll make sure the appropriate team is aware. Thank you.
The services provided by YP are not worth the spend. I agree with other reviewers that it would better spent elsewhere. The service offer does not match what is offered. The dashboard is broken and does not work for what should be simple changes. Finally, the structure and operations - with many technical problems - YP makes their customer support look bad.
Hi Jaz, we sincerely apologize for any inconvenience you’ve experienced. We’ve had some technical difficulties with the Yellow Pages for Business platform in the past, and we're working diligently to ensure they don’t continue to happen. If you'd like to make changes to your profile, our Customer Service team would be happy to take care of that for you. They can be reached by calling 1-877-909-9356 or by emailing your request to [email protected]. Alternatively, if you’d like to send us a private message with your business name and phone number, we will have a member of our team reach out to you directly. Thank you!
Worst service ever if I could give negative stars I would. If you sign up you can't cancel easily and have to phone constantly to get it done. This company should be sued in class action and shut down brutal
Hi Colin, thank you for taking the time to provide your feedback. You definitely shouldn’t have to phone multiple times to submit your cancellation request, so we’re very sorry to hear that this has been your experience. If you’re still having trouble canceling your advertising, please email your request to [email protected]. (business name and phone number) and a member of our Customer Service team will reach out to you directly. Thank you!
THE RETURN OF BUSINESS IS NOT WHAT THEY CLAIM, COSTS TOO MUCH AND WON'T SHOW UP ON GOOGLE SEARCH ORGANICALLY, JUST GET GOOGLE AD WORDS, YOU WILL PAY MUCH LESS AND WILL GET 1000% BETTER RETURN. THIS IS A BAD BUSINESS DEAL IF YOU SIGN.
Hi Adolph,. Please note that our services are tailored to the needs of each individual customer. We assigned a Media Account Consultant to assist every customers with their digital marketing efforts. We also offer YP analytics – a free platform that allows customers to analyze all parts of their marketing campaigns and ultimately adjust their campaigns accordingly so they can increase their ROI and connect with more of their potential customers. If you need more support and clarity, do not hesitate to call our Customer Service at 1-877-909-9356 during regular business hours and one of our members will be happy to help.
As a small business owner had decided to list on YP.ca. I agreed to a month to month subscription and when I went to cancel was told that they had automatically renewed me for a full years subscription(payable monthly thru auto debit) without my permission or authorization. After more than six attempts to cancel was told that according to their policies, as I had not responded to requests to renew I was automatically renewed.
I had agreed for some ad information regarding advertising to be emailed to me. At NO time, did I agree to a year subscription.
Cant give a positive review and in fact would highly recommend that ALL: advertisers, subscribers and businesses give YP.ca a wide berth. These practices of signing businesses up without permission or authorization is: despicable, poor business practice and slimy at best!
Should be reported to Better Business Bureau for unethical business practices!
Hi! We sincerely apologize for any inconvenience you've experienced as a result of this issue. We would like to have the opportunity to investigate into your contract terms and stipulations and address your concerns as we currently don’t have any products available on a month to month basis. We urge you to contact our Customer Service team at 1-877-909-9356. Our representatives are available to take your call from 8:00am - 5:00pm, Monday - Friday, and will be happy to look into this with you. Thank you.
I talked with a salesperson from Yellowpages and agreed to sign up for monthly advertising with yellow pages. I sent in the documents for the payment plan and it was clear that this was a monthly agreement. As a small business, I have other expenses. Around 2 weeks ago, my account was debited for a full year of advertising. When I called to complain, they stated that there was an error and that a refund check would be sent in the mail but it would take them 4-6 weeks. I think this is their way of securing several months of advertising. The sad thing is, I have not seen any traffic coming from the online advertising. Just a waste of money. As a new web developer, I was just looking to help my SEO. But now that I see how they treat their clients, I will only be suggesting Google for advertising to my clients. While my business isn't great yet, it is growing... Very disappointed in this business.
Hi Jason, thank you for bringing this to our attention. We’re very sorry to hear that there was an error with your billing. Please reach out to us at 1-877-909-9356 during regular business hours and we can certainly look into any concerns you may have with your invoices and escalate the refund cheque on your behalf. Additionally, we’d like to have your Media Account Consultant contact you to go over the results of your program and discuss the ways we might be able to improve its overall performance. Thank you!
Very bad business, inflexible and misleading. They called us once about a free trial. They then made an online ad we didn't even know existed. It had our business name but linked to another business. It described the other business as well. We didn't know about it until one year later, when they also "auto renewed" it. So now they want us to pay for 2 years worth of a crappy incorrect ad we never wanted. Stay far away from YP. Hang up the phone if they call.
Hi Megant. We're sorry to hear you had this experience and apologize for any inconvenience you've experienced following this situation. We can very much understand your frustration. We would very much love to resolve this situation. We encourage you to call our Customer Service department to have someone live on the phone to address any concerns. Please feel free to call 1-877-909-9356 during business hours. Thank you.
From the business
YellowPages.ca (YP.ca) connects you to Canada's businesses, products and services, providing all the information from the business directory: addresses and telephone numbers + videos, photos, email and web sites
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve, thank you for taking the time to provide feedback on your experience working with Yellow Pages. We can assure you that does not reflect the level of service we wish to provide across any pillar of organization, especially from our media account consultants and customer service department. Our focus has always and continues to be on our customers, and I will make sure that your feedback is shared with the appropriate teams. Thank you.