YellowPages.caReviews 412

They are terrible! They rope you in over the phone then when you decide you need to cancel because it's costing your small business way to much they tell you,
You can't and that it's a one year contact! Are you kidding me? They put information that I did not want online right on to my said ad. And they start sending you bills and calling you about it straight away. I'm sick of there crap and want out. Don't get fooled by the people over the phone. Just say no. There are WAAAAY better and cheaper ways to advertise.

My husband has been receiving calls from yellow pages saying he owes money for services. The thing is my husband has a small business and does not advertise. I checked the website and they do have a small blurb about his business. However this only proves to me he did not place this add. It is filled with wrong information. It states he accepts credit card payment... he does not. Worst of all it states he can do certain services which my husband does not do because you need a special license. The last call stated they would be send a baliff to our home. My husband has left numerous messages and no one calls back. Again we are a small business and cannot afford to advertise let alone pay them off so they will leave us alone.

The guy called me to advertise with them, and i kept saying no and he kept insisting and at the end he tells me well i hope you have luck with your PASSIVE STRATEGY. Excuse me boy, did i miss something or you had a phd in marketing? Who are you to tell me how i should advertise my OWN BUSINESS. Like seriously, i really would like to know how this company hires their employees because they clearly miss manners and respect. If someone tell you no, have a dignity and self respect to take it and not be an idiot about it.

No matter how big your business is, stay away from YP. Their agenda is to lock you in a voice agreement BEFORE you will read and understand that you will not be able to escape from a contract for the following year. Cooling period to change your mind is 24 hours (why not 30 seconds thou?). If you miss that window prepare your wallet. If you realize you don't need their service or, their service is not working the way you're expecting from them - good luck to terminate your contract. They just want your money and will continue to bill you.

Unfair business practices at their best.

This company has F rating with Better Business Bureau (BBB) Canada. Wish I did my homework before even speaking nicely to their salesperson.

Beware fellow Canadian businessman.

My Business was a multi year client of YP and I like to think I am relatively decent at looking over things. However, when dealing with yellow pages you need a lawyer to revoew the contract and god forbid you want service. I closed a second location mid year and askd for the advertising be reformatted and changed to a remaining location. Was never completed. Then my contract was up and my yp rep never contacted me as they had for 5 years so i made the assumption that it was done and I was in the of selling my business so I said no big deal. Then I kept getting bills. After 3 to 4 months and due to severe medical issues which kept me from addresing it sooner i attempted to contacy my rep. Thye said something looks strange and said he would get back to me but never did. I figured not my problem. Then their legal department got involved and the account is in the hands of a collection agency with a name that sounds like a law firm but isnt. More deception from yp. Now they are still billing me over a year later for a company not even in operation! Just stay away. There is no good to come from dealing with yellow pages. None. Just stay away. I am awaiting legal documents from them so i can take them to a lawyer. If this has affected my personal credit in any way it is YP who will need a lawyer.

I had a 1 year contract that I got no results from, called them at 11 months to cancel and they had already auto renewed. I told them I won't pay because I didn't agree. So now they're taking me to court. My lawyer just laughed when I told my story and told me let them take me to court and I will win. I decided either way I'll make them pay as much in legal fees as possible! Complete Extortion trying to scare you with the thought of going to court! HORRIBLE HORRIBLE COMPANY!

They can lock you into a contract with only a verbal "OK" over the phone but you will need a legal team to get out. They will continue to automatically renew you and come up with excuses why you cant get out of your contract. "you didn't give us enough notice", "you need to notify us in writing", " only your account rep, who never responds to voicemails or emails, can access your account info", etc. They will tell you on the phone that you are "protected" when it comes to results from your campaign but the fine print clearly indicates they guarantee nothing. I had three phone calls in the first year and none in the second, and for $300 a month i lost money on this. Definitely avoid! There are better ways to spend your advertising dollars.

They are the single worst company I have dealt with (Actually, tied for worst company) and I have been in business for 6 years now. They will not allow you to cancel a subscription, if you try they will put you on hold, transfer you a bunch of times, holding at each place, and if you make it through that, tell you that there isn't a single person available who has the authority to cancel your services. This is a company with 2300 employees. They will tell you someone will call you as soon as they are available, and they never do, at which point they email you saying there was an error and you owe a lot more money, and you can't cancel your account until you pay it. They will then start charging you interest, and it doesn't matter that you asked to cancel your service, they will keep charging you for services, as well as interest on made up fees you never agreed to, until it's a high enough number to send to a collections agency, where they then double the made up amount as a collections fee. Disgusting example of corporate extortion. Never use them.

