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Yandy has a rating of 3.1 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day and free pair. Yandy ranks 9th among Lingerie sites.
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I ordered a gift for my wife last October 2014 and it says 10-17 shipping days. Now it has been almost 2 months and still my wife did not received it. I need a 0 star rate, is there any?
I never received my item from Yandy, when I contacted them they did nothing about it. I've never been angrier with a website in my entire life.
Hi Allanah, We left you a voice mail message today to call us back 800-883-0860 602-732-7350. The Canadian post tracking states it delivered to the address you provided. Please call us.
If I could go lower than 1 I would. I purchased items from this place two different times this summer, one at the end of May and one in August. In late August of 2014 I was mailed a letter saying my credit card information could have been compromised. I called my bank and no transactions were noted so they said I was probably fine just to watch it. Well at 3:23 EST a 3.06 charge was made at PalazzoHotel (the bank believes this was with a cloned card) and 6 minutes after that a flight was booked online with Southwest with that same card. $379 that time. I got up this morning and saw the alert from my bank and called and shut down the account immediately. After several phone calls and yelling someone at Southwests online customer service finally divulged the flight information and the passenger... Woman by the name of Ivana Valencia took several flights out of Sacramento to San Diego then Tucson between 7:55am and 12:40 (arrival). I have reported this to the police, southwest, and my bank. We will see what happens it could have been much worse. DO NOT DO ANY BUSINESS WITH THIS COMPANY. I called them today to get the information for their legal counsel and they refused to give it to me. If they link this to this company I am going to sue them.
I have ordered several items and was very pleased. I received everything within 3 days, shipping was great. I just ordered a couple of things tonight, Can't wait til it gets here. I love this site and will recommend it to anyone!
I ordered a costume from Yandy.com and I had to return it... it was very easy, quick and customer service was super helpful. They offered me a store credit.
Shipping is ultra fast to California (1-2 days).
After my first experience with Yandy I can say with eyes closed: best online shop ever!
Excellent quality with fast delivery.
I ordered a nurse outfit for 38 bucks that includes shipping... I messed up the shipping address and i emailed Customer service... They asked got the correct info and had it sent to me that same day it was awesome... Customer service representative Ashley was very cool and awesome I'd give her a raise... The packaged came in extremely fast it took two days... What sucked was that it was waaaaay to short but I knew that was going to happen becuz I have a big booty... I already had a plan b I had a black skirt to put on top of the skirt piece it looked great... What I advice is to buy a bigger size... Other than that pretty good
I should have listened to the reviews about the credit card being compromised, within less than 24 hours, my card was compromised, and the fraud department of my bank was contacting me.
I tried to buy a really cute costume which was in stock but when I went to buy it, it dia merchant transaction failed and charged my debit card $0.10 even though I had $60.00 in my checking and the costume was $30.00. I tried two more times and the same thing happened. Now $0.30 is pending from Yandy on my checking and my order still hasn't gone through. Ridiculous!
H Kara, I assure you Yandy is not a scam. The $. 10 charge is a pre authorization charge. And is immediately credited. The pre authorization is to verify the credit card and information provided. For some reason yours was decline. You would have received an online message stating why it declined. You had 3 separate $. 10 charges for the 3 attempts you made. The will no longer be pending in 24 hours. If you would like assistance making your purchase please contact customer service.
Ordered a costume for a party in 10 days, which I never order from the internet (which I wont again) the costume was completely different it was more of a two piece I tried returning it and of course theres no returns on sale items (what a sale I spent $65) no one helped all they said was it was in the return policy I know It said no returns but at least get the costume right!
Hi Ashley, I would happy to assist you. But I would need you to contact customer service so we can look at your order to best assist you.
Well, I just try ordering something from Yandy and after I had entered in my credit card and billing information, I tried to hit "submit" and nothing happened. I tried it again, clicking twice, after which it loaded and said something along the lines of "credit card not verified". When I checked my account, Yandy had charged me SEVEN times for the item I was trying to order. I'm working on cancelling those charges now. Not worth it.
