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Wren Kitchens

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wren Kitchens Reviews Summary

Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.

This summary is generated by AI, based on text from customer reviews

service
192
value
139
shipping
135
returns
103
quality
135
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GB
1 review
0 helpful votes
Follow Martyn O.
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Good quality kitchen
March 6, 2023

Good experience from securing our kitchen at a specific price and able to make small changes with little problem. Delivered on time and pleased with overall quality of the units and appliances.

Date of experience: March 6, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Martyn.

I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds lovely!

Anastasia

GB
1 review
0 helpful votes
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From delivery (on time, friendly and efficient) to aftersales (no quibbles whatsoever) it has been a pleasure to deal with Wren. Oh, and the kitchen is working beautifully.

Date of experience: March 5, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for the brilliant review, Gillian - your new kitchen sounds beautiful!

Anastasia

GB
1 review
0 helpful votes
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Excellent service
March 5, 2023

From start to finish. Nothing too much trouble with our kitchen designer Peter Coughlin at Aintree.

Date of experience: March 5, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a fantastic review, Lisa.

I'm so pleased that Peter provided such a thoughtful design experience - that's lovely to hear!

Anastasia

GB
1 review
0 helpful votes
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Very happy customer
March 5, 2023

The whole experience from visiting the showroom initially right through to the delivery was nothing short of exceptional …. Professional and courteous staff all along the way! Would not hesitate to recommend Wren - quality kitchens delivered with excellence. Thank you.

Date of experience: March 5, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, Jackie.

Your 5 star feedback is so appreciated - thank you for choosing Wren for your recent kitchen transformation!

Anastasia

GB
1 review
0 helpful votes
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Excellent
March 5, 2023

Fantastic to needs from start to finish, excellent units and colour perfect, can't fault the company, have recommended a few.

Date of experience: March 5, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Sue - your fantastic feedback is so appreciated!

Anastasia

GB
1 review
0 helpful votes
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Very satisfied customer
March 5, 2023

Our experience with Wren was great from start to finish. Daniel Lockwood (Hull branch) was fantastic and supported until the kitchen was complete. We are happy with the price, quality and service and would highly recommend.

Date of experience: March 5, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Scott.

I'm delighted that Daniel provided such a thoughtful design experience, and it's great to hear you felt informed throughout the process.

I hope you're enjoying your beautiful new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Great customer experience
March 4, 2023

Staff were so helpful from the moment we set foot into the store and were very patient for all the amendments we wanted. The software used to create the plan is incredible and a design can be prepared very quickly. Once we received the kitchen any replacement items were sent without a fuss and via next day delivery.

Date of experience: March 4, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, Vincent.

I'm delighted you enjoyed your visit to one of our amazing showrooms - now your project is complete, I hope you're enjoying your beautiful new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Wrens kitchen
March 4, 2023

Excellent service and delivery. Everyone useful and helpful.

Date of experience: March 4, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 fantastic stars, Sarah!

Anastasia

GB
1 review
0 helpful votes
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Total wrenovolation
March 4, 2023

Abs brilliant from start to finish. It was great to see our kitchen put together on screen and changed to find the perfect layout. Every element after was well-organised as well. Communication on each stage was very precise and clear also.

Date of experience: March 4, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a fantastic review, Richard.

I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear you felt informed at every stage.

I hope your new kitchen provides plenty of joy!

Anastasia

GB
1 review
0 helpful votes
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We are so impressed with Wren from start to finish. The after care we received was very impressive. We had a couple of minor issues and Wren resolved these issues very quickly. I would definitely use Wren again. Lovely experience and stress free.

Date of experience: March 4, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a brilliant review, Sean.

Although I'm sorry to hear you encountered a few issues, I'm pleased that these problems could be easily resolved.

Now your project is complete, I hope you're enjoying your lovely new kitchen!

Anastasia

GB
1 review
0 helpful votes
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New kitchen
March 4, 2023

Great standard of kitchen and the fitter was brilliant, thoroughly recommended

Date of experience: March 4, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thanks for leaving a wonderful review, Tony & Sally.

