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Wren Kitchens Reviews Summary
Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.
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From initial planning, ordering and late design changes, we were fully supported by the wren team.
The whole team, (design, ordering, delivery and post-delivery team) were brilliant, friendly and kept us fully informed at every stage.
Great!
Thank you for leaving a brilliant review, Ian.
I'm delighted you felt supported at every stage of your kitchen journey - that really is wonderful to hear.
Now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
Great experience from first show room visit, to planning our kitchen and then delivery. Love our new kitchen :)
Thank you for leaving a 5 star review, Jess - I hope your new kitchen provides lots of lovely memories!
Anastasia
Thank you for leaving a fantastic review, Daniel.
It's a joy to read your 5 star feedback - I hope you're enjoying your beautiful new space!
Anastasia
From the moment we entered the shop in Stockton we where greeted by Matthew who helped us in every way for us to get the kitchen we wanted.Everything was very smooth from start to the men fitting it leaving no mess at all. Mathew...Chris and Josh are a credit to your company
Thank you for leaving a 5 star review, Kathy.
I'm delighted that Matthew provided such a thoughtful design experience, and it's great to hear your feedback for your installers Chris and Josh.
Your new kitchen looks stunning - what a great combination of style and colour!
Anastasia
From start to finish our kitchen went as smooth as it could as we changed our plans a few times & was no bother to our kitchen planner then the delivery it arrived when it was supposed to but had a few damaged items but was able to order them via the app & they came a few days later but we used our own fitter & absolutely love our kitchen
Thank you for those 5 stars, Edi.
I'm so pleased that you felt supported at every stage of your journey with us, and it's great to hear our feedback for our App.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Everything went well, from measuring, to meeting Julie the planner and delivery, we were kept informed all the way through.
Thank you for leaving a wonderful review, Karen.
I'm so pleased you felt supported and informed at every stage of your journey with us, and it's lovely to hear your feedback for your designer Julie.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Measured up, delivered and fitted on time. Very good customer service. Highly recommend
Thank you for leaving a wonderful review, Julie!
Anastasia
My old kitchen was in desperate need of replacing and I had heard good things about Wren so decided to drop into my local branch for a bit if inspiration. I found a huge range of styles and colours. An appointment was made with the kitchen designer and I liked the new layout and integrated appliances offered. I went for the shaker in cashmere with a saddle oak worktop. Looks great together. Used the App which was easy and helpful. Delivery was quick and I was allocated a fantastic kitchen fitter who sorted out any extra electrical work for me. Could not be happier with the end result. Would highly recommend checking Wren out for a new kitchen.
Thank you for those 5 stars, Fiona.
I'm delighted that you had such an inspiring showroom visit, and it's great to hear your feedback for our App, too.
Your new kitchen sounds beautiful - what a gorgeous choice of style and colour!
Anastasia
We went through the design process with Chrissy at Liverpool Aintree branch. She took a lot of time with us going through exactly what we needed, did price matches for all the appliances and came back with something that looked brilliant, had top-level appliances and still affordable! Very grateful. Also when one of the unit doors arrived chipped it was replaced within 48 hours with no quibbles. Thanks Wren.
Thank you for leaving a fantastic review, Lynsey.
It's a joy to read your 5 star feedback - I hope you're enjoying your beautiful new space!
Anastasia
We had an excellent experience with Wren including a smooth and easy kitchen installation. Each aspect of the process was stress free and we were impressed with the calls from the care team throughout the installation week.
The installation team were thorough and worked to a high standard.
Thank you for leaving a 5 star review, Karen.
I'm so pleased that your experience with us has been as stress-free as possible, with great communication at every stage - I hope your new kitchen provides lots of lovely memories!
Anastasia
Fantastic at every stage of the process from initial design to a completed kitchen. The final kitchen is better than we could of hoped for.
Thank you for leaving a fantastic review, Nick.
It's a joy to read your 5 star feedback - your new kitchen sounds stunning!
Anastasia
Excellent customer care, keep you informed all the way from design to delivery. Even the aftercare with a missing shelf was prompt efficient and courteous Would definitely recommended.
Thank you for leaving a brilliant review, Mark.
I'm delighted you felt supported and informed at every stage of your journey with us, and it's great to hear your feedback for our Customer Care team - I hope you're enjoying your beautiful new space!
Anastasia
Told it would take 4 days took 3 1/2 excellent installation team high class finish well pleased thank you!
Thank you for leaving a wonderful review, Dave!
Anastasia
From the several showroom meetings right through to fitting I found the attention to detail and customer satisfaction exemplary and refreshing. Wren H.O. Kept regular contact to ensure there were no problems with the fitting and the few we had were remedied immediately.
Thank you for leaving a 5 star review, Michael.
I'm delighted you felt supported at every stage of your Wren journey, and it's great to hear that any issues you encountered could be easily resolved - thank you for sharing such wonderful feedback with us!
Anastasia
Excellent experience from design through to delivery and aftercare / support
Thank you for leaving a fantastic review, Andy!
Anastasia
We made the best choice in purchasing our kitchen from Wren and having them install it. Everything went extremely well from start to finish. From our initial design appointment to the installation finish we had no complaints whatsoever. Extremely good quality units and we would recommend WREN to anyone. Customer services are very good and approachable.
Thank you for leaving a wonderful review, Patricia.
I'm delighted you felt supported and informed at every stage of your journey with us, and it's great to hear your feedback on the quality of our units - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
I walked in to the showroom and saw a display kitchen and had to have it. The Process was so simple and unpressurised from start to finish.
The after sales service was second to none
And they went above and beyond to accommodate my needs.
Thank you for those 5 stars, Barbara.
I'm so pleased that your kitchen project has been as stress-free as possible, with great support at every stage - I hope you're enjoying your lovely new space!
Anastasia
Kitchen was delivered on time great couple of delivery men really pleasant and careful had a couple of issues with the kitchen but the customer service team sorted them out though
Thank you for leaving a fantastic review, Carl.
I'm so pleased that your experience with us has been positive from start to finish - your kitchen sounds stunning!
Anastasia
Perfect from planning to completion. Everything as they said it would be. Everything delivered on time to and went out their way to ensure it was sent when we needed it.
Thank you for those 5 stars, Martin.
Your fantastic feedback is so appreciated - I hope you're enjoying your beautiful new space!
Anastasia
From the business
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a fantastic review, Deborah.
It's a joy to read your 5 star feedback - I hope you're enjoying your beautiful new kitchen!
Anastasia