Hi Aimee,
I am sorry you had trouble checking out. Did you contact customer service for assistance? Customer Service representatives are available 7 days a week 8 am - 11 pm Pacific Time.
From your description it sounds as if your credit card could not be verified - the billing address did not match what the bank has on file. Yandy cannot charge your credit card if the billing information does not match. Are the 7 charges for $. 10 a piece totaling $. 70 less that $1? Yandy charges a preauthorization fee of $. 10 to validate the credit card information provided. The amount is immediately voided and will never post to your account. If there are 7 $. 10 charges you would have had to click the complete order 7 different times.
If you have a larger amount charged to your account - please contact customer service ASAP 800-883-0860 so we can check if an order was created for you.
We are here to help so let us know how we can be of assistance.
I was very iffy about purchasing from online, let alone from a website I had not heard of before. I also researched it and based off of other reviews I was still iffy. However, I decided to purchase from them anyways, because they had items there that were cheaper than the same items found on other sites. I am so glad I trusted my gut. I just received my package today (right on time) and I am so pleased with each thing that I ordered. Everything fits and the material is not cheap looking. I even got a free pair of undies which are cute. If I ever need to purchase costumes or lingerie in the future online, I WILL be buying from Yandy. <3 ALSO! Before making my purchase, I had a few questions regarding products that were answered by (mostly) very helpful online customer service. The reason I say "mostly" is because I had one customer service rep take a long time to get back with me (while the others were real quick) but that is not really a big deal anyways.
I bought a costume for my girlfriend from this site. The costume was cheap, but what was worse, was the fact my credit card was stolen. Fortunately, I monitor my bank accounts and tuned off my credit card only after $1500 in goods were purchased. After weeks of wondering how my credit card was compromised, I got a letter from Yandy, stating their site was compromised, and all of my credit card information was stolen. Thanks, Yandy.
It was my first time ordering from yandy. I completely love it. Got it even earlier :)) Everything is my size :)) Quality is very good :) I got a geisha costume :)) I am in live with it. Very good price :)) Would be also good if they make some amount to ship free to canada :)
I order a bridal panty and red stockings, and received a panty as a gift.
The red stockings were very good although their price was low. I would have needed to pay 5 times the price I paid if I had to get them from my country.
The bridal panty was of good quality, but the lace on its front needed stitching on the actual underwear, which I could do myself and is ok with me.
The gift panty I received was black although it appeared as pink on the picture, but this was also fine with me since it's a gift.
The shipping was relatively fast. I ordered it on August 3 and received it on 28th (Middle East). I am very happy because yandy ships to my country.
The overall experience was good, fast shipping, very acceptable quality. I will order from yandy again.
Hi Rawan Thank you for your feedback. We offer 3 international shipping methods. We pride our selves on our selection and speed of shipping and delivery. Don't for get to use the discount card in your package on your next order.
I really love yandy. They have a big selection of lingerie, cheap prices, super fast shipping, I live in canada and it took about a week, was very happy. Also a free panty and nail file came with my order. My only complaint is I'd love to order shoes from them but they don't ship to canada. Hoping they do one day! Overall, would def recommend them.
Hi Sanny Thank you for your review. We are working with to get shoes shipped internationally. However, I do not know if and when it will happen. We look forward to send your next order.
I had a really great experience with yandy! I ordered a couple things and also got a free panty out of it. Shipping was super fast. I will definitely order here again in the future!
Brittney,
Thank you for your feedback. We look forward to your future orders.
I ordered a cute costume that was on sale, it fit absolutely perfectly. The material is sort of elastic and forms to your body. It was comfortable to wear but was very short. The bigger sizes just go wider but not longer, so I had to stay with a small. I couldn't put my arms above my head without instantly showing my $#*!. I also received a free pair of panties!
Jane - Thank you for your feedback. We look forward to your future orders.
I ordered two rompers and when I tried them on they both ripped at the seams. Their products are poorly made and I will have to take them to a seamstress to get them sewn back together. And its not that I couldnt fit them it was just not sewn together well. Do not order from them. Even though the rompers were cheap I didnt think the quality would be this poor. The seamstress will cost more than the outfits. Do not waste your time or money on them. I did receive my order fast but its not worth it.