I'm so pleased that your experience with us has been positive - I hope you're enjoying your new kitchen!

Anastasia

India
1 review
0 helpful votes
Follow Paula C.
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From ordering to installation we had great service from Wren. Any queries were quickly dealt with and their installers were brilliant. Our kitchen and utility room were transformed in a week with no mess or damage and we have the kitchens we wanted. There were a couple of snags which were quickly dealt with. Well worth paying the extra for Wren fitters.

Date of experience: March 4, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thanks for 5 stars, Paula.

It's a joy to read your wonderful feedback - I'm delighted you chose Wren for your recent kitchen transformation!

Anastasia

GB
1 review
0 helpful votes
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My wrens kitchen experience
March 4, 2023

From the planning stage of our kitchen all the way through to the delivery went very smoothly and our kitchen planner was very helpful and came up with some very good ideas that we didn't think about. We had quartz worktops installed and the team came round to measure up and fit them and the whole process went really well.
My family love our new kitchen and I would recommend Wrens kitchen

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 fantastic stars, Martin.

I'm so pleased that your experience with us has been positive from start to finish - I hope your beautiful new kitchen is the centre of many lovely family memories!

Anastasia

GB
1 review
0 helpful votes
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1st time kitchen purchase
March 4, 2023

Experience made easy from start to finish, great service all round

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a fantastic review, Chris.

I'm delighted that your first kitchen purchase has been an enjoyable experience from start to finish - that's wonderful to hear!

Anastasia

GB
1 review
0 helpful votes
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Smooth Process
March 3, 2023

From design to installation the process was smooth. Every stage seamless. The app tracked every stage and gave timescales. We were kept well informed of everything. Installers worked to schedule and kept everything tidy and organised. Over the moon with our new kitchen.

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Claire.

I'm delighted that your kitchen transformation has been a stress-free experience, with highlights at every stage.

I hope you're enjoying your lovely new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Love my kitchen
March 3, 2023

I had a great experience with Wren, from start to finish, my consultant Kari (Romford) was able to create my dream kitchen. He gave me great ideas to consider in the planning stage and now I have my dream kitchen which I absolutely love. I love the colour (cashmere Matt), my worktop (midnight starlight) and all of the extras.

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, Debra.

I'm delighted that Kari provided such an inspiring design experience - your new kitchen sounds beautiful, and I love your choice of colour and worktop!

Anastasia

GB
1 review
0 helpful votes
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Excellent customer service
March 3, 2023

Wren installed my kitchen and it was effortless. Whilst I encountered a few minor issues with the installer, Wren were quick to resolve the matter and provide alternate solutions.

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a fantastic review, Keith.

Although it's disappointing to hear about your installation issues, I'm pleased that these problems could be easily resolved - I hope you're now able to enjoy your beautiful new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Excellent quality
March 3, 2023

Very happy with our kitchen. Great customer service and very informative throughout the whole process.

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Param.

I'm delighted you're pleased with your beautiful new kitchen - that really is lovely to hear.

Anastasia

GB
1 review
0 helpful votes
Follow IAN D.
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New Kitchen
March 3, 2023

We have taken 14 years to sort our kitchen out and we chose wren from the planning of our kitchen and installation went so well, we are so happy with the end result.
Really pleased we chose wren

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Ian.

I'm delighted you chose Wren for your long-awaited kitchen transformation - it's a joy to read your fantastic feedback, and I hope you're thoroughly enjoying your beautiful new space!

Anastasia

GB
1 review
0 helpful votes
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Wren kitchen
March 3, 2023

We had our wren kitchen delivered on the 30th November 2022. Everything from start to finish was excellent, from the sales team in-store to delivery was spot on, we only had 1 issue with a replacement but that was with us within days, we are highly delighted with our new beautiful kitchen and couldn't thank the wren team enough. I would highly recommend Wren

Date of experience: March 3, 2023
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a lovely review, Lee-Ann.

I'm delighted you chose Wren for your recent project - your new kitchen sounds beautiful!

Anastasia

From the business

Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.


wrenkitchens.com
Founded in 2009
Barton-upon-Humber, NLN, United Kingdom
+190
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