On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wren Kitchens Reviews Summary
Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We couldn't fault Wren from our first design visit to the handing over of our new fitted kitchen. The process was easy and stress free and fitted in just five days, we still can't believe how fabulous our kitchen is now having talked about having a new one for years!
Thank you for those 5 stars, Ann - your fantastic feedback is so appreciated!
Anastasia
From the time we walked into wren show room we felt confident we had the right decision everything from planning to delivery went as smooth as possible we are absolutely delighted with the kitchen and the quality can't recommend wren highly enough
Thank you for the fantastic review, Mr H.
I'm so pleased that you felt supported throughout your kitchen project, and it's particularly great to hear that any issues you experienced were quickly resolved.
I hope you're enjoying your lovely new kitchen!
Anastasia
I would recommend Wren Kitchens Lakeside Thurrock everything was made so easy from start to finish all the staff at Wrens were very helpful and friendly i am completely satisfied with the completed kitchen
Thank you for the brilliant review, Ray.
I'm so pleased that our amazing Lakeside showroom did such a great job of supporting you throughout your kitchen project - that's wonderful to hear!
Anastasia
Thanks so much to Wren Kitchen! We could not be happier with our new island extension, Curated by our talented design specialist Bonnie Fishman. Bonnie was the best part of the experience. We went into the Selden Wren Kitchen store with just a desire to extend our island but we had no idea where to start. Bonnie's creative expertise took the reins and she designed a beautiful Quartz drop down cantilever table for us that was affordable and beyond what we could have imagined for our space. I would highly recommend Bonnie at Wren Kitchens a thousand times over! If you are on the fence, just do it! The design and construction teams that came out to our house to measure and install our addition were all prompt and professional. This was such a smooth process and a wonderful experience from start to finish! Thanks again to Bonnie and the Wren Kitchen Family!
Thank you for leaving a wonderful review, Dennis.
I'm so pleased that Bonnie from our amazing Selden showroom provided such an inspiring and thoughtful design experience - your new kitchen sounds absolutely stunning, and I hope it brings you lots of happiness!
Anastasia
From start to finish we were kept updated on the progress of the kitchen. A slight delay occurred but we were fully informed of the situation. Would definitely recommend Wren and the installer we had.
Thank you for the brilliant review, Alex.
I'm so pleased that your experience with us has been as stress-free as possible - I hope your new kitchen brings you lots of joy!
Anastasia
Kitchen was delivered on time and in perfect condition.
Thank you for leaving a lovely review, Susan - your fantastic feedback is so appreciated!
Anastasia
I fully recommend Wren Kitchens to anyone thinking about a new kitchen.
The entire process is very professional from start to finish and communication throughout is at the highest level.
Their Uddingston showroom has so many displays on offer it does make it a difficult choice.
I am totally delighted with the finished job.
Thank you for the wonderful review, Terry.
I'm so pleased that your experience with us has been positive from start to finish - it's also lovely to hear your thoughts on our amazing TV advert and showroom displays!
I hope you're enjoying your beautiful new kitchen.
Anastasia
All very good from start to finish, looked after well in the showroom which made it a pleasant experience
Thank you for those 5 stars, John - your fantastic feedback is so appreciated!
Anastasia
Amazing customer service and very helpful advisors! Really great kitchen designs!
Thank you for leaving a wonderful review, Virender - your fantastic feedback is so appreciated!
Anastasia
The Doncaster Wren team were fantastic. The designer Duncan was brilliant and patient when I kept getting messed around by builders. James in the customer care tram was fantastic when sorting out the problems with scheduling, nothing was too much trouble and Phil the fitter was awesome, his attention to detail was brilliant. We now have a fabulous kitchen that took less that 3 months from order to fit. Brilliant.
Thank you for leaving a lovely review, Leah.
I'm delighted that our wonderful Doncaster showroom team, and Duncan in particular, supported you throughout your kitchen project. It's also lovely to hear that James and Phil were both helpful, and I'm so pleased that any issues you encountered were quickly resolved.
I hope you're enjoying your beautiful new kitchen!
Anastasia
We ordered our kitchen from wren chester. Stephen the designer was amazing and worked some magic with a very difficult space. The delivery team were brilliant and very respectful.
The kitchen is amazing and really good quality. We had one small issue which was dealt with via the app and was so easy to do it was a brilliant service.
Thank you for leaving a 5 star review, Thomas.
I'm so pleased that Stephen from our Chester showroom provided such a fantastic design experience, and it's particularly great to hear that any issues you experienced were quickly resolved.
I hope your new kitchen brings you lots of joy!
Anastasia
Extremely satisfied with the service and the polite friendly staff who made everything easy
Thank you for those 5 stars, Lawrence.
I'm delighted that your experience with us has been so positive - that's great to hear!
Anastasia
Great service from beginning to end. CADsysytem is best as really high quality imagery allows you to view/imagine hos your kitchen will look.
Easy to use app for any replacement items
Thanks for the lovely review, Claire.
I'm so pleased that your experience with us has been enjoyable, and it's particularly great to hear that any issues were quickly resolved.
I hope you're enjoying your beautiful new kitchen!
Anastasia
Great product. Informed and most competent design staff (Fabiola). Super supportive customer service personnel.
Thank you for the excellent review, Jean.
I'm so pleased that Fabiola provided such a brilliant design experience, and it's great to hear that your replacement footboard was quickly sent out!
Anastasia
Thanks for the lovely review, Osman - your fantastic feedback is so appreciated!
Anastasia
From planning, to delivery and installation - everything was carefully planned, with the customer being at the centre of the operation - would highly recommend without hesitation.
Thank you for the fantastic review, Paul.
I'm delighted that your experience with us has been so positive, from start to finish - I hope you're enjoying your beautiful kitchen transformation!
Anastasia
Excellent service from start to finish. Design and Order process was simple, delivery was well planned and even when one item was faulty it was replaced within a few days
Thank you for the 5 star review, Alison.
It's great to hear that your experience with us has been as stress-free as possible - I hope your new kitchen brings you lots of joy!
Anastasia
Fabiana patiently guided us in the renovation of our kitchen. The options were truly amazing and the virtual room definitely solidified the deal. We are very grateful to have worked with her!
Thanks for the lovely review, Lynn.
I'm delighted that Fabiana provided such a thoughtful design service - that's great to hear!
Anastasia
Thanks for those 5 stars, Ruth - your fantastic feedback is so appreciated!
Anastasia
From the business
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the lovely review, Johanna.
I'm delighted that your experience with us has been so positive, and it's great to hear how much you're enjoying your beautiful new kitchen - I hope it brings you lots of happiness!
Anastasia