* at yellowpages is very rude, pushy, and one of the most annoying people Ive ever dealt with. She tried to make me feel stupid when I complained that *, the guy who signed me up, failed to tell me about a 30 day cancellation policy! * did NOT mention that the month to month ad would require 30 days cancellation, so when I realized what a scam this was with only scammers from google calling us amongst other solicitation calls/e-mails and tried to cancel, I was sent to *, the manager who should really be called Madam Rude! She was snappy & e trembly rude with me & said yes I was told about the cancellation policy when I in fact was not. Then she switched her mood & offered me an additional value to my package that would include a free ad to appear in a nearby city. She said to give it three months and that she would guarantee some awesome leads & new business but after the 3 months I was fed up with scammer calls contacts ting us! I tried to call & e-mail * (from the welcome team) 8 days later, * e-mails me that I need to be patient and that * would be contacting me even though I asked for a different manager to deal with because * attitude was horrid & her voice was very annoying to listen to with her high pitched, high pressure tactics! So now I am being billed an e tea 2 months! And I did call * to confront her on the awful service & tell her I found this to be a waste of time & money. She got all rude and said, well, we cannot guarantee any leads (LIE!) and we cannot control scammers; then she has the nerve to say that I received 40 new contacts from my ad! Lol we received zero contacts and only a pile of baloney scammers! I told her this and asked her point blank why the statistics lie. She stammered then said that the month to month is no longer being offered & that I needed to sign up for the year. I said, thats strange, the month to month just started last September. She said shes going to forward me the e-mail she received from her management. I did not receive an e-mail, nor have I heard from * since then. I warned my credit card company of yellow pages trying to charge me for the two months after I had cancelled as well as any new charges. They are going to help me disputes the charges and I am reporting the yellow pages to a government website that posts companies that fail to deliver promises for services/goods.
Keep your money and stay away from yellow pages! They are the worst scammers out there!

*Personal information redacted by admin

They will lie to you and force you into a year long contract. Told me countless times I would recieve a certain number of leads per month. In the entire year I did not recieve one lead. Recieved thousands of spam calls and emails though thanks to Yellow Pages. I tried to cancel my contract the day I saw the first bill that I was not expecting becuase I never fully agreed to their terms. Their scam artist working there * (beware of this guy seriously, he will lie and cheat you) told me that in order to continue the conversation to get more information I had to consent to their services. I told him I would say yes but that I will not commit to their contract until certain terms were met. Those terms were never met and instead they without permission locked me into a contract. When I confronted them about this and attempted to cancel the contract they would only send the 30 seconds of the conversation where I said yes. They refused to send the other hour of the phone call where I repeatedly stated that I am not interested in the services until certain things happen on my end. They pretended this didn't happen so they could steal money from a small business. Yellow pages makes its money off scamming small businesses by lying to them. Now if I dont pay my credit will be screwed up and to pay is going to really hurt my business. Yellow Pages told me this would grow my business, instead it has driven it into the ground. I have never in my life had a worse expereince then working at Yellow Pages. I hope nothing but the worst for every single person who works there. They make no effort to help situations. Their only focus is on sucking the most money out of you they can and they will go to whatever lengths they need to achieve this. Even if this means lying to you about their services.

*Personal information redacted by admin

I entered into a contract with Yellow Pages on May 22nd, 2017; the media account consultant assigned to me was Terry Gogna.
Ive tried to end this contract with Terry several times since September 2017, due to his failure to perform the contractual services outlined in our agreement.
Despite numerous attempts to correct the errors connected to my account (including an incorrect website address and telephone number), Terry did not address my grievances for months, but continued to bill me.
I sent him a letter outlining my reasons for wanting to cancel, and yet again, the only response I received was unfortunately there is nothing that can be done from this end.

He suggested that my only move would be to contact the claims department, which I did. I received a response from Kim Niemi stating, claim is being declined as the advertising is appearing and rotating as contracted. She also suggested that Ive received good feedback of 15 calls in 6 months. Which is completely inaccurate, Ive received 2 calls in total since they supposedly corrected the telephone number in August.

This is the worst customer service Ive ever encountered.
I have filed a complaint with the Ministry of Government and Consumer Services, and the Better Business Bureau. I suggest you do the same if you are in a similar situation.

I feel that Yellow Pages knowingly mispresented both the services they would provide, as well as the expected results I would see from signing with their company.

Additionally, I was misled regarding the obligations of the contract; it was inadequately explained to me by the Yellow Pages representative.

WHAT A BUNCH OF SCAM ARTIST, I WAS CONTACTED BY YELLOW PAGES TO PLACE A BUSINESS AD, WAS TOLD HOW GREAT IT IS. BUNCH OF CRAP... WAS TOLD IT WOULD COST THIS MUCH TO PLACE AD IN YELLOW PAGES, WAS NEVER TOLD IT WOULD COST THAT MUCH PER MONTH. CONTACTED MANAGEMENT AND WAS GOING TO DO A SO CALL INVESTIGATION, THERE SO CALLED INVESTIGATION CAME UP WITH YOU SIGNED A CONTRACT SO YOU HAVE TO PAY! THE WORST PART ABOUT THIS IS ALL I GET IS TELE MARKETING CALLS TRYING TO SELL ME SERVICES OR PRODUCTS. WHERES THE CUSTOMERS... NEVER EVER AGAIN. RUN

A HUGE waste of money! Do not buy! I received the same info. Where I was told it would be month to month and then suddenly I'm signed into a 3 month contract. When I tried to dispute it, costumer service told me that I signed a contract, but I never did. They keep charging you for late fees so you eventually have to pay it. Throughout my three month 'contract', my business received 1 spam e-mail. In total we paid $300 for nothing! It was also misleading because when they first contacted us, they were so warm and friendly and 'there' for you, but once we signed up, they never called us again and trying to get them on the phone was impossible. BEWARE! You are only wasting your money!