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XMReviews 369

4.1
xm.com
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From the business

XM Group specializes in providing unparalleled online trading services, ensuring a seamless and efficient trading experience for its clients. Our mission is to empower traders with cutting-edge tools and resources, fostering a trading environment based on transparency, reliability, and trust. ⚡️

XM has established itself as a market maker broker of distinction, consistently growing year by year with offices strategically located around the globe. 💪🤖

Regulated by CySEC, DFSA, FSC, and FSCA, XM upholds the highest standards of regulatory compliance, ensuring a secure and trustworthy trading environment. Our commitment to excellence is reflected in the numerous awards we have won over the years, celebrating our dedication to quality service and innovation.

Risk Warning: Trading on any financial market involves a significant level of risk to your capital.


xm.com
Limassol, Cyprus
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XM Reviews Summary

XM has a rating of 4.1 stars from 369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XM most frequently mention good experience, bank account and trading platform. XM ranks 5th among Currency Trading sites.

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This company responds to reviews on average within 4 days

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Malaysia
1 review
0 helpful votes
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Surprisingly, deposits and withdrawals are very effortless with reasonable fees that are not hidden.
Now I tend my focus on my trading activities.

Date of experience: October 10, 2024
XM T. XM Rep
over a year old

Hi Syafiq,

Thank you for your feedback! 😊 It’s great that you can now focus fully on your trading activities! We’re here to support you every step of the way—happy trading with us!

XM Team 🚀
BIG. FAIR. HUMAN.

Italy
1 review
0 helpful votes
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Without any questions
October 22, 2024

I can easily say that XM has the best support system out of probably all brokers. So many ways to contact them and they are so quick on those answes.

Date of experience: October 9, 2024
XM T. XM Rep
over a year old

Hello Ettore,

Thank you for taking the time to write this review. We're so glad that you found our support prompt and professional!💯😉
We strive to be quick and accessible to help you whenever you need. Your satisfaction means the world to us.

XM Team 🚀
BIG. FAIR. HUMAN.

Colombia
1 review
0 helpful votes
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Excellent support
October 22, 2024

Just needed to clarify some things about the XL Ultra Low account type, and I ended up impressed by its customer support team. It was great to chat with them 😂

Date of experience: October 9, 2024
XM T. XM Rep
over a year old

Hi Camilo,

Thank you for sharing your kind words with us. 🙌🏻 It means the world to us and to our team! ⚡️ We’re always here to help, whether it's clarifying account details or anything else. Happy trading, and feel free to reach out anytime!

XM Team 🚀
BIG. FAIR. HUMAN.

Thailand
1 review
0 helpful votes
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The educational and research materials here are all-encompassing and they are manned by a multilingual group of professionals. The seminars are well organised with exchange of precise and up to date information, this is aimed at giving their customers a competitive advantage.

Date of experience: October 9, 2024
XM T. XM Rep
over a year old

Hello Pichai,

Thank you for your kind words!😊 We’re thrilled to hear that our educational and research materials, as well as our seminars, are helping you gain a competitive edge. 🥳 Our team works hard to provide the most up-to-date and valuable information to support your trading journey. Keep up the great work, and happy trading with us.

XM Team 🚀
BIG. FAIR. HUMAN.

Indonesia
1 review
0 helpful votes
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Mac trading can be rough
October 22, 2024

I use MT5 for Mac with XM, and until I installed a virtual server I, unfortunately, suffered from constant slowdowns. Literally fractions of a second, but this approach to trading was throwing me off track. Scalping was hard especially.
Thankfully, talked to support, and got my problem FIXED! All it took was vps. Only ~5 bucks a month and the stability while trading is now perfect. This is if you buy a server from the outside, that's the price. In general, the company seems to have free options, I don't know how stable they are in work, I preferred not to risk it.

Date of experience: October 9, 2024
XM T. XM Rep
over a year old

Hi Hendra,

Thank you for sharing your experience here on SiteJabber! We’re glad to hear that setting up a VPS resolved the slowdowns for you and that your trading is now smooth. 🚀 We always aim to provide the best solutions for our clients, and it’s great to know you found what worked best for you! If you ever need further assistance, we’re here to help.

XM Team 🚀
BIG. FAIR. HUMAN.

Colombia
1 review
0 helpful votes
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Good broker
October 22, 2024

Im glad to be the part of this broker, cause it's a well-known company in the trading industry!
I have chosen standard account where minimum deposit was just 5 bucks and spreads are within average values. Actually i now trade in my favor, making fewer mistakes day by day. I also take advantage of their live webinars where some interesting things are discussed.
Good broker.

