XtralightsReviews 237

My wife requested me to change the headlights of her silver Honda. I ordered a nice pair of headlights and it was already on discounted price. I was quite happy with the bargain I got. But, all in vain. After a few days of delivery, I was sitting with one of my friends, who deal in the vehicles lights told me that the original price was the same as the discounted price which I received from Xtralight. Though the product was nice, but I surely felt cheated :(

When the sidelights of my Ford stopped working, I thought of changing them as they were quite old. One of my cousins suggested Xtralights, so I checked the website and selected a pair of sidelights. I dont know what the technical issue was but I faced a lot of difficulty while placing the order. Finally, I placed the order successfully after 5 attempts. However, the package I received was completely damaged. I called up customer care and the executive helped me out to place the complaint. Finally, received my order after a long span of 20 days.

I purchased two break lights from Xtralight for my new car- Merc. Firstly I encountered difficulties in placing my order and when after several attempts I was able to place them I did not get a receipt for the payment made. I was about to call them when I got the mail with the receipt in it. I guess I am a little impatient for the lights. I got them delivered within five days and opened it eagerly. The lights were really beautiful! The only thing I would like to say is that please bring some modifications in your website. The products are really amazing and worth the effort but, make the website more convenient.

WORTHLESS $#*!ING COMPANY. WHERE THE $#*! IS MY REFUND ON LIGHTS THAT I ORDERED NEW YEARS DAY. THAT WERE DISCONTINUED... THAT YOU NEVER TOLD ME THEY WERE DISCONTINUED. HAD TO CAL THE MANUFACTURER TO FIND OUT THAT THEY WERE DISCONTINUED AND THUS CANCELLED MY ORDER. TIRED OF $#*!ING EMAILING YOU WITH NO $#*!ING REPLY. TIRED OF YOUR $#*!ING CUSTOMER INQUIRY FORM WITH NO REPLY. TIRED OF YOUR WORHLESS $#*!ING CALL CENTER WHERE YOU DONT ANSWER THE $#*!ING PHONE AND THEN HANG UP ON THE CALLER AUTOMATICALLY

I am really into online shopping these days. So when it came to changing the headlights of my wifes favorite Cadillac, I thought of ordering it online. I read many reviews of Xtralight and thought of giving it a try. I placed the order and instantly got email regarding the deduction from my bank account. But the web page showed transaction not successful. Even after many attempts, it showed the same. I contacted Customer Services and mailed them too. Within a matter of hours, the issue was resolved and I was a happy customer.

Xtralight was always my first preference whenever it comes to choosing the lights for my vehicles. This time when I thought of changing the fog lights of my Nissan for the approaching winters, I again clicked on Xtralight. But to my utter disappointment, the product which I was searching was not on the display. I tried a few days later but all in vain. I called up Customer Services and asked them about the product. The reply was quite positive and I placed my order. The fog lights were there on my front door in just 4 business days.

I always clicked on the Xtralights website whenever I required any kind of vehicle lights. But this time, my experience with Xtralights was not that good. Initially, it was really hard to find the product of my choice; after that, the delivery was 5 days late than the mentioned period. But everything was forgotten on my part when I called up the customer services, the executive was so professional and sympathetic. I received my package and the product suited my car just right.

I am a regular customer of Xtralight and have recommended it to many friends of mine. But my recent experience with Xtralight was totally opposite. I had some issues with by bills, so I called up the Customer Services. The lady on the phone was really rude and she practically yelled at me. In the end, I mailed them about my issues and also my latest experience. Next day, I got an apology mail; moreover, my bill issue was also resolved promptly.

I ordered headlights from this company on the insistence of my cousin. This was my first time of purchasing car accessories online. I was super impressed with the prices as the discounted rates were unbelievable. The website boasted to deliver the ordered product within 3-4 business days but I had to wait for a full fortnight for my headlights. I repeatedly called customer service but got same reply that they are looking into the matter.

Lately, I was having some problem with one of the corner light as well as fog light, so I thought of replacing all of them with new ones. As always, I ordered them from Xtralights and received the package in the record time. But when I opened the package, the lights were damaged. I emailed the customer care which was quite positive and I got an apology email from their part. After 2 days, my package was outside my place and the headlights were just awesome.

This site had no problem taking my payment 4 days after i placed my order but never shipped the item. Worst customer serrvice or should i say NO CUSTOMER SERVICE AT ALL! Not once did i ever speak to a human and not once did anyone get back to my numerous emails. Fortunately i was protected by pay pal. It took the extreme measure of me filing a claim dispute with pay pal and having pay pal take my money back in order for them to send the package. And wost part is that the post office lost my package. Now fighting with them, worst experience of my life. They are theives and whoever is behind this so called company shouldve been shot at birth. Better yet their mother shouldve had an abortion.

Lies, no communication, deceit, rude, no disregard for the consumer.
Very rare that someone actually answers the phone.
No response to online claim center.
No response to multiple emails
Say one thing, do another.
If you have a problem with a puchase... You are screwed.
I am filling a dispute with my Credit Card Company
Got a commitment from 2 people for refund of a defective mirror. I was sent a lesser amount, and they refuse to refund balance. $30.00
Absolute terrible customer support/service

I wanted halogen LEDs and fog lights for my car- Toyota Camry and I ordered them from Xtralights. After making the payment online I found out that there was some kind of error in the transaction and I was not able to complete it. After three wasted attempts I got my order placed. Fortunately, the lights were delivered after six days but, when I opened the package I found that one of them was broken. I asked for a replacement and was send another pair after a week. Though their service is not up to the mark but, the lights were of good quality and perfectly fit in the car.

My dealings with this online company was very poor. I ordered a rear LED 3rd center light and they shipped one that did not fit my truck. They said send pictures of the light that was on my truck and I did and asked for refund or replacement and they wanted me to send a picture of there light and when I asked if they did not know what there products looks like they were silent, right there I asked for a refund and they said it would be a 20% restocking fee! I asked for there mistake? Yes and also I would loose the $12.53 shipping & handling fee.

After many unanswered phone calls, emails I Filed credit card fraud with VISA and they returned my money. Next time I will read reviews from online company's before I buy. Thanks to SiteJabber for your help also.