Venus

I have been buying clothes from Venus for over 20 years. Recently their quality has gone down. I bought a sweater dress, after wearing it twice the right sleeve completely unraveled from the dress. I called Venus and all I got was it's not our policy to accept responsibility for poor quality, this must be your fault. This dress was $50! BUYER BEWARE! They quality is in the toilet and they don't care.

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

I have ordered several items from Venus but truly was disappointed when I had it returned and item that was crap. They actually charged me a restocking charge. This is the last time I will order from Venus. I don't believe that I should have to pay for restocking charge and also for the freight of $4.95. I hate pettiness and I'm truly through with Venus. I am cutting up their credit card

All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere

This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under

I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.

This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.

Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. HAHAHAHA

Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!

I have been a Venus customer for five years. I even bought my wedding dress from them. Love the clothes, they always fit but last dress was too tight in breast area. Tried to return dress, customer service does not respond after multiple attempts to reach them. They just lost a customer.

I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.

I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.

I have purchased several items from Venus and although I have not loved every item they have been very consistent and I have been happy with the shipping and items purchased. Easy returns as well.

I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.

I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,

I have been buying from Venus on and off over the last three years. I always buy Sale items because their regular prices are too high (in my opinion). They are not upscale fashion clothes.

I have gotten *some* nice clothes, but have had to return way too many. The biggest problem has been that most items do not look as good in person as they do on the website. This is 'the straw that broke the camels back':

A couple months ago, Venus had a huge sale, where they gave discounts on already reduced prices, so I went on a shopping spree. Big mistake. I ended up returning 14 of 15 items! The reason: because they were not as nice looking in person as they were in the photos, and most of the sizes were way off (too big). One item they sent was a replacement for the one I ordered, but it wasn't at all what I ordered. I called them and was told that the item I wanted was not available, so the shipper just picked something else out to replace it, which is ridiculous... it wasn't anything like the item I ordered. They should have just left it out and gave me a credit for it, but no, they sent me a real ugly item in place of the one they did not have. AND NOW TOP IT OFF WITH THIS: THEY CHARGED ME A RESTOCK FEE FOR EACH RETURNED ITEM, even though the problem was on their end (wrong description, poor quality, poor fit, etc.). I ended up losing too much money to ever want to shop their again, which is their loss. I don't believe it is fair to charge a customer a restock fee on every single item... maybe one fee for all items in an order, but not a fee for each item. That kind of business is going to hurt them in the long run. They lost me as a customer, and I'm sure I'm not the only one.

UPDATE: Venus responded to this review asking me to contact them. I contacted them when I found out my refund would take a month or longer and they didn't offer any help at all, but said that it was "their policy" and I would have to wait. So no, I will not be contacting them or having anything more to do with them.

I have been shopping with Venus for years! If you follow the sizing directions the swimwear is a perfect fit. When I lived up north my Venus swimwear lasted for YEARS! Now that I live in FL and swim all year I need to replace them every 2-3 years! The fit is perfect! I rinse them out in cold water after use but no other special care. Many times I get new ones just because I am tired of the old ones, not because they are worn out! I wait for the end of season (no such thing in FL!) and buy 4-5 each year. Great company and great products. Have had a problem only once and I received a replacement promptly. Have been shopping with them for 20 years!

I've been a loyal customer for well over 20 years, I've bought A LOT from them for my wife. After pounded me for years I buckled under and got their credit card, a Comenity credit card, it's always been a hassle but recently I went to make a payment and found two charges that had been returned to Venus, I called to try to straighten it out and explained I had returned the two items and confirmed with Venus they accepted the return and my card should have been credited. When I went back to make the payment the website was down, I went on every couple of days and the site had a note along the top that they apoplgize for the inconvenience. The due date was approaching so I called to make the payment, I was informed that they couldn't take my payment because I didn't have the full account number, my SS number and address wasn't good enough. The only thing I could use the card for was Venus, once it was in my account I through the card out. I called back and talked to a supervisor and they still wouldn't take my payment, at this point I still haven't been able to address the two charges. THEN I get an alert that I have a LATE PAYMENT on my credit! I called back and got a supervisor again and then I was finally able to make a payment, I was so pissed after arguing about the late payment AND the two charges I finally said just cancel the card and gave them my debit card to pay the account IN FULL. They agreed to take the late fee off but not the late payment, they said they would send me a form or Link to dispute it. I hung up and figured I'd go back to Venus to get them to help me straighten it out and get the chages that were credited off. Venus was no help at all and said it was between me and the credit card company. THEN I get another bill in the mail, they never took the late fee of and added another $100 to the bill! So instead of having a zero balance I get a bill for $150. I call them back again and now they tell me since the account was cancelled they can't see anything and don't know what the charges are!

I have NEVER made a late payment and now I have one on my credit, and it appears there's nothing anyone can do, I only owed them $40, now on top of paying the card off, and the mysterious $150 charge it's almost $300?

F them at this point the damage to my credit rating is done, it'll be there for years, I'm never paying them, and I'll never purchase from Venus ever again, I had them cancel the catalogs and their emails. Amazing they would even try to do something to help me.