Date of experience: October 8, 2024
XM T. XM Rep
over a year old

Hi Enrique,

Thank you for being part of the XM community! 🤗 🤩 We’re thrilled to hear that the Standard account is working well for you and that you’re learning and growing as a trader. 😊 Keep up the great progress—happy trading, and we’re here to support you every step of the way!

XM Team 🚀
BIG. FAIR. HUMAN.

Italy
1 review
0 helpful votes
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Tight spreads
October 17, 2024

I like tight spreads on the forex but it would be great trading with zero spreads 😂

Date of experience: October 7, 2024
XM T. XM Rep
over a year old

Hi Lamberto,

Thanks for your feedback! We're glad you love our tight spreads! 😄 😇 While zero spreads would be amazing, we aim to keep our spreads as competitive as possible to give you the best trading experience. Happy trading with us!

XM Team 🚀
BIG. FAIR. HUMAN.

Egypt
1 review
0 helpful votes
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Low costs and no swaps
October 17, 2024

Whoever designed the ultra low accounts at XM deserves praise 👏
Couldn't believe that I could actually find a swap-free account to trade with

Date of experience: October 7, 2024
XM T. XM Rep
over a year old

Dear Abdelrahman,

Thank you for the awesome feedback! 🙌 We're glad you're enjoying the Ultra Low account and our swap-free option. 🎉 We always strive to provide the best trading conditions for our clients.

XM Team 🚀
BIG. FAIR. HUMAN.

Turkiye
1 review
0 helpful votes
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Regarding my xmglobal transaction account number *******, a bonus was added to my account after I made a deposit. After this process, I followed my positions by trading. I actively carried my transactions until the next day and tried to move my Gold positions towards my TP target. After completing my target, I submitted a withdrawal request. In the e-mail sent by Based on the work I did on the chart, my withdrawal transaction was rejected due to reasons unrelated to me, such as an IP conflict, my profit share was deleted, and an e-mail was sent to me stating that only the principal amount would be refunded. I do not accept the accusations made against me, it does not allow you to withdraw money. Until the withdrawal request, no warning or e-mail was sent to me. Even though I informed the company via e-mail that I had no information about the account mentioned under the name of IP conflict, I did not receive any positive response. Xm Global does not pay my withdrawal request of $3451 along with my principal. İ sent dozens of mails to them to pay but no response,all documents are attachted

Date of experience: February 19, 2024
XM T. XM Rep
over a year old

Dear MERVE,

We apologize for the inconvenience you have experienced. At XM, we take withdrawal requests seriously and aim to ensure a smooth process for our clients. We understand your concerns and would like to investigate this matter further. Please provide us with your account details via our secure communication channels so we can address this issue promptly. Your satisfaction is important to us, and we are committed to resolving any issues you may encounter.

XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear MERVE Y,

Upon thorough investigation of your case, we found that both of your accounts (numbers ********* and *********) were marked with Bonus Abuse status on 05/01/24, as outlined in our Terms and Conditions. This status indicates that there were concerns regarding the usage of deposit bonuses for 'cash-back arbitrage' activities, which is a violation of our bonus terms.

As a result, our Anti-fraud Department took the necessary action to close all of your trading accounts held with our company and nullify all trades carried out in those accounts. This decision was communicated to you via email, and you were advised to submit a withdrawal request for your remaining balance.

The investigation also revealed that your account was connected with a previously blocked account, which aligns with our policy to prevent bonus abuse and maintain the integrity of our trading environment.

The email communication you received clearly outlined the consequences of any attempt to open a new account and emphasized that profits may be adjusted accordingly. This action was taken to ensure compliance with our Terms and Conditions and to uphold the fairness and security of our platform.

We understand that this may be disappointing news for you, but please know that our decisions are made with careful consideration and in accordance with our policies.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any clarification you may need.

XM Team 🚀
BIG. FAIR. HUMAN.

Bangladesh
2 reviews
4 helpful votes
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It was a good broker
September 16, 2022

I used their broker for few years back. I found good service from them. But in News times, it didn't execute accurately. Overall, It was good experience with them.

Date of experience: September 16, 2022
XM T. XM Rep
over a year old

Dear Juan,

Thanks for taking the time to share with us your feedback!

XM Team 🚀
BIG. FAIR. HUMAN.