XIDAXReviews 211

I wish I could figure out a way to say all that I feel about Xidax and the tremendous work that they do that didn't just sound like hyperbole. BUT ITS REAL. This company is not like any that I have ever interacted with before. Stellar Customer service and an awesome product. If you are shopping around - you have found what you are looking for. Stop searching and hit em up now.

Hands down best gaming computer. Very knowledgeable staff and great customer service! I highly recommend!

My business partner and I bought one of these and absolutely love it - great for gaming, as well as video editing

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Happy about the work and support from XIDAX

They treat us with respect whenever we go in and that is what is missing most places.

Amazing tech support helping me quickly resolve my issue. This company goes above and beyond to make sure customers are taken care of.

Great group of humans to work with and a wealth of knowledge around a great product. Super cool products that are great quality. Highly recommend on all the levels.

I had an issue with my motherboard. Sent it back to Xidax for repairs. They covered everything under warranty and delivered my computer to me extremely fast. Love the service thank you so much

The team helped me work through some questions I had about the correct machine for me. They where friendly and quick.

Love these guys! Honest dealings and great customer service! A lot of companies are out there to make a buck, Xidax is out there to make a customer for life!

I ordered a new computer for 3d modeling and playing the new Hogwarts game. Got it with the a 4080 and new ultrafast m.2 drive. Love it. Loads fast and got here in a few days. Thanks Xidax I'll need another one for my wife soon.

Wanted to buy a PC that could play some more modern games. Haven't had the chance to play anything in awhile and my PC was getting super old. Had the options to buy a new one and took the dive with XIDAX. Sales people were really helpful and took time with me.

I purchased a custom PC with lifetime warranty from Xidax a little over 1 year ago. The GPU went out, so I contact xidax to get a replacement sent out under the warranty. Xidax tells me the way the warranty works is I would have to pay for a new GPU up front, then send the current defective one back to them. That way they can verify it is in fact the original part etc (which is understandable) and then once confirmed it IS the original part, a refund would be processed for the new GPU. So I go ahead and pay the roughly $520 for the new GPU. They send it out, I mail the old one back in, but then never receive my refund. So I call them after waiting for over 1.5 months and they tell me "oh sorry. Looks like nobody ever processed that for you. I'll get it handled right now". Okay great. Well then another week goes by, and still nothing. So I contact them again, this time via their online chat so I have proof of records and screenshots should this problem keep happening. This time the person says the SAME exact thing "oh sorry about that. It'll get processed today". So I asked for some sort of email confirmation that it is/will be processed. They tell me "yeah once it's actually processed, you will get an email". Now another week has gone by and still nothing. I an absolutely furious and now I'm stuck filing police reports, disputing charges with me back, and getting attorneys Involved for fraud. I would highly highly highly recommend choosing another more trustworthy company for any PC needs.

After nearly a month my PC still hasn't shipped back to me even though I received an email Friday (I write this Monday evening) stating service was complete. Calls aren't returned. The original PC CPU cooler was not installed well (almost no thermal paste). The motherboard became faulty so I'm paying the shipping to them and back which would not be so terrible if they would simply have a sense of urgency about returning a very expensive computer. I've built several and never had issues and bought soley due to the GPU shortage at the time... never again.

If I could give it a zero stars I would. It took three weeks just to get the computer to me from the time I ordered it and I have had this computer just over a month now and it has NEVER worked. I called as soon as I got it to tell them that it didn't work and I spent more than a month with tech support trying to get it to work. I was told I needed an additional GPU so I bought one and just got it. Now they say it is a mother board issue and now that I have had it just barely over a month old I am told I can't return it and get my money back. Instead I am told that I have to take it to UPS, pay UPS to pack it, with stuffing that I have to pay out of pocket. This has been an absolute train wreck. The only reason it is outside of 30 day refund is because tech support takes hours to get on line and then work on it for hours just to say they don't know what is wrong with it. This is ridiculous. Don't buy from them!

I purchased a gaming computer from Xidax for $700 after speaking with the owner to find a system for my son. I was assured it was a good fit to play Minecraft and Fortnite. I bought it as a Christmas present and made payments for a whole year. It never played a game without crashing. I was told I would have to buy another part for $500 to make it play games.

My son is still without a way to play his favorite games on the weekends. He's a great student and an athlete and the best kid. I told him if he got Honor Roll I would get him a gaming computer. He did his part and so did I. They are holding no responsibility or accountability for the lemon they sold me.

I purchased my computer, and got it in a timely manner. The customer service that was provided by Chris was some of the best I've ever experienced. I would HIGHLY recommend them if you are looking for a pre built at a fair price. Even more highly recommend you work with Chris directly.

I entered the chat not knowing a thing about what i needed but chirs helped me alot if i could hug him i would hes very awesome at what he does love you chirs

I am a pretty extreme gamer and have built my own PCs and ordered from other companies in the past. This is my second Xidax PC. I have had my first one for over a year and it has been amazing. Just finished building and ordering my second for my stepson, and Chris was above and beyond. He helped me maneuver some things that were "overkill" so that I could put the money into other aspects to really get the best setup for my budget. I already knew Xidax was the best, now it's solidified in stone.

Purchased a laptop from Xidax, we received it and it constantly blue screened from a hardware issue. Sent it back to them and they received it on the 22nd of July. Over the phone a representative confirmed it would be a two day turn around, here we are over a week later with nothing. I called in yesterday to get an update, sat on hold for an hour and fifty five minutes without ever talking to anyone, decided to chat in and got Jesse, who confirmed that two days was not their usual turn around and that they would have their director call me at 11 today, we are well past 11 both where I'm located at in Florida and also well past 11 in Utah as well. This company has continually failed to live up to the expectations that they set, to anyone reading this I implore you to shop literally anywhere else.

P.S. Their hold music is awful