April, I am sorry to here your items were defect/damaged. Did you contact customer service concerning the issue? I would be happy to address the situation but I would need an order # of full name on the to address the issue. Please call us 800-883-0860.
Regards
Kiki
All of my lingerie came in right on time and it all fits perfectly! Thanks Yandy!
Hi Lauren Thank you for your feedback. We look for future order. Don't forget to use the discount in your package.
Answer: Hi Brandi Yandy sells all the major brands of costumes plus our exclusives. The quality of the product is reflected in the price - less expensive the item - less qualify. To best assist you I suggest you provide the SKU # of the item you interested in. Also the brand is listed - you may want to research the brand rather than just Yandy. Sizing would be the most important factor. I would use our sizing guide http://www.yandy.com/sizing-guide. I cannot reply to Lynn, Ahmed, Jennifer or Brandi's experience because I do not know what they purchase. Unfortunately there is a risk of shopping online - unlike a store you cannot try it on. You cannot feel the quality or see exactly how it looks. Every customer's perspective is different. Some customer's find a $36 costume be exactly what they expected. Other feel it should be of much better quality. I would suggest contacting our Live Chat customer service representatives to discuss what you are looking at.
Answer: Mine came in an gray envelope and it was discrete
Answer: It is US dollar. If you checkout with PayPal it will convert for you. Kiki
Answer: We offer a wide variety of fishnet stocking. Most fishnet stockings are durable by design. Please keep in mind as with anything the quality is reflected in the price of the item. Please call our customer service line for assistance - 800-883-0860
Answer: Hi Wanda we are still process but scheduled for delivery on the 10/29
Answer: As long as the item does not say final sale and tags are still attached, it's returnable.
Answer: Gary No authorization is needed to shop with us. Please call customer care 800-883-0860 for assistance. Kiki
Answer: Oh no, you need to make a return. All costume and costume accessory purchases made between October 1 November 1 can be returned for store credit only. All costumes and costume accessories must be returned within 30 days of purchase date. All standard policy exclusions are applied. You will receive your store credit when your return package is scanned at the post office. The store credit arrives via email for immediate use. Sooner your get the package back to Yandy sooner you will receive your store credit. Policy supplied at checkout Return Policy https://www.yandy.com/help?page=faq Please make sure you add all the items from your order including shoes you want to return to your return authorization all at once because you are only issued one return authorization per order. *Yandy accepts returns for refund or store credit. We do not accept exchanges. 1. Please try to reuse the original Yandy shipping package. 2. Include a printed copy of this return authorization inside your return package. 3. US Post Office return label included with your RA is optional. A. Return for Refund = $4.95 deduction will be taken from your refund if you use the USPS return label included on Your Return Authorization B. Return for store credit = Free return labels If you are returning for store credit, Yandy will not deduct $4.95 for the use of the shipping label. C. Returning outside the US: Yandy does not supply return labels for orders outside the US. Complete the online Return Authorization process online. The customer is responsible for shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation. D. If you are using your own shipping method at your expense, please address the return package as: Yandy.com Attn: Returns 21615 N 7th Ave Phoenix AZ, 85027 4. SHOES: Please do not apply tape or labels to the shoe boxes, wrap in shipping paper or place the box in a shipping bag. A $10 fee will be applied if the shoe box is damaged or missing. 5. Click here to get RA Returns will be processed within 3-14 business days upon receipt at Yandy HQ. If you do not have immediate access to a printer a copy of the RA and USPS Label is emailed to and can be printed later. All returned merchandise is required to have a return authorization or Yandy will not accept the return. Own Your Sexy,
Lingerie, Free Shipping and Low Prices on the hottest sexy lingerie, costumes, swimwear, sexy clothes, lingerie costumes and more. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.
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Justin, I am sorry to hear your package has not arrived. The shipping time your quoted tells me you are shipping internationally. If you have not contacted us already please do again. I cannot look into further until I know your order #. There are steps we can take for a missing package. I look forward to hear from you.